[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Aristos Puebla Travelers discover Mexico's rich history and flavors at this Puebla Historic Center hotel, where city views from the rooftop terrace complement local cuisine ![Breakfast, lunch, dinner served; Mexican cuisine ](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/7436042b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![TV](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/c5f00059.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/c02f7ab2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/7e863315.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/e2af0876.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aristos Puebla places visitors in the historic district, steps from Zócalo de Puebla. Enjoy the rooftop pool after exploring nearby shops. Colorines restaurant offers authentic local dishes. High-speed WiFi and multilingual staff ensure a comfortable, connected stay. 6.4 ## Popular amenities - Hot tub - Bar - Parking available - Pool - Pet-friendly - Breakfast available ## Room options ### Check availability for these dates Tonight [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=527800&PinnedHotelID=527800&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/68c16557.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Presidential - Sleeps 2 ![Blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/cf68101c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite - Sleeps 2 ![Blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/237b170b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Suite Junior - Sleeps 2 ![Blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/2ca74016.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard - 215 sq ft - Sleeps 4 ![Blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/d703e135.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard - 269 sq ft - Sleeps 3 ![Blackout drapes, free WiFi](https://images.trvl-media.com/lodging/1000000/530000/527800/527800/8ff9c027.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 269 sq ft - Sleeps 4 ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/4000000/3100000/3097100/3097085/w15980h9000x21y0-b183819f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### voco Royalty Puebla Downtown by IHG Puebla Historic Center - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 249 reviews CA $131 CA $156 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Puebla-Hotels-Hotel-Royalty.h3097085.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=548f147d-014b-427b-8fcb-bf7708595e87&top_cur=CAD) Ad ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/22000000/21050000/21043000/21042925/5e3e9816_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 664 reviews CA $173 CA $206 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Puebla-Hotels-Cartesiano-Urban-Wellness-Center.h21042925.Hotel-Information?chkin=2025-10-13&chkout=2025-10-14&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=548f147d-014b-427b-8fcb-bf7708595e87&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2750000/2745500/2745401/a0064547_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Puebla Angelopolis Angelópolis - Breakfast included - Pet-friendly - Parking included - Free WiFi 8.4 Very good 998 reviews CA $72 CA $85 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Puebla-Hotels-City-Express-Puebla-Angelopolis.h2745401.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=548f147d-014b-427b-8fcb-bf7708595e87&top_cur=CAD) Ad ![3 restaurants, breakfast served](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/21500/21438/a3a57651_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Quinta Real Puebla Puebla Historic Center - Spa - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,001 reviews CA $128 CA $152 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Puebla-Hotels-Quinta-Real-Puebla.h21438.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=548f147d-014b-427b-8fcb-bf7708595e87&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1090000/1083200/1083128/9367e1f0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Puebla Centro Puebla Historic Center - Breakfast included - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 1,003 reviews CA $76 CA $90 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Puebla-Hotels-City-Express-Puebla-Centro.h1083128.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=548f147d-014b-427b-8fcb-bf7708595e87&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Aristos-Puebla.h527800.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Aristos-Puebla.h527800.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04645%2C-98.20298&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=SXRPc5n6eN2vA4lGZMSZ6cPsgDk=) Av. Reforma, 533, Col. Centro, Puebla, PUE, 72000 #### What's nearby - Zócalo de Puebla - 7 min walk - 0.6 km - Puebla Cathedral - 8 min walk - 0.8 km - Santo Domingo Church - 8 min walk - 0.8 km - Los Sapos Bazaar - 12 min walk - 1.0 km - Puebla Convention Center - 17 min walk - 1.5 km #### Getting around - Puebla–Cholula Tourist Train Terminal - 16 min walk - Puebla Intl. Airport (PBC) - 43 min drive #### Restaurants - ‪El Corona - ‬1 min walk - ‪El Gato De Oro - ‬4 min walk - ‪Don Pastor - ‬3 min walk - OCHO30.4 - ‪Fonda La Mexicana - ‬3 min walk ## About this property ### Aristos Puebla Luxury hotel near Zócalo de Puebla Near Puebla Cathedral, Aristos Puebla provides a rooftop terrace, shopping on site, and an arcade/game room. For some rest and relaxation, visit the sauna or the steam room. The on-site Mexican cuisine restaurant, Colorines, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as dry cleaning/laundry services and a bar. You'll also find perks like: - An outdoor pool and a children's pool - Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - Multilingual staff, tour/ticket assistance, and free newspapers - A front-desk safe, wedding services, and luggage storage Room features All 122 rooms boast comforts such as free WiFi and room service. Other conveniences in all rooms include: - Bathrooms with shower/tub combinations and free toiletries - TVs with satellite channels - Wardrobes/closets and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1280000/1277300/1277213/09e78237.