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Reviews of Auberge La Chouette Hotel Automatisé

3 out of 5
Auberge La Chouette Hotel Automatisé
71, rue d'Auteuil, Québec City, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 262 out of 451 reviews" "
Rating 8 - Good. 133 out of 451 reviews" "
Rating 6 - Okay. 38 out of 451 reviews" "
Rating 4 - Poor. 12 out of 451 reviews" "
Rating 2 - Terrible. 6 out of 451 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Auberge la Chouette on May 24, 2024
Hi Vaibhav, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Auberge La Chouette

4/10 Poor

Arshinder

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights didn’t work all night and was pretty noisy in the morning
Stayed 1 night in Apr 2024
Response from Auberge la Chouette on May 2, 2024
Hi Arshinder, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.

10/10 Excellent

Teresa

Liked: Staff & service, property conditions & facilities
This apartment was in an excellent location and walkable to all of the sites in Quebec city! No parking, but we lucked out with street parking. Clean and convenient!
Stayed 2 nights in Apr 2024
Response from Auberge La Chouette on Apr 22, 2024
Hi Teresa, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at L'Auberge la Chouette

10/10 Excellent

ZHIMING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a quiet and tidy place. It’s walkable to the attractions around.
Stayed 1 night in Apr 2024
Response from Auberge la Chouette on Apr 22, 2024
Hi Zhiming, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at Auberge la Chouette

10/10 Excellent

Alexandra

Stayed 1 night in Apr 2024
Response from Auberge la Chouette on Apr 25, 2024
Bonjour Alexandra, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, neat and clean rooms.
Stayed 1 night in Mar 2024
Response from Auberge la Chouette on Mar 27, 2024
Hi Adriana, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at L'Auberge la Chouette

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located right in Old Quebec City. It's an old building (they all are....) but in good condition. Good sized room, small but adequate bathroom, comfy bed, Keurig coffee maker and small fridge. Everything you want to see in Old Quebec is literally at your doorstep. It's an "automated" hotel which means there's no on-site staff but you get door codes before you arrive. All worked smoothly.
Stayed 1 night in Mar 2024
Response from Auberge la Chouette on Mar 27, 2024
Hi, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again atat L'Auberge la Chouette

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute room, well decorated, clean and comfortable. Very well located. My only complaints: very tiny washroom and definitely missing a hairdryer. Otherwise I highly recommend.
Stayed 1 night in Mar 2024
Response from Auberge la Chouette on Mar 18, 2024
Hi Nancy, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at L'Auberge la Chouette

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful little room in a perfect location however the room was very small and parking is quite far away. Overall was lovely.
Stayed 2 nights in Mar 2024
Response from Auberge la Chouette on Mar 18, 2024
Hi Cheryl, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at L'Auberge la Chouette

6/10 Okay

kristen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Although the owners were kind we had problems with the reservation. I never receive an email 3 days before arriving so I knew what room I was in or the codes to get in. While standing on the street ready to check in I received an email to confirm my room number and code to get into the room. I was given the wrong information but once I was able to get a hold of the owners we were able to fix the problem. Check out was at 11 but we were locked out by 10:30. If I had know this was self check in I might have stayed somwhere else.
Stayed 2 nights in Feb 2024
Response from Auberge la Chouette on Mar 27, 2024
Hi Kristen, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room for myself and daughter staying overnight in Quebec city. Could not get the heat pump working but the wall heater kept the room warm enough. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Hi John, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at L'Auberge la Chouette

10/10 Excellent

shellieanna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely Bauhaus decor, super clean and warm. Would have liked a Kuerig, maybe microwave and blowdryer. Far too cold to go out with wet hair! Convenient to all that Old Qubec has to offer. Will stay here on all my trips.
Stayed 2 nights in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Hi Shellieanna, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at L'Auberge la Chouette

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Bonjour , Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

6/10 Okay

Rebecca

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Bonjour Rebecca, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Bonjour Anna, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

6/10 Okay

Elsa

Stayed 1 night in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Bonjour Elsa, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

