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Reviews of Romana Resort & Spa

4 out of 5
Romana Resort & Spa
Km 8, Phu Hai, Mui Ne, Phan Thiet, Binh Thuan

Reviews

8.0

Very good

Rating 10 - Excellent. 61 out of 190 reviews" "
Rating 8 - Good. 79 out of 190 reviews" "
Rating 6 - Okay. 35 out of 190 reviews" "
Rating 4 - Poor. 9 out of 190 reviews" "
Rating 2 - Terrible. 6 out of 190 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

keith

Liked: Cleanliness, amenities, property conditions & facilities
really well kept and clean. a better food menu in the room would be nice
Stayed 3 nights in Apr 2024

2/10 Terrible

MINH TRA

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommend
Stayed 1 night in Apr 2024

10/10 Excellent

Demi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, just like last year :)
Stayed 5 nights in Feb 2024
Response from Hanh on Mar 22, 2024
Thank you very much for your comment and your recent visit to us. It was our great pleasure to have you at Romana Resort & Spa for a relaxing beach vacation. We are very delighted to know that you found your stay with us relaxing and enjoyable. We sincerely look forward to your next visit. Have a nice day!

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn’t stay again
Rooms are too old, private pool was dirty-couldn’t swim Bed had a bug in the morning and filled with blood. Don’t know what was that :( Dinner was ok and breakfast was so so
Stayed 1 night in Feb 2024
Response from Hanh on Mar 22, 2024
Hello! Romana is sorry for your inconvenience during your stay at the Resort. We sincerely apologize and acknowledge your comments to handle with the relevant department to ensure the best quality of service to our customers. Wishing you a nice day!

6/10 Okay

MARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property surrounding is beautiful but rooms need upgrades
Stayed 1 night in Aug 2023
Response from Hanh on Sep 13, 2023
Thank you for your interest in Romana Resort & Spa Phan Thiet, we would like to thank and absorb your sincere suggestions. The problems you encounter will be summarized and sent to the General Manager to help Romana overcome and bring the most satisfactory service to customers. Best Regards.

2/10 Terrible

Hien

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed with the returning stay
This is my 2nd stay at this resorts, the property's condition is very bad, needed renovation. I am from here don't want to leave the nagative review but this property needed renovation immediately. We booked private villa with swimming pool, the downstairs room is not suitable for staying with the horrible smell and the electricity is not working property. Please renovation and clean the property.
Stayed 2 nights in Aug 2023
Response from Hanh on Sep 13, 2023
Hello! Romana is sorry for your inconvenience during your stay at the Resort. We sincerely apologize and acknowledge your comments to handle with the relevant department to ensure the best quality of service to our customers. Wishing you a nice day!

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent at this resort. The resort itself is a little tired. The breakfast buffet was a let down, especially for a 4* resort. The area was beautiful though inside the resort. Phan Thiet and Mui Ne just a short taxi ride away in different directions. Mui Ne had restaurants and shops and beaches. Great for a 3 day relax if your travelling lots.
Stayed 4 nights in Jul 2023
Response from Hanh on Sep 13, 2023
Thank you very much for your comment and your recent visit to us. It was our great pleasure to have you at Romana Resort & Spa for a relaxing beach vacation. We are very delighted to know that you found your stay with us relaxing and enjoyable. We sincerely look forward to your next visit. Have a nice day!

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service , all your needs are taken care of. Great experience and very friendly people. Highly recommend a stay.
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall not happy with this place
Overall not happy with this place. Building is old, definitely not a 4 star. We booked 1 villa and 6 rooms. Check in took so long because they only have one person working and she was not a happy person. Maybe over work? Staff from the breakfast were ok. Breakfast was also ok since it was included. We are gold member with Hotels.com and we were suppose to get free room upgrade, early check in, late check out and they did not honour any of these. Even those they had lots of vacant rooms (during COVID). Indeed they called an hr before check out to remind you not to be late checking out. Very unprofessional. I spoke with the manager Hai, he said they didn't sign up with Hotels.com for this promotion. I showed him the Hotels.com app and he still argued with me. He was trying to help but I guess this is the way low-medium end hotel/resort operate in Vietnam.
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, room comfort
NOT a 4 star resort. More like a 3 star
Check in was very slow. This resort is old. It was raining on the day we checked in. The roof in the reception was leaking ever where. It was so bad that we keep on having to move around so we don't get wet. Ads is very misleading. We booked 2 villas which has 3 rooms each with pool but it's not really a villa. It was 3 separate rooms in the same area. Its does NOT have an indoor living area or kitchen or common area.
Stayed 1 night in May 2022

