Indoor pool, outdoor pool

Reviews of Park Grove Inn

2.5 out of 5
Park Grove Inn
149 Community Center Drive, Pigeon Forge, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 671 out of 1287 reviews" "
Rating 8 - Good. 383 out of 1287 reviews" "
Rating 6 - Okay. 134 out of 1287 reviews" "
Rating 4 - Poor. 57 out of 1287 reviews" "
Rating 2 - Terrible. 42 out of 1287 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay!!
Stayed 4 nights in May 2024

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, amenities
It has been newly remodeled and was working on it while we were there. I didn’t like that the toilet in the room above us overflowed and came through to our bathroom and caused a musty smell but a burning candle took care of that. All in all a great place to stay. I would book with them again.
Stayed 4 nights in May 2024

10/10 Excellent

Brittney, Pound

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and everyone was nice
Stayed 1 night in May 2024
Response from M on May 24, 2024
Dear Britney,We're delighted to hear that you had a pleasant stay with us! Maintaining cleanliness and providing friendly service are top priorities for our team, so it's wonderful to know that you appreciated our efforts. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!Best Regards,Management Team

6/10 Okay

Sherrie

Travelled with family and small children
Liked: Cleanliness
Definitely overpriced, I paid almost $200 for 1 night. The room was definitely nothing special, bathroom extremely small, only half of a shower door, almost bust your butt in the shower when washing because of the soap from washing, there’s no grip on the shower floor. Room was hot when we arrived, common sense, when a guest makes reservations, ac/heat should be on and the room comfortable for when the guest arrive. Gentleman at the desk when we checked in was very kind and helpful. The lady at the next morning wasn’t friendly at all. No thank you, good morning, absolutely nothing. For the price I paid for 1 night, I don’t think will return to this location for future visits.
Stayed 1 night in May 2024
Response from M on May 24, 2024
Dear Sherrie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay. Your experience does not reflect the level of service we strive to provide, and we're truly sorry for any inconvenience caused. We understand your concerns regarding the room rate and the condition of the room, including the small bathroom and lack of amenities. Your feedback is valuable, and we will review our pricing and room standards to ensure that future guests receive a better experience. Additionally, we apologize for the discomfort caused by the room temperature upon your arrival and for any lapse in friendliness from our staff members. We will address these issues with our team to ensure that all guests are greeted warmly and that room conditions are optimal upon check-in. We appreciate your understanding and hope that you will reconsider staying with us in the future. Sincerely,Management Team

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Rooms were very nice and comfortable beds. Very reasonably priced
Stayed 5 nights in May 2024
Response from M on May 24, 2024
Dear Tammy,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our rooms comfortable with nice amenities, including our beds. Providing excellent value for our guests is important to us, and we're glad you found our pricing reasonable. We hope to welcome you back for another enjoyable stay in the future.Warm regards,Management Team

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from M on May 23, 2024
Dear James,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Very quiet and relaxing. Loved the balcony overlooking the city.
Stayed 4 nights in May 2024
Response from M on May 24, 2024
Dear Rex,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our property and found it quiet, relaxing, and with a lovely view from the balcony overlooking the city. Providing a peaceful and enjoyable experience for our guests is what we strive for, and we're delighted that you had such a positive experience. We hope to welcome you back for another relaxing stay in the future.Best Regards,Management Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from M on May 17, 2024
Dear Melissa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Kenneth

When we were leaving I pulled the covers off the bed to make sure I didn't leave anything and a big bug crawled out.
Stayed 2 nights in May 2024
Response from M on May 24, 2024
Dear Kenneth,Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you experienced. We understand the importance of a clean and comfortable stay, and we're truly sorry that your experience fell short of our usual standards. Rest assured, we take reports of pests very seriously, and we have promptly addressed this matter with our housekeeping team to ensure that appropriate measures are taken to prevent any recurrence. Your comfort and satisfaction are our top priorities, and we're committed to providing a pleasant and bug-free environment for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Management Team

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. I didn't like the shower because it didn't have a full glass door and water was splashed on the floor.
Stayed 4 nights in May 2024
Response from M on May 17, 2024
Dear Philip,Thank you for your feedback. We're glad to hear that you found the room spacious and clean, but we apologize for the inconvenience caused by the shower setup. Your comments regarding the shower door and water splashing on the floor are duly noted, and we'll take this into consideration for future improvements. Ensuring a comfortable and hassle-free experience for our guests is our priority, and we appreciate your input. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Sincerely.Management Team

10/10 Excellent

charlotte, Scottsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place and area
Stayed 1 night in Apr 2024
Response from M on May 16, 2024
Dear Charlotte,We're thrilled to hear that you love our hotel and the surrounding area! Your satisfaction means a lot to us, and we're delighted that you enjoy your time with us. Thank you for your kind words, and we look forward to welcoming you back for more memorable experiences in the future.Best regards,Management Team

