Suite, 2 Bedrooms

Reviews of Park Lane Suites and Inn

2.5 out of 5
Park Lane Suites and Inn
809 SW King Avenue, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1068 reviews" "
Rating 8 - Good. 320 out of 1068 reviews" "
Rating 6 - Okay. 108 out of 1068 reviews" "
Rating 4 - Poor. 45 out of 1068 reviews" "
Rating 2 - Terrible. 23 out of 1068 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diana, Federal Way

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel at least once a year to Portland, and have stayed in many different location throughout the city. I’m so happy to have found this little gem! First off, the staff are incredibly friendly and helpful. I wanted something walking distance to downtown, but safe to park overnight, and the location was perfect for that. The rooms were simple, but had nice little personal touches to make it feel welcoming. Would definitely stay here again!
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
We stayed at the “inn” area of the park lane and suites which is a two storey motel style building with lots of level ground parking. The area around the motel was great (checkout Ken’s Artisan bakery, Nell’s Cafe, Blue Star donuts, for example), and the shower had surprisingly strong hot water. Like any other motel, you can hear when people arrive late at night, and the motel is dated but the neighborhood is good.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Travelled with partner
Disliked: Property conditions & facilities
What the room looked like online and location looked like online and what I arrived to were very different.
Stayed 2 nights in Mar 2024
Response from Stu Platt - General Manager on Mar 26, 2024
Hello Sarah. We are sorry that we did not exceed your expectations on your recent visit. We are progressing ahead on a "significant refreshening" of the property; as approved by the owner and his design team. By your next visit, we expect you will experience our results. We look forward to your return visits. Best Regards.

10/10 Excellent

Kaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negative reviews about this place are silly. Yes, it can be loud because the walls are thin but it’s really not that bad. Not at all a sketchy area and the FREE parking is amazing. This place is great for a couple nights and we would stay here again.
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 26, 2024
Hello Kaya. Thank you for your recent review and amazing comments about our property. We agree that Goose Hollow is far from a "sketchy area" of Portland. Surrounded by historical mansions, wonderful shopping and restaurants, and beautiful Washington Park makes our location downtown wonderful. We look forward to your many return visits with us; and our FREE parking. Best Regards.

4/10 Poor

Samuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beds were not cleaned or sheets were not changed
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 26, 2024
Hello Samuel. We were sorry to hear that we fell short of your expectations. Your comments have been reviewed with our Housekeeping Manager for follow-up and future prevention. We were certainly surprised by your "sheets not changed" notation. This is certainly not our practice. We change linens on all of our beds at checkout. We hope to see you again so we can show you our true cleanliness values. Best Regards.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was really nice! The staff was great too! I really enjoyed my stay and would definitely recommend this hotel to others!
Stayed 2 nights in Mar 2024
Response from Stu Platt - General Manager on Mar 24, 2024
Hello Aaron. Thank you for your recent review giving us a "5 out of 5" rating. All of your comments were sensational! We appreciate knowing that you will "definitely recommend" us to others. We look forward to your future visits! Best Regards.

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
This place IS NOT like it's photos. You walk in to the reception- great welcome by staff but then you go to what looks like apartment buildings. It's pretty awful tbh.
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 24, 2024
Hello Sharon. Thank your for your recent review. We are sorry that we did not exceed your expectations. If you will give us another chance, we know we can exceed your expectations with the "significant refreshening" being planned for this year. The owner and design team have already visited the property and "the plan" is underway. May we have another chance to see you, again? Best Regards.

10/10 Excellent

pia, cannon beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to restaurants and movie theaters. The room was cozy and the bed comfortable. The staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 24, 2024
Hello Pia. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that our "location" was perfect for you, that your accommodations were "cozy" and that our staff was "helpful and friendly." We look forward to seeing you again on your next visit to Portland. Best Regards.

8/10 Good

Thomas, Seattle

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Stu Platt - General Manager on Mar 19, 2024
Hello Thomas. Thank you for your recent review giving us a "4 out of 5" rating. We hope on your next visit to Portland that we can earn a "5 out of 5" rating. We look forward to your return. Best Regards.

