Terrace/patio

Reviews of Hilton Garden Inn Melville

3 out of 5
Hilton Garden Inn Melville
1575 Round Swamp Rd, Plainview, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very nice and updated. Ample space to work. No free breakfast and the breakfast buffet was expensive.
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Howard, thank you for your feedback on the Hilton Garden Inn Melville. It’s fantastic to hear you enjoyed the updated and spacious rooms. We appreciate your comments regarding the breakfast, and we will take them into consideration. We're looking forward to welcoming you back in the future.

4/10 Poor

Margaret

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Construction was going on in hotel. We stayed on second floor. Rugs were taken up & in morning heard banging at 8:30. Also, was out the whole night & when we wennt to room no one cme to make our bed & we had no clean towels. On the day we were leaving and wanted to sleep a little late the made came early in the morning and woke us up from knocking on the door. I feel if work was being done we should have been told when reservations were made.
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Margaret,Thank you for sharing your feedback. The situation you described regarding the ongoing work does not reflect the experience we aim to provide. Cleanliness and guest comfort are top priorities for us, and your comments will be addressed with our team members. Your input about the need for timely updates is noted. We appreciate your patience and understanding.

8/10 Good

Duffalope

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In a nice area
Stayed 2 nights in Apr 2024
Response from Customer Service on May 10, 2024
Duffalope, it's lovely to hear that you appreciated the location of Hilton Garden Inn Melville. We trust that the surroundings contributed to an overall enjoyable stay. Thank you for sharing your experience, and we're eager to welcome you back in the future.

4/10 Poor

Tsheringla

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My bathroom had a water leaking
Stayed 1 night in May 2024

10/10 Excellent

Kettia

Travelled with group
Liked: Amenities
It was good
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Kettia, thank you for your feedback. We're thrilled to learn that your stay at Hilton Garden Inn Melville met your expectations. We continually strive to provide exceptional experiences for our guests. Hope to welcome you back in the future.

2/10 Terrible

YANHUA

Stayed 3 nights in Mar 2024
Response from Customer Service on May 16, 2024
The team is sorry to see that your experience did not meet expectations. If there is any specific feedback you would like to share, it would help us improve our services. Thank you for your input.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, lovely hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Andrea, your wonderful feedback is greatly appreciated. We're thrilled that your stay at the Hilton Garden Inn Melville exceeded your expectations and we were able to provide a stellar experience. Your compliments about the charm of our hotel are truly heartening. We're looking forward to your next visit.

10/10 Excellent

Gregg

Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
Gregg, it's wonderful to hear that you've had a fantastic stay at Hilton Garden Inn Melville. Our team appreciates your top rating and sees it as a testament to the hard work we put into providing an incredible experience for our guests. Visit us again soon!

8/10 Good

Reinoni

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Reinoni, thank you for taking the time to leave a rating for Hilton Garden Inn Melville. It's great to see you've had an overall positive experience. We look forward to your next visit. Enjoy your travels!

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Pricey for accommodations . Front desk staff is uninformed. They think because they say unfortunately and sorry a lot that’s enough for the customers
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Lisa,It's disappointing to hear that your experience did not meet your expectations. Our goal is to offer competitive rates and ensure our front team members are knowledgeable to assist our valued guests. The concern you've highlighted will serve as a focal point for continuous improvement. We remain at your service and hope we get another opportunity to exceed your expectations.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Ashley, thank you for your stay at Hilton Garden Inn Melville and for rating your experience. We're thrilled you had a positive stay and we hope to welcome you back again soon for an even greater experience.

10/10 Excellent

maria, somers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable beds! Will be looking for Hilton Garden Inns wherever we travel!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Maria, thank you for your rave review of Hilton Garden Inn Melville. We're thrilled to know you found the beds supremely comfortable! Your loyalty to us is truly appreciated and we can't wait to host you again, providing the same level of comfort wherever your travels may take you.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed to stay an extra day and the hotel was very helpful to extend the reservation. I always stay at this hotel, very convenient to everything. Clean, quiet, great staff. Great parking.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Christine, thank you for your continued loyalty to Hilton Garden Inn Melville. Your remarks on our convenient location, cleanliness, and tranquility are greatly appreciated. Our team members are thrilled to hear they were able to assist you with extending your stay. We look forward to welcoming you back for another stellar experience with our ample parking facilities.

6/10 Okay

eunice

Disliked: Property conditions & facilities
No signs for entrance do to renovation
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Eunice, we appreciate your feedback and apologize for any confusion upon arrival due to the ongoing enhancements. Your comments will assist us in making the entrance more apparent during such times. We hope to welcome you back in the future where we trust you'll have an easier time navigating due to these improvements.