10/10 Excellent

Samy

Stayed 1 night in Feb 2024
Response from Auberge la Chouette on Mar 27, 2024
Bonjour Samy, Merci d’avoir pris quelques instants pour évaluer notre établissement. Nous avons été honorés de vous accueillir. Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons à améliorer constamment l’expérience que nous offrons à nos clients Nous espérons avoir une chance de vous accueillir à nouveau à L'Auberge la Chouette

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Bonjour Macy, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
It was okay
This hotel is in a great location and was primarily why we chose it. As some of the other reviews mention, it does have a large spiral staircase leading up to the rooms so it is not a good choice if you have any accessibility concerns. We liked the automated hotel system as it was easy to get to our room and get settled without having to stand in lines. We stayed for a week and were in two different rooms and both were clean with charm. The first room had a very hard bed so we had difficulty sleeping. The hotel was also under construction which we weren’t told about and isn’t mentioned on their website so we were woken up by noise at 5:30 am two days. Due to electrical problems in connection with the construction, we were asked to move to a different room. The second room had a much comfier bed but it had plumbing problems mainly very low water pressure and the toilet wouldn’t always flush. We never received attendance to our rooms so towels were not updated. During the second half of the week, a family was staying there and they let their preteens run around the hotel, yelling, playing games, and jumping until 3:00 am. While this is a parenting issue, it’s difficult because there is no staff on sight to address these kinds of issues so you just have to deal with it. All automated hotels we have stayed in before had 18+ policies to address this. The rooms were cute and it was in a great spot, but with no room attendance and construction, should be discounted.
Stayed 5 nights in Jan 2024
Response from Auberge la Chouette on Mar 27, 2024
Hi, Thank you for staying with us and for taking a moment to review your experience. You see us sorry for not having been able to provide a service that meets your expectations. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers. What happened is not representative of our usual standards. Hoping to have the chance to welcome you again Best regards.

8/10 Good

Nadege

Stayed 2 nights in Feb 2024
Response from Auberge la Chouette on Mar 18, 2024
Bonjour Nadege, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

2/10 Terrible

ILHAMI

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property was under renovation. Every where was under dust. Even the washroom vent was in a terrible situation. The property should not be accepting guests under these conditions, at least the renovation is completed. Thank you.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and not a bad price.
Stayed 1 night in Jan 2024
Response from Auberge La Chouette on Feb 5, 2024
Hi Jesse, Thank you for taking a few moments to rate our establishment. We were honored to host you. Please know that we take the feedback of our customers to heart and that we are working to constantly improve the experience we offer to our customers We hope to have a chance to welcome you again at the Auberge La Chouette

8/10 Good

Maxime

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manoir des Remparts on Jan 23, 2024
Bonjour Maxime, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Incorrect information provided
The room was nice and in a great location! However it is notable that the whole place is self check-in and the phone number they provided for 24/7 assistance was not available. We got locked out of our room and had trouble getting in contact with someone to help us.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manoir des Remparts on Jan 23, 2024
Bonjour Zachary, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

8/10 Good

Elie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manoir des Remparts on Jan 23, 2024
Bonjour Elie, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

8/10 Good

Joseph

Stayed 3 nights in Dec 2023
Response from Manoir des Remparts on Jan 23, 2024
Bonjour Joseph, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

4/10 Poor

alexander

Travelled with family
Liked: Cleanliness, staff & service
Facilities were good. However, Expedia told us checkin was 3 pm and we were not expected here before 5. Consequently the provided room code did not work. Also, we were told there was parking. Parking requires you to download Copilote from the municipality, register and somehow become familiar in
Stayed 1 night in Dec 2023

2/10 Terrible

Normand

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The "Auberge de la chouette" is no more. As far as I can tell, the hotel was recently sold to some outfit that will turn it into expensive tiny apartments for rent to gullible tourists. When I made my reservation, it was a historic hotel in the "Vieux-Québec". Two weeks later, when I got there, it had become an automated hotel... No staff, no front desk, no service, no parking. The room was fine, at best. No coffee machine. A noisy small fridge. No window in the room, just an outside door you couldn't open just because. Hot water for the shower? Turn on the tap, wait five minutes. I could go on and on, but why bother, really, it's useless, the "Auberge de la chouette" is gone.
Stayed 3 nights in Dec 2023

