Pueblo Nuevo Vacation Packages

Great accommodations. Nicely furnished. Very cool spot.

Staff was Not attentive-especially at Kelly’s bar. Everything was closed by 10pm-

The staff was absolutely amazing. Food at the buffet was ok, the ala carts were better but the reservation process was frustrating. Pool bar wasn’t open as advertised. Lounge chairs were far and few between, also very uncomfortable. No sound proofing, hallways were very echoey and loud. We were on our honeymoon (which they were aware of) and we were put on a floor with loud young families and young party people. Nightly entertainment was very disappointing. Birds everywhere in the buffet and pools. We will not stay there again or recommend it to anyone

The facilities are very good and clean. What has changed since my last visit is the variety and quality of the food; this may be due to the economy or the lack of tourism. The system is "all-inclusive," including services and taxes. The staff has a way of ambushing guests to collect more money for services already paid for. If the credits are not used, they remain unrefunded because the employees cover for each other, and the credit is never returned.

Beautiful.room.and hotel. Communication at the hotel.prior to check in was not great phone numbers non existant and no replys to email. Beautiful beds and bedding .