Outdoor pool, sun loungers
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Reviews of Nina Hotel Playa del Carmen

3.5 out of 5
Nina Hotel Playa del Carmen
Calle 6 Norte Entre Av. 10 y Av. 15, Col. Centro, Playa del Carmen, QROO

Reviews

7.2

Good

Rating 10 - Excellent. 33 out of 156 reviews" "
Rating 8 - Good. 62 out of 156 reviews" "
Rating 6 - Okay. 33 out of 156 reviews" "
Rating 4 - Poor. 17 out of 156 reviews" "
Rating 2 - Terrible. 11 out of 156 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price everything is great.
Stayed 1 night in Mar 2024
Response from Nina Hotel Playa del Carmen on Apr 23, 2024
¡Hola Ali!Muchas Gracias por su comentario acerca de nuestro hotel, nos ayudará a seguir creciendo. Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Atentamente, Nina Hotel Playa del Carmen

6/10 Okay

Joseph Robert, BILLERICA

Travelled with partner
Liked: Cleanliness, staff & service
It’s a budget hotel for sure only complain they have to change their towels very old ones but clean. Good location and safe .
Stayed 5 nights in Feb 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Nina Hotel Playa del Carmen on Feb 6, 2024
¡Hola Emma! Muchas gracias por dejar tu valoración, esperamos que todo haya salido excelente, que tengas buen día.Atentamente, Nina Hotel Playa del Carmen

4/10 Poor

Jeffrey

Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from TK HOTELS on May 11, 2023
Agradecemos su visita y buscaremos las mejoras necesarias para una próxima estancia con nosotros!

8/10 Good

Clifford Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Inexpensive, comfortable, close to 5th Avenue. Nice beach 3 blocks away.
Stayed 7 nights in Jan 2023
Response from Nina Hotel Playa del Carmen on Feb 8, 2023
Dear Thomas , On behalf of the entire team of Nina Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements.Respectfuly,Nina Hotel Playa del Carmen

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Response from TK HOTELS on Dec 27, 2022
Gracias por su visita. Le esperamos pronto de vuelta!

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Amenities
Dated hotel but with big rooms, little bit noisy at night sometimes. I had street facing room and was disturbed a couple of times 2am to 4am by music and people passing by, Only 2 times out of 6 nights though. Staff are great, limited facilites, i.e no restaurant, there is a small pool but is shaded by the garden all day. Ok to have a dip and cool down
Stayed 4 nights in Nov 2022
Response from DT on Nov 15, 2022
Agradecemos su visita y esperemos una visita futura en la cual podamos brindarle un servicio aun mejor

8/10 Good

Lise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at check in was very accessible and nice . Would be willing to fix and change anything if needed.
Stayed 1 night in Mar 2022
Response from Livier G - Marketing Manager on Mar 15, 2022
Hello Lise, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience at Nina Hotel. Your satisfaction is what matters the most for us. We count ourselves lucky for customers like you. We look forward to having you again in the future!

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and clean
Location was great. Close to many good restaurants and shops. Walking distance to Cozumel Ferry. Clean room with excellent plumbing. Nice room features including bedside tables with lamps. Hotel is pet friendly. Lobby had a hot and cold water dispenser.
Stayed 1 night in Jan 2022
Response from Alexis Community Manager on Jan 19, 2022
Hello Janet! We are very happy to know that you enjoyed your stay at our Hotel. We hope to see you again soon. Have a nice day!

6/10 Okay

Michelle

Liked: Staff & service
Quick overnight stay
Very basic hotel in a good location. Fine for our one night stay. Rooms could use a refresh. Staff friendly. Recommend for a short stay on a budget. Small pool that we didn’t have a chance to use.
Stayed 1 night in Jan 2022
Response from Alexis Community Manager on Jan 18, 2022
Hello Michelle! We are so happy to know that you enjoyed you stay at our Hotel, we hope to see you again soon. Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
very inexpensive, close to beach, nice pool , decent room with air tva.nd cable
Stayed 1 night in Mar 2021
Response from Equipo Mkt on Mar 22, 2021
Hello, thank you for sharing your comments, we are glad to know that you enjoyed your stay. We hope to see you again very soon. Regards!

10/10 Excellent

Shofali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Equipo Mkt on Jan 22, 2021
Buenos días, agradecemos el tiempo que brindó en compartirnos sus comentarios, nos alegra saber que ha disfrutado de su estadía con nosotros. Esperamos que regreses nuevamente a visitarnos. Saludos.

