Thank you for staying with us and for taking the time to share a review. We are glad you enjoyed your visit and happy to know staff were responsive to needs.

Thank you so much for choosing to stay with us and for taking the time to give us a review. We are glad you enjoyed your visit. I will be sure the staff know their efforts were appreciated.

Thank you! Thank you for staying with us and thank you for taking time to share a review. We are happy you enjoyed your visit.

Thank you for staying with us and for taking a moment to give us a rating. We are glad you had an enjoyable visit.

We are delighted that you enjoyed your visit. Thank you for staying with us and for taking the time to give us a review.

Wonderful! Thank you for staying with us and taking a moment to share. We are always delighted when our guests are happy. Thank you again.

Wonderful! Thank you so much for staying with us and for taking the time to leave us a review and rating. We are delighted you enjoyed your visit. Staff try their best to deliver an enjoyable stay to our guests. I will let them know their efforts were appreciated.

Thank you for staying with us and for taking the time to give feedback. Guest enjoyment and feedback are highly valued. I love the detail as it gives me specific reasons and issues to be able to address them. Our mattresses are not that old and I also have other mattress toppers to offer. So many people have praises or complaints that it is hard to have a mattress for everyone. But I am so sorry that if you raised your concern my staff did not take steps to make you more comfortable. I assume we had other rooms and beds or a mattress topper to offer you. I will look into it and I thank you again for your sharing. Wishing you smooth travels.

Thank you very much for staying with us and for taking the time to give us a rating. Your enjoyment and feedback are valued.

I am so sorry. What you described it now what is usually experienced here. That sounds awful. I appreciate that you gave us a try and shared your experience so that I can look into it. The only thing that sounds familiar and correct is the location up on a hill. My staff are usually very pampering and attentive so I feel terrible that was not your experience. This is indeed an old building furnished with antiques and things to break from time to time but my linens are imported and luxury linens so again I will see if I can find out more from my staff. I am so sorry you felt ripped off!

Thank you so much for staying with us and for taking the time to leave a review. We are delighted you enjoyed your visit.

We are delighted that you enjoyed your visit here. Thank you for choosing to stay with us and thank you for taking the time to give us a review. I will be sure the staff know their efforts were appreciated. Thank you again.

We are very happy that you enjoyed your visit. Thank you for staying with us and for taking a moment to give us a rating. Wishing you smooth travels.

Oh we are so glad you enjoyed your stay with us. Guest enjoyment is always our goal. Thank you for choosing to stay here and thank you for taking the time to leave a review. Wishing you smooth travels.

We are so glad you enjoyed your stay with us. Thank you for choosing to stay here and thank you for taking the time to leave a detailed review. I will be sure the staff know their efforts were appreciated.

I am so glad you enjoyed your visit. Thank you for choosing to stay with us and for taking time to leave a review. I will be sure the staff know their efforts were appreciated.

Thank you for staying with us. I'm sorry I saw this so late but we thank you for your feedback. We are very happy you enjoyed your visit.

Thank you for staying with us and thank you for taking the time to leave a review. I am sorry that you felt you did not receive value for your money spent and that the bed was too hard for you. That is a popular room and we have not had complaints about the bed before so I regret that you had that experience. The venue is pricey due to the high overhead caring for all the antiques, the high end linens we provide and more; the beautiful takes more than dusting to be so, but I understand the price tag is high. I do appreciate your feedback and that you gave us a try. I wish you smooth and safe travels in the future.

Thank you for staying with us and thank you for taking a moment to leave us a review. We are glad you enjoyed your visit.

Thank you so much for staying with us. We are happy you enjoyed your visit as that is what we strive for. Thank you again.

Thank you for staying with us and thank you for taking the time to give us a rating. We are happy you enjoyed your stay as that is what we strive for. Thank you again.

Thank you so much for staying with us. We are very happy that you enjoyed your visit; this is what we strive and hope for. I will make sure the staff know their efforts were appreciated. Thank you again.