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NH Puebla Centro Histórico Puebla Historic Center - Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 1,425 reviews CA $73 CA $87 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=1277213&PinnedHotelID=1277213&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/1000000/990300/990253/6f137269.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Puebla by IHG Puebla - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 1,523 reviews CA $81 CA $96 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=990253&PinnedHotelID=990253&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/12000000/11060000/11051700/11051688/65921a34.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Panamerican Puebla - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 891 reviews CA $60 CA $71 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=11051688&PinnedHotelID=11051688&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1690000/1683700/1683674/e5759a88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Puebla Finsa by IHG Puebla - Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 739 reviews CA $70 CA $83 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=1683674&PinnedHotelID=1683674&HadPinnedHotel=true®ionId=-1&adults=2) ![Porch](https://images.trvl-media.com/lodging/16000000/15450000/15447700/15447674/b0c2f4fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfort Inn Puebla Centro Histórico Puebla Historic Center - Breakfast included - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews CA $77 CA $92 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=15447674&PinnedHotelID=15447674&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, Egyptian cotton sheets, premium bedding, down comforters](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/78f73717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Presidente Puebla by IHG Puebla - Pool - Spa - Pet-friendly - Kids pool 9.0 Wonderful 1,003 reviews CA $117 CA $139 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=46231&PinnedHotelID=46231&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa reception](https://images.trvl-media.com/lodging/17000000/16480000/16474500/16474472/fb537f54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Esencia Hotel Boutique Puebla Historic Center - Spa - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 442 reviews CA $64 CA $76 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=16474472&PinnedHotelID=16474472&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3250000/3243000/3242991/76f14bef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma Puebla Señorial Centro Puebla Historic Center - Spa - Parking included - Free WiFi - Restaurant 8.4 Very good 932 reviews CA $63 CA $75 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=3242991&PinnedHotelID=3242991&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1590000/1580400/1580318/52b2c0c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Pedro Puebla Historic Center - Pool - Free WiFi - Restaurant - Air conditioning 7.2 Good 285 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1580318&PinnedHotelID=1580318&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite, 1 King Bed, Terrace, City View | View from room](https://images.trvl-media.com/lodging/22000000/21480000/21472400/21472355/f2d61859.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points By Sheraton Puebla Puebla - Pool - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 1,137 reviews CA $79 CA $94 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=21472355&PinnedHotelID=21472355&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Secured, covered self parking on site (MXN 50 per day) - Secured, covered valet parking on site (MXN 50 per day; includes in/out privileges) - Secured, covered extended parking on site (MXN 50 per day) - Onsite parking options include a garage ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 150 to 300 for adults and MXN 150 to 150 for children - A bar/lounge - A restaurant ### Restaurants on site - Colorines ### Things to do - Arcade/game room - Children's pool - Health club - Hot tub - Outdoor pool - Outdoor pool (guest access) - Sauna - Shopping - Steam room - TV in common areas ### Family friendly - Arcade/game room - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference space - Meeting rooms ### Outdoors - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 6 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination ### Entertainment - TV with satellite channels ### Food and drink - Limited room service ### More - Connecting rooms available ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 20 ### Check-out Check-out before 1 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 150 for children - Airport shuttle fee: MXN 600 per vehicle (one-way, maximum occupancy 4) - Covered self parking fee: MXN 50.00 per day (in/out privileges) - Covered valet parking fee: MXN 50 per day (in/out privileges) - Covered extended parking fee: MXN 50 per day - Towels available for a fee (or guests may bring their own) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Aristos Hotel Puebla Aristos Puebla Aristos Puebla Hotel Aristos Hotel Aristos Puebla Hotel Aristos Puebla Puebla Aristos Puebla Hotel Puebla ## Frequently asked questions ### Does Aristos Puebla have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Aristos Puebla pet-friendly? > Yes, pets are allowed at this property. ### How much is parking at Aristos Puebla? > Self parking is available for MXN 50.00 per day. Valet parking is available for MXN 50 per day. Extended parking is available for MXN 50 per day. ### What time is check-in at Aristos Puebla? