2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Marques Plaza Hotel

4 out of 5
Marques Plaza Hotel
Av. Prefeito Tuany Toledo, 801, Fátima II, Pouso Alegre, MG

Reviews

9.0

Wonderful

Rating 10 - Excellent. 152 out of 263 reviews" "
Rating 8 - Good. 83 out of 263 reviews" "
Rating 6 - Okay. 16 out of 263 reviews" "
Rating 4 - Poor. 7 out of 263 reviews" "
Rating 2 - Terrible. 5 out of 263 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs some maintenance but great staff
We have stayed at this hotel now and then for about 20 years. The staff are very nice and the hotel and inside the restaurant. The hotel is starting to need some maintenance. There was water coming out from under the bidet which made puddles of water. We stayed there twice this past week and both bidets had rust colored stains in it and the bathroom doors were in sad shape as well. Internet access was not good in either room we stayed in. Not sure we will stay there again.
Stayed 1 night in Sep 2023

2/10 Terrible

Carlos

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel discontinuado.
El precio versus las 4 estrellas no concuerda. Instalaciones muy viejas y con falta de mantenimiento, deben remodelar ASAP.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joseph

Great breakfast. Welcoming staff and happy cleaning team.
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but poor internet
The hotel was clean and comfortable. As far as “service” is concerned, I would say it was pretty much self service. No one offered assistance with our luggage when we arrived, nor when we left. The buffet breakfast area was great and has quite a variety of foods. The most disappointing part of our stay was the poor quality of internet. We had trouble with connecting and staying connected. When mentioning it out check out the person at the front desk said next time we come to mention it again and perhaps they could put a router right in the hotel room. This tells me the management must know there is an issue, and rather than fix it, they try to bandaid the problem only for those who complain.
Stayed 1 night in Sep 2022

6/10 Okay

Ana Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just okay. There are some pros (very friendly helpful staff, great breakfast service, free parking, air conditioning). Cons are: outdated property and furniture (though elevators were okay). Bathrooms need remodeling (showers could be improved, you can get burnt with hot water if you don’t read directions), bathroom smells like sewer (maybe due to open drain on bathroom floor), pillows were old. Bed was okay. Good sized room. Not a luxury hotel but okay if you need a place to spend the night. I don’t believe there would be a much better option for the price range.
Stayed 3 nights in Jan 2022

6/10 Okay

Jorge

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Wagner, Sao Paulo

Disliked: Cleanliness, staff & service
Regular hotel - untrained staff
We had a minor problem (craddle setting) but the reception was unable to deal with it.
Stayed 1 night in Jan 2019

4/10 Poor

Tébar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Ir was good but the shower was the baddest that I tried.

6/10 Okay

Marcio

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Although very convenient, needs updates urgently
Hotel was located in a nice area in Pouso Alegre. Unfortunately, the room was not good, dated, wall corners was chipped, bathroom was old, toilet seat was old and was leaking, and mattress was not comfortable. Room that I stayed need urgent updates. On the other hand, staff was a big 5 stars, nice and polite people. Although this hotel is rated the best in the area (4 stars), I would not rate this hotel more than 3 stars. However, I have to say that it is in a very convenient spot for me, that's why I probably will stay there again.

10/10 Excellent

FERNANDO ANTONIO DA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fim de semana em Pouso Alegre
Bom hotel. Chekin e chekaut rápidos. Funcionários prestativos, cama boa e café muito bom. Só não tem Wi-Fi que funcione e nem sinal de TV.
Stayed 3 nights in Feb 2024

10/10 Excellent

Warney PN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima escolha
Excelente estadia. Vale a pena!
Stayed 2 nights in Feb 2024

8/10 Good

José Amilton

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo Hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

João Paulo

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Adriano Carlos Aureliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

fernanda

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Edson

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ricardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
O hotel está algo deteriorado, sem outros problemas. De modo geral, a localização é muito boa. Os quartos são espaçosos e a área comum também é muito boa. Desta vez não usamos o restaurante, mas em outras ocasiões, gostamos
Stayed 1 night in Dec 2023

10/10 Excellent

Daniella

Stayed 1 night in Dec 2023

10/10 Excellent

WANESSA HELENN LUIZ

Stayed 1 night in Dec 2023

2/10 Terrible

FABIO

Business traveller
Tem que melhorar muito
O hotel está super velho. Ar condicionado não funcionava e tapete com cheiro de mofo.
Stayed 1 night in Nov 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Guilherme

Stayed 1 night in Nov 2023

10/10 Excellent

Adalton

Stayed 1 night in Nov 2023

8/10 Good

João Nogueira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bom custo/benefício
Sou cliente do Hotel desde a inauguração, sempre satisfeito com o atendimento. Excelente hotel precisando apenas retirar o carpete antigo.
Stayed 1 night in Nov 2023

4/10 Poor

José Roberto

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel já foi bom. Estado de manutenção muito precário. Banheiro com bidê (antiquado e anti-higiênico), torneiras com vazamentos, toalhas rasgadas, moveis antigos e sem manutenção. Hotel necessita, urgentemente, de investimento.
Stayed 2 nights in Nov 2023

10/10 Excellent

Vera L C

Stayed 1 night in Nov 2023

10/10 Excellent

Luiz Augusto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2023

10/10 Excellent

Rosangela A. Bozzeda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Marco Antonio

Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Local incrível, com uma ótima estrutura, desde piscina, sauna, salao de jogos e sala de ginástica. Atendimentes simpáticos. Só acho que a área de lazer fica com poucos funcionários disponíveis e muito apagado. No resto é excelente
Stayed 1 night in Oct 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Stayed 1 night in Oct 2023

10/10 Excellent

Aline

Stayed 1 night in Sep 2023

8/10 Good

Renato

Stayed 1 night in Sep 2023

4/10 Poor

Karina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessima estadia
O hotel está bastante antigo. Ducha péssima, ventilação do banheiro aparentemente parecia estar com curto. Televisão antiga e com pessima sintonia. Limpeza bastante razoavel. Café da manhã ruim. Preço caro por nao oferecer nem mesmo o essencial. Hotel sem serviço para descarregar mal
Stayed 1 night in Sep 2023

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Os quartos estão um pouco deteriorados. De resto não tivemos problemas
Stayed 1 night in Aug 2023

10/10 Excellent

Waltencir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, funcionários muito bons e prestativo.
Stayed 1 night in Aug 2023

8/10 Good

MARCO ANTONIO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Quarto grande.
Hotel com boa localização e quartos espaçosos, porém com aspectos ruim dos corredores e portas.
Stayed 1 night in Aug 2023

10/10 Excellent

Edson R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

José Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ricardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nota 10 voltaremos com certeza
Stayed 1 night in Aug 2023

10/10 Excellent

Rodrigo

Stayed 1 night in Jul 2023

10/10 Excellent

LUIZ

Stayed 2 nights in Jul 2023