Title: Hotel Elena - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Elena Hotel with free valet parking, 4-minute walk to Zócalo de Puebla ![Interior](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/0b4b35b3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Food and drink](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/aa1797cc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/645dfee0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/5b514cdb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/bb6ce190.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Elena in Puebla Historic Center offers complimentary grocery shopping and dry cleaning. Enjoy views from the rooftop terrace or dine at the on-site restaurant and snack bar. The 24-hour multilingual staff helps guests make the most of the hotel's prime location. 8.2 Very good ## Popular amenities - Breakfast available - 24/7 front desk - Parking included - Housekeeping - Laundry - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=22244381&PinnedHotelID=22244381&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Room](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/5b514cdb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 4 reviews ### Highlights Flat-screen TV Portable fan Premium bedding Private bathroom Free bottled water Cable channels Desk In-room safe - Sleeps 2 - 1 Large Twin Bed ![Quadruple Room, 2 Queen Beds, Private Bathroom](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/d661a89e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, 2 Queen Beds, Private Bathroom 10.0 Exceptional 1 review ### Highlights Flat-screen TV Portable fan Premium bedding Private bathroom Free bottled water Cable channels Desk In-room safe - Sleeps 4 - 2 Queen Beds ![Superior Room](https://images.trvl-media.com/lodging/23000000/22250000/22244400/22244381/6af6da59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 10.0 Exceptional 1 review ### Highlights Flat-screen TV Portable fan Premium bedding Private bathroom Free bottled water Cable channels Desk In-room safe - 236 sq ft - City view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 7:30 AM to 8:30 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/14000000/13210000/13205900/13205808/26addc90_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Puebla Angelópolis Angelópolis - Pool - Spa - Pet-friendly - Kids pool 9.6 Exceptional 1,002 reviews CA $203 CA $242 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Puebla-Hotels-Grand-Fiesta-Americana-Puebla-Angelopolis.h13205808.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=20ca3eea-d06d-4153-bf38-82cc401d4354&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17180000/17171500/17171428/bbfc5caa_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Banyan Tree Puebla Puebla Historic Center - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-HOTEL-ELENA.h22244381.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-HOTEL-ELENA.h22244381.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04634%2C-98.19540&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Q0zrmbL3tqTecq3IYThwC5qTwHQ=) Calle 2 Norte 608 Centro, Puebla, PUE, 72000 #### What's nearby - Puebla Convention Center - 7 min walk - 0.6 km - Zócalo de Puebla - 7 min walk - 0.6 km - Puebla Cathedral - 8 min walk - 0.8 km - Centro Expositor - 10 min drive - 3.0 km - Angelopolis Commercial Center - 16 min drive - 5.3 km #### Getting around - Puebla–Cholula Tourist Train Terminal - 20 min walk - Puebla Intl. Airport (PBC) - 41 min drive #### Restaurants - ‪El Viejo Rosario - ‬2 min walk - ‪Flautlán - ‬2 min walk - ‪El Anafre Rojo - ‬3 min walk - ‪Cafe aroma - ‬1 min walk - ‪Taquería Mocambo - ‬2 min walk ## About this property ### Hotel Elena Hotel near Zócalo de Puebla Located close to Puebla Cathedral, Hotel Elena provides a free grocery shopping service, a rooftop terrace, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a restaurant and a snack bar/deli. Other perks at this hotel include: - Free self parking and valet parking - Cooked-to-order breakfast (surcharge), express check-out, and luggage storage - A 24-hour front desk, tour/ticket assistance, and smoke-free premises Room features All guestrooms at Hotel Elena include thoughtful touches such as premium bedding, in addition to amenities like free WiFi and safes. Other amenities include: - Flat-screen TVs with cable channels - Portable fans, daily housekeeping, and desks ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/37000000/36120000/36113300/36113251/317998bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Diana Puebla Historic Center - Spa - Parking included - Free WiFi - Restaurant 9.0 Wonderful 648 reviews