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Reviews of Hôtel Automatisé Manoir des Remparts

2 out of 5
Hôtel Automatisé Manoir des Remparts
3 1/2, rue des Remparts, Québec City, QC

Reviews

7.6

Good

Rating 10 - Excellent. 145 out of 445 reviews" "
Rating 8 - Good. 158 out of 445 reviews" "
Rating 6 - Okay. 70 out of 445 reviews" "
Rating 4 - Poor. 41 out of 445 reviews" "
Rating 2 - Terrible. 31 out of 445 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Manoir des Remparts on Apr 11, 2024
Bonjour Carlos, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visitated Old Quebec City for the first time and stayed at Automatisé Manoir des Repamparts. We really liked the place the arts around the Hotel, the rooms were very clean, comfortable and very warm. The place was central there is city parking close by so we did that since the property has no party . We walked every where there was enough historical stuff to do around the hotel. We will definitely be back. Thank you
Stayed 1 night in Mar 2024
Response from Manoir des Remparts on Apr 2, 2024
Hi Paula, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

6/10 Okay

Théophile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manoir des Remparts on Apr 2, 2024
Bonjour Théophile, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

2/10 Terrible

Navneet

Stayed 2 nights in Feb 2024
Response from Manoir des Remparts on Apr 2, 2024
Hi Navneet, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards

8/10 Good

Endira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Manoir des Remparts on Feb 27, 2024
Hi Endira, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manoir des Remparts on Feb 26, 2024
Bonjour Sean, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quaint hotel with no frills. Faucet handles could use some work. Saw a few stains on the blanket. Door tongue alignment was suspect, but security wasn't a concern given the location (Old City of Quebec - very safe). Price was cheaper than the surrounding areas and the location was superb.
Stayed 5 nights in Jan 2024
Response from Manoir des Remparts on Feb 9, 2024
Hi Eric, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manoir des Remparts on Feb 5, 2024
Bonjour Nancy, Merci d’avoir séjourné avec nous et d’avoir pris un moment pour évaluer votre expérience. Vous nous voyez désolés de n’avoir pu offrir une prestation à la hauteur de vos attentes. Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle. Nous sommes désolés que vous ayez eu ces petits inconvénients pendant votre séjour. Ceci n'est pas représentatif de nos standards habituels. En espérant avoir la chance de vous accueillir à nouveau.

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable place @ Old Quebec
This place is affordable and few steps from the tourist area within the Old Quebec area. Although the hotel has no staff, the customer service is very responsive. The only downside is the lack of parking and you have to use stairs so not good if you have a luggage.
Stayed 1 night in Jan 2024
Response from Manoir des Remparts on Jan 24, 2024
Hi Margie, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from Manoir des Remparts on Dec 27, 2023
Bonjour Danielle, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

4/10 Poor

jae yoon

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 2 nights in Nov 2023
Response from Manoir des Remparts on Nov 20, 2023
Hi Andrew, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

2/10 Terrible

geddes

Stayed 1 night in Nov 2023
Response from Manoir des Remparts on Nov 7, 2023
Thank you for taking the time to leave us a review. We're sorry to hear you didn't enjoy your stay with us. Please let us know what we can improve on so our next guests will not have the same issues as you did. Thanks.

6/10 Okay

Naga

Travelled with family
Disliked: Staff & service, property conditions & facilities
Parking too far, had to carry bags for half a mile in a hilly terrain! No service or staff. Lost power in one night - nobody to reach easily.
Stayed 2 nights in Oct 2023
Response from Manoir des Remparts on Oct 26, 2023
Thank you for taking the time to write us a review. Sorry to hear about your luggage, usually people drop them off at the hotel and then park their car. You'll know what to do next time you come. We are very sorry about the power situation, as it is something that is not suppose to happen. We tried our hardest to fix it as fast as possible. Hopefully you will still choose us once you return to Quebec!

