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Reviews of Kimpton Hotel Monaco Philadelphia, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Philadelphia, an IHG Hotel
433 Chestnut St., Philadelphia, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 706 out of 1139 reviews" "
Rating 8 - Good. 228 out of 1139 reviews" "
Rating 6 - Okay. 111 out of 1139 reviews" "
Rating 4 - Poor. 52 out of 1139 reviews" "
Rating 2 - Terrible. 42 out of 1139 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yingzi

Stayed 1 night in Apr 2024
Response from Greg on May 7, 2024
Thanks, Yingzi.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff (Chauncey) was very good.
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Antonio.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Right in the heart of the historic district
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Yes, Justin. We take pride in the Old City culture here in Philadelphia.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness
Overall we loved our stay at the hotel.
Stayed 2 nights in Apr 2024
Response from Greg on May 1, 2024
Thank you Michael for the feedback and ranking. Glad you enjoyed the hotel and services.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the overall feel of this hotel. The wine service in the early evening and the coffee service in the morning is much appreciated.
Stayed 1 night in Apr 2024
Response from Michael on May 1, 2024
Thanks Michael. Yes, it is our Kimpton specialty.

8/10 Good

rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Rachel.

8/10 Good

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debora on May 1, 2024
Thank you Debora for the ranking.

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were great - from the front desk to the restaurant to the valet. The property was old and dates. My room had torn carpets, and dirty furniture - and given you spend a lot of time in the room, it was a huge turnoff. I would not stay there again. Location was great, but hotel was dirty and old.
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Scott for providing feedback. We are looking to make some improvements and hope to see you back in the future.

6/10 Okay

Mary Alice

Travelled with partner
Liked: Cleanliness
The room decor is very trendy and not stuffy, and the bed is comfortable, but this does not have the atmosphere for a luxury hotel. Our check in was very awkward, the clerk told me to tap to pay, and after I tapped my phone, and it charged, he told me they didn’t take Apple Pay and next time at their properties I should not tap my phone. It was just weird. Then he told us that he did not recommend the hotel rooftop bar, which frankly was part of the reason I chose this hotel. Then he told me they sometimes had comp tickets for the cover charge of the bar, but he was out of them. Why tell me that?
Stayed 1 night in Apr 2024
Response from Greg on Apr 16, 2024
Hi Mary, Thank you for the feedback. I am sorry for the subpar check in process. We will ensure to improve our process. Thank you again for the feedback and we invite you back to the hotel soon. Our Stratus rooftop bar & lounge is amazing. Atmosphere has an amazing upscale vibe to it. Come enjoy.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. The staff was incredibly friendly and helpful. Loved this hotel.
Stayed 4 nights in Apr 2024
Response from Greg on Apr 9, 2024
Love to hear this. Thank you for sharing. Come back soon.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Also a great place for being a tourist and going to an event at Lincoln Financial!
Stayed 1 night in Apr 2024
Response from Greg on Apr 8, 2024
Did you come for WWE? We love to host you again. Come back soon.

8/10 Good

Julie

Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Julie.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Greg on May 1, 2024
Thank you Steven.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and quirky. Caught me by surprise but definitely a good surprise.
Stayed 1 night in Mar 2024
Response from Greg on Apr 8, 2024
This is great. Thanks Adam.

10/10 Excellent

Luz

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience as always with Kimpton properties!
Stayed 2 nights in Mar 2024
Response from Greg on Apr 2, 2024
Glad you enjoyed your stay with us Luz.

10/10 Excellent

Gabriella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, cleanliness was 10/10. Will definitely visit again.
Stayed 1 night in Mar 2024
Response from Greg on Mar 29, 2024
This is wonderful Gabriella. Come back to see us soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Greg on Apr 19, 2024
Thanks Laura. Come back soon.

8/10 Good

Dylan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room sizes. The attached restaurant was a good lunch spot.
Stayed 1 night in Jan 2024
Response from Greg on Mar 28, 2024
Hi Dylan, Glad you enjoyed your time here with us. Cheers!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Greg on Mar 27, 2024
Thank you Julie. Hope to see you soon.

10/10 Excellent

Raynu, Clarksburg

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Night Desk staff wasn’t the friendliest but everyone else was great. Cute little place.
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you Raynu.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely helpful
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Robert, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice! Perfect location!
Stayed 4 nights in Mar 2024
Response from Greg on Mar 28, 2024
Carol,Thank you for the feedback. See you soon.

10/10 Excellent

Christina

Stayed 1 night in Mar 2024
Response from Greg on Apr 8, 2024
Thank you, Christina.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, couldn’t be better
Stayed 2 nights in Mar 2024
Response from Greg on Mar 28, 2024
That's awesome. Thank you.

