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Reviews of Holiday Inn Express Plattsburgh, an IHG Hotel

2.5 out of 5
Holiday Inn Express Plattsburgh, an IHG Hotel
8 Everleth Drive, Plattsburgh, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 320 out of 581 reviews" "
Rating 8 - Good. 154 out of 581 reviews" "
Rating 6 - Okay. 58 out of 581 reviews" "
Rating 4 - Poor. 32 out of 581 reviews" "
Rating 2 - Terrible. 17 out of 581 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cassandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs a bit more diversity and a warmer pool.. Other than that it was a great time!!
Stayed 2 nights in Apr 2024
Response from Sam on May 25, 2024
Thank you for being a guest at our hotel and taking the time out of your day to submit us a review.Sincerely,SamanthaFront Office Supervisor

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sam on May 21, 2024
Thank you for have been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Vidan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Sam on May 19, 2024
Thank you for have been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

8/10 Good

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and convenient!
Stayed 1 night in May 2024
Response from Sam on May 14, 2024
Thank you for have been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Edward

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and nice, staff very polite
Stayed 1 night in May 2024
Response from Sam on May 14, 2024
Thank you for have been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

8/10 Good

Jéane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants
Stayed 1 night in May 2024
Response from Sam on May 11, 2024
Thank you for have been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sam on May 11, 2024
Thank you for have been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel is well kept, room was clean and breakfast was good!
Stayed 1 night in May 2024
Response from Sam on May 7, 2024
Thank you for taking the time out of your day to submit a review.Sincerely,Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near shopping, dining and interstate.
Stayed 1 night in May 2024
Response from sam on May 4, 2024
Thank you for taking the time out of your day to submit a review. Sincerely,SamanthaFront Office Supervisor

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway
Stayed 1 night in Apr 2024
Response from sam on Apr 25, 2024
Thank you for taking the time out of your day to submit a review.

10/10 Excellent

Neil H

Stayed 1 night in Apr 2024
Response from Sam on May 7, 2024
Thank you for taking the time out of your day to submit a review.Sincerely,Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy. Great Parking
Stayed 1 night in Apr 2024
Response from Sam on Apr 13, 2024
Thanking for taking the time out of your day to submit a review. Sincerely,SamanthaFront Office SupervisorHoliday Inn Express

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Sam on Apr 11, 2024
Thank you for taking the time out of your day to submit a review. Sincerely, Samantha Front Office supervisorHoliday Inn Express

8/10 Good

MICHEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was hard to find the entrance to the hotel when coming from the opposite direction. Someone left a pair of jeans next to the elevator which was weird.Rooms are VERY small, but cozy.
Stayed 1 night in Apr 2024
Response from Sam on Apr 7, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a rather long walk to downtown area. No Ubers, however not the hotels fault. Staff and amenities were clean, professional and helpful as far as local information. Definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Sam on Apr 5, 2024
Thank you for being our guest, we are delighted that you had a wonderful experience. Our staff appreciate your compliments and we look forward to welcoming you back soon. Sincerely, Samantha Front Office Supervisor Holiday Inn Express

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Property was a remodel. All staff was plesant and professional. Breakfast was not your average but above average foods. Bacon, sausage, pancakes, french toast, eggs, yogurts. So much more. Pool was under repair for out last night stay. Disappointment for my grandchildren. Had to check out earlier than expected as large storm to hit. Check out was seamless and very accomodating of refund
Stayed 3 nights in Apr 2024
Response from Sam on Apr 5, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Diana

Stayed 1 night in Mar 2024
Response from Sam on Apr 21, 2024
Thank you for taking the time out of your day to leave us a review. Sincerely, SamanthaFront Office SupervisorHoliday Inn Express

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The back entrance B was not locked and could be opened without a key. Poor security - disappointing
Stayed 1 night in Mar 2024
Response from Sam on Apr 3, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 27, 2024
Thank you for having been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Sandra Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed Good breakfast Reception seemed a little overwhelmed Overall would stay again
Stayed 1 night in Mar 2024
Response from Sam on Mar 25, 2024
Thank you for being our guest, we are delighted that you had a wonderful experience. Our staff appreciate your compliments and we look forward to welcoming you back soon. Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and quiet
Stayed 1 night in Mar 2024
Response from Sam on Mar 25, 2024
Thank you for having been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Trindade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great service.
Stayed 1 night in Mar 2024
Response from Sam on Mar 25, 2024
Thank you for having been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 25, 2024
Thank you for having been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

susan, south glens falls

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 25, 2024
Thank you for having been our guest recently and for taking time to submit a review.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Grayson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Sam on Mar 19, 2024
Thank you for have been our guest recently and for taking time to submit a review.

10/10 Excellent

Neil

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from sam on Mar 18, 2024
Thank you for taking time out of your day to leave us a review. We hope to see you again soon. Sincerely, SamanthaFront office supervisorHoliday Inn Express

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
I am in Plattsburgh a few times a year and I always stay here. The place is clean. It's very affordable and the staff are always very friendly.
Stayed 1 night in Mar 2024
Response from The Front Desk Team on Mar 11, 2024
Good Afternoon Adam, Thank you for your honest review. We are happy to see that you choose our hotel as your place to stay here in Plattsburgh!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, friendly staff, breakfast good! Definitely we will be back soon!
Stayed 1 night in Mar 2024
Response from sam on Mar 10, 2024
Thank you for taking the time out of your day to submit a review. We look forward to seeing you be our guest in the future. Sincerely, SamanthaFront Office SupervisorHoliday Inn Express