8/10 Good

Devvie

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was extremely fryamd accommodating, we got in very late the gentleman at the front desk was friendly and gave me a better option than I booked more accommodating for my client and myself. Not the cleanest by far hair all over the bathroom floor and in the bathtub but it was 4am I needed a shower and an hour to sleep before appts. But for the friendly staff and the price we would stay again for a medical visit stay
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 17, 2024
Hello Devvie. Thank you for your recent review. We certainly apologize for the less than acceptable cleanliness you encountered in the bathroom of your accommodations. We have already addressed this with our Housekeeping Manager. You can be assured that this is not the norm for our standards. We are glad that our "friendly staff" and "price"/value outweighed this shortcoming. We look forward to exceeding your expectations on your next visit. Best Regards.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Noisy area.
Stayed 2 nights in Feb 2024
Response from Stu Platt - General Manager on Mar 17, 2024
Hello Robert. Thank you for your recent review. We are sorry that you found your accommodations to be in a "noisy area." This is not a common occurrence and we hope that your other experiences outweigh this one. We hope to have the opportunity to exceed your expectations on your next visit. Best Regards.

6/10 Okay

HaeJung, Pearl City

Travelled with family
The suite part of the building is attached to the lobby and seemed nicer than the separate inn across the street.m, which is where we stayed in their basic 2 queen bed bdrm. . Building looked dirty from outside and room was noisy (minimal insulation).
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 17, 2024
Hello HaeJung. Thank you for your recent review. We apologize for any noise inconvenience you may have experienced. This is not a "usual" situation. We hope that you will give us another "try" and experience our "suite product." It would be my pleasure to assist you. We are in the year-long process now of doing a "significant refreshening" of the property, and look forward to sharing it with you. Best Regards.

6/10 Okay

Kayla

Travelled with family
Liked: Staff & service, property conditions & facilities
nice rooms
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 11, 2024
Hello Kayla. We appreciate your recent review and comment about "nice rooms." However, we are not satisfied that we did not exceed your expectations. We have started the process for a "significant refreshening" of the property. The owner and his designer have already visited the property, and the scheduling for the different projects has started. We hope that on your next visit, we can exceed your expectations. Best Regards.

4/10 Poor

Shamsun, San Diego

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While we liked the general vibe and cleanliness, the property condition is not great. Our bathroom door came off the hinge and the staff could not do anything about it. We were expecting they would either offer another room or compensate for that, they did neither which was very disappointing.
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 17, 2024
Hello Shamsun. We apologize for the inconvenience you experienced with your door and that it was not addressed with you prior to your departure. As you already know, once we found out about your dissatisfaction we contacted you and extended a rate reduction for your visit. You can rest assured that your experience is not the norm. We hope that our previous follow up shows you our commitment to you as a guest. We look forward to your future visits with us. Best Regards.

8/10 Good

Heather

Travelled with partner
Liked: Staff & service
The gentleman at the front desk was very friendly. The room was ok, bed comfy but found hair in the shower and the i had to take the back of the toilet to make it flush. But it was a really good price.
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 10, 2024
Hello Heather. Thank you for your recent review pointing out our "very friendly" Front Desk Agent and our price value. We do apologize for the bathroom shortcomings you experienced. We have already followed up with our Executive Housekeeper regarding your findings. These are certainly not the norm for our operation. We look forward to seeing you again when you visit Portland; so we can provide you with an "exceptional" experience. Best Regards.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
It's an older building, but well-maintained. Loved the desk staff, both checking in and out. And, location, location, location! That was what sold it for me. In the words of the Terminator, "I'll be back." ;-)
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 7, 2024
Hello Penny. Thank you for your recent review giving us a "5 out of 5" rating. We thoroughly enjoyed your comments and will pass them on to our staff. We agree that our "location, location, location" is fabulous. We look forward to seeing you again very soon when you return to Portland. Best Regards.

6/10 Okay

Laurence

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Stu Platt - General Manager on Mar 7, 2024
Hello Laurence. We appreciate hearing from you regarding your most recent visit. We were disappointed that we "met your expectations" but did not "exceed" them. You will be pleasantly surprised should you give us another chance because we are working on a "significant refreshening" of the property. The owner and his design team have already mapped out the plan. We hope that you will give us another chance; and experience our upgrades. Best Regards.

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
Place was alright for the price
Stayed 1 night in Mar 2024
Response from Stu Platt - General Manager on Mar 4, 2024
Hello Andrew. Thank you for taking time to review your visit with us. We are not happy that we only met your minimum expectations, and did not exceed them. We have already started changing out new refrigerators for our Inn property; and should have this completed within the next few weeks. Over the next year we will be doing a "significant refreshening" of the property. We are already underway; as the property owner and his design team visited in February to plan the projects. We hope to have the pleasure of seeing you again when visiting Portland. We are sure you will be delighted with our changes! Please give us another to show you our improvements. Best Regards.