8/10 Good

FAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay here. We enjoyed it very much. Had some problems with the plumbing at first but they finally got it fixed. The only dissappointment we had was the continental breakfast, Did not enjoy it at all.
Stayed 4 nights in Apr 2024
Response from M on May 9, 2024
Dear Fay,Thank you for returning to stay with us again! We're glad to hear that overall you enjoyed your stay, although we apologize for the inconvenience caused by the plumbing issues initially. We appreciate your patience while we resolved the matter. We're sorry to hear that the continental breakfast didn't meet your expectations, and we'll take your feedback into account as we strive to improve. We look forward to welcoming you back for another enjoyable stay!Sincerely,Management Team

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was awful. We got bed bugs. It was nasty.
Stayed 3 nights in Apr 2024
Response from M on May 2, 2024
Dear Lisa,We're sincerely sorry to hear about your negative experience during your stay. Your feedback is important to us, and we're taking immediate steps to address the issues you've raised. Please accept our apologies for any inconvenience or discomfort caused. We'll work diligently to ensure that your next visit exceeds your expectations.Sincerely,Management Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from M on May 2, 2024
Dear Thomas,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Awesome heated pool.
Stayed 1 night in Apr 2024
Response from M on May 17, 2024
Dear Nicholas,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location and found our heated pool awesome. We strive to provide a memorable experience for all our guests, and we're delighted that you had a pleasant stay with us. We look forward to welcoming you back for another fantastic stay in the future.Best Regards,Management Team

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice and clean, recently updated.
Stayed 1 night in Apr 2024
Response from M on May 2, 2024
Dear Adam,We're thrilled to hear that you found our hotel nice, clean, and recently updated! Ensuring a comfortable and modern environment for our guests is one of our top priorities. Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!Best Regards,Management Team

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located close to the airport,quiet clean rooms
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. Beds comfortable and food delicious
Stayed 2 nights in Apr 2024
Response from M on May 2, 2024
Dear Sharon,We're delighted to hear that you had a great experience with us! It's fantastic to know that you found our rooms comfortable, the beds cozy, and the food delicious. Providing a comfortable and enjoyable stay for our guests is always our priority. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay in the future!Best Regards,Management Team

8/10 Good

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this hotel. Staff was very professional and friendly. Very clean, had a great breakfast, clean heated pool inside, outside pool was very clean. Our only complaint was wish it had an actual stove to cook on instead of a 2 eye burner
Response from M on May 2, 2024
Dear Joseph,Thank you for your kind words and for recommending our hotel! We're thrilled to hear that you found our staff professional and friendly and that you enjoyed the cleanliness of our facilities, the breakfast, and our indoor and outdoor pools. We appreciate your feedback regarding the cooking facilities, and we'll certainly take that into consideration as we continue to improve our amenities. We hope to have the pleasure of welcoming you back for another great stay in the future!Best Regards,Management Team

6/10 Okay

Believe

Travelled with partner
Disliked: Staff & service
Very nice room,clean and spacious, however the welcoming at the desk was not existing at all,no smile,not a minimum politeness as soon as you check inn,not even a thank you from beginning of this stay until the end,couldn't get a name for the supervisor nor manager ,no name tags and to finish the coffee was just very bad tasting.
Stayed 2 nights in Apr 2024
Response from M on May 2, 2024
Dear Guest,We're glad you enjoyed your room, but we're truly sorry for the lack of warm welcome and service you experienced. Your feedback is invaluable, and we'll address these issues with our team to ensure a more pleasant experience for all our guests. We apologize for the disappointing coffee quality and will work to improve it. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Management Team

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything so far is going great
Stayed 1 night in Apr 2024
Response from M on Apr 26, 2024
Dear Kimberly,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business.Best Regards,Management Team

10/10 Excellent

Kimberly

Travelled with partner
It was all just perfect. We were there very little as we were busy. But the beds and pillows were my favorite. So so comfortable!
Stayed 3 nights in Apr 2024
Response from M on Apr 26, 2024
Dear Kimberly,Thank you for your lovely feedback! We're thrilled to hear that you had a perfect experience during your stay with us. It's wonderful to know that you found the beds and pillows to be incredibly comfortable - guest comfort is our top priority, and we're delighted that we exceeded your expectations in this regard. We understand that you were busy during your stay, but we're pleased that you were able to enjoy the comfort of our accommodations. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Best Regards,Management Team

