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Reviews of Phoenix Hotel

3 out of 5
Phoenix Hotel
S No 81/1, 500 Mtrs ahead of ABC farms, Koregaon Park, Pune, Maharashtra

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Balachandra

Stayed 2 nights in Jun 2023
Response from Hotel Phoenix on Aug 5, 2023
Thank you very much for sharing your positive ratings for Hotel Phoenix.We pride ourselves on affording an unparalleled level of hospitality to our valued guests, and we're pleased to receive your ratings. We are always excited to hear when the warm hospitality leaves such a wonderful impression, and we thank you for sharing this so kindly.We look forward to hosting you again at our Hotel in the near future and once again, thank you for taking your valuable time to review us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Alan, South Africa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very dirty , sheets had old stains no wiFi Very noisy
Stayed 1 night in Aug 2019
Response from Reservation Head on Aug 22, 2019
Dear Guest, Thanks for taking the time to give your feedback. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I hope to welcome you back to Phoenix Hotel in the future and be able to restore your faith.

8/10 Good

Rajesh, Ahmedabad, India

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and nice service...If you like to see natural area surrounding hotel with nice landscape, you will love this hotel.The hotel website at orbitz says breakfast included but when check out it charged seperately at time of check out was surprise.
Stayed 3 nights in Jan 2019
Response from Reservation Manager on Jan 26, 2019
Dear Guest, Thank you for choosing to stay at Hotel Phoenix and for taking the time to share your review. Your generous appreciation of all aspects of the hotel is very encouraging. It is feedback from valued guests like you that motivates us to strive for excellence. We display rates including breakfast and without breakfast. And the voucher we received under your name was without breakfast hence you have been charged for the same. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I hope to welcome you back to Phoenix Hotel in the future and be able to restore your faith.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic management
Pathetic management
Stayed 1 night in Nov 2018
Response from Reservation Manager on Dec 27, 2018
Dear Guest, Thanks for taking the time to give your feedback. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I hope to welcome you back to Phoenix Hotel in the future and be able to restore your faith.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Worst Hotel Guest Policy Ever in the World
This is the worst hotel that I have ever been to based on their strict policy. Will never recommend this hotel. It's one of the worst experience where you feel hopeless. Arrogant behavior of the management.
Stayed 1 night in Nov 2018
Response from Reservation Manager on Dec 27, 2018
Dear Guest, Thanks for taking the time to give your feedback. Our aim is to provide our guests with memorable experiences and I do apologize sincerely for any shortcomings you encountered on your stay. Please be assured this is not indicative of our usual standards. I hope to welcome you back to Phoenix Hotel in the future and be able to restore your faith.

6/10 Okay

Vijaya

Disliked: Cleanliness
Below average hotel
Wifi is horrible and there is a 500mb limit for a day and you have to ask for wifi password everyday as it expires in 24hrs. Very unsatisfied with wifi. Room cleaning is horrible. You have to push them to do room cleaning.

4/10 Poor

Peter

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Keep Looking
Rude staff. Hotel attempts to charge for everything, especially bookings already paid for (such as those made through Hotels.com). Nothing (good) makes this property stand out.

4/10 Poor

Suresh K, Lavasa

Disliked: Cleanliness, property conditions & facilities, room comfort
Was hopeless in nutshell. Dirty and full with mosquitoes. The wash room experience is the worst possible. The staff is courteous and it is pity that the hotel has lot of scope for improvements and yet looks like it is abandoned.

10/10 Excellent

Karran, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the stay
Had an amazing experience would definitely visit again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Srikanth SESH, INDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great business hotel
comfortable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
great experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
good business hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
comfortable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
comfortable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best business class hotel
comfortable & enjoyable

8/10 Good

Srikanth, Navi Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable business class hotel
overall good experience

6/10 Okay

Verified traveller

4/10 Poor

Ed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dissatisfied
The room was untidy and smelly. Staff was disrespectful and distant.

6/10 Okay

Richard, India

Liked: Staff & service
Disliked: Room comfort
Not bad for the price
Having looked at the website I thought I had discovered an excellent deal. As it turned out the price reflected the hotel quite well. Parts of the hotel were in great condition but other parts - loose sockets, old appliances, dust, bad beds - let it down. I stayed two nights and the room wasn't turned over which surprised me. Having said all that the breakfast was very good and the staff were very helpful.

10/10 Excellent

Raghava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great business hotel
I was very impressed by this hotel given the price. It's in a decent location close to the airport and some shopping malls. With a 1 km walk you can get to some really good restaurants. The hotel doesn't have a bar, but Hard Rock Cafe and Stone Water Grill are closeby. The breakfast is good, rooms are clean and staff are very friendly. Would definitely stay again - as I was visiting on business. There is a shuttle to and from the airpot which was expensive, make alternative arrangements if you can.

10/10 Excellent

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, with very peaceful and quite surrounding. Great Breakfast. Only complain is no lift. ;)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chandrakanth, Chennai

Liked: Cleanliness, staff & service, room comfort
Hotel Phoenix - Reasonable pricing & good value
I had to visit the IT township of Magarpatta City for a day's visit and reached Pune the previous evening. I was on a shoe-string budget and looking up the rates as well as facilities in the hotels in Pune a couple of weeks before my visit, I found the facilities described at Phoenix were right up there with the best. But the rate was quite low. I was a bit apprehensive if the descriptions would match the reality, especially considering the low rate quoted on hotels.com (rate equivalent to low-budget hotels) I read through other reviews and found that Phoenix is a fairly new property and I decided to take the chance and confirmed my booking. And, I should say, I was pleasantly surprised with the overall experience. The room size was quite large with a wall-mounted big screen LCD TV and an enormous king-size bed. Even the bathroom was large in size with an inbuilt geyser. The room service for dinner was excellent and so was the quality of food - especially since I ordered close to midnight. They even have complimentary wi-fi - a boon for business travellers. As I entered the room, The only jarring note was the electrical master switch in the room that was not switching on even when I inserted the room card key (smart card) in the slot. I figured that it could be a loose connection somewhere and jammed a small piece of plastic behind the card when inserting. Bingo! it switched on. I had no problems after that having figured out how it worked ;-) The room rate was inclusive of breakfast and the in-house restaurant was cozy enough with a nice breakfast spread the next morning - including a number of fresh fruits, parathas, south indian and continental choices along with milk-shakes and fresh fruit juices. I had an early breakfast and relaxed in my room till 11 am with the day's newspaper that was delivered to the room. A relaxed shower and then watching the highlights of the world cup cricket on TV took up the next hour and I was ready to check out at 12:00 noon to leave for my destination at Magarpatta. Overall a pleasant & value-for-money experience. The staff are courteous, efficient and unobtrusive. I would recommend this for anyone (for leisure or business) who's visiting central or eastern part of Pune (and not looking for 5-star facilities - I would rate them 3-star). Another plus is that they have a counter at the airport and all the taxi drivers know the place. So, no trouble finding the hotel in the middle of the night, even for a newbie to the city of Pune.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Geht so
Etwas abseits gelegen, dafuer aber ruhig. Das Personal war recht freundlich aber alles ist schon etwas abgefackelt und leider auch nicht sehr sauber.