Princess Lagoon Tours and Activities

The stay was disappointing. There was a leak in the room during our stay, which already created an uncomfortable situation. On top of that, staff entered the flat using their own keys while we were in the property, without proper notice or coordination. The property itself looks abandoned rather than professionally managed accommodation. During the night, there were loud noises coming from the roof area, despite there being nobody staying above the flat, which made it difficult to rest. Even the supposedly white towels looked dirty, with a greyish and worn appearance. Overall, the experience was below normal standards.

Sadly we didn’t enjoy our stay in this hotel, since we arrived we were expecting some help from the pier to the hotel. We sent a message to the hotel and they never replied. The worst part of our stay is that we had to leave 1 day early because the room was in an awful shape, the water was dirty to even shower, the door knob was broken and also the sofa was stained. When I went to reception to ask them for help the only option was to change room. The problem is the the property has a maintenance problem so it wouldn’t matter. The cleaning staff are amazing but the reception staff are not as good 0% effort. The location is nice also the swimming pool but for the price I hoped to get something better. The breakfast also need improvement, it was kinda cold and also the fruits where having a lot of insects around it . Otherwise the island is really nice.