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Reviews of Arizona Grand Resort & Spa

4 out of 5
Arizona Grand Resort & Spa
8000 S. Arizona Grand Parkway, Phoenix, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 701 out of 1434 reviews" "
Rating 8 - Good. 304 out of 1434 reviews" "
Rating 6 - Okay. 207 out of 1434 reviews" "
Rating 4 - Poor. 115 out of 1434 reviews" "
Rating 2 - Terrible. 107 out of 1434 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yessenia, Indio

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good location, quiet, spacious rooms, friendly staff, lots of pool seating, room floors need cleaning, my feet would be black.
Stayed 3 nights in May 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Property conditions & facilities
Property was very nice. Our villa had a kitchen and a great view of the fireworks show!
Stayed 2 nights in May 2024

4/10 Poor

Lindsay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They allow outside patrons to use the pool and other amenities. It was packed and kids were flipping my kids out of their tubes and taking them. The language being used by kids under 10 was atrocious. My kids finally asked if we could just go home and swim in our own pool. Bed was broken and super uncomfortable. Food and drink were absolutely overpriced. 22 for a three cheese quesadilla and $16 small drinks. Felt like the hotel patrons should have gotten a discount on food and drink if they allow the public in. Hotel guests were loud and partying way past midnight. Could smell smoke and weed everywhere especially on our balcony. Could have been a great vacation but was way way too overcrowded and no one listened to hotel staff.
Stayed 3 nights in May 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The booking was a little confusing with how many wristbands we would get for the water park. We had 5 people in our party but only received 4 and the cost was about 135 more for the trip or 45/day. Pool and hot tubs inside hotel area was a nice addition to the weather park.
Stayed 2 nights in May 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is very friendly.helpful, and prompt. It’s an older property so there are some things that could be updated and our bathroom was not very clean as it still had hair in the shower. The water park food well is water park food which is why I gave 4 stars maybe should have been 3 in that arena. Overall the property is pretty and provides a quick fun getaway.
Stayed 1 night in May 2024
Response from Front Office Manager on May 27, 2024
Thank you for your feedback! We're glad to hear you found our staff friendly, helpful, and prompt, and that you enjoyed the overall beauty of our property. We apologize for the cleanliness issue in your bathroom and appreciate your feedback. We're constantly working to improve, and we hope to welcome you back for an even better experience next time!

6/10 Okay

Brad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place is old and outdated. Railings are rusting. Drinks inside water park are $15. Overrated.
Stayed 1 night in May 2024
Response from Front Office Manager on May 27, 2024
Thank you for your feedback. We apologize for any inconvenience caused by the outdated facilities and high drink prices. Your comments are valuable, and we'll use them to make improvements. We hope to have the opportunity to provide a better experience in the future.

10/10 Excellent

Jim

Stayed 6 nights in May 2024

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The prices were a bit high, overall, the kids had a good time. No complaints
Stayed 2 nights in May 2024
Response from Rachel, Front Office Manager on May 27, 2024
Thank you so much for your 4 out of 5 review! We hope to see you and your family again real soon!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this resort! So pretty and clean and well taken care of! We are definitely going to be back! All staff from front desk to water park lifeguards were very nice! ☺️
Stayed 2 nights in May 2024
Response from Rachel, Front Office Manager on May 27, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your experience at our resort. Maintaining cleanliness and providing exceptional service are top priorities for us, so we're delighted to know that you found everything to be well taken care of. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Front Office Manager on May 27, 2024
Thank you for your perfect rating! We're thrilled to hear you had a great experience and appreciate your feedback. We look forward to welcoming you back soon!

2/10 Terrible

Andrea

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Water park is amazing! Kids had a blast. Room wasn’t cleaned well.
Stayed 1 night in May 2024
Response from Karly, Front Office Coordinator on May 26, 2024
Thank you for your feedback. We're thrilled your kids enjoyed the water park! We apologize for the room cleanliness issue and are addressing it with our housekeeping team. We hope to welcome you back for a better experience soon.Warm Regards, Front Office Management

