Room, 1 King Bed, Accessible, Bathtub
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Reviews of Hyatt Place Phoenix -North

3 out of 5
Hyatt Place Phoenix -North
10838 N 25th Ave, Phoenix, AZ

Reviews

6.8
Rating 10 - Excellent. 315 out of 1006 reviews" "
Rating 8 - Good. 198 out of 1006 reviews" "
Rating 6 - Okay. 166 out of 1006 reviews" "
Rating 4 - Poor. 149 out of 1006 reviews" "
Rating 2 - Terrible. 178 out of 1006 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot Good price Good breakfast
Stayed 1 night in May 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Beds comfortable, overall clean except the sofa and floors are disgusting- I was afraid to take my shoes off- stained and clearly dirty need steamed cleaned - staff was nice and helpful- breakfast was average but good selections.
Stayed 1 night in May 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in May 2024

6/10 Okay

Angelica

Travelled with family and small children
Disliked: Amenities
Property had potential, but is understaffed so on our three day stay our room was not cleaned at all. Staff gave us what we needed quickly, but trash piled up in the room. Breakfast was good. Rooms were visibly dirty upon arriving. Stains on carpet and couch had crumbs on it.
Stayed 3 nights in May 2024

2/10 Terrible

Fay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the very beginning even prior to my arrival, I could tell I was going to have issues. I called the property to confirm a late arrival and to double check that my reservation was correct. The staff was so rude over the phone. When I arrived, the rooms were not as I had reserved. I needed an accessible room and even though the staff was able to change the room, her attitude was as if it was an inconvenience to her. No customer service at all. The following morning I had an early graduation ceremony to attend and planned to eat breakfast early but only to find out that there wasn’t going to be breakfast because “they didn’t show up”. That was one of the reasons why I chose to book for the breakfast that was supposedly included. No comp was offered. The property also needs better up-keeping. The carpet and sofa were dirty and the plumbing is horrible. I would not recommend this hotel at all.
Stayed 4 nights in May 2024

4/10 Poor

Kishan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ambar

Travelled with family
Liked: Staff & service, property conditions & facilities
Liked: convenient, quiet, walkable, easy parking, friendly staff Disliked: only hot water coming out of the shower, very uncomfortable
Stayed 1 night in May 2024

4/10 Poor

cathy

Travelled with family, Business traveller
Disliked: Staff & service
Staff was extremely rude!
Stayed 2 nights in May 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
We were given an upgrade to a higher floor room which was a nice surprise.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with great work space.
Stayed 3 nights in Apr 2024

2/10 Terrible

Timothy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible place to stay. No cleaning staff, front desk staff was always on their phone with personal calls and you always need to go to them to get towels, blankets and toilet paper. There was a leak under the carpet outside our room, so the floor was soaked with water, but they would not move our room. Do not stay here!!
Stayed 3 nights in Apr 2024

6/10 Okay

Tyger

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is right off the freeway so you hear all the noise from the freeway. It’s a main highway.
Stayed 3 nights in Apr 2024

6/10 Okay

carm

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Rodney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was dirty, walls were dirty, A/C didn’t work very well. It was hot in the room. Carpet was soaking wet near the bed. Smelled like mildew in the bathroom. Wall paper was pealing off. No buttons on the phone. Asked for extra towels and bedding for sofa bed. Front desk said come to front desk because she was the only one working. A lot of homeless people hanging out near dumpster.
Stayed 1 night in Apr 2024

6/10 Okay

Deborah L.

Disliked: Property conditions & facilities
Old
Stayed 2 nights in Apr 2024

2/10 Terrible

Melody

Travelled with family
Disliked: Staff & service, amenities
Parking was easy. However, staff was not helpful. Check in staff was bothered by me checking in. She ate dinner in front of me and was annoyed by my presence. The following morning I asked for an iron and was told to wait an hour until certain staff arrived and she refused to pull from an empty room. Overall, bad experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Wilfredy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everything i was satisfied with the stay
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Luke

Travelled with group
There seems to be a real management problem at this hotel. I have stayed at several Hyatt places and prefer them but I will not go back to this location. The hotel was over booked and did not have a double available, which I reserved. My friends, Michaela ( front desk person) and I had to clean a single king room. The next morning I spoke with Lucy ( the other front desk person) to speak with a manager about my poor experience and service recovery measures. She informed management who never reached out to me that day. On the day of check out management still had not contacted me or my friend about our poor check in experience. The staff I interacted with Lucy and Michaela, went above and beyond to do what they could within there power to rectify the solution. I am very disappointed in my check in experience and lack of attention to provide proper service recovery.
Stayed 3 nights in Apr 2024

