Title: Hotel Cielo y Selva - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cielo y Selva Beachfront hotel with an outdoor pool and a restaurant ![Exterior](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/b2f5dc54.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Cabin, Private Bathroom, Beach View](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/8e196306.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/9d20ec9f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/25d571d9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Tent, Pool Access, Beachfront](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/f3e65c46.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies This oceanfront hotel provides a peaceful retreat featuring a garden and playground for families. Guests can swim in the outdoor pool, borrow bikes to explore the area, or relax on the terrace with complimentary lobby coffee while enjoying the sea views. 9.0 Wonderful ## Popular amenities - Bar - Breakfast available - Pool - Housekeeping - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=47008631&PinnedHotelID=47008631&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Cabin, Private Bathroom, Beach View](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/a8307d13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cabin, Private Bathroom, Beach View ### Highlights Fan Private bathroom Rainfall showerhead In-room safe Daily housekeeping - 248 sq ft - Beach view - Sleeps 3 - 1 King Bed and 1 Twin Bed ![Room, Private Bathroom, Beach View](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/e705d258.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Private Bathroom, Beach View ### Highlights Fan Private bathroom Rainfall showerhead In-room safe Daily housekeeping - 248 sq ft - Beach view - Sleeps 2 - 1 King Bed ![Family Tent, Pool Access, Beachfront](https://images.trvl-media.com/lodging/48000000/47010000/47008700/47008631/c77cf5e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Tent, Pool Access, Beachfront 10.0 Exceptional 1 review ### Highlights Fan Rainfall showerhead Daily housekeeping - 211 sq ft - Beach view - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Allen-Hotels-Hotel-Cielo-Y-Selva.h47008631.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Allen-Hotels-Hotel-Cielo-Y-Selva.h47008631.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.80672%2C-87.47726&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hSQk0gmbx90lb3nsgZcTHeqAhp0=) Carretera Tulum - Punta Allen, KM 42, Punta Allen, QROO, 77768 #### What's nearby - Sian Ka'an Biosphere Reserve - 1 min walk - 0.0 km - Punta Allen Park - 9 min walk - 0.8 km - Punta Allen Dock - 11 min walk - 0.9 km - Sol Caribe Beach - 25 min drive - 10.9 km #### Getting around - Tulum Intl. Airport (TQO) - 178 min drive #### Restaurants - ‪Loncheria Lucy - ‬6 min walk - ‪Restaurante Gaytanes - ‬7 min walk - Restaurant Vigia Grande - ‪Casa Ascention - ‬7 min walk - ‪Taco Loco - ‬9 min walk ## About this property ### Hotel Cielo y Selva Hotel near Sian Ka'an Biosphere Reserve Located close to Punta Allen Lighthouse, Hotel Cielo y Selva provides a terrace, a garden, and a playground. Adventurous travelers may like the cycling at this hotel. Stay connected with free WiFi in public areas, and guests can find other amenities such as a bar and a restaurant. Additional perks include: - An outdoor pool - Free self parking - Cooked-to-order breakfast (surcharge), bike rentals, and coffee/tea in the lobby - Tour/ticket assistance and luggage storage Other amenities include: - Rainfall showers and shampoo ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/95000000/94890000/94889800/94889753/c89acd59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Slam Fishing Lodge Tulum Punta Allen - Pool - Breakfast included - Spa - Free WiFi 8.0 Very good 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=94889753&PinnedHotelID=94889753&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand](https://images.trvl-media.com/lodging/84000000/83860000/83852600/83852544/a3c2cb27.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Roseliz Punta Allen Punta Allen - Spa - Free WiFi - Housekeeping 9.0 Wonderful 12 reviews CA $116 CA $141 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=83852544&PinnedHotelID=83852544&HadPinnedHotel=true®ionId=-1&adults=2) ![BBQ/picnic area](https://images.trvl-media.com/lodging/16000000/15810000/15808000/15807989/b20110f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Chablé Sian Ka'an Reserve - South of Tulum Punta Allen - Pool - Breakfast included - Spa - Parking included 9.4 Exceptional 20 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=15807989&PinnedHotelID=15807989&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/30000000/29490000/29486600/29486515/70d559f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Come experience life under the stars and peaceful bliss of Punta Allen! Javier Rojo Gómez - Ocean view - Hot tub - Kitchen - Free WiFi 9.8 Exceptional 25 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=29486515&PinnedHotelID=29486515&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113020000/113011900/113011895/1a654e26.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Osmanthus: Private and charming room in PUNTA ALLEN, Q. ROO Javier Rojo Gómez - Pet-friendly - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=113011895&PinnedHotelID=113011895&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach massages, fishing](https://images.trvl-media.com/lodging/33000000/32140000/32138900/32138839/c52d9163.