The content of your message does not surprise us, but it also interests us.We will not deny that Playa del Carmen is a city that loves to party, and also that the music from a bar is a nuisance for some nights.But we continue to be surprised that you say , the music 'made the bed shake' until 5 in the morning. Adding a little too much to an already clear explanation, sorry if we say so, doesn't help. Truth is, the venue which starts playing some nights, finished at 02.40 on all three evenings.Furthermore, and since the hotel, as has often happened since 1997, was full, we must mention that the other customers continued their holidays as planned: this, respecting once again your opinion at least about the impact of the nightlife: to explain how over the years , future customers will be able to read absolutely contrasting opinions regarding the same room, and all worthy of respect .But it is also true that not all visitors are the same. Even the other hotel chosen as the second option by you (far away from the town) would demonstrate once again that it is advisable for the customer who knows himself better than anyone else to do a good research before booking a space in a town like this which is known, I repeat, for the beach during the day and the liveliness at night.It seems right to me to let it be known that in reality you first asked us to keep the room, only changing to the low floor plan, because you wanted to return, but this didn't happen.We run a business : that, like an airline, has rates and policies that are fairly easy to read. Of course you received a polite message from Expedia, but at no time a refund statement, because this Agency follows the rules of the rates.We also hope that all of this is not a reaction to significant, if unintentional, damage to the roof ventilation system, for which you were asked to pay.But we think that above all, your comment will be able to be read by many people and everyone, reading one so negative, others excellent and others still average, will be able to decide how to design their holiday just as they wish, and for this we thank you .