Exterior

Reviews of TownePlace Suites by Marriott Phoenix Glendale Sports & Entertainment District

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 414 out of 518 reviews" "
Rating 8 - Good. 59 out of 518 reviews" "
Rating 6 - Okay. 16 out of 518 reviews" "
Rating 4 - Poor. 13 out of 518 reviews" "
Rating 2 - Terrible. 16 out of 518 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities
Was very nice and clean
Stayed 2 nights in May 2024
Response from Andi on May 26, 2024
Dear David,Thank you for taking the time to share your experience and for awarding us a perfect 5/5 rating! We are thrilled to hear that you found our hotel to be very nice and clean.Your positive feedback is greatly appreciated, and it serves as a wonderful affirmation of our commitment to providing a welcoming and spotless environment for our guests.We look forward to welcoming you back for another wonderful stay in the future. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing our hotel.Warm regards,

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new clean friendly staff
Stayed 1 night in May 2024
Response from Andi on May 25, 2024
Dear Rachel,Thank you for taking the time to share your experience and for awarding us a perfect 5/5 rating! We are thrilled to hear that you enjoyed your stay and found our hotel to be nice, new, and clean, with friendly staff.Your kind words mean a lot to us. Providing a welcoming and comfortable environment for our guests is our top priority, and your positive feedback is a wonderful affirmation of our efforts.We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing our hotel.Warm regards,

10/10 Excellent

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Andi on May 24, 2024
Dear Ana Maria,Thank you for taking the time to rate your recent stay with us and for awarding us a perfect 5/5 rating! We are thrilled to see that you had an excellent experience at our hotel.Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. Providing exceptional service and comfort to our guests is our top priority, and your perfect rating is a wonderful affirmation of our efforts.We look forward to welcoming you back for another wonderful stay in the future. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Thank you once again for choosing our hotel. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New, clean, good location
Stayed 1 night in May 2024
Response from Andi on May 24, 2024
Dear Michael,Thank you for taking the time to share your experience and for awarding us a perfect 5/5 rating! We are delighted to hear that you appreciated our hotel's cleanliness, convenient location, and new facilities.Providing a comfortable and welcoming environment for our guests is our top priority, and your positive feedback is a wonderful affirmation of our efforts.We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you once again for choosing our hotel.Warm regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in May 2024
Response from Andi on May 24, 2024
Dear Thomas,Thank you for taking the time to rate your recent stay with us and for awarding us a perfect 5/5 rating! We are thrilled to see that you had an excellent experience at our hotel.Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. Providing exceptional service and comfort to our guests is our top priority, and your perfect rating is a wonderful affirmation of our efforts.We look forward to welcoming you back for another wonderful stay in the future. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Thank you once again for choosing our hotel. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Andi on May 13, 2024
Dear Richard,Thank you for taking the time to rate your recent stay with us with a perfect 5/5 rating! Your feedback is greatly appreciated, and we're thrilled to see that you had an excellent experience during your time at our hotel.We're delighted that you found your stay to be great. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're pleased that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you'd like to share or if you have any requests for your next visit, please feel free to reach out to us. We're here to ensure your stays with us are always exceptional.Thank you once again for choosing our hotel. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

NAJEH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Andi on May 13, 2024
Dear NAJEH,Thank you for taking the time to rate your recent stay with us with a perfect 5/5 rating! Your feedback is greatly appreciated, and we're delighted to see that you had an excellent experience during your time at our hotel.We strive to provide all our guests with exceptional service and a memorable stay, and we're thrilled that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific, you'd like to share or if you have any requests for your next visit, please feel free to reach out to us. We're here to ensure your stays with us are always exceptional.Thank you once again for choosing our hotel. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Jacob george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Andi on May 11, 2024
Dear Jacob George,Thank you for taking the time to rate your recent stay with us with a perfect 5/5 rating! We truly appreciate your feedback and are thrilled to see that you had an excellent experience during your time at our hotel.Your satisfaction is our top priority, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.If there's anything specific you'd like to share or if you have any requests for your next visit, please feel free to reach out to us. We're here to ensure your stays with us are always exceptional.Thank you once again for choosing our hotel. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Mathew

