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Reviews of The Stay Boutique Hotel Central Square

3 out of 5
The Stay Boutique Hotel Central Square
13 ulitsa Patriarh Evtimiy, Plovdiv

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 67 reviews" "
Rating 8 - Good. 23 out of 67 reviews" "
Rating 6 - Okay. 13 out of 67 reviews" "
Rating 4 - Poor. 6 out of 67 reviews" "
Rating 2 - Terrible. 0 out of 67 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

ALI

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only feature is that it is in the center. The rooms are narrow. There is no water with coffee. No slippers. No soap Cleaning is weak. No breakfast service
Stayed 1 night in May 2024

10/10 Excellent

Joo-Ee

Travelled with group
Liked: Amenities
Central location
Stayed 1 night in Jan 2024

10/10 Excellent

Stoycho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Velichko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Definitely will comeback again.Very comfortable and spacious.
Stayed 2 nights in Oct 2023

8/10 Good

Mohamed Subhi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfy bed and pillows. Perfect for short stay.
Stayed 2 nights in Sep 2023

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Sep 2023

6/10 Okay

Tsvetelin

Difficult to parking zones near the hotel
Stayed 1 night in Aug 2023

10/10 Excellent

slavi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Jochem Geert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, small clean rooms, friendly staff and very good location. Car park available as weel. Will visit again.
Stayed 1 night in Aug 2023

4/10 Poor

Brent, guttenberg

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location, no parking, small room tiny bathroom a bit claustrophobic
Stayed 2 nights in Jul 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
The hotel was clean, quiet and well located. It was a great stay and I would stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Arnon

Stayed 2 nights in May 2023

4/10 Poor

Damian

Stayed 2 nights in Oct 2022

6/10 Okay

Izabela

Travelled with partner
Liked: Staff & service
Awesome location. Small but clean rooms. Parking is a little bit far away. Stuff very helpful and positive.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Bad customer service
When we arrived I was told that the booking had not been paid for. I knew that it had been paid for. They said it was company policy not to charge before guests arrived. They told me that they were going to charge me and to check my bank so that I could see that I hadn’t already paid. When I proved that I had already paid I was not given any apology or any reassurance that they wouldn’t charge me again. Bad customer service which left me feel uncomfortable about staying there. The rooms are tiny, you have to climb over the bed to get to the window. The bathroom was small but functional. The hotel corridors are dark and gloomy. The room was generally clean and the hotel is in a good location.
Stayed 1 night in Jul 2022

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Excellent location, central to all sights, and near many restaurants. Staff very friendly and helpful. Room and bathroom are quite small and luggage space is minimal. Because of the location would recommend to others despite the room size.
Stayed 2 nights in Jun 2022

4/10 Poor

Tracey

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival, the two young female staff members were rude and very unhelpful. We asked if we could store our bags until check in time, one girl, who barely looked up, said "over there" and motioned with her hand. Definitely need customer service training. The shower and sink were together in the same tiny cubicle they call a washroom. Having a shower led to the entire bathroom floor getting wet. Disgusting. Small room - not like the photos at all. The only plus side was the location which you cannot fault. Avoid the McDonalds across the road - slow and horrendous customer service.
Stayed 1 night in Jun 2022
Response from THE STAY Boutique Hotel Central Square Team on Jun 10, 2022
Dear Mrs. Tracey Desjardins Greetings From THE STAY Boutique Hotel Central Squarе, Thank you for taking time to share your experience during your recent stay with us. We have made detailed notes of your useful recommendations about improving our room facilities and will consider them when future refurbishment takes place. More importantly, we will continue to place utmost priority on training and developing our hotel associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at THE STAY Boutique Hotel Central Square. Yours Sincerely, THE STAY Boutique Hotel Central Square Team

8/10 Good

Iavor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Valentyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is perfect hotel in city center with friendly staff. Around are a lot of interesting historical events, Cafe and restaurants.
Stayed 1 night in May 2022
Response from The Stay Team on Jun 10, 2022
Dear Mr./Mrs. , Valuable Guest First of all thank you for choosing THE STAY Boutique Hotel Central Square for your stay in Plovdiv and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Plovdiv. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely,

8/10 Good

Ivaylo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from The stay team on Nov 15, 2021
Dear Guest, Thank you for your review. We will be happy to welcome you again in The Stay Boutique Hotel. Best regards,

10/10 Excellent

Dimitar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Mirela Ivanova on Oct 17, 2021
Dear Mr.,Dimitar First of all thank you for choosing THE STAY Boutique Hotel Central Square for your stay in Plovdiv and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Plovdiv. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, The Stay Team

10/10 Excellent

Julia

Liked: Staff & service, property conditions & facilities
Great Hotel and friendly, professional staff ! Impressed! Julia
Stayed 13 nights in Sep 2021
Response from Mirela Ivanova on Oct 13, 2021
Dear Mrs. , Julia First of all thank you for choosing THE STAY Boutique Hotel Central Square for your stay in Plovdiv and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Plovdiv. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, The Stay Team

