We were thrilled to host you.

Thank you for your review. We enjoyed hosting you. Benoit,

Thank you for your feedback, Roseline. You requested a different room than the one you booked, one with two beds. We do not offer nor advertise rooms with two beds, other than the apartments. You then "demanded" an upgrade. The attendant had no authority to offer you a free upgrade. You were told about the conditions and you declined. Eventually, at the end of your stay, you left without anyone knowing it or paying your tab. We, at Les Residences Etang du Jonc, make every possible effort to accommodate our guests and make them feel right at home. Our staff is very attentive and responsive to their needs and requests. This is something that you can attest to, having solicited them on numerous occasions during your short stay. Further, we not only have a backup generator but we also invested in solar power to make sure there is no energy disruption. Our client comfort is our number one concern. We continue to welcome clients' feedback to improve our offering and better serve them. That is our aim. Benoit

Thank you for your kind review Valery. We enjoyed hosting. We look forward to having you stay with us again in the future. Benoit

We take pride in being able to make our guests feel right at home. Les Résidences Etang du Jonc is your home away from home. We loved having you. Benoit

Thank you for your kind words, Vladimir. We enjoyed hosting you. We look forward to seeing you again and hope you will make Les Residences Etang du Jonc your home away from home. Benoit

On behalf of all of us at Les Residences Etang du Jonc, I want to thank you for your kind review. We were happy to host you. We look forward to seeing you again.

Thank you choosing Les Résidences Etang du Jonc, Sandra. We were happy to have you. We look forward to hosting you in the future. Bests, Benoit

Good morning Perla, I am sorry to read that you did not enjoy your stay with us. At Les Résidences Etang du Jonc we care deeply about our guests’ comfort and safety. So we take very seriously their suggestions and comments. That said, as you realized, we are located in a quiet Residential area overlooking the city, surrounded by trees and various plants. We pride ourselves in offering a natural environment in the heart of Petion Ville. Although, around this time of the year our maintenance team must constantly sweep the falling leaves several times a day, we think it is a small price to pay to maintain the natural charm of the property. Breakfast is served in the main dining room, as you later learned, not in the rooms. It is unfortunate that you initially believed otherwise. Furthermore, for the safety and comfort of our guests, we hardly rely on the national grid for electricity. We invested early on in both a solar power system and a standby diesel powered generator. This helps to ensure our power autonomy to continually power up the a/c, water heater and meet our various electrical needs inside and around the property without interruption for the comfort of our guests. We also pride ourselves in the cleanliness of the facilities. Our maintenance team readily and swiftly addresses any issue that may arise. We keep the lines of communication open. Consequently, our staff is instructed to conduct routine inspections of the rooms and to quickly address guests’ complaints. Also, As a standard practice, we thoroughly clean and disinfect every room once a guest leaves. Once again, We are sorry to read that you did not enjoy your stay with us. As always, we remain open to clients’ suggestions and comments. They help us improve our facilities and the service we offer. Kindly, Benoit Owner/Manager

Thank you Anthony. Always a pleasure to host you. Benoit,

Thank you for your review and comments. Please accept our apologies for the inconvenience that you experienced at check-in. Further, the initial amount that was quoted to you when you booked the reservation should not change unless you personally made a change. As far as we know, there were no changes between the time your reservation was confirmed and the time you checked in. If Expedia levied any additional charges, we invite you to lodge a claim with them. We will be more than happy to cooperate. When we offer a free upgrade, it is indeed free. There is no communication with Expedia about it. We are glad that, despite this hiccup, you were able to enjoy your stay with us. We look forward to hosting you again. Thank you.

Thank you for for your kind words Fabiola. We enjoyed hosting you. Cheers!

We are touched! Thank you so much.

Always a pleasure to host you.

Thank you for your kind review. We are touched.

Thank you for your kind words. We were happy to host you and are glad you enjoyed your stay with us. We look forward to seeing you in the future. Kindly, Benoit PS. Pool is now ready.

Thank you for the feedback Addi. As you know, Les Résidences Etang du Jonc offers a variety of units ranging from rooms to appartements, each different from one another at various prices. No two of our units look alike or are the same price. Every guest, before booking, has an opportunity to choose the unit that fit his budget, taste, or need. Each room/ or apartment is featured on Expedia with the corresponding price and pictures. It is unfortunate that despite your Expedia confirmation and picture on your phone that matched exactly the room you chose, you felt the need to pressure the staff and demand another more expensive one. Truth be told, They offered you the opportunity to upgrade and pay the difference. You declined. As you acknowledged, however, they made every effort to make you feel at home. Because, our motto is to make every guest feel when they stay with us, that this is “their home away from home.” Despite this hiccup, as you could tell, we still enjoyed hosting you. Thank you for your business.