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptionally clean and the staff very friendly and helpful. The location was convenient to all things. The breakfast had plenty of options. The bathroom was quite small. The shower was made in such a way that would not close, making it impossible to shower without getting water on the floor.
Stayed 4 nights in Apr 2024
Response from m on Apr 26, 2024
Dear Terri,Thank you for your feedback! We're glad you found our hotel exceptionally clean, and our staff friendly and helpful. It's great to hear our location and breakfast options met your needs. We apologize for the inconvenience with the small bathroom and shower door issue. Your feedback helps us improve, and we'll address these concerns promptly. We hope to welcome you back for a more comfortable stay in the future.Sincerely,Management Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Apr 18, 2024
Dear Sharon,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time staying. It's the best experience of staying at Patk Grove. All employees was awesome and friendly. The breakfast area was great and the woman working in there was super.
Stayed 3 nights in Apr 2024
Response from M on Apr 18, 2024
Dear Johnny,We are thrilled you had a great stay with us. Thank you for your kind words about our staff, hospitality, and breakfast selection. We work very hard to provide the highest level of service for all of our guests and are pleased to have exceeded your expectations. We can't begin to tell you how much we appreciate your review, and we can't wait to host you again.Best Regards,Management Team

6/10 Okay

Gary, Vanceburg

Travelled with family
Liked: Amenities
Breakfast was cold guests had to heat their own except gravy. Hall rugs needed to be cleaned, very sweet employees. In the 2 bedroom suite the room was set up weird a toilet in the small room, another sink in by door when u walk in.
Stayed 4 nights in Apr 2024
Response from M on Apr 11, 2024
Dear Gary,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our employees to be very sweet, but we apologize for the issues you encountered with breakfast and the setup of your room. Providing a comfortable and enjoyable experience for our guests is our top priority, and we appreciate your insights into areas where we can improve. Your comments will be shared with our team to address these concerns and make necessary improvements. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Management Team

10/10 Excellent

Sara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful place. Enjoyed our stay. High recommend!!
Stayed 2 nights in Apr 2024
Response from M on Apr 11, 2024
Dear Sara,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Aaron

Travelled with family
The office staff were very friendly. The room was very nice with a great view!
Stayed 2 nights in Apr 2024
Response from M on Apr 11, 2024
Dear Aaron.We're thrilled to hear that you had a pleasant experience with our staff and enjoyed the view from your room! Your positive feedback means a lot to us. We look forward to welcoming you back in the future!Best Regards,Management Team

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the pool was open till 2am. I just wish the hot tub was warmer and had bubbles. Also found a few stains on the towels and blankets.
Stayed 1 night in Apr 2024
Response from M on Apr 11, 2024
Dear Emily,Thank you for sharing your experience with us. We're glad to hear that you enjoyed the extended pool hours. However, we apologize for any disappointment regarding the hot tub and the condition of the towels and blankets. We take cleanliness and guest satisfaction seriously, and we'll address these issues with our team to ensure they're resolved. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Management Team

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Mar 2024
Response from M on Apr 11, 2024
Dear Kimberly,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!Best Regards,Management Team

10/10 Excellent

tina

Stayed 2 nights in Apr 2024
Response from M on Apr 26, 2024
Dear Tina,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

RONALD

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location within walking distance of attractions and dining. King size room was clean, and fireplace was nice. Jets on tub did not function, though, which was a bummer.
Response from M on Apr 4, 2024
Dear Ronald,Thank you for your feedback! We're glad to hear that you enjoyed our great location and found your king size room to be clean and comfortable. We apologize for the inconvenience caused by the non-functioning jets on the tub. Your satisfaction is important to us, and we will address this issue promptly to ensure that all amenities are in proper working order for our guests. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely,Management Team

10/10 Excellent

Jill

Stayed 1 night in Mar 2024
Response from M on Apr 26, 2024
Dear Jill,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Claudia, Round Lake

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from M on Apr 4, 2024
Dear Claudia,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and all the staff were friendly. My only complaint was the breakfast, it was not the best but it was sufficient.
Stayed 1 night in Mar 2024
Response from M on Apr 4, 2024
Dear Richard,Thank you for sharing your feedback with us. We're delighted to hear that you found our property clean and that our staff were friendly during your stay. However, we apologize that the breakfast did not meet your expectations. We appreciate your understanding and patience, and we'll use your feedback to make improvements where possible. We value your input and hope to welcome you back for an even better experience in the future.Best Regards,Management Team

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the easy parking. Did not like frozen eggs and biscuits for breakfast.
Stayed 3 nights in Mar 2024
Response from M on Mar 28, 2024
Dear Dwight,Thank you for sharing your experience with us. We're glad to hear that you found our parking convenient. However, we apologize for the disappointment with the breakfast options. Your feedback is valuable to us, and we'll review our breakfast offerings to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team