8/10 Good

Matthew, Jericho

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Apparently this property has new owners and we were the first guest. We didn't know when we booked that they are running as a "fully automated" hotel now. We received an email with instructions on how to enter the property using a keypad. There was no staff on site. All of the furniture is brand new. The room was small but well furnished. It smelled of fresh paint. Ther was a queen bed, small side tables, a dorm-sized fridge, armoire, and chair. There is no elevator or parking. Our room was on the 3rd of 4 floors with a small spiral staircase. All in all everything was fine! It was unexpected that it wasnt a full hotel but all went smoothly with the "fully automated" procedure.
Stayed 2 nights in Dec 2023
Response from Manoir des Remparts on Jan 23, 2024
Bonjour Matthew, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau au Manoir des Remparts

10/10 Excellent

Yasemin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Auberge la Chouette on Mar 18, 2024
Bonjour Yasemin, Nous vous remercions d'avoir pris quelques instants pour évaluer notre établissement. Nous avons étés honorés de vous accueillir. . Sachez que nous prenons à cœur les commentaires de nos clients et que nous travaillons pour constamment améliorer l’expérience que nous offrons à notre clientèle, Nous espérons avoir l'honneur de vous héberger à nouveau à L'Auberge la Chouette

6/10 Okay

Abdelkader

Disliked: Staff & service, property conditions & facilities
Nobody at the reception. Could not find the wifi code. The room is clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, clean and fresh. Located just inside the old city walls - great location. The staff was also very helpful and friendly.
Stayed 3 nights in Oct 2023

2/10 Terrible

Andre

Disliked: Staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Rhonda

Liked: Cleanliness
Great location. No atmosphere, breakfast very basic, clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and excellent breakfast. We only stayed for one night but we wished we have stayed longer. Location is excellent and extremely walkable to all the famous spots. We would stay here again if we visit Quebec city again.
Stayed 1 night in Oct 2023

10/10 Excellent

bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everyting
Stayed 1 night in Sep 2023

10/10 Excellent

shilpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hospitality experience so far. I loved my stay at the hotel. Location is perfect for old town & coffee/restaurants are 2 mins away. The host family were phenomenal & very accommodating. I will return and recommend others to stay. Breakfast was simple and coffee was really good.
Stayed 3 nights in Oct 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were exceptional. Very helpfull and even gave me their parking spot for free parking. Helped me unload my car to my room. I have never been treated so well in my life.
Stayed 2 nights in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
good location and spacious room. The only not good thing is no hot water provided in the room.
Stayed 2 nights in Oct 2023

6/10 Okay

Yiran

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wifi is bad
Stayed 2 nights in Oct 2023

10/10 Excellent

John, Honolulu

Liked: Cleanliness, staff & service
Nice place
Stayed 2 nights in Oct 2023

10/10 Excellent

Liliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and spacious rooms! Highly recommend staying here for your trip to Old Quebec!
Stayed 2 nights in Oct 2023

10/10 Excellent

Javan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

HO HEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Oct 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a hard first impression lol we had paid parking but was told no parking from the First Lady we saw when entering and then was finally told we had parking from the second lady (probably the owner) and the front door was locked when we got there had to call the hotel in order to be let in…. Was better after these glitches. Also we were on the third floor and there was no help or elevator (that was fun) lol won’t stay there again but it was a good location.
Stayed 1 night in Sep 2023

10/10 Excellent

Lale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! The lady who greeted me was super nice and very accommodating. She stopped traffic so I can pull out from my parking spot (LOL:))) when she noticed I am nervous about the narrow streets. Made everything (parking, check in) so simple it was unbelievable. It a sweet little hotel, super clean and full of character. Definitely coming here to stay if I am in Quebec. The location is very close to historic spots, shopping and a ton of dining. Loved it, recommend it!
Stayed 1 night in Sep 2023

10/10 Excellent

Patrice

Stayed 3 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Owner very accommodating
Stayed 2 nights in Sep 2023