Situated between a green mountain 731 meters (2,400 feet) high and the blue sea, this Puerto Plata resort offers several pastel buildings (no elevators), palapas shading public areas, immaculate green lawns, and tropical gardens. Facilities include a supervised, air-conditioned children's club (for ages 4–12) with adjacent playground and pool, and a fitness center with free weights, walking machines, stationary bikes, step climbers, and multi-purpose fitness machines.
Wireless Internet access is available throughout the hotel (surcharge). Free WiFi is available in the lobby for 1 hour per device. The hotel offers free parking for guests during their stay, dry cleaning/laundry service, and luggage storage. A theater can accommodate up to 500 guests for meetings or special occasions. Be Relax Spa, the health-and-beauty spa, offers a sauna and a menu of massage, facial, and body treatments (surcharges for all spa and beauty products, treatments, and services). A casino and a nightclub are also available onsite. Guests can browse for cigars, jewelry, and gifts at on-site shops.