Studio Breakfast Included | Exterior detail
Check availability

Reviews of Villa Mercedes Petit Hotel

3 out of 5
Villa Mercedes Petit Hotel
Puerto Vallarta

Reviews

8.6

Excellent

Rating 10 - Excellent. 268 out of 524 reviews" "
Rating 8 - Good. 170 out of 524 reviews" "
Rating 6 - Okay. 53 out of 524 reviews" "
Rating 4 - Poor. 20 out of 524 reviews" "
Rating 2 - Terrible. 13 out of 524 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robert m

Travelled with partner
Liked: Cleanliness
Very noisy we have the lower level room. Noisy street and loud music at night. Anything else was good
Stayed 3 nights in Apr 2024
Response from Villa Mercedes Petit Hotel on May 11, 2024
We apologies for the inconvenient and appreciate the comment this helps us improve

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Adorable villa style boutique hotel. A definite change from AI. Great location. Great staff. The dogs on site (Pinto and Pardo) are absolutely sweet. Friendly no frills type of place that puts you smack in the middle of everything and just a few steps to the beach. Clean, quiet, comfortable, and affordable. Definitely on my recommendation list.
Stayed 5 nights in May 2024
Response from R on May 7, 2024
We are very glad that this is just what you where looking for, it was a pleasure having you with us. We hope to see you soon in a near future.

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
The hotel location, price, security, room quality and service were all excellent. Only improvement was the 2 large dogs in hotel courtyard barking several times in morning and at night was too much noise sometimes.
Stayed 14 nights in Apr 2024
Response from Reservaciones Villa Mercedes on May 7, 2024
Thank you for your opinion, we keep it in mind for your next time with us, this helps us improve.

8/10 Good

Jasmine

Travelled with group
Liked: Cleanliness
Walkable to beach and dinning options. Room was great. Property in need of some updating but great nevertheless.
Stayed 4 nights in Mar 2024
Response from Reservaciones Villa Mercedes on May 7, 2024
Thank your for your comment, this helps us improve and we hope to see you in a near future

10/10 Excellent

David De

Liked: Cleanliness, property conditions & facilities
Staff are very friendly..hotel very clean..loved the 2 friendly doggies
Stayed 7 nights in Apr 2024
Response from Reservaciones Villa Mercedes on May 7, 2024
We appreciate your opinion and were glad that your trip turned to be more than well.

6/10 Okay

Lenae

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
This is a cute little hotel in a great location and we loved the two dogs that seem to live at the property. However, if you do not enjoy dogs or occasional barking you may need to rethink staying here. The rooms were clean and the staff were quiet nice but the rest of the property needs some clean up and the pool is extremely cold and doesnt get much sun. The breakfast was very minimal as well. In all in was a nice stay but we felt overprices for what you were getting.
Stayed 10 nights in Apr 2024
Response from Reservaciones Villa Mercedes on Apr 18, 2024
Your comment and rate are appreciated. We apologise for those points against and we hope to see you in a near future

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel was PERFECT for our needs. Private and quiet and such a lovely little gem of a spot!! We will be back!
Stayed 4 nights in Apr 2024
Response from Reservaciones Villa Mercedes on Apr 14, 2024
Were very glad your trip was what you expected. We hope to see you in a near future, greetings!

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cute local vibe walkable to beach bars and restaurants.
Stayed 3 nights in Apr 2024
Response from Reservaciones Villa Mercedes on Apr 12, 2024
Were glad to know that you liked the facilities and location. We hope to see you in a near future. Thanks for your visit.

