Stayed here with family starting Jan 1. Service had been slow according to staff but service was top notch. Front desk was very welcoming and courteous. They made recommendations on where to eat around the hotel but unfortunately most were closed due to the holiday. The breakfast offered at their restaurant was amazing. The quality and presentation of food was like no other I have seen. The waitresses and servers were the friendliest of people. Central to places we wanted to visit. The hotel conveniently has a door which leads into the shopping mall next door. Overall, this was a great start to our trip by staying here. Everything from the entry to the hotel and common areas were very charming. Beds were very comfortable and room with 1 bed and fold out couch had ample space for us. Our heating system was quiet enough where we were able to get a good nights sleep. I would book this hotel in a heartbeat on my next visit to Philadelphia.