4/10 Poor

Raffi

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is secluded, there is no restaurants or anything walking distance, the hotel is a bit tired, the towels are really old, the food wasn’t the best and limited options,the garden in the hotel is nice, the beach needed cleaning, debris from the ocean, the tiles around the pool are coming of, and slippery, the bed sheets some have holes!!!!!the hotels need a refreshment and referbishment, and an upgrade to be a 4 star,I hope they sort out these issues because it’s got potential, covid has hurt them , it can be seen, but they must put an effort in fixing these issues.
Stayed 4 nights in May 2022
Response from Hanh on May 27, 2022
Dear Mr. Raffi, Romana is sorry for your inconvenience during your stay at the Resort. We sincerely apologize and acknowledge your comments to handle with the relevant department to ensure the best quality of service to our customers. Wishing you a nice day! Best Regards,

8/10 Good

Chuong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable room conditions, not look brand new.
This resort offered good services to their customers, eg: shuttle bus to and from the resort to the city center. Although this resort is not brand new, but the conditions of their rooms is acceptable. The resort is located just next to the beach, and have large swimming pool with beach view.
Stayed 2 nights in Sep 2020
Response from Bich Ngoc on Oct 21, 2020
Dear Mr Chuong, Warmest Greetings from Romana Resort & Spa! We are so glad to know that you got satisfied with our services and enjoyed a very relaxing time at Romana. We hope to serve you again if you come back to Vietnam one day. We wish you happiness & health in life! Thanks & Best Regards,

8/10 Good

Dines_anan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice and affordable at the time of travel. Only issue i had was with the water. Bad taste water and the food all tase bad because of the water they used. Other than that the place is very nice.
Stayed 1 night in May 2020
Response from Bich Ngoc on May 15, 2020
Thank you very much for your comment and your recent visit to us. It was our great pleasure to have you at Romana Resort & Spa for a relaxing beach vacation. We are very delighted to know that you found your stay with us relaxing and enjoyable. We sincerely look forward to your next visit. Have a nice day!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff , weather great . Pool ok .food ok
Stayed 7 nights in Mar 2020
Response from Bich Ngoc on Mar 31, 2020
Thank you very much for your comment and your recent visit to us. It was our great pleasure to have you at Romana Resort & Spa for a relaxing beach vacation. We are very delighted to know that you found your stay with us relaxing and enjoyable. We sincerely look forward to your next visit. Have a nice day!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wind of the sea will calm the mind.
Stayed 10 nights in Dec 2019
Response from My Nu on Dec 18, 2019
Dear Mr./Ms., Warmest Greetings from Romana Resort & Spa! We are so glad to know that you got satisfied with our services and enjoyed a very relaxing time at Romana. We hope to serve you again if you come back to Vietnam one day. We wish you happiness & health in life! Thanks & Best Regards,

6/10 Okay

my

Liked: Cleanliness, staff & service
Ocean front villa review-
This was my first time booking this hotel and I’d definitely will never come back. They have a private beach area but there’s nothing much you can do with their beach. We booked a villa ocean front with a private pool. Their breakfast wasn’t great. Always low on food and they hardly put out more food unless you request. Their beds is dirty. We all got bed bug bites and it was pretty bad. There’s also some bugs always flying in the room like tons of them. Especially mosquitos and we got bit pretty bad. It’s a pretty small resort. I’d recommend staying upper MUI NE more. It’s more convenient. We picked this place because it was closer to the city. But then again the city was boring. They didn’t have much things.
Stayed 2 nights in Aug 2019
Response from Romana Resort & Spa on Aug 12, 2019
Dear My, Warmest Greetings from Romana Resort & Spa ! We would like to thank you for taking time sharing your experience at our Resort. Based on your review, our General Manager had already worked with all the concerned departments to check and solve the problems immediately. We always and will do our best to give our customers a really relaxing vacation at Romana. We hope to have a chance to serve you again and show you a better sight of Romana Resort & Spa Phan Thiet – Vietnam. We wish you happiness & health in life ! Thanks & Best Regards,

