All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This hotel is beautiful. Quite, clean, comfortable, close to airport. Breakfast was good. I will go back.
Tulio
Stayed 1 night in Oct 2023
6/10 Okay
john
Travelled with partner
Sep 26, 2023
Disliked: Staff & service
breakfast staff not happy no smiles or good morning also why should i have to pay for daily rent for my safe do you think i am going to steal it never paid for safe rental before by the way i do work in a hotel and have done for many years john moss
john
Stayed 21 nights in Aug 2023
Response from Maria Furtado on Sep 27, 2023
Hello John,Thank you for your choice and for sharing your opinion. We are sorry to know that we haven't exceeded your expectations during your stay and we will review some of our usual procedures.We hope to have the opportunity of changing your opinion in the future.All the best,The Team from Hotel POnta Delgada :)
Convenient location and clean quiet safe accommodation
Bradley
Stayed 1 night in Sep 2023
Response from Maria Furtado on Sep 25, 2023
Hi Bradley! Thank you very much for your stay with us in the center of Ponta Delgada and for sharing your wonderful review. We are very happy to know that you have enjoyed a pleasant experience in the Azores and that you have felt safe at our location.We hope to have the great pleasure of your return soon!All the very best,The Team from Hotel Ponta Delgada :)
it was very clean the staff very helpful
the food was great
natalie
Stayed 2 nights in Aug 2023
Response from Maria Furtado on Sep 7, 2023
Hello Natalie!Thank you very much for your stay and for sharing your wonderful review on your experience. We are very happy to know that you have enjoyed our Food and our Team performance and we hope to have the great pleasre of your return soon to the Azores and to Hotel Ponta Delgada :)
10/10 Excellent
John
Sep 2, 2023
John
Stayed 1 night in Aug 2023
10/10 Excellent
Jadwiga
Travelled with partner
Aug 27, 2023
Liked: Cleanliness, staff & service, amenities
very clean and comfortable room, great location, you can walk everywhere from the hotel, it has a pool, a jacuzzi and a sauna, great continental breakfast, check in and check out was a breeze. highly recommended. we spend 4 days in the hotel in August 2023
Jadwiga
Stayed 4 nights in Aug 2023
Response from Maria Furtado on Aug 29, 2023
Hi Jadwiga!Thank you very much for your stay with us in São Miguel and for sharing your wonderful review. We are extremely happy to know that you have enjoyed a pleasant stay at our hotel and we hope to have the great pleasure of your return soon to Hotel Ponta Delgada :)
This hotel was perfect for our stay in Ponta Delgada, it was walkable to many different things and in a great location if you needed a taxi.
The hotel staff were fantastic and extremely helpful. Overall it was a great stay!
Lauren
Stayed 2 nights in Aug 2023
Response from Maria Furtado on Aug 30, 2023
Hi Lauren!Thank you very much for your choice and for sharing your wonderful review :) We are extremely happy to know that we have contributed for a pleasant stay in São Miguel and we hope to have the great pleasure of your return soon to the Azores and the Hotel Ponta Delgada :)
Hi William!Thank you for your choice and for sharing your positive review. We are happy to know that you have enjoyed your experience and we hope to have the pleasure of your return to Hotel Ponta Delgada :)
8/10 Good
Natale
Aug 11, 2023
Natale
Stayed 1 night in Aug 2023
Response from Maria Furtado on Aug 31, 2023
Hi Natale!Thank you very much for your choice and for sharing your evaluation to your stay ;) We are very happy to know it was an overall positive experience and we hope to have the pleasure of your return for a longer stay in the future. All the very best,The Team from Hotel Ponta Delgada :)
Hello Brittany!Thank you very much for your stay with us in São Miguel and for sharing your experience. We are very satisfied to know that you have enjoyed the level of Comfort of our rooms and our Front Desk team performance. We hope to have the great pleasure of your return,The Team from Hotel Ponta Delgada :)
It was very quiet, but close to the city. 5-10mins walk to most restaurants dow town. We will stay again.
Earlena
Stayed 3 nights in Jul 2023
Response from Maria Furtado on Aug 17, 2023
Hi Earlena!Thank you for your stay and for sharing your wonderful experience. We are very happy to know that you have enjoyed our Location and that you plan to return ;)We hope to have the great pleasure of your return soon to São Miguel and Hotel Ponta Delgada :)
8/10 Good
Claudia
Travelled with partner
Jul 22, 2023
Liked: Cleanliness, staff & service
We did not get the best room. 1st floor noview
Claudia
Stayed 7 nights in Jul 2023
Response from Maria Furtado on Jul 27, 2023
Hello Claudia, thank you for your choice. We are sorry to hear that you have not enjoyed the room assigned for your stay and that we were not able to offer you a room change sooner on your stay. Cordially,The Team from Hotel Ponta Delgada :)
Hello Antoine!Thank you very much for your stay with us and for sharing your wonderful review. We are very happy to know that you have enjoyed a pleasant experience and for reading your compliments on our level of cleanliness and team performance. We hope to have the pleasure of your return soon,The Team from Hotel Ponta Delgada :)
The property was clean and the staff very helpful. We enjoyed our stay.