Thank you for visiting and for taking a moment to give a review. We are glad you enjoyed your visit.

We are delighted that you so enjoyed your visit here and to Puerto Vallarta. Thank you very much for choosing to stay with us and for spending the time to give such a wonderful review.

Thank you for staying with us and for taking the time to give us a review. We're glad you enjoyed your visit. I will be sure the staff know their efforts were appreciated. I'm sorry we did not wow you with our restaurant. I wish I knew what was "not great" about it as the restaurant is usually one of our best assets here. I do appreciate the feedback and when I have specifics I do use that for ongoing improvement. Thank you again.

Thank you Ian. We are very happy that you enjoyed your visit. I will be suer the staff know their efforts were appreciated as well. We work to deliver a wonderful experience to all who stay with us. Thank you for choosing us and thank you for taking the time to give us a review. Wishing you smooth travels always.

Thank you so much for staying with us. We are delighted you enjoyed your visit. Thank for taking a moment to share.

I just want to thank you for staying with us and for taking a moment to give us a rating. We are happy you enjoyed your stay.

Thank you so much for staying with us and for taking the time to give us a review. We are delighted you enjoyed your stay. I will be sure to let th staff know their efforts were appreciated. Safe travels and thank you again.

Thank you so much for staying with us. We are always delighted when guests enjoy their visit. Thank you for taking the time to leave us a review. Safe travels!

Thank you so much for staying with us and for taking the time to give us a review. I'm so sorry Chloe's begging for food detracted from your experience. I've been so trained by my mother, who created the Hacienda San Angel, that dogs could never do wrong that I've adapted to it. Mom never had less than 8 yapping dogs following her around here when she was with us. I do appreciate knowing how you were impacted and I will address possible solutions with Chloe's mom. Thank you again for your patronage and your feedback.

So good to hear. We really do hope to provide an enjoyable experience for our guests. Thank you for staying with us and for taking the time to give us a review.

Thank you so much for staying with us and for taking time to leave such a lovely review. We are happy you enjoyed your visit and I be sure the staff know their efforts were appreciated. There should be good water pressure so it would be good to know which room you were in; I would like to send maintenance. I'm curious if it was mentioned to us when you were here. I take all feedback seriously and use it to try to deliver a wonderful experience to everyone. Thank you again.

Thank you so much for staying with us and for taking the time to give us a review. We are so happy you enjoyed your stay with us as that is what we truly strive for. Wishing you a wonderful holiday.

Thank you so much for staying with us and for taking the time to give us such a lovely review. I will be sure to share your appreciation with staff for their efforts as they strive to deliver a wonderful experience to all. Thank you again and we wish you a wonderful holiday.

Thank you so much for staying with us and thank you for taking the time to give us such a lovely review. I am so happy you enjoyed your visit! Thank you again.

Thank you for staying with us and for taking the time to share your experience. I'm sorry that the A/C was being difficult when you were here! I appreciate how gracious you are in describing what had to be inconvenient for you. I'm glad at least you experienced excellent service. Yes the hotel is furnished in antiques throughout as the Hacienda is the result of one of my mother's two loves, shopping for antiques; the other love was dogs which is why we are also a dog friendly venue. Thank you again and I wish you safe travels.

Yes, there are 3 pools. I am so happy you enjoyed your stay. Thank you for choosing to visit us and for taking the time to give such a nice review. My mother took years creating and furnishing the Hacienda San Angel. Thank you for your appreciation of the venue and the staff. Wishing you safe travels.

Thank you for visiting and for taking time to share your experience. I'm very happy you enjoyed your stay. Thank you again.

Thank you so much for staying with us and for taking time to give us such a lovely review. We are delighted you enjoyed your visit and our service as that is what we strive for. Thank you again.

Thank you so much for staying with us and for taking the time to give us a rating. We are pleased you enjoyed your stay.

Thank you so much for staying with us and for taking the time to give a lovely review. We are more than pleased that you enjoyed your visit as that is what we all strive for here at the Hacienda. Your feedback is valued; thank you again.