10/10 Excellent

Chakerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff as very kind. I especially enjoyed the gym, pool and hot tub.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Chakerie, we are thrilled to hear that you enjoyed your stay at Hilton Garden Inn Melville. Our team members' kindness and excellent amenities, like our gym, pool, and hot tub, always aim to provide a welcoming and enjoyable experience for our guests. We truly value your feedback and look forward to hosting you again in the future.

10/10 Excellent

Carmen

Liked: Property conditions & facilities
No complaints. Lovef everything.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Carmen, it's a pleasure to hear that your stay at Hilton Garden Inn Melville met your expectations and everything went smoothly. We appreciate the support and look forward to welcoming you back in the future. Safe travels.

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Rachel, thank you for your rating of our hotel. We're always striving to provide exceptional experiences for our guests at Hilton Garden Inn Melville. If there's any specific feedback you'd like to share to help us improve, we'd greatly appreciate it. We hope to welcome you back again in the future.

10/10 Excellent

Angie

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Angie, thank you for leaving a top score for Hilton Garden Inn Melville. We're thrilled to have met your expectations and look forward to welcoming you back in the future.

8/10 Good

EUGENIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean and odorless. Good parking facilities and staff was very helpful and friendly.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Eugenio, thank you for your feedback. It's heartwarming to read about your positive experience at Hilton Garden Inn Melville. We constantly strive to maintain cleanliness and our team members always aim to be friendly and supportive. We look forward to your next visit and continuing to meet your expectations.

6/10 Okay

Manhar

Liked: Staff & service
Disliked: Property conditions & facilities
There was renovation going on. We couldn't use pool and other facilities.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Manhar, thank you for sharing your experience. It's regrettable to hear that certain amenities were unavailable during your stay due to necessary improvements being made. We assure you that such interruptions are temporary and our aim is always to give our guests access to all our facilities. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Lois

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and good location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Lois, thank you for your wonderful feedback regarding Hilton Garden Inn Melville. We're delighted to know you found our location convenient and appreciated the serene environment. We eagerly await your next visit, ensuring another peaceful, well-situated stay for you.

10/10 Excellent

Ellen J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Ellen, thank you for choosing Hilton Garden Inn Melville. We're thrilled to know you had an outstanding experience, and we look forward to welcoming you back in the near future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Smells good and it is clean.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Julie, we're thrilled to hear that you appreciated the cleanliness and refreshing ambiance of the Hilton Garden Inn Melville. Thank you for sharing your delightful experience. We're looking forward to welcoming you back again for another wonderful stay.

10/10 Excellent

Naweed

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Naweed, thank you for acknowledging the cleanliness of Hilton Garden Inn Melville. Our dedicated team members strive to maintain a spotless environment for our guests. We appreciate your positive feedback.

10/10 Excellent

HEAJIN

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
HEAJIN, we appreciate your superb rating. It's great to hear that your stay at Hilton Garden Inn Melville was enjoyable. We look forward to welcoming you back in the near future.

10/10 Excellent

Michelle

Travelled with group
This was my first stay here and I would definitely stay here again. Staff was very pleasant and helpful, breakfast was wonderful, hotel was clean, lots of parking. I was very happy with my choice.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Michelle, thank you for choosing Hilton Garden Inn Melville for your recent stay. It's delightful to read that our inviting team, appetizing breakfast and clean surroundings contributed positively to your experience. We value your feedback and look forward to your return.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Scott, thank you for your top rating of Hilton Garden Inn Melville. It's heartening to know that you had a wonderful stay with us. We greatly value your support and look forward to your return visit.

8/10 Good

Kristin

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for sharing your thoughts with us, Kristin!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Melville. Thank you and have a lovely day!

6/10 Okay

tracy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for sharing your feedback, Tracy.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Yenni

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Yenni, it's wonderful to see you rated your stay at Hilton Garden Inn Melville so highly. We're delighted your experience met your expectations and hope to welcome you back again soon for another memorable stay.

4/10 Poor

Katie

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Went here with my daughter because she wanted to swim and they have an awesome indoor pool and hot tub. We get there yesterday evening, get dressed to go to the pool, get downstairs and there is an “out of order” sign on the room with the pool! No where on the website did it say this. My daughter was so upset!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Katie, it's regrettable to hear about your disappointment. We understand how essential the pool amenities are for our guests, especially for an enjoyable staycation with children. Typically, any unplanned disruptions to these services are updated on our page as soon as possible. We are sorry if there appeared to be a discrepancy during your visit. We hope you give us another chance in future to provide a more satisfactory experience for both you and your daughter.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was excellent.and offering us an early sign in just went above what i expected.would use again,Brian
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Brian, it's wonderful to learn that the Hilton Garden Inn Melville left such a lasting impression on you, and that our team members exceeded your expectations with their excellent service and accommodating your early check-in request. We look forward to welcoming you back in the future!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Thank you for the amazing rating, Kathleen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hilton Garden Inn Melville. Thank you again for sharing!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
We appreciate you taking the time to share your feedback, David.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Okay

jeff

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Jeff, despite the middling score, we are committed to improving guest satisfaction, and your insights could greatly assist us. Thank you for choosing us for your stay, and we hope to have the opportunity to serve you better in the future.

