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Reviews of Itaca Jerez by Soho Boutique

4 out of 5
Itaca Jerez by Soho Boutique
Diego Fernandez De Herrera, no. 1, Jerez de la Frontera, Cadiz

Reviews

8.2

Very good

Rating 10 - Excellent. 124 out of 377 reviews" "
Rating 8 - Good. 175 out of 377 reviews" "
Rating 6 - Okay. 58 out of 377 reviews" "
Rating 4 - Poor. 15 out of 377 reviews" "
Rating 2 - Terrible. 5 out of 377 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Juan

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area not very nice
Stayed 3 nights in Apr 2024
Response from Customer support on Apr 25, 2024
Dear Robert, Thanks for sharing your comment. We are glad to know that, despite the detail that you indicate, you were able to enjoy a stay as you deserve. We hope that you trust us again on your next stay to offer you the best service, but if you decide not to come back, Soho Boutique Hotels offers you 43 Tourist Establishments in Spain (2 in Jerez de la Frontera) and now 1 more in Morocco, where we can offer you other services and facilities where you can meet all your needs. We would be delighted if you would trust our chain again for future stays. Our best regards.

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likes that it was very close to the Villamarta and across the street from a tablao that has shows late at night. It was convenient to walk back when shows ended at 1am .
Stayed 16 nights in Feb 2024
Response from Customer support on Mar 11, 2024
Dear Melonie, Thank you very much for your review. We are glad to know that your stay at our hotel offered you the perfect location and the facilities you needed. We are waiting for you to enjoy our services again. Our best regards.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer support on Jan 16, 2024
Dear Christopher, Thank you very much for choosing us and for your fantastic review. We would be delighted if you could come back to our hotel to enjoy our location, facilities and services with us once again. Our best regards.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer support on Jan 2, 2024
Dear Daniel, Thank you very much for choosing us and for your fantastic rating. We would be very happy if you would come back to our hotel once again. Our best regards.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar y confiable
Stayed 7 nights in Jul 2023
Response from Customer Support on Aug 7, 2023
Estimado Mario: Muchas gracias por su valoración sobre nuestro hotel. Nos alegra saber que tuvo una buena experiencia con nosotros. Será un placer volver a recibirle y cumplir una vez más con sus expectativas. Un cordial saludo.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Harald

Stayed 1 night in Apr 2023

10/10 Excellent

Susan, Douglaston

Travelled with family
Liked: Cleanliness, staff & service
Very clean, friendly employees & perfect location for sites, food & shopping.
Stayed 2 nights in Apr 2023

8/10 Good

Susana

Liked: Staff & service, property conditions & facilities
I had stayed there before. There was a restaurant and not there wasn't. It did not seem "happy" like before ...Covid..

6/10 Okay

far

Travelled with family
Disliked: Property conditions & facilities
Mini fridge didn’t work
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like very much the situation near the centre. Room very comfortable, staff friendly and helpful. Pleased there is no extra charge for the safe. Lovely three area shower. Would have liked an English speaking channel on the television, such as BBC World Service.
Stayed 9 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerez Trip
Staff friendly and accomodating. Room was medium sized beds were comfortable Breakfast great variety really enjoyed The only thing is that we would have liked a kettle in the room
Stayed 4 nights in May 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff.
The front desk check-in was very nice and they told us several fun things to do in Jerez. The breakfast was also watched closely and food replenished and kept very clean and sanitary.
Stayed 1 night in Mar 2022

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Great location, easy walk from the train station and central to attractions. Room was fine as well as wifi.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast each morning and found it met all our needs. The bed could have been a little less firm but was supportive. The location was ideal and the staff was quite friendly & helpful.
Stayed 4 nights in Oct 2021

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the heart of town
This is a lovely hotel situated in the heart of Jerez de la Frontera. The staff were very friendly and made a real fuss of our two pets. The food was lovely and the hotel is bursting with character. Although the parking was a bit of a pain we managed to sort it out. My only complaint is that we could not leave the dogs alone in the room which meant that my husband and I had to have our meals separately which was very disappointing!
Stayed 3 nights in Sep 2021

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensible stay
We had a sensible stay at the Itaca, centric a few blocks to public parking, main plaza and an easy walk to the Alcazar, Catedral and Tío Pepe Bodega. Numerous restaurants to chose in the vicinity and plaza.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

We couldn't stay at the hotel as our flights were cancelled i & out of Jerez airport. We did request a refund earlier but were refused.
Stayed 1 night in Sep 2020