2/10 Terrible

DENNIS RAY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no room available Expedia could not find me a room all night
Stayed 1 night in Dec 2020

2/10 Terrible

Gaby, Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible hotel and a terrible experience!! The hotel was closed.. it was Brocken down and I had to book another hotel.. Last minute
Stayed 2 nights in Nov 2020
Response from Equipo Mkt on Nov 25, 2020
Hello Gaby, thank you for sharing your experience this helps us to improve, we hope you give us a new opportunity. Regards.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water in the first night. Informed front desk next morning and got repaired.
Stayed 3 nights in Dec 2019
Response from MKT on Dec 13, 2019
Hello. Thank you for let us know. Atte: Marketing Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a chair or too in room otherwise was perfect very helpful staf close to the beach. And a lot of restaurant a little overpriced
Stayed 1 night in Mar 2019
Response from Karen Medina - E-Commerce Analyst, Nina Hotel on May 6, 2019
Dear Guest, Thank you for staying with us and taking the time to send us your comments. We are looking forward to host you in the future. Warm Regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
No running water in the shower and no WIFI having problems getting refunded by the hotel and Expedia. Ended up staying in another hotel that night
Stayed 1 night in Jan 2019
Response from Yvonne Yah on Jan 28, 2019
Dear Guest I am very sorry for the bad experience you had with us. We inform you that we have already taken note and will follow up with the corresponding areas so that this does not happen again. About the internal noise. I wish you could support with more of your reservation, reservation number, for us to be able to give detailed follow up to the room where you stayed.

6/10 Okay

ANTHONY, costa Rica

good hotel just for sleeping
Good hotel but very poor breakfast
Response from General Manager on Aug 29, 2016
Dear Anthony, Thanks for your comments, but we wolud like to inform tha we have more meals plans. Your reservation was only hotel, and we give to you free continental Breakfast. But, thank you for yuor comments. Yvonne Yah Ecommerce

8/10 Good

Paulo Cesar, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of two worlds peaceful & in the party
This hotel has amazing location in the heart of playa del Carmen and a block from the 5th avenue, even so It is so tranquil and you can rest comfy
Response from Yvonne on Jun 27, 2016
Dear Paulo, Thank you very much for your comments. We hope you soon again in this home Tukan Hotel and Beach Club. Excellent day Best regards Yvonne Yah Gte. E-commerce sales

2/10 Terrible

Yara , Phoenix, AZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience!!
Hotel was booked through Expedia and it was booked with two queen size beds, we arrive to hotel around 11 PM tired from trip. When we arrived they gave us 2 twin beds, which was not big enough because it was 3 of us myself my husband and my son. I begged for a bigger room which they could not accommodate until 3 nights later. Also there were no towels or pillows in our room, so we had to just wait it out until the next day.While we were sleeping their air conditioner unit leaked onto the counter and ruined my husbands cell phone along with other items. We brought it to their attention and they pretty much shrugged their shoulders and said there was nothing they could do. I had finally had enough and asked for a refund on the rest of my stay because I was booked for 5 nights, along with everything including the loss of a 600.00 dollar phone they also charged a penalty of one nights stay. I took it and went to another hotel a block away Hotel Delfin and they were amazing! Stay Away!!!!
Response from Yvonne Yah on Jul 18, 2016
Thanks for your comments. We will consider your suggestions with the services you mention that we must improve. Definitely we review it. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Ecommerce

10/10 Excellent

Halee, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right in town!
Perfect for two people looking for a cheap place to stay right in town. Couldn't have asked for a better location, being only a block away from 5th Ave and the beach. The rooms are small but who needs to spend time in the hotel room when you're on vacation!
Room
Response from Yvonne Yah on Jul 4, 2016
Dear Halee Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales

10/10 Excellent

Oleg, Edmonton, AB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March 2016 stay
Perfect location, very quiet, 5 minutes from most tourist needs. Will definitely come again.
Response from Yvonne Yah on Jul 18, 2016
Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy, But need a Bracelet
Stayed for business. Hotel was great, comfy, etc. Staff was a little pushy with my friends that were coming to my room for a few minutes as we prepared to go out. Hotel staff also missed cleaning my room one day.... I'd probably stay here again.
Response from General Manager on Aug 8, 2016
Dear Costumer, Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales

6/10 Okay

Jack, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Print your hotels.com voucher before arrival
A bit far from their partnered beach area, but a nice place overall. If you are on a budget, then the basic room and services gets nothing extra, like buffet meals. That's fine because there are so many better options anyway. Friendly and helpful staff. Make sure you have a printed voucher from this site.
Response from General Manager on Aug 8, 2016
Dear Customer, Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales

8/10 Good

Banyamyan

Liked: Cleanliness, staff & service, room comfort
Visitor from U.S.
The hotel was nice. The room was clean and daily refreshed by staffing. If you need anything just go to the front desk and they will handle it. Simple as that. Spanish or English. Will book again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 16, 2016
Gracias por su visita a Nina Hotels. Yvonne Yah Ecommerce