10/10 Excellent

Steven, Ashland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. So close to restaurants and coffee shops and Trader Joe’s. Loved the neighborhood. Staff was kind and room was great. Free parking right outside my door 😎
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Mar 4, 2024
Hello Steven. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that you "loved" our neighborhood and location. Thank you, as well, for your description of our staff as "kind." They will be happy to hear it. Our FREE parking is unusual for a Downtown Portland hotel, and we do know how much our guests appreciate it. Thank you. We look forward to seeing you again very soon! Best Regards.

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stu Platt - General Manager on Feb 27, 2024
Hello Leo. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that we met and/or exceeded your expectations. We look forward to seeing you again when you visit Portland. Best Regards.

8/10 Good

Bethani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel with the best staff. Free parking. That’s correct: FREE PARKING!! Walkable to Providence Park and a variety of restaurants and stores. Towards Burnside, the area is a little more urban but it the hotel itself is in a cute residential neighborhood. We stay here often and love the value.
Stayed 1 night in Feb 2024

2/10 Terrible

Manny

Liked: Staff & service
Disliked: Property conditions & facilities
Inn is not good suite is okay
Stayed 2 nights in Feb 2024
Response from Stu Platt - General Manager on Feb 27, 2024
Hello Manny. Please accept our sincere apologies for not having met nor exceeded your expectations. Without full detail, it looks like you were disappointed at the Inn but "okay" in our Suite Building. In either case "okay" is certainly not what hope to achieve as a rating from our guests. The owner of the hotel and our design team visited the property earlier in the month. We are formulating a property-wide plan for "significant refreshening" of the facility. If you will give us another chance, you will see that we truly want to regain your business. May we have another chance? Best Regards.

10/10 Excellent

Sonny

Stayed 3 nights in Feb 2024
Response from Stu Platt - General Manager on Mar 24, 2024
Hello Sonny. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it and look forward to seeing you again real soon! Best Regards.

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
I wish I could rate this place better but what a disappoinment. Pros- the staff were friendly and courteous. Cons- the rooms seem updated but there are some major shortcomings. Be prepared to hear everything around your room especially if you're on the first floor. It felt like the walls were paper thin. I had the pleasure of hearing hard foot steps, items being dropped, furniture moving and conversations from 12:30am- 2:30 am. I left first thing in the morning, tired and irritated to say the least.
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 19, 2024
Hello Andrew. Please accept our sincere apologies for your disappointing visit due to guest noise. Because we have had minimal complaints of this nature in first floor, end rooms (where you were registered), we are reviewing remedies. However, if you give us another chance, I will be happy to handle the arrangements personally. Guests on the 2nd floor at the Inn or away from the 1st floor, end rooms do not have similar complaints; and the 1st floor, end rooms are not usually a problem either because our guests are usually quite quiet in the evenings. We also want to thank you for your compliments about our staff being "friendly and courteous" and our "updated", trendy environment. Our location, FREE parking, and no resort fees are all pluses as well. May we have another chance to earn your business back? Best Regards.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities
Great 2 rooms: fridge, burners, microwave, kerig type coffee machine and a tea kettle-most appreciated that. Free parking and close to dining & shopping on 23rd Ave.
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 19, 2024
Hello Sandra. Thank you for your recent review. We appreciate that you enjoyed all of the amenities of our suites; as well as our location and FREE parking (not available at most Downtown Portland hotels). We look forward to seeing you again very soon. Best Regards.

10/10 Excellent

Izzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so nice I love the free parking and being able to park infront of my room
Response from Stu Platt - General Manager on Feb 18, 2024
Hello Izzy. Thank you for completing a recent review giving us a "5 out of 5" rating. We appreciate your comments complimenting our staff, and how much you "love" our free parking; which most hotels in Downtown Portland do not offer. We look forward to seeing you again on your visits to Portland. Best Regards.

10/10 Excellent

Yancey

Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Mar 24, 2024
Hello Yancey. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it and look forward to seeing you again real soon! Best Regards.

6/10 Okay

FREDERICH, Campbell River

The room was in the annex and it was noisy. Not an inviting environment…room was drab and needs some upgrading. No real amenities. The reception area looked awesome, warm and inviting, but I feel this place did not live up to what it appeared to be. ☹️
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 12, 2024
Hello Frederich. Thank you for completing your recent review. We apologize that we did not live up to your expectations. This past week, we completed a full inspection of all areas of the property (including the Inn) with the property owner and design team. There will be upgrades to the rooms and suites that will definitely eliminate any "drab" perception. Our suites are already the best equipped suites in Portland. Please give us another chance to be your hotel of choice when visiting Portland. We know that we offer the hotel best value in Portland with FREE parking and NO resort fees; as most Downtown Portland Hotels have both. Please call me directly so I can arrange, and upgrade, your next visit. Looking forward to your call. Best Regards.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 13, 2024
Hello Tania. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that you enjoyed your visit. We look forward to your many return visits, and the opportunity to being your hotel of choice when coming to Portland. Best Regards.