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Stunning hotel full of character, perfect location with centre of town a few minutes walk away and a secure underground parking lot at 5 minutes walk. Can't wait to return!
Stayed 1 night in Aug 2020
Response from Maria Montiel on Sep 4, 2020
Thank you for your positive comment about your stay at our Hotel. We hope you come back soon and have a pleasant stay again. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location . Underground parking near . Near many cultural site , and good restaurants.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and good price - we have stayed here several times in the last few years and although it is still in reasonably good condition, it would benefit from a refresh?
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Room very clean however no hot water first morning, no replacement coffee until the forth day for coffee machine and lightbulb on bedside never changed despite reporting these problems twice. Also we were in room 203 on corner of building and it was very noisy from 6am with buses idling and service lorries stopping by the square opposite. I'm sure it would have been quiet in other rooms further away.
Stayed 7 nights in Oct 2019

8/10 Good

Henri

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Equipo Itaca Jerez on Oct 4, 2019
Querido cliente, Gracias por su aportación, nos alegra saber que disfrutó de su estancia con nosotros. Esperamos volver a darle la bienvenida de nuevo. Un saludo

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room and bathroom. Shame the terrace bar was shut and not even any chairs left up there to just enjoy the view.
Stayed 4 nights in Sep 2019
Response from Itaca Jerez Team on Oct 2, 2019
Dear guest, Thank you for taking the time to share your experience at our venue. For future references, please ask at reception and we Will open the terrace for you to enjoy the views from there. Reception desk is open 24/7 and always ready to help. We are looking forward to welcoming you soon again, Kind Regards,

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Equipo Itaca Jerez on Oct 4, 2019
¡Gracias por su puntuación! Su opinión es muy importante para nosotros.

6/10 Okay

Chaim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We are with motorcycle traveling from one place to the other staying for a night or two. This hotel was terrible! In a perfect place in jerez
Stayed 1 night in Jul 2019
Response from Itaca Jerez Team on Oct 2, 2019
Dear guest, We are glad to hear you enjoyed your stay with us! We look forward to welcoming you soon again, Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the Old City and all the interesting areas of Jerez, Cathedral, Azcabal, Sherry tasting and producers all within a few minutes walk.
Stayed 2 nights in Jul 2019
Response from Itaca Jerez Team on Oct 2, 2019
Dear guest, we are glad to hear you enjoy your stay with us! We are looking forward to welcoming again soon. Kind Regards,

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the location. The hotel was in the part of town that was old and surrounded by bankrupt stores.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness
The hotel was in a good location. Parking was nearby. The Breakfast was very disappointing. Overall the hotel was ok for the one night that we spent there while touring.
Stayed 1 night in May 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Nice hotel, friendly staff
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March trip
Great central location, friendly staff
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room on first floor was dark, no real view, window faced a yard...
Stayed 1 night in Mar 2019

10/10 Excellent

Luis, Baton Rouge, LA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff recommended at least 4 points of interest and restaurants that ended up being beyond our expectations. They are so friendly. The rooms are very clean. I also love that the mirrors do not fog up after shower. I will definitely be back. Stayed in room 118. Showerhead could be better and I wish the half glass on the shower would swing but these are not that big of a deal.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Berkley, Nevada USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, lovely room in old convent, helpful staff, incredible breakfast Great value too!
Stayed 2 nights in Jan 2019

8/10 Good

Florencio

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great use of historic venue, large airy rooms for Spain, but a little bit North American for my tastes. Loved the small balcony. Typical of a hotel of this category you had to pay for anything extra. With so many "Spanish"properties I would not stay again. Needs better signage, and the web image shows it as it was not as is, causing me to walk around in circles.
Stayed 2 nights in Nov 2018

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location and friendly staff
Close enough to the train station so you can walk to the hotel (or inexpensive taxi if heavy luggage) and also close to plenty of restaurants towards the town centre. The hotel DOES NOT have a parking on site but there is a very convenient parking 5 minutes away. The breakfast is "good" and has enough variety to meet most people's needs. I would suggest the hotel to make clearer they do have gluten free bread on demand. I did not like too much the pillows but I am sure if I had told the front desk they would have sorted it out. It wasn't a deal breaker so I did not mentioned it. :) The hotel is located where a convent used to be so thee are quite nice features left in different areas of the hotel. Due to daily changes in temperature I had to use both air conditioning and heater during my stay and both worked perfectly. I had a very nice stay.
Stayed 6 nights in Nov 2018

8/10 Good

Birgitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

C, Vancouver,BC

Liked: Staff & service, property conditions & facilities, room comfort
In the center of Jerez close to everything- nice spacious room, clean and comfortable. Helpful staff.Unique property was once a convent.
Stayed 2 nights in Sep 2018