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Reviews of Homewood Suites by Hilton Pittsburgh Southpointe

3 out of 5
Homewood Suites by Hilton Pittsburgh Southpointe
3000 Horizon Vue Dr., Canonsburg, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1009 reviews" "
Rating 8 - Good. 219 out of 1009 reviews" "
Rating 6 - Okay. 62 out of 1009 reviews" "
Rating 4 - Poor. 30 out of 1009 reviews" "
Rating 2 - Terrible. 25 out of 1009 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around!
Stayed 1 night in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 24, 2024
Thank you for the review.

10/10 Excellent

hualin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and spacious. The pool is warm and clean
Stayed 1 night in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 24, 2024
Thank you for the review.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice place to stay all kinds of amenities and the free breakfast has a lot to offer great experience
Stayed 1 night in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 20, 2024
Thank you for the positive review.

8/10 Good

Milissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 20, 2024
Thank you for the positive review.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a business park which makes it quite at night. Consistent good experience from this hotel although this visit the furniture in one of the two rooms our family used was nearing its end of useful life
Stayed 2 nights in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 21, 2024
Thank you for the positive review.

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Rooms and furniture desperately need updating. First room the couch was full of stains, rust around the shower and just looked worn down. Second room had worn look and not only were couch cushions stained, they also had tears in several places. Not what I’d expect for Hilton
Stayed 3 nights in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 15, 2024
I want to take a moment and thank you for leaving a review. I am very sorry to hear of the issues you had during your stay. I will be addressing this with the team as that is not up to our standards. I hope that if you are ever in the area again you will give us a chance to make this right.

10/10 Excellent

Jung Sook

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the room size was large
Stayed 1 night in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 16, 2024
Thank you for the positive review.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very nice decor
Stayed 1 night in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 16, 2024
Thank you for the positive review.

6/10 Okay

Kimberly

Travelled with group
Liked: Amenities, property conditions & facilities
It was an ok stay but I wouldn’t come back
Stayed 2 nights in May 2024
Response from Homewood Suites on May 6, 2024
Thank you for the review.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly lady at the front desk. Convenient location and very clean!
Stayed 1 night in May 2024
Response from Hailey Haberman Front Desk Supervisor on May 6, 2024
Thank you for the positive review!

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 6, 2024
Thank you for the positive review!

10/10 Excellent

Cierra

Stayed 2 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 24, 2024
Thank you for the review.

10/10 Excellent

Jinlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 4 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 4, 2024
Thank you for the positive review!

10/10 Excellent

nelson, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 4, 2024
Thank you for the positive review!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 1, 2024
Thank you for the positive review!

6/10 Okay

Justin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice and helpful but rooms dirty and run down. Not your average Hilton experience
Stayed 3 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 1, 2024
Thank you for the review!

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on May 1, 2024
Thank you for the positive review!

10/10 Excellent

Paul

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and convenient
Stayed 2 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 29, 2024
Thank you for the positive review!

8/10 Good

Lyn

Travelled with family, Travelled with pets
Liked: Amenities
Pets allowed
Stayed 1 night in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 28, 2024
Thank you for the positive review!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, very impressed with the hotel and our room!
Stayed 1 night in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 24, 2024
Thank you for the positive review!

10/10 Excellent

Maame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. It felt like I was in a retreat.
Stayed 2 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 17, 2024
Thank you for the review.

8/10 Good

Tristan

Travelled with partner
Liked: Cleanliness, staff & service
Pillows were thin and lacked any support or body. Walls were also thin, so you could hear any noise from the hallway (like doors to other rooms shutting). A lot of the furniture/fixtures in our room were very worn. Pool and breakfast were great. Staff were great. Charged us a $25 “hold” that we could use for snacks in the lobby (but wouldn’t not charge it to us even though we knew we weren’t buying any snacks) that they said would be refunded after we left. Grounds outside well kept. Was an okay hotel but wouldn’t be hard pressed to go back.
Stayed 3 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 17, 2024
Thank you for the review.

