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Reviews of The Ritz-Carlton, Philadelphia

5 out of 5
The Ritz-Carlton, Philadelphia
Ten Avenue of the Arts, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1000 reviews" "
Rating 8 - Good. 197 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Thank you!
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Néstor

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Very bad conditions on the room. Not expected for the price. The carpet was dirt, fitness center very limited and the front desk asistan really bad
Stayed 1 night in Apr 2024

8/10 Good

Xhemal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. Everyone was so nice and welcoming
Stayed 1 night in Apr 2024

10/10 Excellent

melinda

Stayed 2 nights in Apr 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive parking but good people work there
Stayed 1 night in Apr 2024
Response from The Ladies & Gentlemen of the Ritz Carlton on Apr 14, 2024
It's fantastic to hear that you had a great stay. We appreciate your kind words and look forward to serving you again in the future.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Ladies & Gentlemen of the Ritz Carlton on Apr 14, 2024
We are honored that you chose to stay with us, and we're thrilled that your visit was outstanding. We can't wait to provide you with another exceptional stay in the future.

8/10 Good

Ralf

Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Stayed 4 nights in Apr 2024

8/10 Good

Inde

Stayed 3 nights in Apr 2024

8/10 Good

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Just not very kid friendly with the menu. Had to order outside service for drinks and snacks.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

peter, Asheville

Stayed 1 night in Feb 2024

6/10 Okay

Lauren

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First, I’d like to say that the staff was lovely and the lobby was very beautiful, architecturally speaking. But our room was… not great. Curtains were ripped. We found an old deflated balloon in the closet when getting linens for the pull-out sofa. The linens for said sofa consisted of a pillow and a prison blanket. The refrigerator drawer was broken, so we could not have cold drinks unless we ordered from room service. Most outlets in the common area did not work, even with several “does flipping this switch change it?” experiments. I’ve stayed in nicer Hampton Inns.

10/10 Excellent

JC, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

6/10 Okay

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Sean

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved it it was worth it and I can’t wait to go there again!
Stayed 1 night in Feb 2024

4/10 Poor

Derek

Disliked: Amenities, property conditions & facilities
Pros: The property is in a good location, the beds were comfortable and the room was quiet. Cons: - Breakfast and dining in is extraordinarily expensive. A smoothie, omelette, and oatmeal cost me close to $80, and paying for breakfast as part of the booking only gives you a credit rather than an included breakfast. - dated furniture and bathrooms. Rooms are def in need of an upgrade. Water pressure in the showers was poor, and the bathroom leaked after every shower. Room felt more like a 3 star. - doormen don't help with bags or doors etc.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Agustin, Key Biscayne

Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
I always love my stay here, such a gorgeous building right by City Hall, I even had a fabulous view this time. Love the bar and room service.
Stayed 2 nights in Feb 2024

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, great experience!
Beautiful, stunning hotel, great food from the restaurant to the bar to in room dining! We had a few hiccups with our check in, having to return to the front desk 4 times before our room was ready. Made for a very long travel day. I would encourage management to ensure your new (or newer) front desk employees are ready for service worthy of the Ritz Carlton brand before putting them on duty. Great location and would stay here again!
Stayed 2 nights in Jan 2024
Response from The Ritz-Carlton, Philadelphia on Jan 30, 2024
Hi Miranda! Thank you for your feedback, we're glad you had a lovely stay. We will also ensure our Ladies and Gentlemen are better prepared for your next visit!

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Ritz-Carlton, Philadelphia on Jan 30, 2024
Thank you for your 10/10 review!

8/10 Good

BENYUAN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very difficult packing
Stayed 1 night in Jan 2024
Response from The Ritz-Carlton, Philadelphia on Jan 30, 2024
Thank you, Benyuan for your feedback. We will engage with our parking company to brainstorm on ways we can make the parking experience more comfortable.

10/10 Excellent

Laurette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and ideal location
Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you! We hope to welcome you back soon!

10/10 Excellent

Deanna

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you for the 5/5 score! We hope to welcome you back soon!