10/10 Excellent

Dimitar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Mirela Ivanova on Oct 13, 2021
Dear Mr.Dimitar First of all thank you for choosing THE STAY Boutique Hotel Central Square for your stay in Plovdiv and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Plovdiv. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, The Stay Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was a great stay in every aspect!
Stayed 2 nights in Aug 2021
Response from Mirela Ivanova on Sep 13, 2021
Dear Mr. Jose A, First of all thank you for choosing THE STAY Boutique Hotel Central Square for your stay in Plovdiv and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Plovdiv. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, The Stay Team

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Mirela Ivanova on Aug 4, 2021
Dear Mr. Stefan First of all thank you for choosing THE STAY Boutique Hotel Central Square for your stay in Plovdiv and for sharing a positive comment with us. We are very happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Plovdiv. Thank you again for sharing your experience and for recommending our hotel. Yours Sincerely, The Stay Team

10/10 Excellent

Marieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The location was excellent and the cleanliness of the room was superb. The room had everything you needed. The staff was incredibly polite and helpful. The only negative is that the room was quite small. However, i would stay there again.
Stayed 2 nights in Jul 2021
Response from Rositsa Budakova on Jul 22, 2021
Dear Mrs. Marieta Thank you for taking your time to share your experiences in THE STAY Boutique Hotel Central Square. We really appreciate your positive review. In our hotel we are trying our best to provide excellent customer experience. At the end of the day we are satisfied when customers are happy and continue choosing us for their next stays. Looking forward to welcome you again soon. Sincerely, THE STAY Boutique Hotel Central Square Team

8/10 Good

Molly

Business traveller
Liked: Cleanliness, room comfort
Good stay - would return.
I stayed for a week for a work trip. Location is excellent right in the town centre. The design of the hotel is very nice and modern but I would say it's a little scruffy round the edges, particularly the bathroom. I did also get a phone call to my room at 11pm asking for the ironing board back which I thought wasn't entirely appropriate. All in all a good stay and I would stay here again.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
This was a great stay, super comfortable and central and a beautifully furnished property. The shower was a little inconvenient and they only serviced towels and rubbish (not glasses etc) Would definitely recommend, it was a really enjoyable stay.
Stayed 6 nights in Sep 2019

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The queen rooms are more like pod rooms or capsule rooms, tiny and cramped, no space for more than one item of handbaggage to be stored, the width of the room is not much more than the length of the queen sized bed. The room descriptions needs revising urgently as they are quite misleading, and I would certainly not have booked had a true description been given. The reception team seemed used to my reaction and offered an upgrade at 20 euros a night to an executive room, a very spacious and well thought out room. But, I had paid quite enough already, and was not happy with the original room, so much so that I said I would cancel and find somewhere else as I couldn't stay in a pod room, would never have booked one, especially not at the price paid in a city where accommodation is very well priced. No complaints about the executive room, other than a leak from the loo, repaired the next day. The room was comfy and newly fitted out. The internal shower room did have a slightly damp smell to it, but I have a good sense of smell. Having free Netflix was a nice touch. There is no bar or cafe, but room service available. I didn't use it though. The information booklet in each room states that the reception will order meter taxis for guests. I asked for airport taxi, and they booked it. It arrived. It was not a meter taxi. A taxi to the airport costs about15 Lev. This one was 39.1 Lev. I felt totally fleeced. The only ripoff of 3 weeks in Bulgaria. I would not stay there again.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, not bad hotel. Location is great, however, the wifi did not work reliably during my stay.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Plovdiv at The Stay!
New beautifully renovated hotel. The location is amazing and the staff very friendly. Only downside is that they play music in the hallway which can be heard from the rooms.
Stayed 2 nights in Apr 2019

6/10 Okay

Edip

Stayed 1 night in Feb 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
El fallo que tuvo es que no fue revisada la limpieza (faltaba papel higiénico y las almohadas estaban mal colocadas y arrugadas)
Stayed 1 night in Oct 2023

8/10 Good

Secil

Stayed 1 night in Oct 2023

10/10 Excellent

Müjgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Amir

Stayed 5 nights in Sep 2023

8/10 Good

Umur izgi

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Abraham

Liked: Cleanliness
Stayed 15 nights in Sep 2023

4/10 Poor

Riza

Stayed 1 night in Sep 2023

6/10 Okay

Nancy

Stayed 1 night in Sep 2023

8/10 Good

Lena

Stayed 2 nights in Aug 2023

10/10 Excellent

Kjetil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gode senger og AC i sentrum. Badet er lite.
Gode senger, god AC i hjertet av Plovdiv. Men svært lite bad med dusj og vask på samme området.
Stayed 1 night in Aug 2023

6/10 Okay

Taner

Disliked: Staff & service
Stayed 2 nights in Jul 2023