10/10 Excellent

Taren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional.
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you Taren. I will share with team.

6/10 Okay

Roberta

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel is definitely old and dirty. The worst part were the abundance of dirty towels only. Yikes. Definitely not worth the price tag. The staff was nice and the tavern attached is top knotty, but I wouldn’t stay here again.
Stayed 3 nights in Mar 2024
Response from Greg on Mar 27, 2024
Hi Roberta, Thank you for your feedback. I have shared your experience with our team in hopes of improving our processes. We hope to be of service to you in the near future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decor was interesting, eclectic, stylized and truly beautiful! Every staff member was pleasant, helpful, professional and knowledgeable. We only stayed 1 night, but we are already making plans to stay there again on a long weekend. The location is great- lots of historical buildings all around and we were able to easily walk to restaurants & bars.. Loved it!
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Glad to hear Lisa. Hope to see you soon.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bathtub!
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Christine, Berkeley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the perfect location for taking in historical Philadelphia. You are walking distance to the Liberty Bell and great restaurants. The hotel is clean and the staff is really friendly.
Stayed 2 nights in Mar 2024
Response from Greg on Mar 28, 2024
Thanks Christine. Hope to see you back soon.

10/10 Excellent

Nathaly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was cozy & perfect
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Richard, Little Egg Harbor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding with very friendly staff. Clean. Very unique and interesting hotel in one of my all-time favorite areas. Get park view room w/ great view of Independence Hall, parks, etc.
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thanks Richard. We try to be unique. Go Kimpton. Hope to see you soon.

10/10 Excellent

Kelley G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, rooms are clean.
Stayed 2 nights in Feb 2024
Response from Greg on Mar 28, 2024
Thanks Kelley.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I will stay when in Philly
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thanks Paul. We appreciate you choosing us as your preferred hotel.

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel right on top of historical city center of Philly. Well trained couteous staff. Large, well decorated rooms. Many amenities. Great repsonsive elevators.
Stayed 3 nights in Feb 2024
Response from Greg on Mar 27, 2024
Thank you!

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were so nice, and beds were very comfortable. Exactly what we needed for a 2-day excursion in PHL.
Stayed 1 night in Feb 2024
Response from Greg on Mar 27, 2024
Hi Colleen, We hope to see you soon. Glad you enjoyed your time with us.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thanks Kelly.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the extra security of having to use the room key to operate the elevator. The staff was pleasant and the hotel was clean.
Stayed 1 night in Feb 2024
Response from Greg on Mar 27, 2024
Hi Joe, Safety is paramount. Happy to hear you enjoyed our facilities. We welcome you back soon.

8/10 Good

Aylen, West New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel Very comfortable Great location Perfect service Our second time there We love it And it s not outrageously expensive
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thank you Michael. Glad you enjoyed your stay with us.

10/10 Excellent

Kyrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was amazing, it’s a perfect getaway for you and your spouse. We booked the king spa suite which comes with a beautiful spacious shower and spa tub combined
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Customer preferred rooms. The spa suite is a good choice to unwind and relax. Come back soon Kyrique.

2/10 Terrible

Mark

Stayed 1 night in Feb 2024
Response from Greg on Mar 27, 2024
Hello Mark, Thank you for your rating. We have shared your rating with our departments to improve in areas we deem challenging. We hope to be of service to you in the near future.

10/10 Excellent

carabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was incredible and the room stunning!
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Glad you enjoyed Carabeth. Red Owl Tavern has some really good Chefs. Come back soon.

8/10 Good

Silvia M La

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and walkable to any locations! Excellent staff at the reception to welcome you, notably: Mr. Chancie, Sam and ms. Ashley we dealt with are outstanding! Rooms very clean and well maintained during your stay! Elevators at your fingertips simply a no fasse great experience hotel! Our second stay and any future returns! Thank you for making our stay so memorable!
Stayed 4 nights in Feb 2024
Response from Greg on Mar 27, 2024
Hi Silvia, This is awesome to hear. Thank you for your feedback.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by all the historic sites. Loved the Chalet decor and all the efforts to provide this wintry environment. The wine happy hour was fun too!
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Social hour is my favorite. Come back soon Robin.

10/10 Excellent

Anna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great! Except for bathroom cleanliness.
Stayed 2 nights in Feb 2024
Response from Greg on Mar 28, 2024
Thanks Anna. I will share with our cleaning department.

10/10 Excellent

Nalee

Travelled with partner
Liked: Amenities, property conditions & facilities
We enjoyed our stay.. Everything in our room was so well put together. We will be booking again very soon. The hotel bar/ lounge was also amazing .. the bartenders were 🔥 lit.
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thanks Nalee. See you soon. We have the best Bartenders. Glad you enjoyed your time.