Travelled with partner
Liked: Property conditions & facilities
New clean great little breakfast
Stayed 3 nights in May 2024
Response from Andi on May 5, 2024
Dear Mathew,Thank you for taking the time to share your experience with us, and for giving us a perfect 5/5 rating! We're thrilled to hear that you enjoyed your stay and found our facilities to your satisfaction.We take great pride in maintaining a clean and comfortable environment for our guests, and we're delighted that you found our property to be new and clean. Additionally, we're pleased that you enjoyed our breakfast offerings. Providing a great start to your day is important to us, and we're glad you found it enjoyable.Your feedback means a lot to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Thank you once again for choosing to stay with us. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff. Everyone was very kind and helpful. The property was beautiful and well maintained. We also loved our room. It was large, the bed was comfortable and the kitchenette was great to have. If we visit Phoenix again this is where we will stay.
Stayed 2 nights in Apr 2024
Response from Andi on May 5, 2024
Dear Vicki,Thank you immensely for taking the time to share your experience with us, and for giving us a perfect 5/5 rating! Your feedback means the world to us, and we're thrilled to hear that you had such a wonderful stay at our property.We're delighted that you found our staff to be kind and helpful. Providing exceptional service to our guests is our top priority, and it's incredibly rewarding to know that our team made a positive impression on you.Furthermore, we're pleased to hear that you enjoyed our beautiful and well-maintained property, as well as the comfort and convenience of your room. Your satisfaction is what drives us, and we're delighted that we could provide you with a comfortable and enjoyable stay.We would be absolutely thrilled to welcome you back during your next visit to Phoenix. If there's anything we can do to make your future stays even more memorable, please don't hesitate to let us know.Thank you once again for your fantastic review. We can't wait to host you again soon!Warm regards,

2/10 Terrible

malinda

Liked: Cleanliness, property conditions & facilities
These guys charge you $10 to park your car. No where is this mentioned and even the ck in person asks in passing are you parking a car here with no explanatoon that there is a charge. They fill out a slip of paper for your dash but dont ask for license plate or even type of vehical. Seems like Marriott needs to be more transparent, honest. Why not raise the nightly rate aa most people dont walk to a motel.
Stayed 1 night in Apr 2024
Response from Andi on May 1, 2024
Dear Malinda,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our parking policy. Transparency and honesty are core values for us, and we regret if there was any confusion regarding the parking charge during your stay.We've taken your feedback seriously and have made adjustments to ensure that our parking policy is clearly communicated to all guests in advance. Additionally, we have adjusted the parking charge for your stay as a gesture of goodwill.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,

10/10 Excellent

corena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Andi on May 4, 2024
Dear Corena,I wanted to take a moment to express our heartfelt gratitude for your recent stay at our hotel and for taking the time to leave us a perfect 5-star rating. Your feedback means the world to us and serves as a great source of motivation for our team.We're thrilled to hear that you had an exceptional experience during your time with us. Our goal is to provide every guest with a memorable stay, and it's truly rewarding to know that we succeeded in meeting your expectations.Should you ever find yourself planning another trip to our area, please don't hesitate to reach out. We would be honored to welcome you back and ensure that your next stay with us is just as wonderful as the last.Once again, thank you for choosing our hotel for your accommodations. We look forward to the opportunity to host you again in the future.Warm regards,

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andi on May 1, 2024
Dear Todd,Thank you for taking the time to leave us a 5-star rating! We're delighted to hear that you enjoyed your stay with us. If you have any specific feedback or suggestions for how we can further improve our services, please feel free to reach out. We look forward to welcoming you back for another great experience in the future.Best regards,

8/10 Good

Shawn

Stayed 1 night in Apr 2024
Response from Andi on May 19, 2024
Dear Shawn,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that you had an enjoyable experience at our hotel.If there are any specific areas where we can improve to make your next stay even better, we would love to hear your thoughts. Your insights are invaluable in helping us enhance our services and provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the future and earning that perfect rating next time.Thank you once again for choosing our hotel.Warm regards,