6/10 Okay

Jamie

Liked: Cleanliness
We only stayed overnight. Power went out in the building within an hour of our arrival at 9 pm. Thankfully husband is handy. Maintenance guy told my husband what to do by phone as he wasn’t close by. Lots of stairs to carry luggage. Quaint nice room. Super clean. Great location to cruise ship. Provided coffee, shampoo, hair dryer. Nice beds.
Stayed 1 night in Oct 2023
Response from Manoir des Remparts on Oct 23, 2023
Thanks for taking the time to leave us a review. I'm glad you enjoyed your stay despite the slight issues you had. Hopefully you will be back to our fine establishment!

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fun with a canon out front. It is an easy walk to food and historic sites. I had an issue with hot water the first day and they fixed it quickly. The lack of staff on the site was not a problem for check-in and I doubt it made any difference concerning the hot water. I would stay here again. Quieter than being on a main shopping street.
Stayed 3 nights in Oct 2023
Response from Manoir des Remparts on Oct 18, 2023
Thank you for taking the time to leave us a review. We are so glad to hear you had an enjoyable stay with us, as that is our priority. We are very sorry about the hot water as it is something that rarely happens. Hope to see you soon!

4/10 Poor

Sallie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This automated thing is not for us. We had a terrible time getting the codes to work. We are older and this process was completely foreign to us. There was an issue with hot water but they compensated us without us even asking.
Stayed 3 nights in Oct 2023
Response from Manoir des Remparts on Oct 18, 2023
Thank you for taking the time to leave us a review. We are once again very sorry about the hot water issue as it is something that does not happen often. Hopefully despite your issues you managed to enjoy staying at our establishment. We hope to see you again soon!

2/10 Terrible

Reid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The description and photos on the Expedia site were not what we found when we arrived at this property. We were allocated a small, grubby, dark outdated room. The noise from the large a/c unit outside our external door was so loud it kept us awake nearly all night. The door to the outside space did not not lock properly so we felt unsafe. The stairs to the rooftop terrace were unlit and the railings were insecure. The bed was propped up on wooden blocks taped together, and there was a hole in the bathroom wall. I understand that this is an unmanned property but when you encounter issues like this, there should be a point of contact so they can be resolved, this is not the case here.
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Oct 6, 2023
Hi Reid, we're very sorry that we couldn't accept your request to cancel the reservation the same day of your arrival, we just honored our cancelation policy. Some points to clarify, you can find the picture of the room where you stayed on Expedia, we checked the door and it's working well, also we can't find the hole in the bathroom wall, the railings and stairs are safe and updated to the city regulations, and there are many points of contact in case of any problem/emergency, chat 24/7, sms, messages via expedia, email, a 24/7 emergency phone line, and a telephone at the reception area, we didn't receive any call or message from you to notify any issue, we only received your message to request a free cancelation in the morning of the check-in date. Regards.

6/10 Okay

Laurier

Travelled with partner
Disliked: Property conditions & facilities
Liked the location. The room itself was average, however the bathroom needed some work, looked like mould on some of the grout and on the ceiling. Storage is lacking there as well, no where to put toiletries.
Stayed 2 nights in Oct 2023
Response from Manoir des Remparts on Oct 5, 2023
Hi, Thank you for staying with us and for taking a moment to review your experience. We're sincerely sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.

10/10 Excellent

Genevieve, NAVAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little gem only steps from some of Québec City's main attractions and restaurants. I love the self-check-in. The rooms are lovely, clean, and set in an old building that has been modernized. Be warned, stairs are required, and it's up a pretty substantial hill from the train station (despite what Google says). But would absolutely stay again!
Stayed 1 night in Oct 2023
Response from Manoir des Remparts on Oct 5, 2023
Hi, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts.

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ms Monica-staff . She is so helpful . She tried herself to help up secure the key to our room. She is so amazing and I really admired her effort.Kudos to Monica
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Oct 5, 2023
Hi, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

2/10 Terrible

David

Stayed 1 night in Oct 2023
Response from Manoir des Remparts on Oct 23, 2023
Thank you for taking the time to leave us a review. Would you be able to tell us what went wrong with your stay? It would help us immensely to become better hosts in the future.