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fisherman Lodge Punta Allen - Pool - Parking included - Free WiFi - Restaurant [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=32138839&PinnedHotelID=32138839&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby, white sand, free beach cabanas, sun loungers](https://images.trvl-media.com/lodging/7000000/6510000/6503500/6503461/dd9f71d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sol Caribe Punta Allen - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 32 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=6503461&PinnedHotelID=6503461&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee - A bar/lounge - A restaurant - Coffee and tea in common areas ### Things to do - Bicycle rentals - Outdoor pool - Playground ### Family friendly - Outdoor pool - Playground ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - In a national park - On the beach - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator (single-level property) - Well-lit path to entrance ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### More - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 7:00 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 9:00 AM - 9:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures The following facilities or services will be unavailable from May 9 2025 to October 30 2025 (dates subject to change): - Bar/Lounge(s) - Breakfast - Dining venue(s) ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a security system, and a first aid kit ### We should mention This property does not have elevators No pets and no service animals are allowed at this property ### Property is also known as Hotel Cielo y Selva Hotel Hotel Cielo y Selva Punta Allen Hotel Cielo y Selva Hotel Punta Allen ## Frequently asked questions ### Does Hotel Cielo y Selva have a pool? > Yes, this property has an outdoor pool. ### Is Hotel Cielo y Selva pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Cielo y Selva? > Self parking is free at this property. ### What time is check-in at Hotel Cielo y Selva? > Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Cielo y Selva? > Check-out is at 11:00 AM. Late check-out is available for a fee. ### Where is Hotel Cielo y Selva located? > Located in Punta Allen, this beachfront hotel is in a national park and within 3 mi (5 km) of Sian Ka'an Biosphere Reserve and Punta Allen Lighthouse. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Cielo y Selva Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 46 8 - Good 10 6 - Okay 7 4 - Poor 4 2 - Terrible 0 ### 9.0/10 Cleanliness ### 9.0/10 Staff & service ### 8.4/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ### 8/10 Good #### monica Apr 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Esta frente al mar con una zona de playa extensa y tranquila, la zona por sí misma es hermosa por estar situada en una reserva ecológica sin embargo la habitación era extremadamente pequeña e incómoda y eso que tome de las habitaciones más completas, no se piden grandes servicios pero por lo menos más espacio para el equipaje y colocar las cosas que hagan una estancia más cómoda. El restaurante tiene una carta limitada y en si los alimentos son calidad media ##### monica Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### MA Mar 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hermoso lugar como un paraíso Joana nos ante dio super bien siempre con una sonrisa ##### MA Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Erika Dec 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Esta en una de las zonas más privilegiadas que quedan en Quintana Roo y es el lugar perfecto para salir de día a dia. El personal es muy amable y la comida es buena. ##### Erika Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Nicolas Dec 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Este es un lugar perfecto para desconectarse de la vida moderna y conectarse con la naturaleza. Es algo rústico pero es parte del encanto. ##### Nicolas Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Irving Dec 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Recomiendo mucho el lugar porque Está alejado de la civilización y te desconectas totalmente en la noche, hay estrellas muy visibles, ya que hay poca luz artificial, se recomienda hacer la actividad en grupo para recorrer sian Ka’an , personal súper amable y la comida a precio accesible ##### Irving Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Pablo Dec 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Increíble lugar. ##### Pablo Stayed 2 nights in Dec 2024 ### 8/10 Good #### EVELYN Jul 1, 2024 Liked: Staff & service Lugar encantador!! Pero el camino es un reto totalmente, muy complicado para vehículos pequeños, el tiempo en ruta se duplica por la calidad de la “brecha” ##### EVELYN Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Gilmat Azucena Jun 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Buenos platillos, se llena pero hay que esperar poco a veces, aunque vale la pena la espera ##### Gilmat Azucena Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Brenda Jun 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tiene todo lo que se necesita para pasar una experiencia inolvidable, conformt, buen restaurante y una viste increible e inigualable ##### Brenda Stayed 1 night in Jun 2024 ### 8/10 Good #### Zabdi Anaheim May 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hermoso lugar, buena comida, tranquilidad total. Muy lejos de Tulum, terraceria aprox. 2hrs 30 min. ##### Zabdi Anaheim Stayed 2 nights in May 2024 ### 10/10 Excellent #### Jonathan May 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un hotel magnífico, que cumple todas mis expectativas. El servicio de todos fue por demás agradable y ameno además de honestamente interesado en cumplir mis necesidades. ##### Jonathan Stayed 2 nights in May 2024 ### 10/10 Excellent #### Christian May 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cielo y Selva is a very convenient option to stay in one of the most beautiful places there is in this world! Staff is great and hotel has good things to relax at the beach. ##### Christian Stayed 2 nights in Mar 2024 ### 8/10 Good #### arlene Apr 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy bonito hotel! Muy bonito hotel, la comida excelente, y excelente atención. El camino es largo, sin gasolineras ni nada así que preparados y es de terracería. ![](https://a.travel-assets.com/ugc/hotel-reviews/AAD88D8302FB2105C8EB412504E0E169B44683DE1713758583564.