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Reviews of HYATT house Scottsdale/Old Town

3 out of 5
HYATT house Scottsdale/Old Town
4245 N Drinkwater Blvd, Scottsdale, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 1 night in May 2024

6/10 Okay

Sara

Travelled with group
Liked: Staff & service, amenities
Not the cleanest room and the plumbing was awful. Our shower barely pushed out any water and the toilet wasn’t working right so it was making weird sounds all night. Pool was pretty dirty and had no towels. Free breakfast was nice.
Stayed 1 night in May 2024

10/10 Excellent

Rachel, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable 1 bedroom with full kitchen! Wish we were staying more than one night.
Stayed 1 night in May 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping didn’t come every day. And didn’t speak ANY English when I found them to refresh our towels.
Stayed 3 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. More of a home than a hotel. Like taking your home with you on vacation! Name is correct: Hyatt House!
Stayed 10 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but dated. Little noisy on the pool and fire pit side at night.
Stayed 3 nights in May 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great location, free breakfast was one of the better free ones. Pool was great. We would definitely go back!
Stayed 2 nights in May 2024

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Had such a nice time here. The rooms were clean and large. Each of the rooms had a full kitchen, living space with a couch and tv, and a separate room for a bedroom. We were perfect walking distance from old town Scottsdale. About a 5-8 min walk from the bars/restaurants. Would definitely come back again
Stayed 2 nights in Apr 2024

10/10 Excellent

Lorraine

Stayed 2 nights in May 2024

4/10 Poor

Adriana

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Agnes

Liked: Cleanliness, staff & service
I didn’t like TV channel didn’t work since October Use to be in the lobby coffee station was set up all day They’re took it away couple months ago No more only in the morning for breakfast time
Stayed 16 nights in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Apr 2024

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance of Oldtown, food and shopping.
Stayed 4 nights in Apr 2024

10/10 Excellent

noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV kept losing service, but other than that great
Stayed 3 nights in Apr 2024

6/10 Okay

Patty

Disliked: Property conditions & facilities
Hot tub was broken for 3 days. The cable kept going out. General maintenance would be needed. The staff was friendly and helpful. Location was great within walking distance to old Town Scottsdale.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lyndon

Beautiful area and property
Stayed 2 nights in Apr 2024

8/10 Good

seth

Business traveller
Liked: Amenities
it was a bit dated and the maintenance was lacking
Stayed 2 nights in Apr 2024

8/10 Good

Michael

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The rooms seemed a bit dated and could use an update. The pool could have been cleaner.
Stayed 4 nights in Apr 2024

10/10 Excellent

cory

Stayed 3 nights in Apr 2024

2/10 Terrible

Yashvant

Travelled with partner
Check in counter , the guy assumed we know everything about the property. !!! No flyer given for Wifi password, Wife with bad knees , recent surgery, tough time to change the room from the third floor to the ground floor.
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

6/10 Okay

Stephanie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Th property is very old and dated. The mattresses on the pull outs were aweful
Stayed 3 nights in Apr 2024

6/10 Okay

Layce

Stayed 3 nights in Apr 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. Close to everything - 7 minute walk to shops/restaurants/clubs/bars. And super safe!
Stayed 4 nights in Apr 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, good location, clean, safe, frinedly staff, good breakfast, weak coffee
Stayed 3 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe, in the middle of the action in Scottsdale, walkable, great breakfast. Friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay here- only reason for 4 stars is a trash can in the courtyard that was knocked over and contents all over grass for a couple hours but sure it happened after hrs and before morning shift got over that way. No biggie, wouldn’t keep me from totally recommending staying here. I will stay here any time I’m in Scottsdale.
Stayed 3 nights in Mar 2024

8/10 Good

Lisa

Travelled with partner
The room was very nice but the coffee supplies had not been replenished. The soap in the shower was for men only
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable quiet outside seating
Stayed 8 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

8/10 Good

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The nightclub across the street plays music till 2am which can be heard in a few wings of the property. Shower doors didn't slide and no hand towels (just wash cloths and shower towels). Breakfast was good.
Stayed 4 nights in Mar 2024

10/10 Excellent

Deon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and great location for Scottsdale
Stayed 4 nights in Mar 2024

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, we had 1 bedroom apt with full kitchen. Close to Old Town.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the daily breakfast was very good.
Stayed 4 nights in Mar 2024

6/10 Okay

Susan

Travelled with family, Travelled with group
Liked: Staff & service
The staff were good. Pool was very dirty and looked like black mold growing in it! The pool water was cloudy and not cleaned out. There were not enough deck chairs around the pool! The complex is very large with only 13 lounge chairs and around 10 regular chairs. The room was nice but carpet dirty and cabinetry broken. Barely enough kitchen utensils to do any amount of cooking not even a pizza pan or a pan to put in the oven. They needed much more silverware and utensils and bowls in the kitchen for cooking.
Stayed 7 nights in Mar 2024

6/10 Okay

mark

Travelled with family
Liked: Cleanliness, staff & service
Walking distance to Old Town and lots of great places to eat Breakfast Buffett and morning coffee was very good Pool scene was just “eh” Overall - i would def stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Irvin, Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to great shopping and dining of all kinds - Old Town & Downtown Scottsdale. Clean rooms and friendly staff.
Stayed 2 nights in Mar 2024

6/10 Okay

James Harry

Travelled with partner
The tv’s in our room malfunctioned during our entire stay. The front desk said nothing could be done
Stayed 7 nights in Mar 2024

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa, Geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice having a kitchenette and free breakfast so we could spend more time doing things and seeing the area!
Stayed 9 nights in Mar 2024

4/10 Poor

Jennifer L

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very run down and needed a good cleaning which we requested and didn’t get. We did not have a phone in the room when we tried to call for towels. Water was leaking through the ceiling from the sprinkler and the told us to call if it happened again. There were stain on the couch…don’t want to know what from. There were only 5 lounge chairs at the pool and two broke the first day we were there…people had to lay on the cement. I have stayed here in the past and it was nice, but has severely gone down hill. I also voiced my concerns and was not offered any discount.
Stayed 6 nights in Mar 2024

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing largw hotel rooms with full kitchen & 2 tvs warm breakfast was excellent san fran giants shopping & food is a 5 minute walk away area is safe to walk around at all times
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt House - great location in Old Town Scottsdale. Friendly staff - great stay!
Stayed 7 nights in Mar 2024

8/10 Good

Rahima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Shelly, Scranton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to all things in Old Town. It was the perfect place for us and the staff was exceptional. We especially loved our bartender Nancy ❤️ would absolutely recommend to anyone looking for a friendly, clean, quiet place to stay!
Stayed 6 nights in Mar 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and very professional staff - wonderful weekend
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Sierra

Travelled with family
Liked: Cleanliness, staff & service
Positive: great location for walking to old town and driving all over the valley. Bedroom in suite was a plus and free breakfast was nice and not too boring. Staff were friendly. Room was clean and our issues were addressed and fixed in a reasonable amount of time. Negatives: paper thin walls so we could hear our neighbors entire nightly conversations, many minor issues in the room including the shower head breaking off during a shower, toilet banging with each flush, most the blinds would only partially open, people drove like speed racers through the parking lot which had some blind corners, pool was heated only for one day while we were there and then it was freezing and never had pool towels, and the hide a bed couch was horribly uncomfortable.
Stayed 9 nights in Feb 2024