6/10 Okay

Jessica

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I want to start by saying that the staff was excellent, friendly and hotel is beautiful. What really turned my sister and I off was the lack of cleanliness of the property as a whole. Right away we noticed that no guests were using the common areas or the pool. Upon inspection, we noticed bugs, dirt, dust and dog hair everywhere. They have 2 very friendly dogs on the property, but it is clear that they have no boundaries. Our personal rooms were clean enough, though. Another huge bummer for us was the noise. Yes, is perfectly located in terms of getting around but the hotel and our rooms were right above a bar and a restaurant that loved to play their music horrifically loud. Really, insanely loud. My sister and I both had to buy earplugs and sleeping pills just to finally get some sleep. Over all, I give it 3 stars 🌟 Its great for the price, it has potential and again, the staff was great.
Response from Reservaciones Villa Mercedes on Mar 25, 2024
We appreciate your comment and rates, this helps us improve and we're sorry that this issues turned off part of your stay. It was a pleasure

8/10 Good

Elicia

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Villa Mercedes Reservaciones on Mar 23, 2024
We appreciate your rates, this helps us improve. Greetings!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location Courteous staff
Stayed 5 nights in Mar 2024
Response from Villa Mercedes Reservaciones on Mar 22, 2024
Good morning, we appreciate your rates and comments, this helps us improve. Greetings!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
What a quaint hotel a block from the beach and walking distance to everything.
Stayed 3 nights in Mar 2024
Response from Villa Mercedes Petit on Mar 18, 2024
We appreciate your comments and were glad that we were above your expectations.

8/10 Good

Brian

Liked: Cleanliness, room comfort
Very friendly, great location
Stayed 9 nights in Jan 2024
Response from Reservaciones on Feb 12, 2024
We appreciate your visit and thank you for sharing. Greetings!

6/10 Okay

Sonia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Reservaciones on Feb 12, 2024
We appreciate your visit, qualifications helps us improve.Greetings

4/10 Poor

Brenda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pro: good location. Cons: noisy night club late into the night, not much of a breakfast, a pool no one wanted to use, seating outside was covered in dog hair, dog paw prints, or bird poop. Bathroom was moldy and damp. Very expensive for what it was.
Stayed 7 nights in Feb 2024
Response from Reservaciones on Feb 11, 2024
We appreciate your visit, your coment helps us to improve. Greetings

10/10 Excellent

Ian Kenneth, Nanaimo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed 10 days and thoroughly enjoyed our stay. Close to everything the Romantic Zone has to offer and the beach. No dedicated area on the beach for guests but we reserved some chairs at nearby beachfront restaurants which worked out great. We are not dog owners but pet lovers so we knew what to expect before we arrived. Staff did a good job addressing any deposits or withdrawals the two resident dogs left behind. So expected some dog behaviours at this hotel. Friendly staff and Samantha was a wonderful host at the front desk and was quick to help us as needed. Our first floor room was comfortable and clean and the AC worked great. Would definitely stay again.
Stayed 11 nights in Jan 2024
Response from Reservaciones on Feb 7, 2024
We appreciate your visit and the recognition of our staff and facilities. It was a pleasure, until next time

4/10 Poor

IVAN, San Antonio

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The AC didn't work during my entire stay and the people at the lobby kept promising to fix it the next day, alot of mold in the badroom and this hotel should be closed according to the federal mexican consumer entity as is posted in the property
Stayed 4 nights in Jan 2024
Response from Reservaciones on Feb 7, 2024
We are sorry that your experience was not to your liking, this report was sent to the corresponding area to solve this problem.

8/10 Good

PAUL

Liked: Cleanliness, amenities, property conditions & facilities
It was a quaint property ina great area with big room and bed. staff was friendly as well
Stayed 3 nights in Jan 2024
Response from Reservaciones on Feb 7, 2024
We appreciate your visit, we hope to see you soon

10/10 Excellent

Rae

Stayed 2 nights in Jan 2024
Response from Reservaciones on Feb 7, 2024
We appreciate your visit

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Viva Villa Mercedes!
Villa Mercedes was great! Friendly service and daily continental breakfast. Not much hustle and bustle there for busy season, and there were some dogs that hung out on the property, which was awesome! Fantastic location, a block from the beach and above a convenience store and my favorite little restaurant in PV, 116 Pulpito. Walking distance to all night life. Only downside is that drinking water was not provided in the room, but being above a store it wasn't too much of a hassle. I'd definitely stay again!
Stayed 4 nights in Jan 2024
Response from Reservaciones on Feb 7, 2024
Thank you for sharing we appreciate your visit.