CA $52 CA $62 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=36113251&PinnedHotelID=36113251&HadPinnedHotel=true®ionId=-1&adults=2) ![Exclusive Studio Suite, 2 Bedrooms | Private kitchen](https://images.trvl-media.com/lodging/72000000/72000000/71991200/71991140/fbc3b7fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Escala Puebla Centro Puebla Historic Center - Pet-friendly - Free WiFi - Housekeeping - 24/7 front desk 8.8 Excellent 341 reviews CA $30 CA $36 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=71991140&PinnedHotelID=71991140&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast](https://images.trvl-media.com/lodging/23000000/22120000/22116500/22116408/8184ec37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Gala Puebla Historic Center - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Free self parking on site - Free valet parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Family friendly - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Shared refrigerator ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Outdoor furniture - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Desk - Phone - Portable fan - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 11:30 PM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted ### We should mention This property does not have elevators No pets and no service animals are allowed at this property Parking height restrictions apply ### Property is also known as HOTEL ELENA Puebla ELENA Puebla HOTEL ELENA Hotel HOTEL ELENA Puebla HOTEL ELENA Hotel Puebla ## Frequently asked questions ### Is Hotel Elena pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Elena? > Self parking and valet parking are free at this property. ### What time is check-in at Hotel Elena? > Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Hotel Elena? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Hotel Elena located? > Located in Puebla Historic Center, this hotel is within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. Candy Street and Street of Candies are just steps away. Puebla–Cholula Tourist Train Terminal is 20 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Elena Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 69 8 - Good 48 6 - Okay 21 4 - Poor 4 2 - Terrible 13 ### 8.4/10 Cleanliness ### 8.4/10 Staff & service ### 7.6/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 8/10 Good #### Heriberto Mar 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Heriberto Stayed 2 nights in Mar 2025 ### 2/10 Terrible #### Fernando Apr 3, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description. ##### Fernando ### 10/10 Excellent #### Jorge Luis Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ubicación, personal amable y la limpieza muy bien👌 ##### Jorge Luis Stayed 3 nights in Oct 2025 ### 2/10 Terrible #### Edel Sep 1, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Las cañerías del baño apestan, es tanto el olor que el cuarto entero se siente denso. Cuando llegas tienen la ventana abierta para que no te des cuenta pero es imposible dejarla así. Es un lugar terrible, y eso que pedí “una suite”. ##### Edel Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Pablo Jun 29, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities No respetaron m ##### Pablo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Reyna Jun 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities Es muy céntrico, a los lados que vayas hay comida, entretenimiento, etc ##### Reyna Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Norma Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Estuve una noche pero desde la llegada fueron muy amables. Por la noche la zona es muy tranquila y la ubicación es magnífica, a unas cuadras del zócalo. ##### Norma Stayed 1 night in Jun 2025 ### 8/10 Good #### ISMAEL SAID May 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Buen lugar ##### ISMAEL SAID Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jorge May 6, 2025 Liked: Cleanliness, staff & service Cuentan con Ballet parking ##### Jorge Stayed 1 night in May 2025 ### 6/10 Okay #### Quetzalli Mar 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel cumple con las expectativas relacion precio y calidad... Amable la recepciónista por llamada para acordar mi llegada.. Pero al ingresar, al hacer el check in, iba super cargada con maletas y bolsos, habían dos chicas en recepción y me hicieron llenar la hoja de ingreso sin permitirme dejar en el lobby mis cosas, y si, está bien, la hoja de ingreso es importante, pero creo también la empatía y la amabilidad al llegar el huésped es importante.... Nos ofrecieron un desayuno continental, muy rico y amables los del bar... ##### Quetzalli