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Hotel Elena

3.0 star property
Comfortable hotel, walk to Zócalo de Puebla

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Hotel Elena

Interior
Porch
Exterior
Standard Room
Food and drink
Reviews
8.0

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
  • Popular LocationZócalo de Puebla4 min walk
  • Popular LocationPuebla Convention Center9 min walk
  • Popular LocationPuebla Cathedral10 min walk
  • AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)40 min drive
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Room options

View all photos for Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
In-room safe
Desk
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

10/10 Exceptional

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
In-room safe
Desk
  • 236 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

8.9/10 Excellent

Highlights

Flat-screen TV
Portable fan
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
In-room safe
Desk
  • Sleeps 2
  • 1 Large Twin Bed

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About the area

Puebla

Located in Puebla, Hotel Elena is in the city center. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center and Val´Quirico. Check out an event or a game at Cuauhtemoc Stadium, and consider making time for Africam Safari, a top attraction not to be missed.
Visit our Puebla travel guideOpens in a new window

What's nearby

  • Zócalo de Puebla - 4 min walk
  • Puebla Convention Center - 9 min walk
  • Puebla Cathedral - 10 min walk
  • Fort Loreto - 5 min drive
  • Centro Expositor - 7 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 20 min walk
  • Puebla Intl. Airport (PBC) - 41 min drive

Restaurants

  • El Anafre Rojo - 3 min walk
  • Taquería Mocambo - 2 min walk
  • Taqueria los Angeles - 1 min walk
  • El Viejo Rosario - 2 min walk
  • Arugula - 2 min walk

About this property

Hotel Elena

Hotel located in Puebla Historic Center
Zócalo de Puebla and Puebla Convention Center are located near Hotel Elena, which provides a free grocery shopping service, a rooftop terrace, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a restaurant and a snack bar/deli.
Other perks at this hotel include:
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), express check-out, and a 24-hour front desk
  • Coffee/tea in the lobby, a porter/bellhop, and smoke-free premises
Room features
All guestrooms at Hotel Elena include amenities such as free WiFi, safes, and free bottled water.
Other amenities include:
  • Flat-screen TVs with cable channels
  • Portable fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Is Hotel Elena pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Elena?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Hotel Elena on Jun 3, 2024 start from CA $68.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Elena?

Self parking and valet parking are free at this property.

What time is check-in at Hotel Elena?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Elena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Elena located?

Located in Puebla Historic Center, this hotel is within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. Puebla Convention Center and Puebla Cathedral are also within 15 minutes. Puebla–Cholula Tourist Train Terminal is 20 minutes by foot.

Hotel Elena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 116 reviews" "
Rating 8 - Good. 38 out of 116 reviews" "
Rating 6 - Okay. 16 out of 116 reviews" "
Rating 4 - Poor. 3 out of 116 reviews" "
Rating 2 - Terrible. 11 out of 116 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Fernando

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

6/10 Okay

Joyce

Liked: Staff & service, property conditions & facilities
Bonito pero no fue tan cómodo
Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Stayed 4 nights in Nov 2023

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023

10/10 Excellent

Sandra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Colonial decor, nice staff, and very helpful.
Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Stayed 1 night in Jan 2022

10/10 Excellent

Esther

Stayed 1 night in Aug 2021

10/10 Excellent

Aleksandar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place, very close to down town city and many other places to eat and shop!
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
Stayed 4 nights in Feb 2021