8/10 Good

William, British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. The only suggestion would be to get rid of the plastic band you have wear on your wrist for security purposes.
Response from General Manager on Aug 22, 2016
Dear William, thanks for your comments, we will take them into account. Regards, Yvonne Yah Ecommerce

8/10 Good

Alejandro zepeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 22, 2016
Estimado Alejandro, Agradecemos su puntuación para con nosotros. saludos cordiales, Yvonne Yah Ecommerce

6/10 Okay

cardan, California

Liked: Cleanliness, room comfort
Disliked: Staff & service
nothing about people, only money
The room is ok. Good air conditioner, silent. Internet connection working well. However, at this hotel the less important is the guest. The staff seems hate this job. Unfriendly, mechanical, never attentive or helpful when you need something. The exception are the ladies working during the breakfast (who don't belong to the Hotel staff, they are hired workers).
Response from Yvonne Yah on Aug 22, 2016
Dear Cardan, Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to food.stores and bars.
Hotel is a nice hotel to relax in. Food, drinks and bars just across the street
Response from Yvonne Yah on Aug 29, 2016
Dear JC Thank you for your evaluation, We hope to come back soon. Have a great day!

6/10 Okay

CL, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price
Great location and friendly staff! Lovely pool and grassy oasis to relax. Only issues were no baby crib was available for our 10 month old. Also water had a very strong chemical smell and the AC fan did not function well. I would stay there again.
Response from General Manager on Aug 29, 2016
Dear CL de MA USA Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last two years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to the strip ADO bus terminals
Staff welcoming and were always ready to make stay comfortable court yard nice along pool and transportation to beach was efficient
Response from Yvonne Yah on Aug 29, 2016
Dear Guest! Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah Gte. E-commerce sales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect for what we wanted. Something just to sleep and keep our luggage at. The pool area is super cute and the staff was so nice and helpful! I recommend if you are looking for somewhere close to the beach and next to the town. Walking distance to restaurants, clubs and shopping!
Response from General Manager on Sep 26, 2016
Dear Guest; Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah E-commerce Sales Manager

8/10 Good

Sue, Nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price I paid,exceeded my expectations,,great value,,near everything beach ,bus station,city center,restaurants,.hotel was quiet & clean ,the pool was nice ,breakfast was okay but I didn't expect much for the price I paid,,will certainly come back
Response from General Manager on Sep 26, 2016
Dear Sue Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah E-commerce Sales Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Everything you might expect from a reasonably priced hotel close to the happening area in Playa del Carmen. The two downsides are that there is no parking, even off-street parking is really scarce and the breakfast could do with some improvement.
Response from Yvonne Yah on Sep 26, 2016
Dear Guest, Thanks for your comments. I inform you that in recent years have made many improvements to our properties. We invite you to stay with us again and can be treated as it deserves. Best regards, Yvonne Yah E-commerce Sales Manager

8/10 Good

Bruce, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Small Newer Hotel close to downtown
Near bus station, main action area, beach and ferry. But off strip by a couple of blocks so quiet. Stayed first night in Playa del Carmen, then tried a couple of more character properties. Went back for the quiet and familiarity. Nice private courtyard and pool. Question the rack rate, but got a good last minute price.
Response from General Manager on Oct 3, 2016
Dear Bruce We appreciate your comments We hope that you come back very soon at your home Nina Hotel Greetings,

2/10 Terrible

Angie, Ca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor ac /
Bad experience no ac didn't work did not want to move us to other room waited more than two hours to solve the ac issue will not recommend, big open gap under main room door and ac not cold enough
Response from General Manager on Oct 3, 2016
Dear Angie We very much regret the bad experience we had with us. I inform you that we have been in a redeveloped regarding renovations in the hotel, services, facilities and staff themselves, in order to offer a better option for your stay. We are taking into account their comments as they do through improvements to the enjoyment of all our customers. Best regards!

8/10 Good

Ellimanelliman

Liked: Cleanliness, staff & service, room comfort
Great value for price paid
I stayed here for a night and it was good. Nothing luxurious, but necessary accommodation met. Clean rooms, clean hotel, clean floors. So far so good. And for $50, not a bad deal. Walking distance to all the nightlife too.