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Aristos Puebla? > Check-out is at 1 PM. ### Does Aristos Puebla provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 600 per vehicle applies. ### Where is Aristos Puebla located? > Located in Puebla Historic Center, this luxury hotel is within a 10-minute walk of Bello Museum and Zócalo de Puebla. Uriarte Talavera and Museum of the Mexican Army and Air Force are also within 10 minutes. Puebla–Cholula Tourist Train Terminal is 16 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Aristos Puebla Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 128 8 - Good 258 6 - Okay 318 4 - Poor 140 2 - Terrible 114 ### 7.0/10 Cleanliness ### 7.0/10 Staff & service ### 7.0/10 Amenities ### 6.0/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 10/10 Excellent #### María del Angel Jun 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo excelente ##### María del Angel Stayed 1 night in May 2025 ### 6/10 Okay #### Humberto Sep 3, 2025 Bathroom condition, ##### Humberto Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Roberto Jun 6, 2025 Liked: Cleanliness La gente que sube las maletas a la habitación y reciben los autos para estacionarlos son super amables y serviciales, en mostrador me toco cuando hice mi check in un joven que fue amable nada espectacular pero amable, sin embargo los días posteriores estaban en recepción dos diferentes chicas que les falta muchisimo servicio al cliente, un par de ocasiones las encontré con otras personas platicando y comiendo en la recepción, el hotel necesita renovaciones se siente y se ve muy viejo, un elevador dejo de funcionar. Hay otras opciones por el mismo precio en mejores condiciones, creo que si en recepcion hubieran estado mas al pendiente y fueran mas amables se podrian pasar por alto algunos detalles. No hay clima en los cuartos y en la noche se encierra el calor en la habitación. el agua de lavamanos huele muy mal. En el Bar no habia nadie estuve esperando que llegaran a atenderme y tuve que salir a preguntar por el barman, pedi un carajillo que parecia agua, el barman amable pero estaba ocupado realizando otras actividades y nos desatendia, le falta capacitacion. Nada que ver con el aristos que conocí hace varios años. ##### Roberto Stayed 4 nights in May 2025 ### 2/10 Terrible #### Jose Jun 5, 2025 ##### Jose Stayed 3 nights in May 2025 ### 10/10 Excellent #### Esveidy May 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Personal atento, amable, rapidez, zona muy céntrica limpió ##### Esveidy Stayed 1 night in May 2025 ### 4/10 Poor #### Salvador Apr 29, 2025 Liked: Staff & service, amenities Disliked: Property conditions & facilities La atención es buena desde que te reciben, pero las condiciones de las instalaciones requieren mucho mantenimiento. El ascensor da miedo, las coladeras perfuman el ambiente en la habitación y no funcionan bien el aire acondicionado ni el escusado. El jabón líquido de la regadera olía como shampoo para mascotas. Lo único rescatable es la ubicación ##### Salvador Stayed 1 night in Apr 2025 ### 6/10 Okay #### Jenner Torrez Vazquez Sep 27, 2024 Liked: Cleanliness, staff & service El ruido, se escuchaban las conversaciones del cuarto de a lado. ##### Jenner Torrez Vazquez Stayed 1 night in Sep 2024 ### 4/10 Poor #### MARTHA Aug 17, 2024 Liked: Staff & service Disliked: Cleanliness Está muy descuidada ##### MARTHA Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Victor Hugo De La Jul 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nada ##### Victor Hugo De La Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Ruben Dec 11, 2023 Liked: Cleanliness, staff & service, amenities ##### Ruben Stayed 1 night in Dec 2023 ### 6/10 Okay #### Miguel Mar 22, 2023 Nos gustó que está cerca del centro de puebla, el restaurante muy buena comida y buena atención, no nos gustó que la alberca, estaba sucia, fría, no es climatizada, está en un edificio hasta el 4o piso sin elevador y la atención en recepción deficiente. ##### Miguel Stayed 2 nights in Mar 2023 ### 2/10 Terrible #### Villerman Mar 20, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities La recepcionista muy mal preparada para atender al huesped, debi presionar y hacer llamadas y enseñar los cargos de mi reserva para que me diera la habitacion La recepcionista estaba necia que no habian habitaciones disponibles y no me daba soluciones, así me tuvo casi una hora Muy mal servicio de limpieza en las habitaciones, esta es una suite y aun asi muy mal ##### Villerman Stayed 2 nights in Mar 2023 ### 4/10 Poor #### LAURA Oct 24, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities DECADENCIA QUE DEMERITA LA VENTAJA DE ESTAR EN EL CENTRO. Baños sucios y malolientes; camas duras y almohadas boludas; cortinas sucias y rotas que no cubren toda la ventana, así no se puede descansar; NO TIENE ALBERCA, lo que tiene es un chapoteadero con agua turbia y fría que ponen en servicio dependiendo de un sinfín de factores al azar y su acceso es verdaderamente complicado. Los valet parking son amables, pero duermen en los autos; el teléfono no tiene línea y el hotel en si huele raro. DECEPCIONANTE. NO REGRESO! ##### LAURA Stayed 5 nights in Oct 2022 ### 10/10 Excellent #### Leonel Nov 14, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is old and isn’t up date. The mattress is hard and old. The air conditioner, too noisy. ##### Leonel Stayed 1 night in Nov 2021 ### 8/10 Good #### Verified traveller Feb 20, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Está muy bien ubicado Pero en las regaderas casi no sale agua caliente ##### Verified traveller Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 2, 2020 Liked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller Jan 31, 2020 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller Jan 27, 2020 Disliked: Property conditions & facilities Que no me pueden facturar la estancia; como que se lavan las manos. Por favor envienme el link y datos para bajarla por mi empresa. Gtacoas por la atenvion que presten. ##### Verified traveller Stayed 3 nights in Jan 2020 ### 8/10 Good #### Verified traveller Jan 8, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller Jan 2, 2020 ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 13, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un excelente establecimiento me trataron muy bien, ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 9, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 9, 2019 ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Ruben, Toluca Dec 9, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ubicación, buen trato a los clientes y la confianza que otorgan ##### Ruben Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller Dec 9, 2019 Disliked: Property conditions & facilities me gustó la ubicación. no me gustó el deterioro del lugar, todo es viejo y la limpieza podría mejorar ##### Verified traveller Stayed 1 night in Dec 2019