6/10 Okay

Stephanie

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 21, 2024
Thank you for taking the time to share your feedback, Stephanie.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 Good

Marianne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all warm and welcoming. Unfortunately, there were dried blood stains on the rug. The hotel was booked so we didn't even bother to ask for a new room. Outside in the night, there were cars and motorcycles racing; making it difficult to sleep.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Marianne, it's pleasing to hear that our team members at Hilton Garden Inn Melville were welcoming. However, it's disheartening to know you had an issue with room cleanliness and outside noise disrupting your sleep. Ensuring a clean, comfortable and quiet environment is our commitment, and we encourage guests to bring to light any concerns, regardless of occupancy, so we can effectively address them. We hope for another opportunity to meet and exceed your expectations.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Kathy, it's fantastic to hear that you found Hilton Garden Inn Melville to meet your needs for your stay. We strive to create comfortable and straightforward experiences for our guests. We look forward to welcoming you back on your next trip.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go-to place when we work on Long Island!
As touring musicians, we travel quite a bit and, whenever we have shows on Long Island, this is our go-to place. Rooms are modern and clean with comfortable beds. Lots of parking and it's surprisingly quiet, which is great! The area has tons of excellent restaurants and amenities (supermarket, etc.) and is right off the highway so it's easy to get pretty much anywhere. Highly recommend!
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 10, 2024
Laura, your warm words about Hilton Garden Inn Melville brighten our day. It's heartening to know that our hotel is your preferred stop during your Long Island tours. Our team members make it a point to ensure a serene, modern, and clean stay for our guests. We're pleased your experience reflects that. Its proximity to various prime locations adds to the overall experience. We're eagerly awaiting your next visit to continue delivering the comfort and convenience you've come to expect.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 9, 2024
Kimberly, thank you for your positive feedback. We're thrilled to hear that you appreciated the Hilton Garden Inn Melville. Your satisfaction is a rewarding affirmation of our efforts to provide a welcoming and appealing place for our guests. We look forward to your next visit.

10/10 Excellent

Alycia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Alycia, it's great to hear that your stay at the Hilton Garden Inn Melville exceeded your expectations. We truly appreciate the perfect score and we hope to serve you again in the near future. Safe travels.

10/10 Excellent

Rocco

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Rocco, thank you for taking the time to rate your recent stay. We're thrilled to see that you've had a favorable experience at the Hilton Garden Inn Melville. We appreciate your positive feedback and look forward to welcoming you back soon for another outstanding stay.

10/10 Excellent

Anaiec

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Hilton Garden Inn Melville was amazing! The rooms were clean, and they had free housekeeping every single day. Upon arrival, the young lady at the front desk, Mia, was very welcoming. She made my stay there more enjoyable. She attended to my every need, and explained everything thoroughly. If I'm ever in the area again I wouldn’t hesitate to stay there. I definitely recommend staying at the Hilton Garden Inn Melville.
Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Anaiec, it's a delight to read about your wonderful experience at Hilton Garden Inn Melville! We're pleased to know our well-kept rooms and daily housekeeping exceeded your expectations. It's also heartwarming to hear that Mia made your stay more enjoyable with her attentive service and warm welcome. We eagerly look forward to your return and truly appreciate you recommending us to other travelers.

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Way to nosey
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 1, 2024
Jennifer, it's regrettable to hear that your stay didn't meet your expectations regarding privacy. Our team members make every effort to strike a balance between attentiveness and respecting guest boundaries. Your feedback will be noted for improvements.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Allison, it's fantastic to hear about your wonderful experience at the Hilton Garden Inn Melville. We're thrilled you enjoyed your stay. We look forward to your return in the future.

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Thank you for the 5/5 rating, Jelena!It's excellent you enjoyed your time at Hilton Garden Inn Melville so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Natalie

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Natalie, thank you for your top-rated visit at Hilton Garden Inn Melville! We appreciate you taking a moment to share your rating with us. Your support means a lot to the team and we look forward to welcoming you back in the future.

10/10 Excellent

Sid

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
Thanks for the perfect rating, Sid!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Melville.

8/10 Good

AARON

Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Aaron, it's great to hear that your experience at Hilton Garden Inn Melville left a positive impression. Our aim is always to provide exceptionally comfortable and enjoyable stays. We trust we'll see you again on your next visit. Safe travels on your journey ahead.

10/10 Excellent

Diva De

Liked: Staff & service, property conditions & facilities
Thumbs up
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 24, 2024
Diva De, thank you for your succinct yet positive feedback about your stay at Hilton Garden Inn Melville. We are thrilled that you enjoyed your visit, and we hope to have the pleasure of welcoming you back in the future.