Our stay was great! Unfortunately, the heat was not working in our room and we had to move to a different room sometime after midnight. They did not have a premium room available that was comparable to the room that we had, so we were downgraded and lost our views of the city. We definitely appreciated being compensated for this change, however, losing our views was a bit of a downer for us both. We made the best of it! Room Service was awesome as well! I've stayed at the Lowe’s before, and will definitely book again!