Pombal Castle Tours and Activities

Good service Good breakfast

The

Unfortunately, we rarely write negative reviews, but we would not want another family to experience what we did. The apartment had a very strong rotten odour mixed with a heavy soapy scent from the moment we walked in. The smell was overwhelming and made it difficult for our family to sleep. We contacted management immediately, and to their credit, they responded very quickly. They arranged for the apartment to be cleaned again the next day. When we returned, the odour was about 10–20% better, and because finding another hotel late in the evening with children would have been very difficult, we decided to stay. Unfortunately, by our last night the odour had returned just as strongly as it had on the first day. To make matters worse, we also found a cockroach at the entrance to the apartment when we came back around 10:00 p.m. Since we had an early morning flight, we had no practical choice but to remain there for the night. I do want to acknowledge that the communication from management was excellent. They checked on us regularly and even offered to let us cancel our reservation free of charge. However, after reading reviews from late June and July describing the same odour problem, we found it unacceptable that guests were still being placed in these apartments despite an apparent ongoing issue. The location was convenient, and the apartment itself was a good size. However, based on our experience, I would not recommend staying here until the underlying odour problem is