Title: Banyan Tree Puebla - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Banyan Tree Puebla This urban sanctuary in historic Puebla invites travelers to relax by the outdoor pool or book rejuvenating treatments at the Sense Spa ![Exterior](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/b0ce8815.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/bf67960b-1042-4ecf-96bf-6185b46e46ce-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Indoor wedding](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/6f6b7be2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/fd133415.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/80a62e70.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Banyan Tree Puebla creates a peaceful retreat in the historic center with its rooftop terrace, garden and outdoor pool. Travelers can enjoy authentic Thai cuisine at one of three restaurants while experiencing the attentive service that previous guests consistently highlight. VIP Access 9.2 Wonderful ## Popular amenities - Bar - Spa - Pool - Parking available - Pet-friendly - Breakfast available VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 25 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 26 - Oct. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![1 bedroom, premium bedding, pillowtop beds, minibar](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/b599dd25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Bliss 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout drapes/curtains Separate bedroom Pillowtop bed - 495 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Harmony Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/e660c2d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Harmony Suite ### Highlights Separate dining area Air conditioning Heating Dining table TV Premium bedding Blackout drapes/curtains Separate bedroom - 2260 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Room Double](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/caf6a51a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Room Double 8.6 Excellent 10 reviews ### Highlights Air conditioning Heating Free cribs/infant beds Dining table TV Premium bedding Blackout drapes/curtains Separate bedroom - 495 sq ft - City view - Sleeps 4 - 2 Double Beds ![Serenity Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/0d9c960b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Serenity Suite ### Highlights Separate dining area Air conditioning Heating Free cribs/infant beds Dining table TV Blackout drapes/curtains Pillowtop bed - 1249 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Bliss Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/c319d3c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bliss Suite ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout drapes/curtains Separate bedroom Pillowtop bed - 1001 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Junior Suite King](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/78397dba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Junior Suite King 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout drapes/curtains Separate bedroom Pillowtop bed - 538 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Junior Suite Double](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/2b1c4cd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Junior Suite Double ### Highlights Air conditioning Heating Free cribs/infant beds Dining table TV Blackout drapes/curtains Pillowtop bed Separate bedroom - 538 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ![Bliss Junior Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/14c65da7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bliss Junior Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Dining table TV Premium bedding Blackout drapes/curtains Separate bedroom Pillowtop bed - 678 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Urban Room King](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/e4e90b68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Room King 9.0 Wonderful 4 reviews ### Highlights Air conditioning Heating Free cribs/infant beds Dining table TV Blackout drapes/curtains Pillowtop bed Separate bedroom - 495 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Outdoor pool, open 7:30 AM to 8:30 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/14000000/13210000/13205900/13205808/26addc90_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Puebla Angelópolis Angelópolis - 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Parking included - Free WiFi - Air conditioning - Business services 9.0 Wonderful 629 reviews CA $67 CA $81 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Puebla-Hotels-One-Puebla-Angelopolis-Periferico.h24392292.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=5fa9d4df-a112-4018-812e-fb4957b4eb6e&top_cur=CAD) Ad ![Porch](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447674/b0c2f4fa.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Comfort Inn Puebla Centro Histórico Puebla Historic Center - Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,001 reviews CA $85 CA $101 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Puebla-Hotels-Loa-Inn-Juarez.h15447674.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=5fa9d4df-a112-4018-812e-fb4957b4eb6e&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04613%2C-98.18909&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=s87Nb1xyur-grc0-shYS3t6PTe4=) 10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000 #### What's nearby - Puebla Convention Center - 7 min walk - 0.6 km - Zona Histórica de los Fuertes - 12 min walk - 1.0 km - Zócalo de Puebla - 14 min walk - 1.2 km - Puebla Cathedral - 15 min walk - 1.3 km - Centro Expositor - 3 min drive - 1.5 km #### Getting around - Puebla–Cholula Tourist Train Terminal - 7 min drive - Puebla Intl. Airport (PBC) - 39 min drive #### Restaurants - ‪Rooftop Banyan Tree - ‬1 min walk - ‪Un Respiro Café - ‬7 min walk - ‪El Ranchito - ‬2 min walk - ‪La Chiquita - ‬1 min walk - ‪Café & Bar Rentoy - ‬6 min walk ## About this property ### Banyan Tree Puebla Luxury family-friendly hotel near Zócalo de Puebla Puebla Cathedral and Centro Expositor are located near Banyan Tree Puebla, which provides a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to a body wrap, a body scrub, or a facial at Banyan Tree Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services. You'll also enjoy perks such as: - An outdoor pool along with sun loungers and pool umbrellas - Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), wedding services, and luggage storage - A banquet hall, concierge services, and meeting rooms - Guest reviews say great things about the helpful staff Room features All 78 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes. More amenities include: - Children's slippers and childcare services - Bathrooms with rainfall showers and designer toiletries - Wardrobes/closets, a personal chef, and coffee/tea makers ## Similar properties ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://images.trvl-media.com/lodging/22000000/21050000/21043000/21042925/2048177b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 680 reviews CA $173 CA $206 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=21042925&PinnedHotelID=21042925&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/78f73717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Presidente Puebla by IHG Puebla - 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Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 254 reviews CA $130 CA $154 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=3097085&PinnedHotelID=3097085&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/89000000/88310000/88304300/88304231/d5c260c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Palacio Julio Hotel Puebla Historic Center - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 208 reviews CA $179 CA $214 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=88304231&PinnedHotelID=88304231&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, breakfast served](https://images.trvl-media.com/lodging/1000000/30000/21500/21438/1dd9332f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Real Puebla Puebla Historic Center - Spa - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,000 reviews CA $128 CA $152 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=21438&PinnedHotelID=21438&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1280000/1277300/1277213/9811b629.