4/10 Poor

Alejandro

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pictures on the website are really nice, however the hotel is run down and nothing like the pictures. For the same price a lot nicer hotels can be found.
Stayed 1 night in Jan 2024
Response from Reservaciones on Feb 7, 2024
We appreciate your visit and we're sorry the facilities did not met your expectations, your comments will help us improve

8/10 Good

Jamey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Just visited this property. Denise was an absolute star along with all the staff. They were very friendly and kind. Property overall is good it’s authentic to Puerto Vallarta. The location is fantastic. The only real complaint was the bed was very hard. We had 2 double beds and both were very hard and that was my only issue. I would definitely rebook on my next vacation.
Stayed 4 nights in Jan 2024
Response from Reseraciones on Feb 7, 2024
We take into acount your opinion, see you until the next one and thank you for visiting us

10/10 Excellent

James

Liked: Cleanliness, room comfort
I think this is my favorite place in PV. The room was wonderful.
Stayed 2 nights in Jan 2024
Response from Reservaciones on Feb 7, 2024
Thank you for sharing your experience with us, we're glad everything was above your expectations

10/10 Excellent

Todd

Liked: Cleanliness, room comfort
Casa comfort
It felt like staying at someone's casa. Just lovely! Lots of cute , wonderful surprises around the property. Charming and comfortable! Our Uber failed to pick us up, but the young lady at the front desk helped us
Stayed 1 night in Jan 2024
Response from Reservaciones on Feb 7, 2024
We appreciate your visit and we hope to see you soon, it was an pleasure to serve you

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and perfect location in the Romantic Zone. Beach was one block away and plenty of restaurants and bars. Great customer service. Thank you
Stayed 4 nights in Jan 2024
Response from Reservaciones on Feb 19, 2024
We appreciate your visit, thank you for sharing your experience with us, it was a pleasure.

6/10 Okay

Ze

This is a decent family type of small hotel. But it def doesn’t deserve 8/9 out of 10. The facilities were suboptimal in terms of comfort, and it’s in a pretty noisy area. A big pro is its close to everything. Two dogs on site - one is super nice and cute, the other barks at everyone :(
Stayed 5 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
Thank you for letting us know those things that werent atractive on your stay, this will help us improve on all that areas.

6/10 Okay

Gabriel, LONDON

Liked: Cleanliness
Location was good
Stayed 3 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
We appreciate your visit, thank you for sharing

8/10 Good

PEDRO JOSE

Stayed 9 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
Muchas gracias por su visita y compartir

2/10 Terrible

Yuva Sharanyah

Shower head was missing and the sink had no cover allowing water to come up and we could see down the hole. When we asked to shift room —One of the front desk staff informed us that it was fully booked but I doubt it. The lady who helped check in was professional and sincere
Stayed 1 night in Dec 2023
Response from Reservaciones on Feb 7, 2024
We ae sorry about the problems that got present during your stay, the issues you had wer already reported to the corresponding area, we appreciate your visit

10/10 Excellent

Bruce

Liked: Cleanliness, room comfort
Relaxed PV stay.
We traveled to Puerto Vallarta as a last minute vacation. Wanting to stay in the downtown area, we chose Vila Mercedes Petit because it looked like a quiet boutique property. The property was clean and comfortable. The staff was professional and addressed all our needs. Unfortunately, our 2nd story room was above a rather loud bar whose music often played late into the night. Obviously this is not within the control we of the property but if you do choose to book this hotel be aware that the nightlife is vibrant.
Stayed 7 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
We really appreciate the recognition of the property and its staff, we regret that the bar was present factor during your stay but we are glad that you enjoyed your time with us

6/10 Okay

Joni

Stayed 9 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
We appreciate you visit, we hope that your stay met your expectations

10/10 Excellent

MARY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome boutique hotel in Romantico Zone! Loved the dogs on property (Pinto & Pardo), staff was friendly and accommodating. Lovely stay, will stay again!
Stayed 7 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
Hope to see you back soon, we appreciate your visit and the recognition to our staff job, also Pardo and Pinto