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from Romana Resort & Spa on Jun 26, 2019
Dear Mr/Ms, Warmest Greetings from Romana Resort & Spa! Thank you very much for taking your time sharing your review! We would love to know more details about the problems that made you uncomfortable so that we can check to give you the best service next time. We wish you happiness & health in life ! Thanks & Best Regards,

8/10 Good

LE VIET KHOA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from My Nu Romana Resort & Spa on May 21, 2019
Dear Mr. Le Viet Khoa, Warmest Greetings from Romana Resort & Spa! First of all, we would like to thank you for taking time sharing your feelings about our Resort. We are so glad to know that you got satisfied with our services and had a relaxing time while staying at Romana , we are trying our best to bring a really relaxing experience to our customers. We hope to serve you again in Phan Thiet – Mui Ne, Vietnam again. We wish you happiness & health in life! Thanks & Best Regards,

8/10 Good

Gary, Hong Kong

Travelled with family and small children
Liked: Cleanliness
This is my 3rd time to stay here, the surrounding also nice but the facilities are being old.
Stayed 2 nights in May 2019
Response from My Nu Romana Resort & Spa on May 21, 2019
Dear Gary, Warmest Greetings from Romana Resort & Spa! First of all, we would like to thank you for taking time sharing your feelings about our Resort. We are so glad to know that you got satisfied with our services and had a relaxing time while staying at Romana , we are trying our best to bring a really relaxing experience to our customers. We hope to serve you again in Phan Thiet – Mui Ne, Vietnam again. We wish you happiness & health in life! Thanks & Best Regards,

6/10 Okay

Jinho

Liked: Cleanliness
Stayed 2 nights in May 2019
Response from My Nu Romana Resort & Spa on May 21, 2019
Warmest Greetings from Romana Resort & Spa! First of all, we would like to thank you for taking time sharing your feelings about our Resort. We are so glad to know that you got satisfied with our services and had a relaxing time while staying at Romana , we are trying our best to bring a really relaxing experience to our customers. We hope to serve you again in Phan Thiet – Mui Ne, Vietnam again. We wish you happiness & health in life! Thanks & Best Regards,

8/10 Good

Hoàng

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Hanh Pham (Ms.) on Mar 14, 2019
Dear Hoàng, Warmest Greetings from Romana Resort & Spa! Please allow us to revert your review in English. First of all, we would like to thank you for taking time sharing your feelings about our Resort. We are so glad to know that you got satisfied with our services and had a relaxing time while staying at Romana , we are trying our best to bring a really relaxing experience to our customers. We hope to serve you again in Phan Thiet – Mui Ne, Vietnam again. We wish you happiness & health in life! Thanks & Best Regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to pay the extra fee for my 6 years old kid upon check in as I didn't indicate it and given a king size bed ( feel like queen size). The manager explained the extra fee next dat and changed to a double bed room. Overall the place is clean and quiet, it was a pleasant stay.
Stayed 2 nights in Feb 2019
Response from Hanh Pham (Ms.) on Mar 14, 2019
Dear Valued Guest, Warmest Greetings from Romana Resort & Spa! Please allow us to revert your review in English. First of all, we would like to thank you for taking time sharing your feelings about our Resort. We are so glad to know that you got satisfied with our services and had a relaxing time while staying at Romana , we are trying our best to bring a really relaxing experience to our customers. We hope to serve you again in Phan Thiet – Mui Ne, Vietnam again. We wish you happiness & health in life! Thanks & Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for relax in Mui Ne / Phan Thiet
We had a villa and it was quiet, clean and spacious. Beds are confortable. The bathroom is alfresco and nice. The location is a bit isolated but it is a good option for relax. The shops and restaurants area is only 2 EUR taxi away and there are always taxis waiting. Breakfast is OK but not more. Food in the restaurant is average. The villa pool is small but enough (it can be overlooked from other villas, so dont expect absolute privacy in the pool) and the general pools are great. The beach is not the best, so if you are a beach fan you may want to walk to another one, or even taxi/motorbike to the ones that are further away. In general I would recommend the hotel if the price is adequate. We had a pleasant and relaxing stay.
Stayed 3 nights in Jan 2019
Response from Hanh Pham (Ms.) on Jan 26, 2019
Dear beloved guest, Warmest Greetings from Romana Resort & Spa! Please allow us to revert your writing in English. We are so glad to know that you got satisfied with our services and enjoyed a very relaxing time at Romana. We hope to serve you again if you come back to Vietnam one day. We wish you happiness & health in life! Thanks & Best Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and quiet
Very relaxing beautiful resort. The villa with private pool and semi outdoor bathroom was fabulous, although the pool was not as private as we expected. The pool cleaning man was present at least once per day and always unannounced. You can see into the pools in other villas also. Regardless we had a very quiet and relaxing stay. Restaurant food was different quality from day to day. Pork ribs fabulous the first time and not nice at all the next day.
Stayed 4 nights in Jul 2018
Response from Ms. Nguyen Xuan Le Son on Sep 5, 2018
Dear Jennifer, We are so glad to know that you were satisfied with our services and had a relaxing time while staying at Romana. We hope for many chances to welcome you back to Romana. Best regards

2/10 Terrible

GnuT, California USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, smell, very dirty. I planned to stay two night but I had to leave a day before.
Stayed 2 nights in Jul 2018
Response from Ms. Nguyen Xuan Le Son on Jul 13, 2018
Dear Sir/ Madam, We would like to thank you for taking time sharing your experience at our Resort. Please kindly provide us your reservation details so we can work with all the concerned departments to check and solve problem immediately. Hoping we can have another chance to serve you the best we can. Wish you all the best! Regards,

10/10 Excellent

Hyuck Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everthing was awesome. There is only one thing that I want to complain. It's too far from center area...😰 But anyway, I can say Romana is perfect place to stay when you consider your pocket.
Stayed 1 night in May 2018

4/10 Poor

Toto, Dallas, Texas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not what I have expected.
The resort is nice, however, staff are very unfriendly, not willing to assist and unprofessional. According to the hotel policy, transportation is provided to the city three times a day, nevertheless, we were told their shuttle broke down and was under repair. We were asked to accommodate our own taxi without reimbursement. We later found out due to slow season the resort doesn't want to provide any transportation as stated on their policy. It was clearly a ripped off and a slap in the face for us.
Stayed 5 nights in May 2018

10/10 Excellent

david, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort and closes to the beach
Very good resort will come back again ,the breakfast good,the garden is nice
Stayed 2 nights in Feb 2018
Response from Thuy Linh on Apr 12, 2018
Dear Sir /Madam, Thank your very much!

8/10 Good

Mel, Brisbane, Australia

Liked: Cleanliness, room comfort
Nice resort, few minor gripes but enjoyed our stay
Mini bar with wine but no wine glasses, outdoor area at villas provided no shade.
Stayed 5 nights in Dec 2017
Response from Linh Ms. on Jan 25, 2018
Dear Sir/ Madam, Thank you very much for your feedback.

6/10 Okay

Nicholas, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice resort ocian view with skinny and hungry carl
The whole team of the restaurant started to ignore me the morning following my arrival. Only because they bring cats in the dining room which is the only restaurant there for breakfast and dinner. It is open space semi outdoor with roof and half wall. The staff let cats go under tables of customers to feed them. Since they are very hungry and skinny. They are far from the public road. So i know for a fact they live permanently on this resort land. They should deed them. Not let cat no food for few days like baby cat of 5 months old tgat was screaming to death. He was looking at me crying. I gave all my seafood. Even the staff manager of restaurant ignored me. When he saw me coming from downstair . The girl replaced him at the frontdesk. I am prettysure he let customers feed them to spend more money to order more food. It us the only rational and logical answers. One waitress was nice with me the previous day. Until i talk about the cat and the uk lady next to me too talked thst since two days she feed them. And the staff did not care one bit even if the car was screaming since an hour because no food. This is little money feeding a cat. Only selfish peopkes do that to animals. Animals as the right to live. If they are hungry it is because the nature of the land is not able to feed them. in the murning i had two ticket for breakfast. I used one for my buffet and one i used to feed the cat. I took some. Meets and dish and asked if they can give that later .
Stayed 1 night in Dec 2017
Response from Linh Ms. on Jan 25, 2018
Dear Sir / Madam, Thank you very much for your feedback. We will mention all your objective comments to improve our customer services and take best care our guest . With all our best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Romana Resort and Spa
Best way to this resort is to travel by car from Ho Chi Ming City and takes about 4 Hours. We selected to fly to Dal- Lat Airport and this Journey takes you through winding Mountain Route and the visibility is zero with rain and fog. Pity the resort has no beach or a very small area of beach. All the staff ensured our stay was most enjoyable . Had a very good Foot Message
Stayed 4 nights in Nov 2017
Response from Linh Ms. on Jan 25, 2018
Dear Sir/ Madam. Thank you very much for your feedback. With all our best regards