Ana
Stayed 2 nights in Jul 2023
Response from Maria Furtado on Jul 27, 2023
Hello Ana!Thank you very much for choosing our hotel for your stay in São Miguel and for sharing your experience. We are happy to hear that everything was at your liking and we hope to have the great pleasure of receiving you again soon ;)All the very best,The Team from Hotel Ponta Delgada :)
8/10 Good
Nataria
Jul 9, 2023
Nataria
Stayed 3 nights in Jul 2023
Response from Maria Furtado on Aug 17, 2023
Hello Nataria,Thank you very much for your choice and for sharing your evaluation. We are very happy to know that you have enjoyed an overall pleasant stay and we hope to have the great pleasure of your return soon to São Miguel.All the very best,The Team from Hotel Ponta Delgada :)
Hi John! Thank you very much for your stay and for sharing your wonderful recommendation. We value your opinion and we hope to have the great pleasure of your return soon to our hotel ;)All the very best,The Team from Hotel Ponta Delgada :)
Hi Avelina!Thank you very much for your choice and for sharing your wonderful review ;) We are very happy to know that you have enjpyed a pleasant experience with us and for reading your compliments on our Team performance. We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)
It was a great stay loved the island it’s where my dad was born. First time here.
Dave
Stayed 4 nights in Jun 2023
Response from Maria Furtado on Jul 5, 2023
Hi Dave!Thank you for choosing our hotel for your 1st stay in São Miguel :) We are very happy to know that you have enjoyedgetting to know your roots and that we have contributed for a pleasant stay. We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)
We had a lovely stay at the hotel, & the staff was kind & helpful!
Rose
Stayed 4 nights in Jun 2023
Response from Maria Furtado on Jun 20, 2023
Hi Rose! Thank you very much for your stay with us and for sharing your wonderful compliments. We are very happy to know that you have enjoyed a pleasant experience and that our team peformamce helped improve your overall quality of your stay. We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)
Hotel Ponta Delgada is in a good location to walk to the old section of the town that is by the port. We enjoyed the balcony and found the hotel to be quiet in the evening. The pool area is also nice (very much an adult place, not geared for children). The rooms are okay but dark. If you ask for a double bed it is two twins pushed together. This seems to be a place that group tours book as there were a lot of people that would hit the breakfast and then all leave together. Breakfast has some nice options but it was like a war zone a bit - we ended up going down a bit later to avoid the huge rush but then the employees were still trying to recover and were out of some things. The breakfast group works incredibly hard though to try to stay on top of it all. The other staff at the hotel will help if asked.
Benito
Stayed 4 nights in Jun 2023
Response from Maria Furtado on Jun 19, 2023
Olá Benito!Thank you for your choice and for sharing your experience. We are happy to know that you have enjoyed the Room you've stayed accomodated at and we thank you for your honesty in sharing the aspects to improve.We hope to have the pleasure of receiving you again,The Team from Hotel Ponta Delgada :)
6/10 Okay
Laurie
Jun 11, 2023
Liked: Cleanliness, staff & service
Laurie
Stayed 4 nights in Jun 2023
Response from Maria Furtado on Jun 12, 2023
Hi Laurie! Thank you for your choice and for sharing your opinion. We are sorry to know that we haven't exceeded your expectations and we wish you would've shared the least positive aspects so we were able to improved them.All the very best,The Team from Hotel Ponta Delgada :)
10/10 Excellent
Sophie
Jun 8, 2023
Sophie
Stayed 4 nights in May 2023
Response from Maria Furtado on Jul 5, 2023
Hi Sophie!Thank you very much for stay with us in São Miguel and for sharing your evaluation. We are happy to know that it was an overall positive experience and we hope to have the opportunity of your return in the future ;)All the very best,The Team from Hotel Ponta Delgada :)
Hi Michael!Thank you very much for your choice and for taking the time to share your experience. We hope to have the great pleasure of your return soon to São Miguel and to Hotel Ponta Delgada :)
8/10 Good
Paulo
Jun 2, 2023
Paulo
Stayed 2 nights in May 2023
Response from Maria Furtado on Jul 5, 2023
Hi Paulo!Thank you very much for your choice and evaluation. We hope to have the opportunity of your return soon to Hotel Ponta Delgada :)
8/10 Good
Paulo
Jun 2, 2023
Paulo
Stayed 2 nights in May 2023
Response from Maria Furtado on Jul 5, 2023
Hello Paulo!thank you very much for your stay with us in São Miguel and for sharing your wonderful review. We hope to have the great opportunity of your return soon ;)All teh best,The Team from Hotel Ponta Delgada :)
All around it's perfect clean friendly and easy access to everything
Tracy
Stayed 3 nights in May 2023
Response from Maria Furtado on May 22, 2023
Hi Tracy!Thank you very much for your stay with us and for sharing your wonderful review :) We are very happy to know that you have enjoyed a pleasant stay and we hope to have the great pleasure of your return soon to São Miguel and to Hotel Ponta Delgada :)
Good location. The restaurant next door has amazing food. Easy walk to the old town and the waterfront.