Stayed 1 night in Mar 2025 ### 6/10 Okay #### Heriberto Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities No respetaron la habitación solicitada, seleccione vista a la ciudad y por segunda ocasión no lo brindaron El lugar es bueno ##### Heriberto Stayed 1 night in Mar 2025 ### 8/10 Good #### ALEJANDRA Mar 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel dentro de lo general no esta mal, talvez la chica que me atendió al inicio no tenia buen carácter, pero nada que afecta y no estaría de mas que explique como abrir la puerta ya que son dos chapas y se confunde uno. La zona esta sucia, se ve mal no se si sea por la hora que llegue aprox las 11 pm pero eso no da buen aspecto al lugar. ##### ALEJANDRA Stayed 1 night in Mar 2025 ### 8/10 Good #### Ilse Mar 8, 2025 Liked: Cleanliness, staff & service Lo único que no me gustó es que entra mucha Luz del pasillo toda la noche ##### Ilse Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Heriberto Mar 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Heriberto Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Raul Mar 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service ##### Raul Stayed 1 night in Mar 2025 ### 10/10 Excellent #### julio Ignacio Feb 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy bien el trato de la administración muy bueno siempre muy amables la habitación muy padre ##### julio Ignacio Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Sanjuana Jan 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Buen hotel El lugar es muy bonito y céntrico solo el ruido de los autos es un poco incomodo ##### Sanjuana Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Josue Martin Jan 1, 2025 Liked: Staff & service, amenities Disliked: Cleanliness, property conditions & facilities Se supone que eran dos camas queen y solo eran camas matrimoniales, los cuartos están demasiado pequeños y los precios que dicen ahí no son los que corresponden ##### Josue Martin Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Karla Adriana Dec 17, 2024 Liked: Cleanliness, amenities Muy atentos y excelente servicio, chico pero muy cómodo ##### Karla Adriana Stayed 1 night in Dec 2024 ### 6/10 Okay #### Karina Dec 6, 2024 Liked: Cleanliness, staff & service No me salió agua caliente, el personal es extremadamente amable eso me gustó mucho ##### Karina Stayed 1 night in Dec 2024 ### 4/10 Poor #### Verified traveller Dec 5, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not guide for the photos Im not woman who complains frequently, in fact, this is my first bad comment about a hotel, but feel it like necessary for helping. The hotel is really with not regularly maintenance at all. After my experience in this hotel I looked for past reviews and noticed that 4 years ago have the same complaint. It looks like there is not a professional administration for it. There is not self parking service. You must leave your car keys at the parking lot, which is four blocks away of the hotel. I didnt feel nice attention at all. The bathroom didnt have hot water. I showered with cold water. And with a drainage smell filling all the room. Was really disgusting. This was one of my worst experiences with a hotel in my life. ##### Verified traveller Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Danna Nov 12, 2024 Liked: Staff & service, amenities, property conditions & facilities En las mañanas hay mucho ruido de las regaderas de los otros huéspedes y no puedes dormir muy bien debido a eso, de ahí en fuera todo bien ##### Danna Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Enrique Sep 25, 2024 Liked: Cleanliness, staff & service, amenities Excelente lugar económico y muy bonito se descansa de maravilla me tocó 3 piso y es muy agotador sus escaleras agua caliente 100% recomendable volvería a regresar a sus instalaciones ##### Enrique Stayed 1 night in Sep 2024 ### 6/10 Okay #### Gaby Sep 24, 2024 Liked: Staff & service, amenities Disliked: Cleanliness El hotel es sencillo. El trato es amable y las instalaciones no son sorprendentes, pero tampoco están mal. Lo que no conviene es que las cajas de seguridad de las habitaciones no funciona y hay que dejar los objetos de valor en recpeción. Las señoritas de recepción son muy amables, pero siempre están buscando espacio para las maletas porque hay días que se amontonan. Tampoco cambiaron ni toallas ni sábanas de la habitación cuando hicieron limpieza. Entonces, está bien, pero hay algunas cosas que podrían mejorar. ##### Gaby Stayed 2 nights in Sep 2024 ### 8/10 Good #### fausto rodrigo Jun 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un hotel muuy bonito, buena limpieza. 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