Phu Ly Vacation Packages

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi

Looks nothing like the pictures. Definitely could use some updates and deep cleaning…. Mattresses very uncomfortable. Airport pickup was expensive and ended up waiting around and coordinating with the person even though I went to the designated spot they gave. Not a horrible stay but for what they advertise it doesn’t match up.

The staff were very helpful, attentive, and very friendly. Room is being cleaned everyday.

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.

The hotel was beautiful and the room very comfortable. The breakfast was outstanding and was served in a room with an amazing view of the city. The staff were attentive, friendly and gave us a lovely Lunar New Year gift when we were checking out. I only regret we could not stay there longer.