4/10 Poor

Kelcie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We’ve stayed here before and loved it. This time when we checked in our room hadn’t been cleaned from the person who stayed before us. There weren’t any other clean rooms available so we had to wait 30 minutes awkwardly waiting for housekeeping to clean the room. The water park areas smelled awful. Then, to top it all off there were roaches in our room. Absolutely disgusting! They refunded our resort fee for the room not being clean but really I feel like more should’ve been done considering we had roaches. That’s just disgusting and they’re really lucky my husband didn’t tell me about the others he had been trying to hide so we didn’t freak out until I found one the morning we were packing up to check out. Terrible experience and won’t be returning.
Stayed 2 nights in May 2024
Response from Karly, Front Office Coordinator on May 26, 2024
Thank you for taking the time to share your feedback. We deeply apologize for the initial room experience and the unpleasant smell in the water park. This is far from the standard we strive to maintain.Your concerns have been shared with our management team for immediate action. We hope you will consider giving us another chance to provide the exceptional experience you previously enjoyed. Please reach out directly if you choose to return, so we can ensure a perfect stay.

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and friendly staff!
Stayed 1 night in May 2024
Response from Front Office Manager on May 25, 2024
Thank you for your kind words! We're delighted to hear you enjoyed our great customer service and friendly staff. We look forward to welcoming you back soon!

10/10 Excellent

Jennifer Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of fun at the water park, the lobby restaurant has amazing food, friendly staff
Stayed 5 nights in Apr 2024
Response from Front Office Manager on May 25, 2024
Thank you for your great review! We're delighted to hear that you had lots of fun at the water park and enjoyed the amazing food at our lobby restaurant. We're also glad our friendly staff made your stay even better. We look forward to welcoming you back soon!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf
Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on May 24, 2024
Thank you so much for your 5 out of 5 review! We hope to see you again for another round of golf soon!

8/10 Good

Jon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on May 24, 2024
Thank you so much for your 4 out of 5 review! We are so glad to see you had a great stay! We hope to see you again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Karly, Front Office Coordinator on May 23, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Karly, Front Office Coordinator on May 23, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to place when we come to Phoenix. We love this place and it’s great for kids and us adults. The rooms are comfortable.
Stayed 1 night in May 2024
Response from Rachel, Front Office Manager on May 21, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! Beautiful resort
Stayed 3 nights in May 2024
Response from Rachel, Front Office Manager on May 21, 2024
Thank you so much for the 5 out of 5 review! We are so glad that you had a great time at our Resort! We can't wait to see you for your next vacation!

2/10 Terrible

cassie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Landscapers used loud equipment at 630 am on Friday and Saturday morning. Asked for room Service to send champage glassses with our food as we were celebrating something personal. It took over and hour and a half after they forgot them and we had already used their paper cups and left the room by then. Hot tubs cold jets didn't work. Worst resort experience weve had and weve been here several times.
Stayed 2 nights in May 2024
Response from Rachel, Front Office Manager on May 21, 2024
I'm sorry to hear about your disappointing experience at our resort. We apologize for the disturbance caused by the early morning landscaping, the oversight with your champagne glasses, and the issues with the hot tubs. We're addressing these issues promptly to prevent them from happening again. Your feedback is valuable. Thank you for your understanding, and we hope to have the opportunity to welcome you back and restore your faith in our resort.Sincerely,The Arizona Grand Management Team

4/10 Poor

April, Flagstaff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Getting through the narrow driveways and we were upgraded to an area and told we could park in front of our room. They let too many people into the water park and then they take all the parking in front of the rooms and they should have a designated parking lot for the pool area and make it clear if people do not have a room they will be towed. I will not come back unless it changes.
Stayed 1 night in May 2024
Response from Rachel, Front Office Manager on May 20, 2024
We're sorry for the inconvenience you faced with narrow driveways and parking during your stay. Your feedback regarding overcrowding in the water park and parking availability is noted. We'll review our policies to improve the situation and ensure a better experience for all guests. We hope you'll reconsider and give us another chance in the future.

10/10 Excellent

LINDSEY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park was great for the kids and I was able to relax at a separate quiet pool. Highly recommend for large groups or sports teams
Stayed 2 nights in May 2024
Response from Rachel, Front Office Manager on May 20, 2024
Thank you for the glowing review! We're delighted you and the kids enjoyed the water park. Our separate quiet pool aims to provide relaxation while ensuring everyone has a great time. We appreciate your recommendation for large groups and sports teams. We can't wait to welcome you back for more fun!