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Puebla Centro Histórico Puebla Historic Center - Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 1,448 reviews CA $72 CA $85 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=1277213&PinnedHotelID=1277213&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15740000/15730900/15730884/8676972b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casona de los Sapos Hotel Boutique Puebla Historic Center - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 187 reviews CA $233 CA $278 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=15730884&PinnedHotelID=15730884&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, 1 King Bed, Bathtub, City View](https://images.trvl-media.com/lodging/36000000/35220000/35211000/35210940/fc4e9aa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### L´Hotel Perla Boutique Puebla Historic Center - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 155 reviews CA $192 CA $229 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=35210940&PinnedHotelID=35210940&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2480000/2473100/2473071/007fba08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Casareyna Puebla Historic Center - Pool - Spa - Pet-friendly - Free WiFi 9.6 Exceptional 1,000 reviews CA $112 CA $133 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-17&selected=2473071&PinnedHotelID=2473071&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Valet parking on site (MXN 220 per day) ### Food and drink - Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children - 2 bars/lounges - 3 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Bar Los Lavaderos - Pasquinel Bistrot - Rooftop Bar - Saffron - Trattoria Cello-proximame ### Things to do - 24-hour gym - Full-service spa - Library - Outdoor pool ### Family friendly - Dining table - In-room babysitting (surcharge) - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service - Wedding services ### Business services - 4,951 square feet of conference space - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - In-room massages - Manicures/pedicures - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Wheelchair-accessible path of travel ### More - 4 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Children's slippers - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - TV ### Food and drink - Chef service - Coffee/tea maker - Dining table - Espresso maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 1260 per pet, per day 1 total (up to 22 lbs per pet) Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 1000.0 per night ### Property payment types ## Important information ### Optional extras - Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children - Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4) - Valet parking fee: MXN 220.00 per day - Pet fee: MXN 1260 per pet, per day - Rollaway bed fee: MXN 1000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision ### Property is also known as Rosewood Puebla Hotel Rosewood Puebla Hotel Azul Talavera Azul Talavera Hotel Banyan Tree Puebla Hotel Banyan Tree Puebla Puebla Banyan Tree Puebla Hotel Puebla ## Frequently asked questions ### Does Banyan Tree Puebla have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Banyan Tree Puebla? > As of Oct 25, 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on Nov 17, 2025 start from CA $177.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Puebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Banyan Tree Puebla pet-friendly? > Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1260 per pet, per day. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Banyan Tree Puebla? > Valet parking is available for MXN 220.00 per day. ### What time is check-in at Banyan Tree Puebla? > Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Banyan Tree Puebla? > Check-out is at noon. ### Does Banyan Tree Puebla provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of MXN 1250 per vehicle applies. ### Where is Banyan Tree Puebla located? > This family-friendly Puebla hotel is located in the historical district, within a 15-minute walk of Five Wounds of San Francisco Conventional Church and Zócalo de Puebla. Puebla Cathedral and Centro Expositor are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 26 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Banyan Tree Puebla Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Location ### 9.4 Staff & service ### 9.4 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 485 8 - Good 88 6 - Okay 35 4 - Poor 21 2 - Terrible 16 ### 10/10 Excellent #### Mario Jul 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel ##### Mario Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Sungman Sep 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cozy and calm. Wonderful ##### Sungman Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jose Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food is great and the staff is great. Had a great massage with Dani. Think she fixed my back! My 3rd or 4th time here, I'll be back... ##### Jose Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### David H Jul 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham. ##### David H Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Jon Jun 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stuff and beautiful property ##### Jon Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Florice Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly. ##### Florice Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Mario Alberto Jun 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Mario Alberto Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Ashley May 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Book it! Amazing stay! First time ataying at Banyan Tree. I'm excites to book more withbthem. ##### Ashley Stayed 1 night in May 2025 ### 10/10 Excellent #### Lluvia Jan 8, 2025 Liked: Amenities Great experience staying at this Hotel, service was great and the food delicious ##### Lluvia Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Carlos Feb 15, 2025 Beautiful hotel located in the heart of downtown Puebla ##### Carlos Stayed 1 night in Feb 2025 ### 6/10 Okay #### Cesar Aug 22, 2025 . ##### Cesar Stayed 4 nights in Aug 2025 ### 8/10 Good #### Scott Jun 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Banyan tree hotel itself was awesome but there were some protest going on for couple of hrs while we were having a nape and it was very loud outside the room. ![](https://a.travel-assets.com/ugc/hotel-reviews/77b10816-6626-4ee1-a038-55190b1d5801-1750635750487.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e60143fa-2f33-43d1-bec6-c4794b7bfb0d-1750635749307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/feb5a801-a3b7-4aa3-bc97-fcbdaa5b2915-1750635750617.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/009fccfe-b96d-4ef6-8314-14f18b3c45c2-1750635750594.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scott Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Vivianne May 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Vivianne Stayed 1 night in May 2025 ### 10/10 Excellent #### Shuangxia Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like this hotel, everything is perfect! ##### Shuangxia Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Ana Apr 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property ##### Ana Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Arun Dec 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, amazing views from rooftop dining/pool area, good dining optione ##### Arun Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Michael Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay! ##### Michael Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Monty Jun 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing times Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay. ##### Monty Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Septian May 29, 2024 Great hotel ##### Septian Stayed 2 nights in May 2024 ### 10/10 Excellent #### Angélica Feb 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente todo ##### Angélica Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Eve Aug 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel, staff and service ##### Eve Stayed 1 night in Aug 2024 ### 8/10 Good #### Ruben Nov 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property restoration. Garden view from the restaurant is phenomenal. ##### Ruben Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Harry Mar 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is perfect. ##### Harry Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Sylvester Jul 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great. ##### Sylvester Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### MARISOL Jan 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. 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