10/10 Excellent

jeremy, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nice staff
It was very enjoyable the pool at the room was clean the rooms were clean the staff were very helpful and the buffet breakfast was delicious
Stayed 1 night in Oct 2017
Response from Trinh Thi Minh Trang (Ms.) on Nov 22, 2017
Thank you very much for your comments and your recent visit us. It was our great pleasure to be of service to you. We are very delighted to know that you found your stay with us to be both relaxing and enjoyable. Once again, we wish to thank you for your patronage. We sincerely look forward to your next visit. Have a nice day!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Booked an ocean view room, end up getting no ocean view after I show them my booking. No love for guests who book online! They will wait outside your room at check out time, feel like been rushed to get out. Room was clean.
Stayed 1 night in Nov 2017

4/10 Poor

Darryl

Liked: Cleanliness
Disliked: Staff & service
Good hotel poor restaurant and service
Absolutely the worst restaurant in Vietnam. The new chef doesn't know the menu and invents dishes. Breakfast is a dogs breakfast with no flow, continuity between stations or cuisines. The bus drop off service to the main town is laughable dropping you off in one spot and then expecting you to stand in the rain for collection. This resource has yet awesome fabric of a top class hotel but should learn from Bali re:drop off and collection and should seriously appoint a new chef. Lamb rack is. It chops, mashed potatoes are not powder etc.
Stayed 2 nights in Jun 2017

8/10 Good

Cuong

Liked: Cleanliness, staff & service, room comfort
Bungalow
The place was nice but a little old it could use a little more decoration in the room to spice it up a bit. The food not bad.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Swimming Pool !

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phan Thiet & Romana Resorts review
Romana Resort was beautiful- we stayed in their villa which was gorgeous. The view of the ocean was amazing! and their infinity pool very inviting. Breakfast was plentiful- we loved both the Western & Vietnamese cuisine. We found the people of Phan Thiet very friendly, helpful and empathetic. Very touching to see kids and adults so obliging, as we travelled with an aging relative.

10/10 Excellent

Tõnis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay near MuiNe
Beautiful Hotel with lovely garden and helpful staff.

8/10 Good

Drew, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room but a little noisy
I enjoyed my experience here overall. The facilities were recently renovated and the resort grounds were well maintained as far as landscaping and cleanliness. The room was very clean and spacious and we loved the huge king size bed (although it was a bit hard for my taste). The only complaint I have is the sound-proof quality of the rooms. We were constitenly able to hear our neighbors on both sides even when they were speaking in normal conversational volume. I found this a little bit upsetting. When the neighbors entered their balcony, the ability to hear everything went up significantly. The hotel needs to invest in soundproofing their rooms to provide more privacy for the guests.
Private beach
View of hotel grounds from beach
Sunset at pool
King size bed

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
As has been mentioned in other reviews, the resort is a tad older than some, but the staff is friendly and helpful. Most speak little English, but the front desk speaks acceptable English and can take care of whatever needs you have. Ms. Vien and Ms. Loan were so helpful. The food is good. The beach is a little worn, but the pools are so nice you may never get to the beach. The value for your money quotient is high. The bus trips into Mui Ne and Phan Thiet are helpful. I spent too long in Mui Ne (most of an evening) but the taxi ride back was very cheap. If you go to Phan Thiet, talk to the reception staff first. It is a little to big to wander around without some direction. If you want more action, you might stay in Mui Ne. But if you want to relax, yet have access to both nearby towns, this is a good choice. The staff is the resorts strongest asset.