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Cozy little place close to everything. The staff that assisted virtually were great. Highly recommend, old Quebec is beautiful
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Oct 2, 2023
Hi Leroy, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth, automated check in and out process. Super close to the old town destination and very easy to walk to. If you have a car, you have to be creative with parking options, but you'll get great exercise walking up the hill to the hotel ☺️
Stayed 3 nights in Sep 2023
Response from Manoir des Remparts on Oct 2, 2023
Hi Emily, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

2/10 Terrible

ailin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
very hard to check in. Key and room are in separate buildings. I only can read English, the email is mixed English, numbers, date and French. Its all automatic, no preson assist you. If you call them, they will repeat "check your email guide-line". Worst hotel service so far in my 12 years in Canada. if you drive 8hrs then check in. Highly not Recommend this hotel. you will blow your mind.
Stayed 1 night in Sep 2023
Response from Camilo on Oct 2, 2023
Hi Ailin, the key and room are not in separate buildings, specifically for the room you booked there is a lock box next to the bedroom door, by telephone we explained how to get to the room, we sent you the check-in instructions in french and english. and it was very clear and easy to find the access door.

10/10 Excellent

Seahwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is located at a convenient location. there is no staff at the reception as this hotel is unmanned so the check-in is at 3 PM sharp.
Stayed 1 night in Sep 2023
Response from Manoir des Remparts on Oct 17, 2023
Thanks for taking the time to leave us a review! Despite the fact we have close to no staff on-site, our whole team works very hard behind closed doors to make your stay as enjoyable as possible. We hope to have you and your loved ones stay here again once you come back to our beautiful city!

8/10 Good

aki

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's walkable distance from the old Montreal. Very clean. At night time was noisy, We could hear people walking in the stairs,or taking shower. In our room 107 there was a closet and Armoire with a dresser. In my opinion I would replace the Armoire with a Desk and chair, so we can used for a laptop,or use the chair to sit instead of sitting in the bed with your clothes. Overall a nice place. I will recommend it.
Stayed 3 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi Aki, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

8/10 Good

Gordon, Bisbee

Liked: Cleanliness, property conditions & facilities
Our room was very small. There was only one bedside table. Bed was very comfortable.
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi Gordon, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

4/10 Poor

Wilson W S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room is old. It lacks power outlet.
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.

6/10 Okay

kevin, Natick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, creaky, noisy. you can hear every step in the hallway. No clear on duty, ever. Maid let me in to my room at 1450 instead on 1500 like the auto keybox was going to let me in. good location, but not for me.
Stayed 1 night in Sep 2023
Response from Manoir des Remparts on Oct 2, 2023
Hi Kevin, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

4/10 Poor

Priscilla

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing about this property. Dirty and in need of repairs and upgrades. I would never recommend this property. I believe that the pictures that were shown had to be taken long time ago and is misleading.
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.

8/10 Good

Trang

Stayed 1 night in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi Trang, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

2/10 Terrible

Mackenzie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
As soon as you walk into this property it stinks of something to mask another smell and in the lobby first thing I saw a centipede. I was hoping for the cute picture featured here and we will not be returning.
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Bonjour, Merci d’avoir séjourné avec nous et d’avoir pris un moment pour évaluer votre expérience. Vous nous voyez désolés de n’avoir pu offrir une prestation à la hauteur de vos attentes. Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle. et l'odeur à la réception n'est pas pour cacher rien c'est juste pour que l'ambience des l'arrivée soit agreable. désolé si vous ne l'avez pa aimé

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
First time using a staff-less property. Had to try a couple of times to get the key from the automated system but it was easy to use (I was too talk to read it lol). Emails and text messages to let me know when the room changed and what the code was to get the key, all worked well. Great location for Old Quebec City.
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi Brett, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Jay

Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Linda

Travelled with partner
The hotel is well maintained. Rooms are clean and cozy. It has a great location. Close to historical district and shopping. Great places to eat near by. Everything is within walking distance. Also close to the port to board your cruise ship
Stayed 1 night in Sep 2023
Response from Manoir des Remparts on Sep 27, 2023
Hi, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