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
I will apeays stay here. The owners and team are magnificent. The rooms, the beach is nearby, all the fun too, i just cant recommend enough
Stayed 3 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
Thank you for sharing, we appreciate your visit

10/10 Excellent

Christian, New york

Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying at villa Mercedes. Cute hotel close to everything. Will definitely come back again.
Stayed 3 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
Appreciate your visit, we hope to see you back soon

10/10 Excellent

Timothy, Northridge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Communication was grwat. Front desk/check-in person was very nice and welcoming.
Stayed 7 nights in Dec 2023
Response from Reservaciones on Feb 7, 2024
Thank you for recognicing our staff job, its always a pleasure to serve you

10/10 Excellent

Joshua

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Reservaciones on Feb 7, 2024
We appreciate your visit

10/10 Excellent

Erin

Stayed 3 nights in Nov 2023
Response from Reservaciones on Feb 7, 2024
Thank you for visiting us

10/10 Excellent

Matt

Liked: Cleanliness, room comfort
Great spot!
Lovely place, great location, comfortable beds, and friendly dogs.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful boutique hotel. Close to beach, restaurants. Nice rooftop setup. Colourful and relaxing courtyard
Stayed 2 nights in Nov 2023

10/10 Excellent

Mateusz

Liked: Cleanliness, amenities, property conditions & facilities
Boutique style hotel with Mexican accents. Great locations, close to everything: beach, restaurants, stores and entertainment district. The room was specious and clean. The pool area is not very large, but good to relax, have a drink and read.
Stayed 5 nights in Nov 2023

8/10 Good

Cary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Over all the property is good and you can not beat the location. I would not recommend staying on the main floor, specially if your wall shares with the OXXO convenience store on the corner across from Blondies. For some reason you hear every crash boom bang. Staff and host are friendly. However those dogs are a problem. They are cooped up from 5 pm to the next morning around 9 am every day. They bark with every street noise and every call that comes in after hours. They also need to have baths and should not be lying all over the furniture meant for people.
Stayed 10 nights in Nov 2023

10/10 Excellent

Jalison

Liked: Cleanliness, property conditions & facilities
Had a a great time in PV and this place was lovely.
Stayed 3 nights in Nov 2023

10/10 Excellent

peter kevin

The lady who checked us in is absolutely wonderful
Stayed 1 night in Nov 2023

8/10 Good

Judy

Travelled with partner
Great location!
Stayed 7 nights in Oct 2023

10/10 Excellent

Micke

Liked: Cleanliness, room comfort
Excelente
Doña Victoria se encargo de que en cada momentum nos sintiesemos bien, como en casa. Un gran calor humano!!!
Stayed 3 nights in Oct 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness
If you need a place in the romantic zone to set up a home base for exploring, look no further! The AC worked great and so did the WiFi - we were able to stream American football all day and never had an issue! The gate to the hotel stays locked at all times for security, you enter using either a key or a code. I loved that there were rescue dogs on site, one of them is very sweet and the other takes his job as head security officer very seriously, which I greatly appreciated. :) The lady who manages the front desk is very kind and professional. The downside is that the pool is pretty much unusable - there is an old rusty pump that seems to stay mostly off but occasionally circulates the water in a half hearted fashion. This was a deal breaker for my vacation needs, but if you don't care about having a nice pool to relax by and take a dip in then disregard this part. There's a new Cuban restaurant a block or so up Amapas called Que Bola - definitely give them a try! Excellent food and service, reasonable prices, and open air dining with great views.
Stayed 5 nights in Oct 2023

8/10 Good

Charles

Travelled with family
I liked that the hotel was one block to the beach.
Stayed 4 nights in Oct 2023

10/10 Excellent

Esteban

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, great location walkable to restaurants, beach and the bay
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time staying at Villa Mercedes. They have the best location you can possibly ask for. Our Suite room was spacious, bright, clean, comfortable and full of charm. The staff was very friendly and helpful. This is a unique place. The breakfast was simple but a healthy way to start the day.
Stayed 2 nights in Oct 2023

10/10 Excellent

david

Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2023