4/10 Poor

Merinda De

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Poor breakfast, not enough food and room for all the guests.
Stayed 1 night in Mar 2024
Response from Sam on Mar 5, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. We are well known for our level of customer service and attention to detail, so I apologize that you were not satisfied with your stay. Also thank you for bringing this to our attention we will work on improving these items. Once again, we thank you for having chosen the Holiday Inn Express and I hope that we will have the opportunity to have you as our guest again in the future.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Feb 2024
Response from Sam on Feb 27, 2024
Thank you for your review we look forward to seeing you again. Holiday Inn Express Staff

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay . Friendly staff . Beautiful and clean room . Excellent breakfast . It will be our go to when in Plattsburgh. Thank you to the Holiday Inn Team !
Response from Sam on Feb 27, 2024
Thank you for your review we look forward to seeing you again. Holiday Inn Express Staff

10/10 Excellent

Claude

Stayed 1 night in Feb 2024
Response from Sam on Feb 27, 2024
Thank you for a 10 out of 10 review we look forward to seeing you again. Holiday Inn Express Staff

10/10 Excellent

Elisa, Hampton Bays

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean, and nice hotel to stay
Stayed 2 nights in Feb 2024
Response from Sam on Feb 27, 2024
Thank you for your review we look forward to seeing you again. Holiday Inn Express Staff

10/10 Excellent

James Eric

Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Thank you for your rating us a 10 out of 10 and we look forward to seeing you on your next stay.

6/10 Okay

Randy

Travelled with family
Liked: Staff & service
On the positive side the beds were very comfortable and the room was clean. On the negative side, there was. Strange thumping noise that sounded like the pipes. This was quite loud at least 7 separate times. The fixtures in the bathroom were all loose, with the towel bar being so much so that it fell down. The Breakfast was quite a let down as it was not up to what we got from Holiday Inn on previous stays. The eggs were very cold as was the sausage. Cinnamon rolls were doughy. French toast was cold. We will not betraying at this particular Holiday Inn again.
Stayed 1 night in Feb 2024
Response from Sam on Feb 28, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. Thank you for taking the time out of your day to submit a review. We are well known for our level of customer service and attention to detail, so I apologize that you were not satisfied with your stay. Once again, we thank you for having chosen the Holiday Inn Express and I hope that we will have the opportunity to have you as our guest again in the future.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Thank you for rating us a 10 out of 10 we are glad you enjoyed your stay.

10/10 Excellent

Gavrila, Thornhill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel with easy access from highway. Inside all is done with great taste new clean. Rooms are large quiet with nice bed sheets the bathroom is modern.
Stayed 1 night in Feb 2024
Response from Sam on Feb 27, 2024
Thank you for your review we look forward to seeing you again. Holiday Inn Express Staff

10/10 Excellent

Antoinette

Liked: Staff & service
It was nice but the hotel room was dirty the was a smell in the fridge in the room and the showers doors was not clean at all and the bed rest was full of stains not clean at all we will not go back to this hotel I like a hotel clean and not dirty. Thank you Antoinette from Blainville Canada
Stayed 1 night in Feb 2024
Response from Sam on Feb 28, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. Also, thank you for taking time out of your day to submit a review. We appreciate you brining up these items to our attention so that we can follow up on them. Once again, we thank you for having chosen the Holiday Inn Express and I hope that we will have the opportunity to have you as our guest again in the future.Sincerely, Samantha Front Office Supervisor Holiday Inn Express

10/10 Excellent

MICHEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Thank you for rating us a 10 out of 10 we are glad you enjoyed your stay.

10/10 Excellent

Igor

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Super friendly. Fast easy check in. Keep doing great work!!
Stayed 1 night in Feb 2024
Response from The Front Desk Team on Feb 17, 2024
Thank you Igor for your kind review! We appreciate you!

8/10 Good

Sheila

Stayed 1 night in Feb 2024
Response from sam on Mar 22, 2024
Thank you for taking time out of your day to submit a review. Sincerely,SamanthaFront Office Supervisor

10/10 Excellent

Nicanor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Front Desk Team on Jan 30, 2024
Thank you for your review! We appreciate you!

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from The Front Desk Team on Jan 30, 2024
Thank you for your review! We appreciate you!

8/10 Good

Shanyka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Front Desk Team on Jan 30, 2024
Thank you for your review! We appreciate you!

10/10 Excellent

krisztina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Jan 30, 2024
Thank you for your review! We appreciate you!

8/10 Good

Marvreen

Stayed 1 night in Jan 2024
Response from The Front Desk Team on Jan 30, 2024
Thank you for your review! We appreciate you!

8/10 Good

Humberto Renato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Front Desk Team on Jan 30, 2024
Thank you for your review! We appreciate you!

10/10 Excellent

Raphael

Stayed 1 night in Dec 2023
Response from The Front Desk Team on Jan 30, 2024
Thank you for your review! We appreciate you!

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Front Desk Team on Jan 30, 2024
Thank you Heidi for your review!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable, clean, quiet, w/a few quirks
Sink was cracked. Bathroom separated from sink made stay a bit strange. Shower area is small. Bed was nice, sheets. Quiet room. Location good. Furniture is basic, like particle board IKEA. Price for us was good, $110.
Stayed 1 night in Dec 2023
Response from The Front Desk Team on Jan 30, 2024
Good day Alan, sorry for the delayed response. We also would like to apologize for the less than perfect stay you encountered! Your honest feedback is truly appreciated!