6/10 Okay

Geoffrey, Redondo Beach

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Stu Platt - General Manager on Feb 12, 2024
Hello Geoffrey. Thank you for your recent review. We are sorry that we did not "exceed" your expectations. Without any detail comments, we are unable to determine where we could have done a better job. Please feel free to contact me directly at the hotel should you wish to share those details. Thank you for visiting with us, and we hope to hear from you in hopes of earning your future business. Best Regards.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking! Parrking! Parking! Great rate Clean room Courteous staff. Great stay!
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 11, 2024
Hello Eugene. Thank you for your recent review giving us a "5 out of 5" rating. We are so happy that you enjoyed our FREE parking; not offered by many Downtown Portland Hotels. We appreciate knowing that our rate, cleanliness, and "courteous staff" all made for a "great stay." We look forward to seeing you again on your visits to Portland. Best Regards.

6/10 Okay

Amber

Liked: Staff & service
Disliked: Property conditions & facilities
It’s a walkable area-
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 5, 2024
Hello Amber. Thank you for completing a recent review of your visit with us. We appreciate that you enjoyed our location with so many "walkable" sites to see. We also hope that you enjoyed our FREE parking that most Downtown Hotels in Portland do not provide. We look forward to your return visits. Best Regards.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of the several different motels I stayed in during my recent travels, this one was clearly the nicest.
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Feb 4, 2024
Hello Kevin. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your comments as well. Knowing that we were "clearly the nicest" hotel during your "recent travels" lets us know that we exceeded your expectations. We look forward to seeing you again on your future visits to Portland. Best Regards.

2/10 Terrible

Sameer

I would never stay here again. Area is shady.
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 4, 2024
Hello Sameer. We certainly apologize that we did not meet your expectations. We are sorry that you found our location to be "shady" because we have never experienced that description before. Goose Hollow is a wonderful neighborhood in Portland full of historic mansions. Perhaps our Team Members did not let you know about all the wonderful attractions nearby; Washington Park, Portland Japanese Garden, Oregon Zoo, and all the shopping and restaurants on 21st Avenue. Again, we apologize and, if you would give us another chance, it would be my pleasure to handle all your arrangements. May we have another chance? Best Regards.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, very clean and well maintained property.
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 4, 2024
Hello Kim. Thank you for your recent review giving us a "5 out of 5" rating. We truly appreciate your comments; "excellent service, very clean, and well maintained property." Our aim is to always meet or exceed our guests expectations. Hope to see you again real soon. Best Regards.

10/10 Excellent

DG

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the convenience and value. Affordable and comfortable stay for dog owners. We enjoyed the complimentary coffee, tea, cocoa, and snacks.Thank you
Stayed 1 night in Dec 2023
Response from Stu Platt - General Manager on Feb 4, 2024
Hello DG. Thank you for completing a recent review giving us a "5 out of 5" rating. We also appreciate your comments regarding the "convenience, value, and comfortable" aspects of your visit; and of course all the "complimentary" items available. We look forward to seeing you again. Best Regards.

10/10 Excellent

Christine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from Stu Platt - General Manager on Feb 4, 2024
Hello Christine. Thank you for your recent review giving us a "5 out of 5" rating. We also appreciate your recognition of our Team Members as a "great staff." We will be sure to pass your review on to them. We look forward to seeing you again. Best Regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same great home away from home feeling every time.
Stayed 3 nights in Jan 2024
Response from Stu Platt - General Manager on Jan 28, 2024
Hello Mark. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it, and your "home away home feeling every time" comments. We look forward to continuing to be your "home away from home" choice whenever you visit Portland. Best Regards.

10/10 Excellent

tsering

Liked: Staff & service
Good staff make good trip
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Jan 28, 2024
Hello Tsering. Thank you for your recent review giving us a "5 out of 5" rating. We also appreciate your comments about our staff making it a good trip for you. We look forward to your return visits! Best Regards.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some very nice touches that most places in this price range do not provide… extra blanket, plush towels, makeup removal cloth, four pillows per bed. Fresh fruit in lobby, nice lounge area there with the Great Books and more on the shelves.
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Jan 28, 2024
Hello Kevin. Thank you for your recent review giving us a "5 out of 5" rating. We also appreciate all of your wonderful comments; noting all of the "very nice touches" that we provide to our guests. We look forward to seeing you again whenever visiting Portland. Best Regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities! My home away from home.
Stayed 3 nights in Jan 2024
Response from Stu Platt - General Manager on Jan 25, 2024
Hello Mark. Thank you for your recent review giving us a "5 out of 5" rating. We truly appreciate your comments as well; "love the amenities" and "home away from home." We look forward to seeing you again upon your return to Portland. Best Regards.