2/10 Terrible

Rey

Disliked: Cleanliness, property conditions & facilities
No me pude quedar,me dieron una abitacion y está completamente sucia sin limpiar
Stayed 1 night in Apr 2024

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Martin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its so bad. It smells and full of stains. The area is shady. I got threatened by homeless guys outside the building. But the rooms were full of stains and there was no room service of my stay. I paid 450 dollars for 3 nights and it's not even worth it
Stayed 3 nights in Mar 2024

10/10 Excellent

Janet, Sylmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything went well. staff was great
Stayed 2 nights in Mar 2024

2/10 Terrible

Lana

Stayed 2 nights in Mar 2024

4/10 Poor

Pamelia

Travelled with partner
Liked: Amenities
No house keeping-had to ask for clean towels, take out garbage and make bed each day
Stayed 8 nights in Mar 2024

6/10 Okay

Hayder

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Candy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area is okay. Rooms were dated and carpets stained
Stayed 3 nights in Mar 2024

8/10 Good

Fausto, Norco

Liked: Cleanliness, staff & service, property conditions & facilities
Room smelled like smoke
Stayed 1 night in Mar 2024

2/10 Terrible

Renee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at several Hyatt hotels this was absolutely a disgrace to the Hyatt brand. Carpets had big black stains, beds were lumpy and uncomfortable. They advertised a restaurant in the lounge on their website, all they had to offer us was a frozen pizza that they could microwave. We tried to cancel the rest of our stay after the first night they refused to refund the remaining nights. They had a water main break the first day, lost electricity the second day. If this is how Hyatt is letting their hotels go will really have to consider not booking stays with them again
Stayed 5 nights in Mar 2024

10/10 Excellent

Marisela, Yuma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To be honest the property needs a lot of maintenance the carpet in the rooms and hallway are super dirty stains everywhere I didn’t like that I’m surprise because Hyatt is not like that
Stayed 2 nights in Mar 2024

10/10 Excellent

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable
Stayed 1 night in Mar 2024

4/10 Poor

Sam

Travelled with family
Liked: Staff & service, amenities
Carpets were dirty, couch ripped, but bed was comfortable
Stayed 3 nights in Mar 2024

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

8/10 Good

Joanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location has only one place in walking distance for lunch, and for dinner, an additional restaurant is available. I didn't have a car.
Stayed 2 nights in Mar 2024

4/10 Poor

June

Disliked: Property conditions & facilities
Needs renovating. The carpet in our room had stains everywhere. Furniture banged up and out of date. Paint pealing. Air unit old. No clock in the room.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael, Indio

Disliked: Amenities, property conditions & facilities
The room had not been cleaned. We complained and we were assigned another room with heavily stained carpets. Not worth the $500 a night. Hyatt should take note.
Stayed 1 night in Mar 2024

10/10 Excellent

Roberto H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Christian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Carpets floors had multiple black stains, broken foldout couch, leaking toilet. Had to change multiple rooms.
Stayed 4 nights in Mar 2024

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
We were there
Stayed 4 nights in Mar 2024

2/10 Terrible

Abby

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

John L.

Liked: Cleanliness

6/10 Okay

Vanessa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall appearance was dirty. Room 229 had mold in the bathroom and tons of stains on the floor as well as cigarette burns on the tub and back of toilet. Our room had old food still in the fridge and a dirty towel still hanging up in the bathroom. Honestly the most disgusting Hyatt I have ever stayed at was not worth the $689 I paid for 2 nights.
Stayed 2 nights in Feb 2024

4/10 Poor

Juan

Travelled with family and small children
Disliked: Cleanliness
Wanted to like this hotel but unfortunately it was a bit rundown. The ventilation was horrible and my family and I woke up with horrible allergies not to mention the ac did not work properly. The rooms need to be updated or at least the stained carpet should be changed. The best thing was that we only had booked 1 night.
Stayed 1 night in Feb 2024

4/10 Poor

Autumn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

rakel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I asked for sheets and pillows for the sofa bed and the guy told me that hey didn't have any, he only.gave me a blanket that was dirty with some yellow stains. They didn't have any extra towels, there were only 3 towels in the room and we were 6 people.
Stayed 1 night in Feb 2024

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place n people who work there
Stayed 5 nights in Dec 2023

2/10 Terrible

Danielle

Business traveller, Travelled with partner
I have stayed at many Hyatt properties. Thus why when I needed a hotel last minute I chose this property. It was awful. Dirty rooms, no amenities available in the room. It was not a good experience at all.
Stayed 1 night in Feb 2024

2/10 Terrible

Jessica

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The light wouldn’t shut off. The room was dirty and excessive wear and tear on the couch and electrical outlets.

4/10 Poor

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was decent.
Stayed 6 nights in Feb 2024

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad place. Front desk people were very kind.
Stayed 4 nights in Feb 2024