8/10 Good

Karen

Travelled with family
Breakfast was pretty good! Close to the Island
Stayed 2 nights in Mar 2024
Response from M on Mar 28, 2024
Dear Karen,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings and found our location convenient. We strive to provide a great experience for all our guests, and we look forward to welcoming you back on your next visit to the area.Best Regards,Management Team

10/10 Excellent

April

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a convenient to everything. The staff was very polite and nice. The breakfast was delicious!! I would definitley stay there again!!
Stayed 4 nights in Mar 2024
Response from M on Mar 22, 2024
Dear April,We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you found our location convenient, our staff polite and nice, and that you enjoyed our delicious breakfast. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Management Team

10/10 Excellent

Karen

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Karen,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating. We are thrilled to know that you found our property clean and up to the mark. To mention, we have adopted the best hygiene standards possible, and our hotel staff make great efforts to keep the property clean, fresh, and sanitized. Thank you for your business, and we would love to host you again, in the future. We look forward to seeing you soon. Best Regards,Management Team

8/10 Good

Kelly

Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Kelly,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Tyler

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Tyler,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service
Indoor pool & hot tub very dirty.
Stayed 4 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Jayme,Thank you for taking the time to share your feedback. We greatly appreciate your generous ratings and are delighted to hear that you had a positive experience overall. We have taken note of your feedback regarding the indoor pool and hot tub, and we will certainly pass along your concerns to the relevant team. We value your business and will do everything we can to ensure that your future visits are entirely satisfactory. Once again, thank you for your valuable feedback.Best regards.Management Team

10/10 Excellent

terry e., Forest City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from M on Mar 13, 2024
Dear Terry,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

Katie

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked into the hotel and we went to get into the sheets and ended up finding old period blood and other weird things in the bed, a dirty Q- tip and dead bugs. Then they moved us to another room and both beds were dirty again. We got a full Refund but 2 rooms are dirty!!! That is not okay and not good for a health violation.
Stayed 1 night in Mar 2024
Response from M on Mar 13, 2024
Dear Katie,We are terribly sorry to hear about your experience. This is definitely not the standard we uphold, and we deeply apologize for the inconvenience and discomfort you encountered during your stay. Your feedback is invaluable, and we will be addressing this issue with our housekeeping team immediately to ensure thorough cleanliness and inspection protocols are followed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in our hotel with a more satisfactory experience in the future.Sincerely,Management Team

10/10 Excellent

Heidi J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 2bd suite. The balcony was great and would be a great place to watch fireworks in July. Will book here again.
Stayed 2 nights in Mar 2024
Response from M on Mar 13, 2024
Dear Heidi,We're thrilled to hear that you enjoyed your stay in our 2-bedroom suite and that you found the balcony to be a great feature! It's fantastic to know that you had a positive experience and that you're considering booking with us again. We appreciate your feedback and look forward to welcoming you back, perhaps even for a July stay to enjoy the fireworks from the balcony! Best Regards,Management Team

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super comfortable, had rooms with kitchenette option and balcony, game room and indoor pool. My room was clean only complaint would be that the shower isn’t fully closed off. There’s a glass panel that doesn’t slide so water gets everywhere around the toilet. I just put a towel down so no big deal. The game room has an awful chemical smell but my guess is it’s chlorine from being next door to the indoor pool and it was pretty dirty with candy all over the floor and water puddles. My kids enjoyed it though. Other than that it was a pretty pleasant stay for the money! Would likely stay again
Stayed 1 night in Mar 2024
Response from M on Mar 13, 2024
Dear Kayla,Thank you for sharing your detailed feedback about your recent stay. We're delighted to hear that you found the beds comfortable and that you enjoyed the amenities such as the kitchenette option, balcony, game room, and indoor pool. We apologize for the inconvenience caused by the shower design and the odor in the game room. Your comments will be shared with our team to address these issues promptly and ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the pleasure of welcoming you back for another pleasant stay soon!Best Regards,Management Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Very nice
Stayed 2 nights in Feb 2024
Response from M on Mar 7, 2024
Dear Melanie,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

charlotte, Scottsboro

Stayed 1 night in Feb 2024
Response from M on Mar 7, 2024
Dear Charlotte,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Kathy

Travelled with family
Disliked: Cleanliness
It was decent. I did drop my towel for the pool and when I picked it up I saw it was moldy. I couldn’t see because the pool lights are dimmed. I hope it’s not to cover the mold, but I then got out the pool and left.
Stayed 1 night in Feb 2024
Response from M on Mar 1, 2024
Dear Kathy,We apologize for the inconvenience you experienced with the towel at our pool area. We take cleanliness and guest satisfaction very seriously, and we will address this issue promptly. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Best Regards,Management Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Eric,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team