4/10 Poor

Ailyn

Travelled with family
Picture are not accurate, what you see online it is not true when you see the facility , on website is not clear that the property have a separate building , basically you check in in the main building and then you have to go crossing the street , the area look dangerous and hotel don’t look safe , room super old , I believe the price is hight for the conditions of the room
Stayed 3 nights in Jan 2024
Response from Stu Platt - General Manager on Jan 21, 2024
Hello Ailyn. We are in receipt of the review you posted regarding your recent visit. We certainly apologize that you were not satisfied with your accommodations. We can assure you that safety has never been an issue with our Goose Hollow location; in fact, the opposite. We would love to extend an invitation to you on your next visit to try our Suites accommodations. We will upgrade you at minimal cost increase. Please mention our invitation to you when checking in. We do hope that our invitation, free parking, special online rates, complimentary beverages, fruits, and hot baked cookies in our 24-hour Lobby will be enough for you to give us another opportunity to see you. May we have another chance? Best Regards.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised to find that the room had a full kitchenette, which made my stay so much more economical and less stressful. Amazing, caring staff. Dog-friendly, home away from home. A Portland gem!!
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Jan 21, 2024
Hello Anna. Thank you for completing a recent review giving us a "5 out of 5" rating. The comments you included were wonderful. We will share "amazing, caring staff" and "a Portland gem" with them. We look forward to your many return visits. Best Regards.

8/10 Good

Mark, Portland

Liked: Cleanliness, staff & service
Friendly and helpful staff. A little dated but clean and comfortable. Bed was great, heater and shower were wonderful and a super place for pets
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Jan 18, 2024
Hello Mark. Thank you for your recent review. We appreciate all of your positive comments. Knowing that our staff was "friendly and helpful" is always well received. We also appreciate knowing that you found your accommodations to be "clean and comfortable", and that our property was a "super place for pets" as well. We look forward to seeing you again on your visits to Portland. Best Regards.

10/10 Excellent

Hitomi, Tallahassee

Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Feb 8, 2024
Hello Hitomi. Thank you for your recent review giving us a "5 out of 5" rating. We are happy that we met your expectations, and look forward to your return visits. Best Regards.

10/10 Excellent

Kelly, Portland

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was because we lost power in our home during an ice storm. The staff were amazing, a special shout out to Cheryl! We were able to check out late as travel was still difficult. Thank you so much for everything.
Stayed 2 nights in Jan 2024
Response from Stu Platt - General Manager on Jan 18, 2024
Hello Kelly. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your comments regarding our staff being "amazing"; and your "special shout out" to Cheryl. We will be sure to let her know. We do hope you'll be back for a "staycation", and under more enjoyable conditions. Best Regards.

8/10 Good

Hitomi, Tallahassee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is wonderful! Wi-Fi network did not work.
Stayed 3 nights in Jan 2024
Response from Stu Platt - General Manager on Jan 21, 2024
Hello Hitomi. Thank you for your recent review. We appreciate your comment that our "location is wonderful!" We are sorry that our recent snow storms caused intermittent internet issues. You can be assured that this is not the norm. We look forward to seeing you again on your trips to Portland. Best Regards.

4/10 Poor

Jolene

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Jan 18, 2024
Hello Jolene. We are in receipt of your recent review, and are quite s disappointed that we did not meet nor exceed your expectations. Please give us another chance to show you that we CAN exceed your expectations. Without details it is difficult to correct the shortcomings of your visit but do assure you your experience was not the norm. May we have another chance? Best Regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, Motel, Close to 21st and 23rd streets in Portland. Streets known for trendy restaurants and stores.
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Jan 18, 2024
Hello James. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it; as well as your comments regarding our wonderful location close to many "trendy restaurants and stores." We look forward to your many return visits. Best Regards.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Upstairs neighbors have been very noisy. I notified the desk but it continued. I may retaliate.
Stayed 1 night in Jan 2024
Response from Stu Platt - General Manager on Jan 18, 2024
Hello Christy. Thank you for your recent review giving us a "5 out of 5" rating. We apologize for any disturbance caused by guests nearby. We can assure you that your experience is not the norm. We look forward to seeing you on your future visits to Portland. Best Regards.