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.price was great too
Stayed 1 night in Apr 2024
Response from Andi on Apr 28, 2024
Dear Pam,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be very clean and convenient during your recent stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad that you enjoyed your experience.We're also pleased that you found our pricing to be great value. We strive to offer competitive rates to ensure that our guests have an affordable and enjoyable stay with us.Thank you once again for your kind words, and we look forward to welcoming you back for another excellent stay in the future!Best regards,

10/10 Excellent

David

Liked: Property conditions & facilities
The room was modern and clean. The staff was awesome. Great value!
Stayed 2 nights in Apr 2024
Response from Andi on Apr 28, 2024
Dear David,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and that you found our rooms to be modern, clean, and comfortable. Providing a positive experience for our guests is always our goal, and we're thrilled to hear that our staff contributed to your enjoyable stay.We're also pleased that you found our hotel to be a great value. We strive to offer our guests the best possible experience at an affordable price.Thank you once again for your kind words, and we hope to welcome you back soon for another excellent stay!Best regards,

6/10 Okay

Nicola

Travelled with family
Liked: Amenities, property conditions & facilities
Beds are not comfortable
Stayed 3 nights in Apr 2024
Response from Andi on Apr 28, 2024
Dear Nicola,Thank you for taking the time to share your feedback with us. We're sorry to hear that you found the beds to be uncomfortable during your stay. Providing a comfortable and restful sleep experience is important to us, and we apologize if we fell short of your expectations in this regard.Your feedback is valuable to us, and we will share your comments with our team to ensure that we address any issues with the comfort of our beds. We appreciate your honesty and hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.If there's anything else we can do to improve your experience or if you have any additional feedback to share, please don't hesitate to reach out to us directly.Warm regards,

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spacious rooms, kitchen with every you need I will stay again at this property walkable to restaurants and shopping
Stayed 1 night in Apr 2024
Response from Andi on Apr 27, 2024
Dear Myriam,Thank you so much for your wonderful review! We're delighted to hear that you loved our spacious rooms and well-equipped kitchen. It's fantastic to know that you found our property conveniently located within walking distance to restaurants and shopping areas.We're thrilled to have provided you with a great experience, and we can't wait to welcome you back on your next visit. If there's anything specific, you'd like us to do to make your next stay even better, please don't hesitate to let us know.Looking forward to hosting you again soon!Best regards,

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nicely decorated and landscaped.
Stayed 1 night in Apr 2024
Response from Andi on Apr 27, 2024
Dear Lauren,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be clean and well-decorated, and that you appreciated our landscaping efforts.Your feedback is valuable to us as we continuously strive to improve our guests' experiences. If there's anything specific you feel we could do to elevate your experience to the next level, please don't hesitate to let us know.We hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Later check in was quick and easy, Staff was very friendly!
Stayed 1 night in Apr 2024
Response from Andi on Apr 27, 2024
Dear Brian,Thank you for your fantastic review! We're delighted to hear that your check-in experience was smooth and that our staff provided friendly service. Ensuring a seamless and pleasant stay for our guests is always our top priority.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Dolly, Irvine

Stayed 1 night in Apr 2024
Response from Andi on May 16, 2024
Dear Dolly,Thank you for taking the time to rate your recent stay with us with a perfect 5/5 rating! Your feedback is greatly appreciated, and we're delighted to see that you had an excellent experience during your time at our hotel.We strive to provide all our guests with exceptional service and a memorable stay, and we're thrilled that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you'd like to share or if you have any requests for your next visit, please feel free to reach out to us. We're here to ensure your stays with us are always exceptional.Thank you once again for choosing our hotel. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing at the front desk, the bar and housekeeping. We had an amazing stay!! Location was perfect
Stayed 3 nights in Apr 2024
Response from Andi on Apr 24, 2024
Dear Kimberly,Thank you for your wonderful review! We're delighted to hear that our staff, from the front desk to the bar and housekeeping, provided you with amazing service throughout your stay. It's fantastic to know that you had such a positive experience with us and that our location was perfect for your needs. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!Best regards,

