Comfort Suite, 1 Double Bed, Refrigerator & Microwave, Ground Floor
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Reviews of Royston Hall Guesthouse

4 out of 5
Royston Hall Guesthouse
Lot 949 Royston Lane Umtentweni, Port Shepstone, KwaZulu-Natal

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 13 reviews" "
Rating 8 - Good. 6 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Coert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best guesthouse in Natal
Excellent service. Kind owners. Luxury rooms. Best breakfast in town. Strongly recommended.
Stayed 2 nights in Jan 2024

8/10 Good

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the amount I paid for my stay it was definitely worth that. Enjoyed the bird life.
Stayed 1 night in Sep 2019
Response from Ria on Sep 23, 2019
Thank you so much for your kind review. Spread the good news to your friends, please? Warm regards, Ria.

2/10 Terrible

Rosemarie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT 4 STAR NEEDS MUCH TLC
Our booking was done based on the pictures on Hotels.com. The drive down to the house is a bit narrow and steep which was ok in the day but not so sure at night. On arrival we walked around the house to find the office and was asked if we were early. Lizette checked and said the room was ready and asked us to sign in. After doing so we were taken to our room with the first visit being to the toilet after a long drive. There were still faeces in the toilet and the bathroom had not been cleaned. Told Lizette who called the maid who apparently was new. Then found that actually the room had not been serviced, linen not changed etc. Also the glass of the door leading to the balcony was broken and she said there may be some wind noise. No offer to cover the broken glass. The area around the pool was plain concrete and the lounges rusted. The patio was dusty and generally the place needed a lot of cleaning and TLC. By this time any rustic magic was gone and we cancelled and found alternative accommodation. Lizette's comment was "oh well we will have another booking within the hour" so guess she was not perturbed !
Stayed 2 nights in Aug 2019

4/10 Poor

Tim, South Africa

Disliked: Staff & service
Difficult to Find
I had booked this lodging as a stopover en route to St. Francis Bay. The house is very difficult to find even with GPS, down a narrow, badly potholed lane. The room was okay, but no toiletries (e,g shampoo) provided, and the only soap had obviously been used by previous guests! The house did not provide dinner. I asked the owners for suggestions on restaurants and drove around looking for them but never fund them as instructions were so vague. Had minimal sleep as my room did not have blackout curtains and there was a bright security light outside that kept me awake. I left before breakfast. Considering the high price, I would never recommend this place.
Stayed 1 night in Jan 2018
Response from Ria. on Jan 29, 2018
Dear Tim, I am sorry you perceived Royston Hall in such a negative light. Apologies for the lack of fresh amenities. A pity you didn't draw my attention to this flaw as I would have rectified it immediately. We are a B&B establishment and advertise as such. Instructions to Restaurant 2.5km from our establishment and your GPS failed - a pity and I cannot take the blame for it. Your room has block out curtains and blinds, but I've realised the security light causes a disturbance, so have removed it. Pity you missed breakfast, our breakfasts are a famous and might have improved your opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem of a find!
Quite remote, which adds to its charm- a little like stepping back in time but with all the mod-cons. Very very welcoming owners and staff - would love to have stayed much longer. Magnificent views and surroundings are outstanding- tropical gardens and a birdwatching paradise. Will definitely be back !
Stayed 1 night in Dec 2017
Response from Ria. on Jan 23, 2018
Dear Guest, Thank you for your great review. this is what we love about Royston Hall too: we are within sight of town, but totally secluded. Come again soon! Warm regards, Ria.

10/10 Excellent

Jo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful retreat
We arrived at this oasis of tranquillity on the day of a family funeral. However we were greeted warmly, our room was ready and we were made to feel very welcome. We spent a lovely afternoon sitting in the grounds of the guesthouse, listening to the birds whilst we sipped our tea and read. Later on when we were trying to organise a taxi to take us to a local restaurant for supper without success; our host, Ria, offered to drive us herself and collect us later when we had finished our meal. It was an extremely kind gesture, especially considering the circumstances. The following morning we were served a delicious breakfast on the veranda. The service, food and location were perfect. Thank you!

10/10 Excellent

richard, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An almost unique experience, but a good one
A historic house in an amazing setting.This is living in the grand style. Breakfast, served by a charming young lady, was excellent.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very relaxing and peaceful environment with very good hosts and staff who make you feel welcome. The breakfasts were innovative and tasty as was the dinner. It is a beautiful setting and the atmosphere has been retained. .

8/10 Good

SteveH, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical house
Just like an english manor house with great period features. Spectacular river views. Room was delightful with period furniture and a good size. The hosts are delightful and very friendly. It was a shame we could only stay one night.

8/10 Good

Brent , Scotland

Liked: Cleanliness, staff & service, room comfort
lovely setting and lovely old mansion; great food and service from extremely helpful hosts.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely neat old home where hospitality comes first

8/10 Good

raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentique et très agréable
Perdue au milieu d'un grand parc végétalisé, la maison est absolument époustouflante ! Elle est très vieille mais décorée et aménagée avec soin pour ne pas la dénaturer. La chambre était très très grande, avec une vue exceptionnelle sur la rivière et les environs. Son décor "d'époque" est unique, tout comme celui de sa salle de bain (avec douche, baignoire, toilettes et deux lavabos magnifiques). La literie est très confortable et il y a même un frigo et une télé ! On peut facilement se garer. L'accueil a été très chaleureux. Dommage que la piscine n'ait pas été nettoyée avant notre arrivée car on n'a pas pu se baigner. Nous avons beaucoup apprécié le petit-déjeuner sur la terrasse (salade de fruits frais, jus de fruit, café, toasts, confiture, œufs...).
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort