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Reviews of Delta Hotels by Marriott Philadelphia Airport

3.5 out of 5
Delta Hotels by Marriott Philadelphia Airport
500 Stevens Dr, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 808 out of 1576 reviews" "
Rating 8 - Good. 336 out of 1576 reviews" "
Rating 6 - Okay. 168 out of 1576 reviews" "
Rating 4 - Poor. 123 out of 1576 reviews" "
Rating 2 - Terrible. 141 out of 1576 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christel

Business traveller
Liked: Amenities, property conditions & facilities
Great hotel Friendly staff
Stayed 2 nights in May 2024
Response from Carl Brown, General Manager on May 14, 2024
Christel...Thank you for the wonderful review! We look forward to welcoming you back again soon.

8/10 Good

jaleel

Stayed 1 night in Mar 2024
Response from TW on May 14, 2024
Good Day,Thank you so much for staying with us at the Delta Airport Hotel. We appreciate your feedback and look forward to your return. Have a great day.

8/10 Good

Dennis, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JayFrink on May 14, 2024
Thank you for providing feedback about your stay. We look forward to seeing you again.

8/10 Good

michel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice hotel - great value for your money
Stayed 1 night in May 2024
Response from TW on May 13, 2024
Good Morning,Thank you for staying with us at the Delta Philadelphia Airport. We appreciate you taking the time to provide your feedback and we value your opinion. We look forward to your next visit. Have a wonderful day.

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room!
Stayed 2 nights in May 2024
Response from TW on May 10, 2024
Good morning, Thank you for staying with us. We excited to hear that you enjoyed your stay. We look forward to seeing you again. Have a great day.

6/10 Okay

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TW on May 10, 2024
Good morning,Thank you for staying with us. We value your feedback and look forward to seeing you again. Have a wonderful day.

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were patient and friendly. Lounge was clean and spacious. Well supplied.
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on May 8, 2024
Susan...I am happy to hear you enjoyed your stay with us. See you again n soon,

6/10 Okay

Daniel

Same as last recview
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on May 8, 2024
Daniel, Thank you for being my guest. We look forward to seeing you again soon!

6/10 Okay

Daniel

The hotel was decent. The restaurant was terrible (service wise) we went in around 8pm waited for a table. Once available we waited for first table to be cleaned off…nothing. We then went and sat down at another table the older waitress said she would be over soon they are short then proceeded ignore us never came back over. In the meantime sat other people and served them. We left and used DoorDash. Front desk service great for most part. The only negative was we got a room for three of us the “sofa bed” was extremely small but no other rooms available (busy weekend understandable) but when we asked for blankets sheets and pillow for it we were told that stuff gets locked up until the morning. The room we had was decent but there were shards of glass in the carpet. Everything else was clean though.
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on May 8, 2024
Daniel, Thank you for for candid review. We consider your voice and concerns to be very critical to our ability to improve. Your voice has been heard and I will make sure to engage the F&B team and deliver a improved experience.

10/10 Excellent

Daneida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on May 10, 2024
Daneida...Thank you for the wonderful 5 out of 5 review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, really like the guy whom checked me in, really cool guy.
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on May 8, 2024
Robert, Thank you for the wonderful review. We look forward to seeing you again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. Very kind staff and good food options.
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on May 6, 2024
Sarah...Thank you for the wonderful review! We look forward to seeing you again soon.

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Carl Brown, General Manager on May 7, 2024
Derrick...Thank you for being our guest. We look forward to welcoming you back soon.

2/10 Terrible

Oksana

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty place. Bad service!!!
Stayed 4 nights in Apr 2024
Response from Carl Brown, General Manager on May 6, 2024
Oksana...I am sorry to hear that things did not go as well as we expected. Please contact me offline s I would like to redeem ourselves in your eyes and make this right.

10/10 Excellent

kerrell

This hotel was super clean and the staff was great. We had a slight billing hiccup that was taken care of in a super timely manner. I will definitely be back, the bed was so comfortable, bedding super clean and bathrooms clean as well
Stayed 1 night in May 2024
Response from Heather Miller on May 4, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

4/10 Poor

Kun

long waiting time
Stayed 1 night in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the extended waiting times you experienced. Please know that we're taking steps to address this issue to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy from airport. Very friendly and comfortable
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on May 8, 2024
Susan, Thank you for choosing us! We look forward to seeing you again soon.

6/10 Okay

scott

Travelled with family
Disliked: Property conditions & facilities
Missing faucet cover in bath tub. no hair dryer reading light over bed did not work. windows dirty
Stayed 1 night in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

10/10 Excellent

VICTORIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 2 nights in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

TYLISHA

Business traveller, Travelled with group
Liked: Amenities
Front desk staff very pleasant, rooms are beautifully clean, no disappointments. I would definitely stay here again
Stayed 1 night in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

Leona

It was excellent
Stayed 1 night in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

6/10 Okay

reginald

Liked: Cleanliness, property conditions & facilities
The property was clean but the customer service could have been better. The parking situation is poor!
Stayed 3 nights in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.

8/10 Good

Jonathan

Stayed 1 night in Apr 2024
Response from Heather Miller on May 4, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. Weird location but beautiful property with reasonable rates
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on May 6, 2024
Christopher...Thank you for the 5 our of 5 review! We look forward to seeing you again soon.

8/10 Good

Kindria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property. Great location near the airport.
Stayed 2 nights in Apr 2024
Response from Jfrink on Apr 22, 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 Good

Kindria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! I love that it’s kind of secluded. The staff was awesome and very helpful. The only complaint that I have is that the towels and wash clothes could use some bleach.
Stayed 1 night in Apr 2024
Response from Jfrink on Apr 22, 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

8/10 Good

ALAN, Fredericksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was i needed new towels and never received them.
Stayed 2 nights in Apr 2024
Response from JasonF on Apr 22, 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okay

Isabella

Travelled with partner
Disliked: Property conditions & facilities
The staff were nice they messed up our reservation and didn’t give us pantry access first, our door key didn’t work to get us into our room or into the pantry, had to go back down twice to get it fixed, they blamed experian. The room was not cleaned once the whole time we were there and there were bugs in the window sill. Would not have paid as much as I did if this would’ve been the experience
Stayed 3 nights in Apr 2024
Response from JasonF on Apr 22, 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at the airport at 10:30pm and needed the shuttle to the hotel. Called the hotel and was immediately put on hold. They never connected me. Had to find our own way to the hotel. When i told the checkin person about our issue, she was indifferent "We were very busy tonight". We picked this hotel because we knew we would need the shuttle. Very disappointed.
Stayed 1 night in Apr 2024
Response from J.Frink on Apr 22, 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

2/10 Terrible

Brianna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff at the time of check in early Saturday morning. Did not allow me to check into my hotel until 3:45am after arriving and booking a room at midnight. I saw roaches in the bathroom and the room also did not have hot water. The staff were not accommodating to my situation and stated that I was being extra by asking how long the wait would be in the hotel lobby.
Stayed 1 night in Apr 2024
Response from JasonF on Apr 22, 2024
Dear Guest,I recognize your time is valuable and I appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Jason FrinkDirector of Guest ServicesDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean. The property is quiet even being so close to the airport. The staff is very friendly and welcoming. The staff really goes above and beyond. Our flight was early and our room was not ready yet. We were able to leave our bags at the front desk and explored the city. The shuttle to and from the airport was great. Pam is fantastic. She is so friendly and helpful. The shuttle to and from the airport is so convenient. Since we didn’t have a car. We were able to take the shuttle to the airport to catch the train into the city. On our last day in the city we took the train to the airport to catch our flight. Nichelle from the airport was so kind as to drive over our luggage from the hotel and met us at the airport. Everyone was exceptional. I would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from JasonF on Apr 22, 2024
Dear Guests,On behalf of the entire hotel team, I want to thank you for sharing about your overall stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jason FrinkDirector of Front OfficeDelta Hoteljason.frink@deltahotelphiladelphiaairport.com610-521-5900

10/10 Excellent

Elise

Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on May 8, 2024
Elise, Thank you for the the excellent review! See you again soon.

8/10 Good

Robert, bradenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy around the room at night and issues with checking in but overall a nice hotel.
Stayed 4 nights in Apr 2024
Response from TW on Apr 23, 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are sorry about the noise, we do have quiet hours policy in place and have security walking around to ensure noise control. We do look forward to your return. Have a wonderful day.

2/10 Terrible

Sandy

Unfortunately we did not get to stay there. Had a room booked for over a month to find out they didn’t have a room for us when we arrived. Even was getting check in early notices same day as arrival.
Stayed 1 night in Apr 2024
Response from TW on Apr 23, 2024
Good Day,We are extremely sorry that this has happened, and we apologize for any inconvenience this may have cost. We appreciate and value your opinion. We are sharing your feedback with our management team to get better scope on what occurred and why. We want to assure you that we take this matter very seriously and are investigating the matter.

4/10 Poor

Channessa

Disliked: Property conditions & facilities
I couldn’t check in for hours because there were no rooms available. When I was finally checked in I was put into a suite because all the kings rooms were taken. The ceiling in the shower had a huge hole causing the shower above to pour into the tub of my shower. Going for breakfast I waiting about 40 mins for yogurt and was given warm orange juice. The stay wasn’t pleasant at all and I had high hopes because I was told it was a great place to stay.
Stayed 1 night in Apr 2024
Response from TW on Apr 23, 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We are very sorry that has occurred. We have placed this room out of order and have processed a full refund. We thank you for brining this to our attention and assure you that we are working hard to fix this matter.

10/10 Excellent

Thaddnesha

Stayed 2 nights in Apr 2024
Response from Carl Brown, General Manager on May 6, 2024
Thaddnesha...Thank you for being my guest! We appreciate you 5 out of 5 review.

8/10 Good

Kevin

Stayed 5 nights in Apr 2024
Response from Carl Brown, General Manager on May 6, 2024
Kevin, Thank you for being my guest! We look forward to you coming back and earning your 5 out of 5 review! See you again soon.

8/10 Good

Anthony

Stayed 2 nights in Apr 2024
Response from Carl Brown, General Manager on May 6, 2024
Anthony, Thank you for being my guest! I look forward to seeing you again soon.

2/10 Terrible

Gerald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not cleaned during our entire stay. (4days) No clean linen or sheets or even the trash being taken out. I was told by the front desk that room services would not be available. I have stayed at this hotel several times and it has never been this bad. I will not ever stay at this hotel ever again. I should have my money refunded since I was basically a part of the staff during my stay!!
Stayed 4 nights in Apr 2024
Response from TW on Apr 23, 2024
Good Day,We are extremely sorry that this has happened. Our housekeepers do provide cleaning service for stayovers. We are looking into to this matter with the management team to see where we have opportunities. We will work hard to fix the issued that you have experienced.

10/10 Excellent

Dayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the stay!
Stayed 2 nights in Apr 2024
Response from TW on Apr 23, 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

2/10 Terrible

Tenishua

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from JasonF on Apr 22, 2024
Dear Guest,Thank you for providing details about your stay. I will use your feedback as a training opportunity for my team. I look forward to seeing you again.Thank you,Jason Frink

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness
During breakfast we Had a 40 mintue wait until we were even greeted by a server. After ordering about 50 minute wait for coffees, which was delivered after our food…it was also very dirty in the restaurant. Yuk.
Stayed 1 night in Apr 2024
Response from TW on Apr 23, 2024
Good Day, We are very sorry for this. We appreciate and value your feedback and will work hard to fix the issues that you have experienced. Your feedback will be shared with management for deeper investigation in these matters.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is VERY LIMITED PARKING SPACES at this location!😒
Stayed 1 night in Apr 2024
Response from TW on Apr 23, 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We usually have ample parking for all our guest, however when we host large groups inhouse, the parking is limited. We apologize if his has inconvenienced you in any way. We are committed to provide better service to all our guest.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jasonf on Apr 22, 2024
Thank you for providing feedback about your stay. We look forward to seeing you again at The Delta.

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in was super easy. Restaurant staff could be a little faster.
Stayed 1 night in Apr 2024
Response from TW on Apr 23, 2024
Good Day,Thank you for staying with us. We appreciate and value your feedback. We look forward to your return. Have a wonderful day.

4/10 Poor

Kamrin

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from TW on Apr 23, 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from TW on Apr 23, 2024
Good Day,Thank you for staying with us. We look forward to your return. Have a wonderful day.