8/10 Good

Ana Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time but enormous waves
My husband and I had a very relaxed time at Romana. Friendly staff, clean room, great buffet breakfast, nice pools with jacuzzi, it's all worth what we've paid for. However, the beach was a disappointment as beach water was the first thing I was after on that trip. It got lots of shells and very huge waves. Heads-up though, we went to other beaches in Mui Ne and they also have enormous waves, that's why it's a fave place for surfers...but for regular swimming, even the likes of Michael Phelps will find the water very challenging.
Response from General Manager on Nov 11, 2016
Dear Madam, Warmest Greetings from Romana Resort & Spa. Thank you for sharing your review about Romana Resort & Spa. We are so glad to know that you got satisfied with our services and had a relaxing time while staying at Romana. We hope for many chances to welcome you back to Romana! Wish you all the best! Best regards,

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge Potential - Sad Reality
Probably the worst managed hotel I have ever stayed in. Huge maintenance issues throughout the property. No service at all. Quite unbelievable! No gin at the bar. Plenty of Midori and Blue Curaçao, not much else. Even finding coffee outside meal service hours is impossible. Poor food hygiene standards. Sanitation issues that are overlooked. Overall the property could be amazing with a little investment and care.
Response from General Manager on Sep 20, 2016
Dear Sir/ Madam, Thank you very much for taking time to share your experience at our resort. We are truly sorry to read that we did not meet your expectation during your stay at our resort. Please accept our sincere apology for our lack of service. We are now still under renovation a little day by day in order to provide to our guests better service as much as we can and avoid this kind of disappointment in the future. It is very important for us to have the feedback of our Guests, in order to have a better view on what is appreciated, and what can be improved. We have noted and passed your feedback to the Board of Management to provide the services which could satisfy you more in future. It would be our pleasure if we could have a chance to welcome you back to our resort another time to give you better service and property as well. Once again, thank you for your feedback. Best regards,

8/10 Good

Duc Hoai, Vietnam

Liked: Cleanliness, room comfort
Nice trip with a nice villa.
a great trip with my boyfriend, the price was nice and the service as well. Anyway they better take more care for the private pool, it was not clean enough.
Response from General Manager on Sep 7, 2016
Dear Duc Hoai, Thank you very much for your review regarding your last stay in our property! It is very important for us to have the feedback of our Guests, in order to have a better view on what is appreciated, and what can be improved. Regarding to the wifi, I shall send the message to our Operation Managers to check and upgrade the service immediately. Again, thank you for taking the time to share your experiences. I hope we will have an opportunity to welcome you back. Wish you all the best. Best Regards,

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuffs are super nice, open dining area is the best.
Response from Customer Service Team - Romana Resort & Spa on Aug 27, 2016
Dear Alex, On behalf of all our team, we would like to thank you for rating our property with the best valuable comment regarding your last stay at Romana Resort & Spa! We are glad to read that you enjoyed your time with us, I will pass your compliments to our team, who are always very happy to perform good services within the resort. It would be our pleasure to have the chance of welcoming you back one day in our property! Thank you again, and best regards!

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 27, 2016
Dear Mr. Tuan, On behalf of all our team, we would like to thank you for rating our property with the best valuable comment regarding your last stay at Romana Resort & Spa! We are glad to read that you enjoyed your time with us, I will pass your compliments to our team, who are always very happy to perform good services within the resort. It would be our pleasure to have the chance of welcoming you back one day in our property! Thank you again, and best regards!

10/10 Excellent

Mariola, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.good 4*
Relaxing place
Dear Mariola, Warmest Greetings from Romana Resort & Spa, We would like to thank you for taking time sharing you review about our Resort. We are so happy to know that you had a relaxing time at Romana and our services reached your satisfaction. We look forward to your next visits in the future and wish you all the best. Regards,

10/10 Excellent

Hilary, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel.
Had a 2 week stay here with my partner in a 3 bedroomed villa. Everything was perfect. The staff were friendly and helpful and spoke much better English than we spoke Vietnamese! The food was freshly cooked and well presented. Our villa was kept spotless by housekeeping and our pool was serviced every day by the pool attendant. The beautiful grounds in which the hotel stands were excellently maintained by the hard working gardeners and the beach was kept clean all the time.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The resort is located a few minutes drive away from town which makes it quiet and peaceful. Hotel staff were very friendly though English was a bit of a challenge to them ( and to other locals in the area ) we had a serious case of miscommunication which almost cost us to miss our flight back home.

8/10 Good

Mak, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice resort to stay.
Very clean villa and provides good services. Always trying their best to fulfill our needs. Receptionist speaks good English. Breakfast served is very good.