10/10 Excellent

Danelle

Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on May 20, 2024
Thank you so much for your 5 out of 5 review! We hope to see you again soon for you next vacation!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rachel, Front Office Manager on May 20, 2024
Thank you so much for your 5 out of 5 review! We are so glad to see that you had a great stay. Please come back to see us again real soon!

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Rachel, Front Office Manager on May 15, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rachel Gibford on May 13, 2024
Thank you so much for your 5 out of 5 review! We are so glad you enjoyed your time with us! Please see us again real soon!

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Rachel Gibford on May 12, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

rosalina

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent! Loved everything about it.
Stayed 3 nights in May 2024
Response from Rachel Gibford on May 11, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're coming back
Stayed 1 night in May 2024
Response from Rachel Gibford on May 11, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

6/10 Okay

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Brining luggage to the room on the 3rd floor without direct elevator to it was challenging. Luckily we only had carry on with us. Also the stairs are a bit of a labyrinth.
Stayed 1 night in May 2024
Response from Rachel Gibford on May 11, 2024
Thank you for your feedback. We apologize for the inconvenience you faced accessing your room on the 3rd floor. Your comments are valuable, and we will work to improve. We hope you still enjoyed your stay and would love to welcome you back for a smoother experience in the future.Sincerely,The Arizona Grand Management Team

6/10 Okay

Alex

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Rachel Gibford on May 12, 2024
Thank you for your 3 out of 5 review. We hope to see you again soon and give you the best vacation possible.

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Rachel Gibford on May 11, 2024
Thank you for the 3 out of 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and we hope to see you again really soon!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Arizona Grand Resort. The golf
Stayed 2 nights in May 2024
Response from Rachel Gibford on May 11, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards, Mason McIntyreDirector of Operations

10/10 Excellent

Gretchen, university place

Travelled with family
Liked: Amenities
We loved the oasis water park, the views of the golf course, and the overall vibe of the landscaping including the water features and fire pits.
Stayed 3 nights in May 2024
Response from Rachel Gibford on May 6, 2024
Thank you for your kind words! We're delighted you enjoyed the oasis water park, golf course views, and our landscaping. Looking forward to welcoming you back soon!

10/10 Excellent

Corrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rachel Gibford on May 6, 2024
Thank you so much for your 5 out of 5 review! We are so glad you had a great time with us! Please come back for your next vacation!

10/10 Excellent

shannon

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There was a vape that in the counter in bedroom. Had to ask for sheets for the fold out bed Bc they appeared to be filthy
Stayed 3 nights in May 2024
Response from Rachel Gibford on May 6, 2024
Thank you for your 5 out of 5 review! We are so glad to see that your enjoyed your stay. We will notify the proper teams about your comments on the suites. We hope to see you again next time!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Rachel Gibford on May 5, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

8/10 Good

Synthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are spacious
Stayed 2 nights in May 2024
Response from Rachel Gibford on May 6, 2024
Thank you for your 4 out of 5 review! We are so glad you enjoyed your stay. Please come back for another vacation real soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I spent 5 nights at the AZ Grand Resort. Reception was quick and simple; my room was clean and comfortable; the Oasis Water Park was perfect for my afternoons while there. The only food I purchased came from the pool snack bar. It was terrible. I had a very dry hamburger served in a clam shell for $17.
Stayed 5 nights in Apr 2024
Response from Rachel Gibford on May 6, 2024
Thank you for your recent review of your stay. We're glad you found check-in easy, your suite comfortable, and enjoyed our Oasis Water Park. However, we're sorry to hear that the food from our pool snack bar didn't meet your expectations. We appreciate your feedback and will address this with our team. We hope to welcome you back for an improved experience in the future. Warm Regards,The Arizona Grand Management Team

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
The sitting area in the lobby overlooking the golf course was very relaxing. plenty of seating and food and drinks available. We could have sat there our entire stay.
Stayed 3 nights in Apr 2024
Response from Karly, Front Office Coordinator on May 1, 2024
Thank you for sharing your experience! We're thrilled to hear that you found our lobby living room area to be relaxing. It's wonderful to know that you enjoyed the ample seating and food service available in our lobby. We hope to welcome you back soon for another enjoyable stay!Warm Regards, Front Office Managers

8/10 Good

Elizabeth

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Rachel Gibford on May 2, 2024
Thank you for your 4 out of 5 review! We hope to see you again for you next vacation!

