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Reviews of Four Points by Sheraton Qingdao, West Coast

4 out of 5
Four Points by Sheraton Qingdao, West Coast
3688 Binhai Avenue, Huangdao, Qingdao, Shandong

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 28 reviews" "
Rating 8 - Good. 4 out of 28 reviews" "
Rating 6 - Okay. 9 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

4.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from Rebecca on Feb 7, 2024
Dear Ivan, Thank you for taking the time to share your feedback about your recent stay at Four Points by Sheraton Qingdao, West Coast. Welcoming you back and hopefully exceed your expectations again soon. Warmly Regards.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Qingdao
As far as beds go in China, this was one of the first to not be too hard or too soft. Could hear people and room service through the door, so traveling with little ones could be noisy during the day. It was quiet at night and slept quite well. Breakfast is amazing, don't miss it. And the back side of the hotel had an upscale area for eating and shopping right on the water.
Stayed 2 nights in Oct 2021

10/10 Excellent

Peggy BIK YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The staff are nice and friendly, the location is good for trip, and very close food mall.
Stayed 4 nights in May 2019
Response from Cara on Jul 7, 2019
Thank you for choosing the Four points by Sheraton Qingdao Westcoast. The hotel is very convenient to the business center and the seaside. We look forward to seeing you often!

6/10 Okay

Roland, South Carolina

Disliked: Property conditions & facilities, room comfort
Flawed hotel
Heat did not work in the room (outside temperatures were below freezing) Being told hot water not available during day hours It was freezing inside the entire hotel.
Stayed 2 nights in Jan 2018
Response from Eric on Feb 1, 2018
Thank you for taking the time to share your valuable comments with us. We highly respect your comments, and we have already shared your feedback with related team for follow up and actions for improvement. We hope see you soon.

4/10 Poor

John, Melbourne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average
Showers were luke warm > Very hard to take cold showers and this is the second time I have had the same experiance
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Michelle O.

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful hotel, construction views.
The hotel and staff were wonderful. However our sea view was full of construction and while the room was clean, there were face prints on the windows and smudges on them all all bathroom glass. It needed a more thorough wipe down for sure.
Response from Fourpoints by Sheraton Qingdao West Coast on Aug 5, 2016
Dear guests, thank you for your feedback, we are sorry that your experience in our hotel is not perfect, we will strive to improve the hotel equipment and facilities, look forward to your next visit!

6/10 Okay

Tommy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neighbourhood not develope yet
The hotel but the neighbourhood had nothing to offer
Response from General Manager on Sep 29, 2016
Dear guests, thank you for your feedback, we are sorry that your experience in our hotel is not perfect, we will strive to improve the hotel equipment and facilities, look forward to your next visit!

10/10 Excellent

Gary, Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAs style but a good distance down the coast.
Nice place to stay for quiet weekend, very close to beach but a taxi drive of about 15 mins to where the action is in Huangdao.

10/10 Excellent

Peter, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
I am spending time in this city over the next period of time, and happy to have found this hotel. Restaurants are good, hotel rates good, Internet access free, room size - larger than usual. It is a feel good hotel.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ray, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Kabeya

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
設備は素晴らしいがメンテナンスが行き届いていない。 スタッフの対応には非常にガッカリした。
Stayed 2 nights in Feb 2024
Response from Roger Wang, Hotel Manager on Feb 6, 2024
Dear Mr. Kabeyay Thank you for taking the time to share your experience about your recent stay at our hotel. Receiving warm and friendly service from our staff sets is the tone for a great stay, therefore, we sincerely appreciate your feedback and also apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities.

8/10 Good

Peggy BIK YEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Verified traveller

Business traveller
The hotel didn’t provide a lounge or bar for a drink. They turned the lobby area to a banquet site which made the hotel extra noisy. My room is opposite to the staff doorway which they talked so loud that woke me up at 7am or so every morning. Staff are friendly but the services range is not satisfactory: they don’t have ice cube to provide.
Stayed 2 nights in May 2023

10/10 Excellent

HUAIZHI

Stayed 1 night in Jun 2022

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

chien yi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay with Sheraton , you will love it
this is another wonderful experience stayed with Sheraton hotel , definitely Four Point Sheraton Qingdao will be my next choice when I visit Qingdao again
Stayed 1 night in Dec 2019

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
整体而言很不错了，海景房视野很好，很赞，早餐也很不错，只是reception可以更专业细心一些
Stayed 1 night in Jun 2019

6/10 Okay

Sigurd

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nytt hotell med bra rum där det dock är svårt att reglera temperaturen. Asiatisk frukost med inslag av västliga rätter.
Stayed 4 nights in Jan 2018

8/10 Good

YunLong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Os quartos são mais que amplos e quase a maioria deles é de vários ambientes com layout e decoração super moderna. Possui TV na sala e no quarto.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Das Hotelpersonal spricht leider unzureichend Englisch. Schon beim Check-In gab es Kommunikationsprobleme welche sich durch den gesamten Aufenthalt gezogen haben. Dies ging von der Kaffeebestellung bis hin zur Auskunft über die nähere Umgebung. Das Hotel an sich hat einen hohen Standard für asiatische Verhältnisse, leider weit weg von Lokalitäten und Shops.
Response from Online Manager on Sep 12, 2016
Dear guests, thank you for your feedback, we will promptly communicate with the relevant authorities to ensure that provide you with more comfortable experience next time you, look forward to coming again! Thank you!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
要改善大堂插隊文化
環境幽静，房間舒适。房内wifi爛透了，經常很快断線，最終还是放弃使用。大堂混乱，插隊客人太多了吧？大堂柜台職員只忙着為插隊的人辦退房！！排队的客人唯有自行叫停插队人士。網上已付房费，退房时卻被要求再付房，最后客人自己交出证明（其他国家酒店不用）唉…
Response from General Manager on Sep 29, 2016
尊敬的客人，您好！非常感谢您选择我们酒店并分享您的入住体验！对您入住期间产生的不便我们深表歉意，我们会进一步完善酒店服务及设施设备，尽我们所能为您带来更加舒适的体验。期待您的再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新酒店舒適，只是空調有點不足
Response from General Manager on Aug 5, 2016
尊敬的客人，您好！感谢您的反馈，但是很遗憾您在酒店的体验未尽完美，我们将努力完善酒店设备设施，期待您的下次光临！

6/10 Okay

蔣炳正, 台灣台北巿

Liked: Cleanliness, room comfort
乾淨但稍偏遠沒人氣且大廳暗暗的不明亮
還可！但應保持亮度沒有五星級人氣感覺

6/10 Okay

kkyto, cheouyang

Liked: Property conditions & facilities
Disliked: Staff & service
너무 멀다
bad

6/10 Okay

LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort