Playa Gemelas Tours and Activities

Cielo Lodge was a dream come true. Elegance meets sustainability in an intimate collection of cabinas that are spacious, gorgeous and comfortable. The bathrooms are designed to bring the outside in - even when opting for the indoor shower. Situated up near the canopy of the rainforest the grounds offer tremendous views and vigorous hikes including to a waterfall with a crisp, cool swimming hole. The food was delicious and served with attention and kindness overlooking the pool that mirrored the night sky. The staff were exceptional overall and all bringing coffee to my door at dawn was a personal favorite.

Overall, the property was beautiful, clean, and well maintained. The wildlife was a highlight of the stay. We saw monkeys, a sloth, lizards and many different types of birds, which made the experience feel especially unique. The hotel itself was peaceful and never felt overly crowded, which was a major plus. The main drawback was the service, which was consistently slow throughout the stay. From check-in to being seated and served at lunch and dinner, there were noticeable delays. At the wet bar, I waited about 15 minutes before the bartender was able to take my order. It did not seem to be a reflection of the staff themselves, but rather that the property appeared understaffed, especially at the restaurants and bars. Checkout was similar, with only one person at the front desk managing both phone calls and guest departures. The food and drinks were very good and clearly well prepared, though they felt overpriced given the level of service. Overall, the property itself was lovely and the setting was memorable, but the staffing and service experience did not quite match the price point. Note: If you plan to drive, be extremely careful as there were a lot of cars parked on the side of the road by beach goers, making it narrow and dangerous with oncoming vehicles.

The room with the private pool was awesome. The staff was exceptional, friendly, helpful and polite. The restaurant is great, the menu amazing and the service is word class. We can only recommend all activities they offer. The guides are very knowledgeable and make you feel safe and taken care of.