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F318D83D0FD7E4CFC90E42B2EDF99AAC5D9236AE1713758583819.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/737F5083F5F883F2EB91E5BED9E41185D76AD05F1713758583753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/41CE14FFAE2C64BD95FBC079EC61D65AF74548141713758583687.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### arlene Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Matt Feb 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Worth the long bumpy drive. Do not try to drive in a car. SUV or truck only and make sure you have a full tank of gas and plenty of water. ##### Matt Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Charles Nov 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cielo y Selva, simply speaking , is marvelous. It is peaceful and clean, the sea is beautiful. Staff are exceptional. The chef works magic with The menu. And, they work with local tour operators in a very sustainable way. The only drawback is that access on foot to the Reserve is virtually non-existent. But, if you want to get away from it all, this is a perfect choice. And, I've seen about 40 species of birds here. ##### Charles Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### José Carlos Oct 24, 2023 Liked: Amenities Me gusto ##### José Carlos Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Laura Oct 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities 👍👍👍 ##### Laura Stayed 1 night in Oct 2023 ### 10/10 Excellent #### paola Jul 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La vista es maravillosa. Todo el equipo es muy amable. Definitivamente es una experiencia que vale la pena repetir. ##### paola Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Silvia Jun 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy agradable para desconectarse El hotel muy limpio, la atención en verdad buena, por la falta de luz fue complicado tomar un café pero se entiende pues estabamos en una reserva ecológica hermosa y dependen de plantas solares para la luz. ##### Silvia Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Dan Jun 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This place is the definition of tranquility. Not much happening around here except the waves breaking on the shore and the stars sparkling in the sky. A place to wallow in the natural beauty surrounding you and feel thankful that there are still places like this. ##### Dan Stayed 1 night in Jun 2023 ### 4/10 Poor #### Claudia May 17, 2023 Disliked: Amenities, property conditions & facilities Es lohnt sich gat nicht zu weit zu fahren, der Strand ist sehr dreckig auf Grund des seegrass, die Miterarbeiter haben anderes versprochen, als wir angekommen sind, war die richtige Enttäuschung, die Preisen allgemein fürs Essen im Hotel und Umgebubg sind überteuer , wir werden nie wieder zurück kommen. ##### Claudia Stayed 3 nights in May 2023 ### 6/10 Okay #### Oscar Alfonso Apr 15, 2023 Liked: Cleanliness, staff & service Su comida sigue siendo increíble igual que las vistas Del Mar y del cielo sin embargo esta ocasión los precios se fueron al doble. La casa de campaña súper incómoda para dormir, un conjunto de colchonetas en ves de una sola hacen incómodo el descanso. Prefería el glamping como una ves anterior. Sin embargo los precios ya no ayudan. ##### Oscar Alfonso Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Nacho Mar 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities El hotel Cielo y Selva en Punta Allen esta en la mejor ubicacion de todas las opciones que encontramos, esta muy bien atendido, todas las comidas que hicimos ahi fueron deliciosas y el trato del personal siempre fue de lo mejor. Recomendado! ##### Nacho Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Alberto Mar 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo es maravilloso. La Paz que me dio el lugar, pero lo más hermoso y por la cual hago el comentario es la inigualable atención de cada uno de los trabajadores y sería difícil dar el nombre de cada uno . Pero la razón de el deseo de regresar es todo el personal y felicito a quien los ha contratado y deseo que sigan ahí o que donde se encuentren sigan triunfando y siendo esas inolvidables personas. Muchas gracias 🙏♥️ ##### Alberto Stayed 1 night in Mar 2023 ### 8/10 Good #### Esther Dec 19, 2022 Liked: Cleanliness, property conditions & facilities, room comfort El lugar nos pareció extraordinario. Cuesta acceder a él a través una carretera no asfaltada llena de baches, pero la recompensa del alojamiento supera dicho inconveniente. El lugar está muy bien cuidado y decorado, y la tranquilidad es extrema. Lo único que nos decepcionó fue el personal a cargo de la recepción de este. Solicitamos ayuda en varios aspectos; transporte, anclaje tienda y pérdida de objetos personales, y aunque nos ofrecieron alternativas diversas de palabra, a la hora de la verdad la gestión fue deficiente. La tienda la tuvimos que reforzar nosotros antes un vendaval y de mis objetos personales olvidados en uno de los baños ya no se supo nada. Y eso que había muy poca ocupación en ese momento y me puse en contacto con los tfnos de atención al cliente en cuanto me di cuenta de la pérdida. Siento que esta pobre atención empañara nuestra percepción de un sitio tan mágico. ##### Esther Stayed 3 nights in Nov 2022 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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