10/10 Excellent

Brina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ! Very roomy Fast food literally a block away. Would book again
Stayed 2 nights in Apr 2024
Response from Andi on Apr 24, 2024
Dear Brina,Thank you for your stellar review! We're thrilled to hear that you found our hotel to be very clean and spacious, and that our convenient location suited your needs perfectly. It's great to know that you would choose to book with us again in the future. If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient clean and quite
Stayed 1 night in Apr 2024
Response from Andi on Apr 24, 2024
Dear Harold,Thank you for taking the time to leave us a wonderful review! We're delighted to hear that you found our hotel to be convenient, clean, and quiet during your stay. Providing a comfortable and peaceful environment for our guests is always our top priority. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back soon!Warm regards,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its agreat hotel to stay and the price is really good. Will definitely come again
Stayed 2 nights in Apr 2024
Response from Andi on Apr 24, 2024
Dear Veronica,Thank you for your fantastic review! We're thrilled to hear that you had a great stay with us and found our hotel to be of good value. We truly appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything we can do to make your next stay even more enjoyable, please feel free to let us know.Best regards,

10/10 Excellent

Mayra

Travelled with partner
Liked: Amenities
Very pleased with our stay would definitely stay again.
Stayed 1 night in Apr 2024
Response from Andi on Apr 24, 2024
Dear Mayra,Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant stay with us and that you would choose to stay again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and energy in the hotel was amazing ❤️🥰❤️
Stayed 1 night in Apr 2024
Response from Andi on Apr 24, 2024
Dear Allen,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the positive energy and ambiance at our hotel. Our staff works hard to create a welcoming and enjoyable experience for all our guests, and we're delighted to hear that it made a difference during your stay. We hope to have the pleasure of welcoming you back soon for another amazing experience!Warm regards,

10/10 Excellent

Bahman

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and very clean & comfortable.
Stayed 1 night in Apr 2024
Response from Andi on Apr 13, 2024
Dear Bahman,Thank you for your glowing review! We're delighted to hear that you enjoyed our prime location, found our staff to be accommodating, and appreciated the cleanliness and comfort of our accommodations. It was our pleasure to host you, and we hope to welcome you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to our daughters place and the events we were traveling for as well as State Farm Stadium
Stayed 7 nights in Feb 2024
Response from Andi on Mar 28, 2024
Dear Pamela,Thank you for choosing to stay with us during your recent trip! We're delighted to hear that our hotel's location was convenient for your visit to your daughter's place and the events you were attending, including those at State Farm Stadium.Guest satisfaction is our top priority, and we're thrilled that our location met your needs and made your stay more enjoyable. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Quiet, clean, and spacious rooms. Excellent breakfast too.
Stayed 2 nights in Mar 2024
Response from Andi on Mar 25, 2024
Dear John,Thank you for choosing to stay with us and for taking the time to share your experience! We're delighted to hear that you enjoyed our quiet, clean, and spacious rooms, as well as our excellent breakfast offerings. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another great stay in the future!Best regards,

10/10 Excellent

Robert

Liked: Amenities, property conditions & facilities
Friendly staff..very helpful and willing to assist with anything. The property is located in walking distance of food and entertainment...i ll be going back
Stayed 6 nights in Mar 2024
Response from Andi on Mar 22, 2024
Dear Robert,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff friendly, helpful, and accommodating during your stay. It's also wonderful to know that you appreciated our convenient location within walking distance of food and entertainment options.We're thrilled to hear that you plan on returning, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific, you'd like us to arrange for your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were on it! Great service and attitude.
Stayed 8 nights in Mar 2024
Response from Andi on Mar 19, 2024
Dear Ed,Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our staff and that you appreciated their excellent service and positive attitude.Our team takes pride in delivering exceptional service to all our guests, and it's always rewarding to receive such positive feedback. We will be sure to pass along your kind words to our staff members, as it will surely motivate them to continue providing top-notch service to all our guests.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another fantastic stay in the future!Best Regards,