Verified traveller
Stayed 5 nights in Mar 2023
Response from Maria Furtado on Mar 28, 2023
Hi!Thank you very much for your stay with us in São Miguel and for dedicating some of your time to review your experience. We are very happy to know that ypu have enjoyed our Location and your experience at our Restaurante O Baco :)We hope to have the great pleasure of having you here,The Teams from Restaurante O Baco and Hotel Ponta Delgada :)
Hi Victor!Thank you very much for your choice and for sharing your kind review. We are very happy to know that you have enjoyed a pleasant stay with us and would gladly return. We hope to have the great pleasure of receiving you again,The Team from Hotel Ponta Delgada :)
Very friendly staff, lovely clean room. Just a little bit far from the centre of town but ok to walk
Natalie
Stayed 2 nights in Sep 2022
Response from Maria Furtado on Sep 6, 2022
Hello Natalie!Thank you very much for your stay with us in São Miguel and for sharing your experience. We are very happy to know that you have enjoyed our Team performance and our level of Cleanliness . We hope to have the great pleasure of your return soon,The Team from Hotel Ponta Delgada :)
We only stayed overnight, however the staff were very friendly and the hotel was walking distance from the city.
Christopher
Stayed 1 night in Aug 2022
Response from Maria Furtado on Sep 6, 2022
Hello Christopher! Thank you very much for your choice and for sharing your review ;) We are happy to know that it was a pleasant experience and we hope to have the great pleasure of your return in a time when you can fully enjoy our hotel's services.All the very best,The Team from Hotel Ponta Delgada :)
Hi David!Thank you very much for your stay and for sharing your wonderful review ;) We are very happy to know that you have enjoyed a pleasant experience with us in São Miguel and we hope to have the pleasure of your return.All the very best,The Team from Hotel Ponta Delgada :)
Great hotel! Staff was very friendly and the rooms were nice with a cool balcony. Pool and indoor hot tub were nice. Restaurant next door was great and the staff and servers there were amazing!
Verified traveller
Stayed 1 night in Aug 2022
Response from Maria Furtado on Aug 29, 2022
Hi!Thank you very much for your choice and for sharing your wonderful review. We are very happy to know that you have enjoyed our Relaxation areas and that you have enjoyed your experience at Restaurante O Baco :) We hope to have the great pleasure of your return soon to São Miguel,The Team from Hotel Ponta Delgada :)
Hello Beau!
Thank you very much for your stay and for sharing your wonderful review ;) We are very happy to know that you have enjoyed a pleasant experience at our hotel and we hope to have the great pleasure of your return.
All the very best,
The Team from Hotel Ponta Delgada :)
The staff were very helpful and friendly. The restaurant next door O Baco is very good
Charles S
Stayed 2 nights in Jul 2022
Response from Maria Furtado on Jul 5, 2022
Hi Charles!
Thank you very much for your stay with us in São Miguel and for sharing your wonderful review ;) We are very happy to know that you have enjoyed your experience at our hotel and at Restaurante O Baco and we hope to have the great pleasure of your return soon.
All the very best,
The Team from Hotel Ponta Delgada :)
Nice hotel and much better then some of the negative review I read before visiting, but there were a few points that were bad.
2 out of 3 lifts out of order and being worked on during our stay. Lots of drilling noise which was not nice.
A complete football team - which the hotel did not control - meaning the pool and jacuzzi where completely monopolized by them. Typical 20 mins in the Jacuzzi was 2 hours by the football team.
barbara
Stayed 3 nights in Mar 2022
Response from Maria Furtado on Mar 9, 2022
Hello Barbara and Allan,
We are sorry for the inconveniences experienced during your stay with us. Unfortunately, we weren't able to upgrade our elevators any other time. We hope to have the pleasure of your return in a time when you can fully enjoy your experience ;)
Cordially,
The Team from Hotel Ponta Delgada :)
The room was nice and a good size. Check-in was easy and the staff was very nice. Breakfast was included so they prepared a to-go bag of food for me since I had an early morning flight.
Tania
Stayed 1 night in Nov 2021
Response from Maria Furtado on Nov 17, 2021
Hello Tania!
Thank you very much for the incredible review to our service ;) We are very happy to know that you have enjoyed your overall experience with us and we hope to have the pleasure of your return soon to São Miguel.
All the very best,
The Team from Hotel Ponta Delgada :)
Warm and welcoming people, very helpful. Close to the sea with a nice view of the city, a nice short walk from the centre. Nice jacuzzi and indoor pool.
Verified traveller
Stayed 5 nights in May 2021
Response from Maria Furtado on Jun 14, 2021
Hi!
Thank you for your choice and for taking the time to review your experience with us ;) We are very happy to know that you have enjoyed our Team performance and our Location in Ponta Delgada. We hope to have the pleasure of receiving you again in the future ;)
All the very best,
The Team from Hotel Ponta Delgada :)