8/10 Good

Gerard

Stayed 1 night in Sep 2023
Response from Manoir des Remparts on Oct 2, 2023
Hi, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards

6/10 Okay

Mary

Liked: Cleanliness, amenities
Disliked: Staff & service
They need to get a new bed ! It is so so so squeaky. You need new instructions for the automatic entry. Someone at your end needs to review the instructions. But there is a person who answers the questions when you call them . That was a plus . The instructions fir the drop off if the keys was great .
Stayed 4 nights in Sep 2023
Response from Manoir des Remparts on Sep 11, 2023
Hi Mary, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

6/10 Okay

Terry

Liked: Staff & service
Clean sheets, pillows were terrible, coffee supplied but no tea. Very small old room with only 1 chair to sit on. No opening windows, bed changed once a week. Room was livable but pricey for what you got. Both the main entry and room doors were sqeaky and very hard to close. Close to everything and probably good for a one or two night stay, but no longer.
Stayed 4 nights in Sep 2023
Response from Manoir des Remparts on Sep 11, 2023
Hi Terry, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.

6/10 Okay

Merlin

Disliked: Cleanliness, staff & service
Historic building with great views and close to St. Jean street & Chateau Frontenac. My complaints are that the air handler unit was full of dust, the filter was completely clogged. It triggered my allergies. There was also some mold above the shower in the bathroom.
Stayed 4 nights in Sep 2023
Response from Manoir des Remparts on Sep 11, 2023
Bonjour , Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

8/10 Good

Kexin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we can watch YouTube on TV which is great!
Stayed 2 nights in Aug 2023
Response from Manoir des Remparts on Sep 7, 2023
Hi Kexin, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gréât location Good system No elevator
Stayed 1 night in Sep 2023
Response from Camilo on Sep 11, 2023
Bonjour Bianca, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

10/10 Excellent

Annabelle

Travelled with partner
Liked: Amenities
I love this place, clean, cute, self check in, pretty view on the terrasse, close to everything in old port! Public parking 10min walk!
Stayed 1 night in Aug 2023
Response from Manoir des Remparts on Sep 7, 2023
Hi Annabelle, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Brigitte

Stayed 1 night in Sep 2023
Response from Manoir des Remparts on Sep 5, 2023
Bonjour Brigitte, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

8/10 Good

Dan

Liked: Cleanliness, property conditions & facilities
Great location. Low cost. My one bedroom with private bathroom was perfect for me. No staff on site.
Stayed 1 night in Aug 2023
Response from Manoir des Remparts on Sep 5, 2023
Hi Dan, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little hotel.
Stayed 1 night in Aug 2023
Response from Manoir des Remparts on Sep 1, 2023
Hi Anne, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts

10/10 Excellent

KRISTEN

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! We don't need much to make the best of our adventures and the hotel ticked all our required boxes. The room was comfortable, clean, and in an excellent location. Lots of hot water and good water pressure. We were right under the stairs, and were not bothered at all by the old building noises. We found the key codes and self service easy to use and had no trouble at all with our stay! Overall, it was exceptional value . Most notably, the service we received was *outstanding*. After our trip, I realized that I could not find my keys, I called, someone immediately answered and looked for my keys, unfortunately they had not turned up. A week later, still without my keys, I reached out again over email, no only had they found my keys, they were able to ship them to me (declining my offer to pay postage) and now, less than 24 hours, they are in the mail on the way to me. I am so grateful for the effort the put into helping fix a pickle entirely of my own making.
Response from Camilo on Aug 24, 2023
Hi Kristen, Thanks for your comments, We're very happy to help you with your keys, it was a pleasure to host you, hope to see you again.All the Best.Manoir des Remparts

8/10 Good

Anton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
The stay at the hotel went well, the place is clean, great location close to the City Centre. Not sure I like the idea of no staff but it certainly brings the price down. The code system worked ok for us.
Stayed 1 night in Aug 2023
Response from Manoir des Remparts on Aug 21, 2023
Hi Anton, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Manoir des Remparts