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Reviews of Kimpton Hotel Monaco Philadelphia, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Philadelphia, an IHG Hotel
433 Chestnut St., Philadelphia, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 703 out of 1133 reviews" "
Rating 8 - Good. 226 out of 1133 reviews" "
Rating 6 - Okay. 108 out of 1133 reviews" "
Rating 4 - Poor. 54 out of 1133 reviews" "
Rating 2 - Terrible. 42 out of 1133 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jordyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I feel like i paid quite a bit of money for a room with no AC or coffee maker. I was basically cremeated alive and couldnt even come back from the dead in the morning with coffee. Also there seems to be zero parking near by so you are suckered into paying $60 for a valet. I would not recommend this hotel to anyone at all.
Stayed 1 night in May 2024
Response from Greg on May 23, 2024
Thank you for your feedback. I am sorry your experience did not live up to expectations. We do provide coffee makers upon request and will share the concerns with the room with our engineering department. We do provide valet services. If a guest prefers to park elsewhere, we will also assist with options. Thank you again for choosing Kimpton Monaco Philadelphia and we hope to receive an opportunity to showcase our elevated services.

10/10 Excellent

michael, tempe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome Hotel and great restaurant- service was great
Stayed 3 nights in May 2024
Response from Greg on May 21, 2024
Thanks Mike. You are great.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from greg on May 21, 2024
Thank you Richard.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming rooms, but they really need to install a shower door. Floors got soaked every time we took a shower. The half glass is just not practical and creates a slip hazard.
Stayed 2 nights in May 2024
Response from Greg on May 21, 2024
Thank Andrea. We have shared with our engineering team.

4/10 Poor

Anthony N

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very old and smells bad, staff was not very accommodating
Stayed 1 night in May 2024
Response from Greg on May 23, 2024
I am sorry to hear that your experience was less than satisfactory. If you would like to discuss further, please feel free to contact the hotel directly. Best regards,

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, so close to all of the historic attractions in Philly, plus great shopping and dining. Couldn’t get a seat at the bar upstairs even though it was totally empty because everything was reserved. Parking is kind of a nightmare, so whatever your total for the hotel is tack on another $35/night for parking in a nearby garage.
Stayed 2 nights in Mar 2024
Response from greg on May 21, 2024
Thank you Stephanie. We will share your feedback with our team.

10/10 Excellent

MARTA, Little Ferry

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Greg on May 21, 2024
Thank you Marta.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our anniversary, 37 years, and the front desk staff could not have been nicer. We were treated like we were the only guests in the hotel, not an easy task as we were told there were 4 weddings happening there during our weekend get-away. We had a wonderful time and we will tell our friends that Kimpton Monaco is the place to go. Thank you.
Stayed 2 nights in May 2024
Response from Greg on May 21, 2024
Glad you enjoyed your time. Thank you for the beautiful remarks. Happy 37th year anniversary!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked just as it did online when I made the reservation, the staff were very polite & understanding
Stayed 1 night in May 2024
Response from greg on May 21, 2024
Tiffany, you are the amazing. Thank you.

10/10 Excellent

Yingzi

Stayed 1 night in Apr 2024
Response from Greg on May 7, 2024
Thanks, Yingzi.

8/10 Good

caroline

Stayed 1 night in Apr 2024
Response from greg on May 21, 2024
Thank you Caroline.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff (Chauncey) was very good.
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Antonio.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Right in the heart of the historic district
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Yes, Justin. We take pride in the Old City culture here in Philadelphia.

10/10 Excellent

lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Greg on May 21, 2024
Thank you Lindsay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness
Overall we loved our stay at the hotel.
Stayed 2 nights in Apr 2024
Response from Greg on May 1, 2024
Thank you Michael for the feedback and ranking. Glad you enjoyed the hotel and services.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the overall feel of this hotel. The wine service in the early evening and the coffee service in the morning is much appreciated.
Stayed 1 night in Apr 2024
Response from Michael on May 1, 2024
Thanks Michael. Yes, it is our Kimpton specialty.

8/10 Good

rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Rachel.

8/10 Good

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debora on May 1, 2024
Thank you Debora for the ranking.

10/10 Excellent

Leah, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greg on May 21, 2024
Thank you Leah!

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were great - from the front desk to the restaurant to the valet. The property was old and dates. My room had torn carpets, and dirty furniture - and given you spend a lot of time in the room, it was a huge turnoff. I would not stay there again. Location was great, but hotel was dirty and old.
Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Scott for providing feedback. We are looking to make some improvements and hope to see you back in the future.