10/10 Excellent

Demaris, Flagstaff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice spacious room, fully stocked kitchen. Even had little salt & pepper shakers to use. The staff were super nice. Walking distance to the entertainment district and Diamond Desert arena. My only complaint was the pillows. The pillows were abysmal. But I have never been to any hotel that has nice pillows.
Stayed 1 night in Mar 2024
Response from Andi on Mar 19, 2024
Dear Demaris,Thank you for choosing to stay with us and for taking the time to leave such a positive review. We're thrilled to hear that you found our hotel clean and spacious, and that our fully stocked kitchen met your needs during your stay.We truly appreciate your kind words about our staff, and we're delighted to hear that you found them super nice. It's also great to know that our convenient location near the entertainment district and Diamond Desert arena was ideal for your visit.We appreciate your feedback regarding the pillows, and we apologize for any inconvenience they may have caused. Please know that your comfort is important to us, and we will certainly take your comments into consideration as we strive to improve our guests' experiences.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Near good food and activities.
Stayed 4 nights in Mar 2024
Response from Andi on Mar 16, 2024
Dear Mark,Thank you for your positive review!We're glad to hear that you enjoyed our convenient location near various dining options and activities. We strive to provide our guests with a comfortable stay and easy access to local attractions, and we're thrilled that we could meet your expectations.We hope to welcome you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was GREAT!!
Stayed 6 nights in Dec 2023
Response from Andi on Mar 14, 2024
Dear Laura,Thank you for your fantastic review! We are delighted to hear that everything met your expectations during your stay with us.If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to let us know. We always aim to provide an exceptional experience for our guests.We look forward to welcoming you back for another great stay in the future!Best Regards,

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the Staff were very friendly and accommodating.
Stayed 7 nights in Feb 2024
Response from Andi on Mar 7, 2024
Dear Kathy,Thank you for your wonderful 5/5 review! We're thrilled to hear that our staff left a positive impression on you and that you found them friendly and accommodating. Providing exceptional service is our priority, and we're glad we could make your stay enjoyable.We look forward to welcoming you back for another great experience.Best regards,

10/10 Excellent

Kelly

Travelled with family
Liked: Amenities, property conditions & facilities
Great stay
Stayed 5 nights in Feb 2024
Response from Andi on Feb 27, 2024
Dear Kelly,Thank you for the wonderful 5/5 review! We're delighted to hear that you had a great stay with us. If there's anything specific that stood out or if you have any suggestions for improvement, please let us know.We appreciate your feedback and hope to welcome you back for another excellent experience.Best regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Westgate!
Amazing, newer, hotel near Westgate Entertainment District and Desert Diamond Casino! We enjoyed our stay as the hotel is very clean and spacious. The staff was great and the complimentary breakfast was tasty. We’ll definitely stay here again as it is so close to everything and in a very safe area.
Stayed 2 nights in Feb 2024
Response from Andi on Feb 22, 2024
Dear Anne,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that your experience was marked by excellent service, great staff, and enjoyable meals.Our team strives to provide a welcoming and comfortable environment, and it's wonderful to know that we achieved this during your stay. If you have any specific highlights or recommendations, we'd love to hear them.We appreciate your kind words, and we look forward to welcoming you back whenever your travels bring you our way.Best regards,Andi FairAssistant General ManagerTownePlace Suites Phoenix Glendale Sports & Entertainment District

10/10 Excellent

Amber

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Andi on Feb 15, 2024
Dear Amber,Thank you for taking the time to leave a perfect rating! We're delighted to know that you had a wonderful experience during your stay. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share. We appreciate your feedback and hope to welcome you back for another fantastic stay.Best regards,

10/10 Excellent

John

Stayed 6 nights in Jan 2024
Response from Andi on Feb 8, 2024
Dear John,We are truly grateful for your perfect 10/10 rating! Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future.If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share. Your input is invaluable as we continuously strive to provide exceptional experiences for our guests.Looking forward to welcoming you back soon!Best Regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Andi on Feb 5, 2024
Dear Jennifer,Thank you for taking the time to leave a positive rating for your recent stay with us. We appreciate your feedback and are pleased to know that you had a good experience.If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We are always striving to enhance our guests' experience.We hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Walking distance to the Desert Diamond where we went to a concert.
Stayed 1 night in Feb 2024
Response from Andi on Feb 5, 2024
Dear Stacy,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that you found our location convenient for attending the concert at Desert Diamond.If you have any suggestions or if there's anything specific that made your stay memorable, we would love to hear more. Your feedback helps us continually improve our services.We look forward to the opportunity of hosting you again whenever your travels bring you back to the area.Warm regards,