6/10 Okay

Robyn

Liked: Cleanliness, staff & service
It’s a Philadelphia staple but…
The Ritz will always be a Philadelphia staple but the rooms are subpar and in need of updates. The rooms are pretty dated. Also, we were initially checked into a room with a broken toilet which forced us to switch rooms. The 2nd room had rips in the curtains and a shower that made loud growling noises. It’s definitely not what you’d expect from a hotel with a luxury status. It’ll always be a Philadelphia staple so I’ll be back to visit the restaurant/bar and spa but I definitely wouldn’t stay at the hotel again. Unless of course they make some upgrades.
Stayed 1 night in Jan 2024
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you for your response! We look forward to sharing these opportunities with our teams to create a better experience for you and future guests.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you for your 10/10 review!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you for your 10/10 review!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thanks, Peter for your 10/10 review!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is clean, and leans heavy into its heritage as a name associated with luxury. That doesn't change its location-- it is in the middle of downtown surrounded by abhorrent traffic at peak times, walking outside greets you with the city smell of trash and smog, and if you plan on eating food in the city as of Dec 2023, you'll pay twice as much as you would outside of the city limits. The hotel is a pleasant stay -- the experience, not so much. You could do better by finding a stay outside the city and traveling in and out.
Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Philadelphia. on Jan 24, 2024
Thank you, Michael for your response. We know that enjoying a luxury stay can be challenging sometimes in an urban setting - but are grateful that you felt that your stay was clean and associated with luxury.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you, Teresa for your rating!

6/10 Okay

Syed

Stayed 2 nights in Dec 2023
Response from The Ritz-Carlton, Philadelphia. on Jan 24, 2024
Thank you, Syed for your rating. We hope to welcome you back in the future and earn a 5/5!

10/10 Excellent

Laurette

Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you for your wonderful review!

10/10 Excellent

Erika, Bay Head

Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you, Erika for your rating!

10/10 Excellent

Earl R

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a terrific bar. Staff was excellent and everyone went over and above in service with a smile. The location was perfect as we were there during the holidays. Every detail was attended. There’s nothing we could complain about.
Stayed 2 nights in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you, Earl for your kind words and excellent review!

8/10 Good

Ekaterina Vladimirovna, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you, Ekaterina for your rating!

8/10 Good

Tsvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you, Tsvi for your rating!

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, the staff is excellent and the area is very convenient for us.
Stayed 2 nights in Nov 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you, Alexandria for these kind remarks. We look forward to welcoming you back in the future.

4/10 Poor

Dolores, Pearland

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from The Ritz-Carlton, Philadelphia on Nov 28, 2023
Thank you for your feedback, Dolores. We hope to see you again soon.

10/10 Excellent

Sarah

Polite staff, clean rooms,
Stayed 1 night in Nov 2023
Response from The Ritz-Carlton, Philadelphia on Nov 28, 2023
Thank you for your kind feedback. We hope to welcome you back soon!

6/10 Okay

louis

Stayed 1 night in Nov 2023
Response from The Ritz-Carlton, Philadelphia on Jan 24, 2024
Thank you, Louis for your rating. We hope to welcome you back in the future to earn a 5/5

10/10 Excellent

Shanese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a weekend trip. Quick Uber ride from train station and easy access to local restaurants.
Stayed 1 night in Aug 2023
Response from The Ritz-Carlton, Philadelphia on Nov 14, 2023
Thank you for sharing your positive experience with us. Your feedback is invaluable, and it motivates us to maintain our high standards of hospitality.

10/10 Excellent

Tiffani, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Oct 2023
Response from The Ritz-Carlton, Philadelphia on Nov 6, 2023
Your glowing review is much appreciated! We are dedicated to making every guest's stay memorable, and we are grateful for your endorsement.

10/10 Excellent

S R

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 5 nights in Sep 2023
Response from The Ritz-Carlton, Philadelphia on Nov 6, 2023
Your glowing review is much appreciated! We are dedicated to making every guest's stay memorable, and we are grateful for your endorsement.

10/10 Excellent

Julie

Stayed 5 nights in Sep 2023
Response from The Ritz-Carlton, Philadelphia on Nov 6, 2023
Thank you for the perfect score!

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 2 nights in Sep 2023
Response from The Ritz-Carlton, Philadelphia on Nov 6, 2023
We are honored that you chose to stay with us, and we're thrilled that your visit was outstanding. We can't wait to provide you with another exceptional stay in the future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023