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUTSTANDING !!!
Stayed 2 nights in Apr 2024
Response from Karly, Front Office Coordinator on May 1, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 Excellent

Lori M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly, Front Office Coordinator on May 1, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!

10/10 Excellent

Tiva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room accommodations are spacious and clean. I love the option of smaller family pools in addition to the water park.
Stayed 1 night in Apr 2024
Response from Rachel Gibford on May 2, 2024
Thank you so much for your 5 out of 5 review! We are so glad to see you enjoyed the suite and the amenities we offer our guests! Please see us again soon!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service
It is a great resort concept, but it’s not surrounded by much. Road construction around it (April 2024) makes going anywhere somewhat close by a long trip. Not many choices for restaurants, or other things to do, if planning on that. Pickleball, bocce ball, tennis court, etc would be a nice addition. CON: PARKING. Due to the water park being open to anyone, and events hosted at the site, there’s ZERO parking available. Parking should be a priority for paid guests of the hotel. It was a nightmare and made it even worse when we needed to leave. They do utilize golf carts if you need a ride, but personally, I only felt that made it even more congested as they were flying through the parking lot any time you were carefully driving trying to find a spot. PRO: The housekeeping staff was very friendly, and attentive, as well as the person at check-in. Would I stay here again? Yes. Would I make sure I had what I needed so I wouldn’t need to leave? Yes. Would I bring games or something to do on the evenings I want a break from swimming? Yes.
Response from Rachel, Front Office Manager on Apr 30, 2024
Thank you for your valuable feedback. We're glad you enjoyed our resort concept and our friendly staff. We apologize for the inconvenience caused by road construction. We're actively working on improving parking and will consider adding more recreational activities. We appreciate your decision to stay with us again and look forward to providing an even better experience next time. If you have further suggestions, feel free to reach out. We can't wait to welcome you back.Sincerely,The Arizona Grand Management Team

8/10 Good

Seattlas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a wonderful property .. however im confused about the type of services they give to people. I noticed that there are no smokin signs anywhere on property and i seend alot of people smokin cigars around the property and when i do the same i get told its a kid friendly place and ro put it out even tho it was late at night an no kids were around .. yet people were smoking in the water park area too and noone says nothing.. i feel like they treat certain people differently . Which isnt ok.. if its a no smoking property.. it should be for everyone not for those that play golf in the mist of kids ... and the food was nasty and room service wass expensive for no reason and so was the drinks. Best thing is to leave property. Other than that i had a blast with the spa area and the waterpark.
Stayed 3 nights in Apr 2024
Response from Rachel, Front Office Manager on Apr 30, 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our spa area and Oasis water park. We apologize for any confusion regarding our smoking policy and any inconsistency in its enforcement. We strive to ensure a comfortable environment for all our guests, regardless of their activities, and we take your feedback seriously. We do follow a smoking policy that states guest need to be 20 feet away from a door or window to smoke as the rooms are all non-smoking. We'll review our policies and procedures to ensure they are applied consistently across the property.We're glad to hear that despite some issues, you had a blast during your stay. We appreciate your feedback as it helps us improve and better serve our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,The Arizona Grand Management Team

10/10 Excellent

Mckenna

Stayed 1 night in Apr 2024
Response from Rachel, Front Office Manager on May 20, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a blast staycation
Stayed 2 nights in Apr 2024
Response from Rachel, Front Office Manager on Apr 29, 2024
Thank you for the 5 stars! We are glad to hear you enjoyed your stay at Arizona Grand Resort & Spa and hope you visit Phoenix again!Warm Regards,

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rachel Gibford on May 6, 2024
Thank you for taking the time to share your experiences on your most recent visit. It seems there were several areas where we had the opportunity to improve our services and your stay and it seems that we dropped the ball. I would like to apologize on behalf of the resort for the challenges you experienced during your stay. We would appreciate the opportunity to speak with you further regarding your valuable feedback. If you are willing, at your convenience, please contact us from our reservations number on our website and ask to speak to a Front Office Manager, we will look forward to your call. Thank you again for your constructive comments on where we can improve and for your business.