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
It was a simple and clean place that conveniently had everything you needed inside the room. It was a great stay
Stayed 1 night in Jan 2024
Response from Andi on Feb 1, 2024
Dear Destiny,Thank you for taking the time to share your thoughts on your recent stay at our hotel! We are delighted to hear that your experience was positive and that you found our accommodations simple, clean, and well-equipped with everything you needed.Ensuring a comfortable and convenient stay for our guests is always our top priority, and it's rewarding to know that we met your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can improve upon for your future visits, please feel free to let us know.We appreciate your choosing our hotel, and we look forward to welcoming you back for another great stay whenever your travels bring you to the area. If there's anything more we can do for you, please don't hesitate to reach out.Safe travels and thank you again for your positive feedback!Best Regards,

10/10 Excellent

Michelle

Liked: Property conditions & facilities, room comfort
Excellent experience!
We had a wonderful experience at TownePlace Suites by Marriott Phoenix. Clean, friendly and welcoming. Renee was so much fun at the hotel bar!
Stayed 1 night in Jan 2024
Response from Andi on Feb 1, 2024
Dear Michelle,Thank you so much for sharing your excellent experience at TownePlace Suites by Marriott Phoenix! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful stay with us.Our team takes great pride in providing a clean, friendly, and welcoming environment for all our guests, and it's rewarding to know that we succeeded in making your stay enjoyable. We're especially delighted to hear that Renee made your experience at the hotel bar so enjoyable. We'll be sure to pass along your compliments to her!We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you once again for choosing TownePlace Suites by Marriott Phoenix. We look forward to serving you again soon!Best Regards,

10/10 Excellent

Violet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, just the right of amenities, and amazing staff! Great breakfast too! Definitely a place we will come back to for our Westgate events!
Stayed 1 night in Jan 2024
Response from Andi on Feb 1, 2024
Dear Violet,We're absolutely delighted to receive your glowing review! Thank you for taking the time to share your experience with us.It's fantastic to hear that you found our hotel very clean with just the right amenities. Our team takes pride in maintaining a comfortable and welcoming environment for our guests. We're thrilled that you enjoyed our breakfast offerings, and we appreciate your kind words about our amazing staff.Knowing that we'll be your go-to place for Westgate events is the highest compliment, and we can't wait to welcome you back. If there's anything specific you'd like during your next stay, please feel free to let us know, and we'll do our best to accommodate.Once again, thank you for choosing us, and we look forward to the pleasure of serving you again!Best Regards,

8/10 Good

Antoinette

Stayed 1 night in Jan 2024
Response from Andi on Jan 17, 2024
Dear Antoinette,Thank you for choosing to stay with us and for taking the time to provide feedback. We're pleased to see that you rated your experience with us a 4 out of 5.Your satisfaction is important to us, and we would love to learn more about your stay to understand how we can make it a perfect 5 on your next visit. If there are specific areas where we can improve or if there's anything you'd like to share, please feel free to reach out.We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience.Best regards,

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Andi on Jan 12, 2024
Dear Anthony,Thank you for taking the time to share your feedback! We're thrilled to see that you had a "great" experience during your stay with us.If there's anything specific you loved or if you have any suggestions for improvement, feel free to let us know. We're here to make your future visits even better.Looking forward to welcoming you back for another great stay!Best regards,Andi FairAssistant General ManagerTownePlace Suites Phoenix Glendale Sports & Entertainment District

10/10 Excellent

Caryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Jan 2024
Response from Andi on Jan 17, 2024
Dear Caryn,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a great experience during your visit.We strive to provide exceptional service and a comfortable environment, and we're thrilled that we met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, we would love to hear more.We appreciate your positive rating, and we look forward to the pleasure of welcoming you back for another great stay.Best regards,

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Andi on Jan 12, 2024
Dear Richard,Thank you for taking the time to rate your experience. We are delighted to see that you had a positive stay.If you have any specific feedback or suggestions you'd like to share, feel free to reach out. We appreciate your choice in staying with us and look forward to welcoming you back in the future.Best regards,Andi FairAssistant General ManagerTownePlace Suites Phoenix Glendale Sports & Entertainment District