8/10 Good

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay! The property was clean, easily accessible, and the staff was super friendly. The gym was clean and organized. The pool and hot tub were very clean. The breakfast was decent and dining area was clean and very nice! Our room was beautiful. They upgraded our room without even asking and without additional charge which was awesome! The only complaint that we had was that the mattress was super firm and not comfortable. But that’s just personal preference! Overall a great experience and would definitely stay here again!
Stayed 3 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 17, 2024
Thank you for the review.

2/10 Terrible

Parabhjot, Roanoke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 12, 2024
Thank you for the review!

10/10 Excellent

Teshon

Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

6/10 Okay

Josh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Jeanne, MARKHAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Highly recommended.
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Antoinea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lady at the front desk had a small attitude. But overall the stay was nice. Hotel was clean, very impressed with the breakfast. I thought it would have just been a muffin. But it was a full wide selection
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Joanne

Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 4, 2024
Thank you for the review!

10/10 Excellent

Anna Mae, Allentown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here about every 3 months. For where we need to go it is a perfect location. Love the breakfast it helps thst we eat before we leave for the day. My granddaughter loves the pool and we enjoy the fire pit and eating outside in the warmer weather. Its oerfect
Stayed 4 nights in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 9, 2024
Thank you for the review!

2/10 Terrible

Celil

Short staff. Waited 20 min to check in .lineup at 8.00 pm. Tired property. Fan was loud as lawn mower, woke up all night because of it. It shouldn't have Hilton tittle
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Dustin

Stayed 1 night in Feb 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 9, 2024
Thank you for the review!

2/10 Terrible

Laura

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 27, 2024
Thank you for the review, what could we have done better?

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was incredibly nice, personable, and accommodating and the breakfast was good too.
Stayed 1 night in Feb 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
They have a good variety for breakfast. The weekday breakfast hot food was better than the weekend hot food. They have a wafflemaker and several flavors of syrup and some wonderful oatmeal with several different toppings. The room layout was nice, but the carpet had stains and so did the couch and the garbage was a split wooden box that was not clean and had no bags. It does have a nice kitchenette with cups, plates, bowls, silverware, a tabletop stove, microwave, regular size refrigerator and sink. This way you can save money by grocery shopping and cooking. The Wi-Fi was not easy to hook into and there was no instruction book or welcome binder with that type of info or other info about the hotel amenities or surrounding area. I needed to get an Ethernet cord from the front desk to hook into the wifi, but once I was hooked in, it worked very well. The pool and hot tub were very nice although i would have personally liked the hot tub to be hotter. The jets; however, were wonderful.
Stayed 3 nights in Feb 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Haley was very welcoming when we arrived. Room was clean and comfortable. Really enjoyed our stay and nice that there were food options within walking distance.
Stayed 1 night in Feb 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Scott

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Laurie

Liked: Property conditions & facilities
50th
It was my loves 50th Birthday and it was amazing
Stayed 1 night in Jan 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Arnold, Lords Valley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room were lovely. However, housekeeping didn’t replace missing batteries in remote and the conditioner was completely empty in the shower bottle. Little things that show lack of attention to detail.
Stayed 1 night in Jan 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Rohini

Stayed 1 night in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this place. The suites are so spacious and comfortable. Easy walk across the street to bars and restaurants. Great breakfast in the morning!
Stayed 1 night in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

6/10 Okay

Kayti

Travelled with partner
Liked: Staff & service
Check in was easy and the beds were comfortable. The room needed to be dusted, specifically baseboards and the lamp. The floor around the bed didn’t appear to have been vacuumed. There were crumbs or something on the ground.
Stayed 2 nights in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Nancy

Stayed 3 nights in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Danny

Stayed 2 nights in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Melissa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love our mini suite, lovely, welcoming staff, nicely decorated front lobby, nice breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Adam

Stayed 1 night in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel and the employees. We often stay here to visit family and they always take care of us the best they can.
Stayed 1 night in Dec 2023

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this place is pretty good for the price. Room is pretty good. It’s not amazing but it’s clean and nice. Staff was super nice and friendly, breakfast has a good bit of options. The main thing is that there was zero hot water, it only ever came out cold. The other thing is that the thermostat wouldn’t change either. What it was set on is what it stayed on. Thankfully it was bearable though.
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Stayed 1 night in Dec 2023