Preston Hood Athletic Complex

Perfect location great staff and tons around to shop and dine

So this is the bad: 1. AC went out first night 2. Fridge had to be replaced first night 3. Overcharged me for parking 4. Self parking pass didn’t work after overcharging ( pass is like a room key) 5. Pool water is super hot. 6. Self parking area is small 7. Can’t select hours for renting beach equipment 8. Walls are super thin 9. Unexpected fees, like 30 dollars to park daily, and 50 dollars a day resort fees. The good: 1. Beautiful property 2. Good food for breakfast (especially Sherise) 3. Friendly staff 4. Amazing private beach access 5. Lots of family activity to do 6. Starbucks coffee free all the time 7. Sprinkles cafe is good for a small breakfast. Yes the bad out weighed the good, but it was a nice resort. Wish that fees would have been explained for the resort fees. Expedia and Henderson should work together to have this as a prepaid thing. Then to pay for parking every day is crap. And the taxes to stay there are a bit ridiculous also. The primrose has a good buffet breakfast. Just do that, cause the other breakfast items are eh. And if you can get Ms. Sherise as your server, do so cause she is awesome. Overall we did enjoy our stay, but mostly cause of the beach and events we did. Not because of the Henderson.

The room was clean and in a great location, which we really appreciated. However, housekeeping never came by during our stay, so we had to go ask for extra towels ourselves. Unfortunately, even getting additional towels was more difficult than it should have been. Overall, the room and location were nice, but the lack of housekeeping and difficulty getting basic necessities definitely took away from the experience.