6/10 Okay

Mary Alice

Travelled with partner
Liked: Cleanliness
The room decor is very trendy and not stuffy, and the bed is comfortable, but this does not have the atmosphere for a luxury hotel. Our check in was very awkward, the clerk told me to tap to pay, and after I tapped my phone, and it charged, he told me they didn’t take Apple Pay and next time at their properties I should not tap my phone. It was just weird. Then he told us that he did not recommend the hotel rooftop bar, which frankly was part of the reason I chose this hotel. Then he told me they sometimes had comp tickets for the cover charge of the bar, but he was out of them. Why tell me that?
Stayed 1 night in Apr 2024
Response from Greg on Apr 16, 2024
Hi Mary, Thank you for the feedback. I am sorry for the subpar check in process. We will ensure to improve our process. Thank you again for the feedback and we invite you back to the hotel soon. Our Stratus rooftop bar & lounge is amazing. Atmosphere has an amazing upscale vibe to it. Come enjoy.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. The staff was incredibly friendly and helpful. Loved this hotel.
Stayed 4 nights in Apr 2024
Response from Greg on Apr 9, 2024
Love to hear this. Thank you for sharing. Come back soon.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Also a great place for being a tourist and going to an event at Lincoln Financial!
Stayed 1 night in Apr 2024
Response from Greg on Apr 8, 2024
Did you come for WWE? We love to host you again. Come back soon.

8/10 Good

Julie

Stayed 1 night in Apr 2024
Response from Greg on May 1, 2024
Thank you Julie.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Greg on May 1, 2024
Thank you Steven.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and quirky. Caught me by surprise but definitely a good surprise.
Stayed 1 night in Mar 2024
Response from Greg on Apr 8, 2024
This is great. Thanks Adam.

10/10 Excellent

Luz

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience as always with Kimpton properties!
Stayed 2 nights in Mar 2024
Response from Greg on Apr 2, 2024
Glad you enjoyed your stay with us Luz.

10/10 Excellent

Gabriella

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, cleanliness was 10/10. Will definitely visit again.
Stayed 1 night in Mar 2024
Response from Greg on Mar 29, 2024
This is wonderful Gabriella. Come back to see us soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Greg on Apr 19, 2024
Thanks Laura. Come back soon.

8/10 Good

Dylan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room sizes. The attached restaurant was a good lunch spot.
Stayed 1 night in Jan 2024
Response from Greg on Mar 28, 2024
Hi Dylan, Glad you enjoyed your time here with us. Cheers!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Greg on Mar 27, 2024
Thank you Julie. Hope to see you soon.

10/10 Excellent

Raynu, Clarksburg

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Night Desk staff wasn’t the friendliest but everyone else was great. Cute little place.
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you Raynu.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely helpful
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Robert, Exton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice! Perfect location!
Stayed 4 nights in Mar 2024
Response from Greg on Mar 28, 2024
Carol,Thank you for the feedback. See you soon.

10/10 Excellent

Christina

Stayed 1 night in Mar 2024
Response from Greg on Apr 8, 2024
Thank you, Christina.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, couldn’t be better
Stayed 2 nights in Mar 2024
Response from Greg on Mar 28, 2024
That's awesome. Thank you.

10/10 Excellent

Taren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional.
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you Taren. I will share with team.

6/10 Okay

Roberta

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel is definitely old and dirty. The worst part were the abundance of dirty towels only. Yikes. Definitely not worth the price tag. The staff was nice and the tavern attached is top knotty, but I wouldn’t stay here again.
Stayed 3 nights in Mar 2024
Response from Greg on Mar 27, 2024
Hi Roberta, Thank you for your feedback. I have shared your experience with our team in hopes of improving our processes. We hope to be of service to you in the near future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decor was interesting, eclectic, stylized and truly beautiful! Every staff member was pleasant, helpful, professional and knowledgeable. We only stayed 1 night, but we are already making plans to stay there again on a long weekend. The location is great- lots of historical buildings all around and we were able to easily walk to restaurants & bars.. Loved it!
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Glad to hear Lisa. Hope to see you soon.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bathtub!
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Christine, Berkeley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the perfect location for taking in historical Philadelphia. You are walking distance to the Liberty Bell and great restaurants. The hotel is clean and the staff is really friendly.
Stayed 2 nights in Mar 2024
Response from Greg on Mar 28, 2024
Thanks Christine. Hope to see you back soon.

10/10 Excellent

Nathaly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was cozy & perfect
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Greg on Mar 28, 2024
Thank you!

10/10 Excellent

Richard, Little Egg Harbor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding with very friendly staff. Clean. Very unique and interesting hotel in one of my all-time favorite areas. Get park view room w/ great view of Independence Hall, parks, etc.
Stayed 1 night in Mar 2024
Response from Greg on Mar 28, 2024
Thanks Richard. We try to be unique. Go Kimpton. Hope to see you soon.

10/10 Excellent

Kelley G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, rooms are clean.
Stayed 2 nights in Feb 2024
Response from Greg on Mar 28, 2024
Thanks Kelley.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I will stay when in Philly
Stayed 1 night in Feb 2024
Response from Greg on Mar 28, 2024
Thanks Paul. We appreciate you choosing us as your preferred hotel.

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel right on top of historical city center of Philly. Well trained couteous staff. Large, well decorated rooms. Many amenities. Great repsonsive elevators.
Stayed 3 nights in Feb 2024
Response from Greg on Mar 27, 2024
Thank you!