All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 11 out of 15 reviews" "
10 - Excellent
11
Rating 8 - Good. 0 out of 15 reviews" "
8 - Good
0
Rating 6 - Okay. 3 out of 15 reviews" "
6 - Okay
3
Rating 4 - Poor. 0 out of 15 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 15 reviews" "
2 - Terrible
1
9.6/10
Cleanliness
10/10
Amenities
10/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Excellent
Vicky
Apr 25, 2024
Vicky
Stayed 1 night in Apr 2024
Response from Charles Hope Care Team on Apr 26, 2024
Thank you for choosing Plymouth for your stay, Vicky. We are delighted to hear that you enjoyed your time in our beautiful apartment. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back soon.
Superb, clean apartment, was concerned about parking, but had nothing to worry about. Woukd definitely stay here again.
Kevin
Stayed 3 nights in Mar 2024
Response from Charles Hope Care Team. on Apr 15, 2024
Thank you for your feedback, Kevin! We are delighted to hear that you enjoyed your stay at Plymouth and that the apartment met your expectations. We are glad to hear that parking was not an issue for you. We look forward to welcoming you back on your next visit. Charles Hope Care Team.
Great, clean, well stocked apartments with parking and close to shops and restaurants.
Matthew
Stayed 3 nights in Mar 2024
Response from Charles Hope Care Team on Mar 19, 2024
Thank you for your wonderful feedback, Matthew! We are thrilled to hear that you had a great experience at Plymouth. Our team works hard to maintain a clean and well-stocked environment for our guests. It's fantastic to know that you found the parking convenient and enjoyed the proximity to shops and restaurants. We look forward to welcoming you back soon! -
Excellent apartment. Clean, comfortable and well stocked. Great location near shops and restaurants and only a few minutes from the centre. Communication superb.
Matthew
Stayed 1 night in Mar 2024
Response from Charles Hope Care Team. on Mar 19, 2024
Thank you for your glowing review, Matthew! We are thrilled to hear that you enjoyed your stay at Plymouth. It's fantastic to know that you found the apartment clean, comfortable, and well-stocked. We are delighted that you appreciated our great location near shops and restaurants, as well as our superb communication. We can't wait to welcome you back!
Nice and easy to communicate. Lovely good size apartments
Vicky
Stayed 1 night in Mar 2024
Response from Care Team on Mar 11, 2024
Thank you for your kind words, Vicky! We are delighted to hear that you found our apartments at Plymouth to be lovely and of good size. We strive to provide excellent communication and comfortable accommodations for our guests. If there is anything else we can assist you with, please do not hesitate to reach out. Charles Hope Care Team.
Very spacious with everything you could need for an enjoyable stay
Robert
Stayed 1 night in Feb 2024
Response from Care Team on Mar 11, 2024
Thank you for your positive feedback, Robert! We are delighted to hear that you found Plymouth to be very spacious and equipped with everything you needed for an enjoyable stay. Our team at Charles Hope Care is thrilled to have contributed to your pleasant experience. Thank you for choosing to stay with us. - Charles Hope Care Team.
6/10 Okay
Sharon
Feb 19, 2024
Liked: Cleanliness, room comfort
Wi-Fi issues
Absolutely no WiFi, no router in apartment therefore be prepared to use your data and no television
Sharon
Stayed 2 nights in Feb 2024
Response from Charles Hope on Feb 19, 2024
Hi Sharon,We are really sorry to hear about the issue you experienced during your stay. Appears the router was removed by a previous guest. We have replaced the router now and WiFi has been reinstated.
Thank you for your glowing 5-star review, David! We strive to provide excellent service here at Plymouth and are thrilled to hear about your positive experience. We appreciate your feedback and look forward to welcoming you back again soon. Charles Hope Care Team
Response from Charles Hope Care Team on Jan 26, 2024
Thank you, Vicky, for choosing us as your property manager and for giving us a top rating of 5 stars for our service at Plymouth. We are delighted to hear that you had a pleasant experience with us. Our dedicated Charles Hope Care Team is always committed to providing exceptional service. Thank you once again for your feedback and for being a valued guest.
10/10 Excellent
Emmanuel
Business traveller
Jan 3, 2024
Liked: Cleanliness, room comfort
Home at Plymouth
Brilliant for when one needs home away from home.
Emmanuel
Stayed 2 nights in Dec 2023
Response from Charles Hope Care Team on Jan 26, 2024
Thank you, Emmanuel, for your wonderful review! We are thrilled to hear that our property, Plymouth, provided you with a home away from home experience. It is our utmost priority to ensure that our guests feel comfortable and relaxed during their stay. We appreciate your kind words and thank you for choosing our property. We look forward to welcoming you back in the future. Charles Hope Care Team