8/10 Good

Verified traveller

Disliked: Cleanliness, room comfort
Response from General Manager on Oct 3, 2016
Thanks for your comments,

8/10 Good

Irma, El Paso, TX, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Good value for the money, very clean and staff was friendly and helpful. Excellent location and relatively close to the beach. We were there during Easter week and was difficult to find parking, the hotel does not have parking lot. Crowded on the beach club so we could not even get a towel or an umbrella.
Response from Yvonne Yah on Oct 3, 2016
Thanks for your comments, Best Regards Yvonne Yah E-Commerce Manager

6/10 Okay

Russo, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room are very small, and what they call two full beds, really are two twins. Everyone that worked there only spoke very little english, very little.
Response from General Manager on Oct 3, 2016
Dear Russo, We very much regret the bad experience we had with us. I inform you that we have been in a redeveloped regarding renovations in the hotel, services, facilities and staff themselves, in order to offer a better option for your stay. We are taking into account their comments as they do through improvements to the enjoyment of all our customers. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from General Manager on Oct 3, 2016
Muchas Gracias por sus comentarios, esperamos muy pronto tenerlos de regreso, Saludos Cordiales Yvonne Yah Gerente de E-Commerce

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Nina hotel
The hotel is at a great location and looks pretty nice.
Response from General Manager on Oct 3, 2016
Thank you for your comments, we hope to have them back soon, Best regards Yvonne Yah E-Commerce Manager

6/10 Okay

M, London

Liked: Cleanliness
NINA - by two 20 something girls
Clean room, nice situation: close enough to beach and restaurants etc but far enough from the nightlife noise. Great hotel, secure and clean but one criticism: the floors and walls are very thin. We were kept awake by the people upstairs who came in from a night out and walked around in heals which echoed through our room. Overall good but ask for a room on the second floor an be considerate to the poor people below you!
Response from General Manager on Jan 16, 2017
Dear M; Thank you very much for your comments. I am pleased to inform you that we have remolded the hotel. Many things have changed in the last years in the hotel. Speaking of furniture, buildings and new staff. We hope to have him back soon and make your experience great. Best regards Yvonne Yah Gte. Ecommerce sales

6/10 Okay

Verified traveller

I didn't like having to wear the arm band that supposedly allowed me access to the hotel. No one ever checked the arm band and it was annoying to wear. The staff spoke limited English. There was black mold growing on the ceiling in the bathroom. Poor ventilation in the room. The tv remote didn't work nor did the air conditioner
Response from General Manager on Oct 10, 2016
Dear Customer, We regret the bad experience we had with us, many of the services have changed over the years within the Hotel what we now has improved satisfaction with you our customers. We greatly appreciate you submit your comments, as these allow us to improve every day. Yvonne Yah Gte. E-Commerce Sales

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Response from General Manager on Oct 10, 2016
Thanks for your points,

10/10 Excellent

Anna, Alameda, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Nina Hotel Palya Del Carmen, Mexico
I've gotten such a good deal on this hotel, that I can't really complain. I wish they had a water cooler in the lobby, this is the first hotel in Mexico I stayed at that did not have water in public places. It also got loud sometimes till past midnight, but it's not really their fault. Other than that, this is conveniently located budget hotel and a good value for money.
Response from General Manager on Oct 10, 2016
Dear Customer, Thank you, for your comments. Many of the services have changed over the years within the Hotel what we now has improved satisfaction with you our customers. We greatly appreciate you submit your comments, as these allow us to improve every day. Yvonne Yah Gte. E-Commerce Sales

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Do not flush toilet paper.
This review title says it all. This hotel insists that toilet paper be placed in the waste receptacle rather than be flushed down the toilet. This is especially challenging when one is experiencing Montezuma's Revenge. I would not recommend this hotel to anyone expecting to flush their soiled toilet paper.
Response from General Manager on Oct 10, 2016
Dear Anonimo; Thank you for your comments. Yvonne Yah Ecommerce Sales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from General Manager on Oct 10, 2016
Muchas gracias por sus comentarios. Yvonne Yah Ventas Ecommerce

8/10 Good

Dorian, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Nina, March 2011
I rented this place in particular because in the write up it stated that parking was free. Well it was free if you could find it on the street, and not get a ticket. There is no parking included here. Other than that I was content with the room and service. The front desk personnel were fluent in English and the place is safe and secure. Two minute walk to the beach down 6th (1.5 blocks west of 5th on 6th). Bars and restaurants are seconds away (3-4 blocks south of Coco Bongo). If you don't need parking and enjoy peace and quiet, this is for you. Lots of hot water. Rooms are simple, internet is included and works all the time. 21" (old school) TV with cable, couple English movie channels. Economical and clean. I would sum it up as a very basic place but worth the cheaper price.
Response from General Manager on Oct 10, 2016
Thank you very much for your comments. We hope to serve you again soon, this home Nina Hotel and Beach Club. We welcome your recommendations with friends and family. We will consider your suggestions with the services you mention must improve. Best regards Yvonne Yah E-commerce Sales Manager