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Reviews of Hostal Akainik

2.5 out of 5
Hostal Akainik
Pdte José M Balmaceda 658-B, Punta Arenas, Magallanes y la Antartica chilena

Reviews

8.8

Excellent

Rating 10 - Excellent. 7 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place, great value!
Great place in a very convenient location. The room looking nice and was very clean. The staff were polite and helpful. I would definitely stay there again. Thanks for everything. The courtyard area looked very nice as well.
Stayed 1 night in Jan 2019
Response from Akainik Hostal on Jan 12, 2019
Thank you very much for your opinion. have a nice day

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique architecture and design, great location, very friendly and helpful staff. Secure and safe location.
Stayed 3 nights in Dec 2018
Response from Hostal Akainik on Jan 1, 2019
Thank you very much for your comment, have a good new year

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. The room is comfortable. Good staff.
Stayed 1 night in Nov 2018
Response from marcelo oliver on Nov 26, 2018
Thank you very much for your comments. Best regards.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint place and cozy rooms
We were very happy with the rooms and facilities here. Big bathrooms and comfy beds. There is a big, central ‘courtyard’ (inside) which is so nice to hang out it. However, the only downside is all of the rooms are directly off this, so it was a little noisy at night and there are only interior windows. I was also charged the wrong amount on arrival (check the conversion everywhere!!), and this is pending remuneration.
Stayed 1 night in Nov 2018
Response from Administración Akainik Hostal on Dec 10, 2018
Dear Rebecca. We are glad that your stay with us has been pleasant. Regarding money, it has already been resolved. the difference is already in your account

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean, comfortable and spacious room. Staff very friendly and helpful.
Stayed 1 night in Mar 2018
Response from Marcelo O. on Mar 19, 2018
Thank you very much for your opinion and we are glad that you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2018
Response from Marcelo O. on Mar 19, 2018
thanks so much

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds with good WiFi.
Stayed here in transit from Puerto Natales and had an early flight at Punta Arenas airport. Bed was very comfortable!!! Good WiFi. Bathroom was large but outdated but still did the trip. I was very pleased and would stay again.
Stayed 1 night in Jan 2018
Response from MA on Jan 29, 2018
thanks for your aswer.

8/10 Good

Jeong-Hoon

Liked: Cleanliness, staff & service, property conditions & facilities
비용대비 가성비 좋음
방음 빼놓고 다른부분은 비용대비 만족함
Stayed 2 nights in Jan 2019
Response from Akainik Hostal on Jan 14, 2019
Thank you very much for your opinion

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, muy amables...buen ambiente.
Stayed 2 nights in Dec 2018
Response from Administración Akainik Hostal on Dec 12, 2018
Don Sergio, nos alegra saber que disfruto su estadía en nuestra hostal. que tenga buen dia

8/10 Good

Evens

Liked: Staff & service, property conditions & facilities, room comfort
The hotel is fine, well located but there was a bad smell coming from the bathroom in our room. And there was a misunderstanding about the currency at check-out but I suppose it was the fault of Hotels.com.
Stayed 2 nights in Nov 2018
Response from Administración Akainik Hostal on Dec 10, 2018
We appreciate your opinion. Effectively the problem of the type of currency passed through OTAs. but as a hostel we prefer to assume that difference so as not to harm you monetarily as guests.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante Bien
En general una buena experiencia. La habitación individual era bastante cómoda y limpia y el baño privado muy amplio e igualmente limpio. El hostal estaba muy céntrico, ubicado a un par de cuadras de la Plaza de Armas y a unas 4 cuadras del Hotel Casino Dreams. El desayuno no estaba mal, si bien no era un buffet de hotel, tenía un poco de todo e incluso te cocinaban huevos revueltos si lo solicitabas. Los únicos "peros" son los siguientes: 1-Como la habitación no tenía ventana, el tragaluz que había utilizaba un sistema de cortina que no bloqueaba totalmente la luz; considerando que en Punta Arenas amanece más temprano, la luz que ingresaba entre la cortina y el tragaluz me despertaba muy temprano e iluminaba la habitación. Sugiero mejorar el sistema de cortina (quizá eliminar la separación entre esta y el tragaluz para que no se filtre la luz que entra desde muy temprano. 2-El precio que pagué por 2 días lo considero algo elevado, considerando que es un Hostal y no un Hotel, pero supongo que se debe a que mi estadía fue durante un fin de semana largo, en el cual la demanda aumenta un poco. 3-La calefacción a veces se sentía muy fuerte. Si bien entiendo que el destino es austral y bastante frío debido a su latitud, mi estadía fue en Noviembre, por lo que en el hemisferio sur es Primavera y la temperatura durante estos días era de mínima 7°C y máxima 14°C; lo que no justificaba la calefacción sofocante en las zonas comunes.
Stayed 2 nights in Nov 2018
Response from Marcelo O. on Nov 15, 2018
Muchas gracias por sus comentarios,tomaremos en cuenta su sugerencia

10/10 Excellent

Heidrun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlung für Punta Arenas
PERSONAL SEHR FREUNDLICH, SEHR SCHÖNER AUFENTHALTSBEREICH, ZIMMER EHER EINFACH ABER GENÜGEND GROSS.
Response from marcelo on Apr 10, 2018
thanks so much for you opinion, we hope to see you again.

4/10 Poor

Fredy, San Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced never recommendable HOSTAL
The location was not bad and staff was kind and tried to help me out. But the price seemed little bit overpriced comparing to the quality. The food was so awful which was unbelievable. When I stayed this property, there were few quests. For breakfast, I went to a dinning room and food was already prepared which was three pieces of bread wrapped by plastic cover, but that was all. there was no jam, butter, and nothing else to eat except only bread itself. I was looking around food but cereal was prepared but coffee was a power type. I made a coffee by myself and asked them if they would have butter. They gave me a box of butter with maculated other things on it. They just handed me over. I was not able to eat because I was doubt of freshness of the food. Then I found fruits like plum, apple and oranges, but uneatable. It was stale and looked almost gone. They prepared breakfast with these quality food for their guests. I could no longer stay there. I had only a cup of coffee made by myself, then left.
Stayed 1 night in Dec 2017
Response from Marcelo on Dec 28, 2017
We really regret what happened and we promise to improve our service in this aspect we do not want to happen again and we appreciate your comment and time to tell us what happened.