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Reviews of Castelo de Itaipava - Hotel, Eventos e Gastronomia

3.5 out of 5
Castelo de Itaipava - Hotel, Eventos e Gastronomia
BR 040, Km 56, Itaipava, Petrópolis, RJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1006 reviews" "
Rating 8 - Good. 259 out of 1006 reviews" "
Rating 6 - Okay. 104 out of 1006 reviews" "
Rating 4 - Poor. 54 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cristiane, west yarmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Difference experience
Stayed 1 night in May 2024

4/10 Poor

J

Travelled with family
Liked: Cleanliness
It's not really a hotel, but a party venue
Biggest problem was noise. I booked the highest level of suite they had for 7 nights. However the room (top left of their cover photo) is very close to their main business activity which is events and parties. Just about every day was a party of one form or another. These parties go on until the early hours or all night. One graduation party started at mid-night and finished at 07:00. These are very loud and make sleep almost impossible. I understand that as a business they want to maximise revenue, however unless you are there just for one night and are attending the party, it's not a great place to stay - or at least not in the imperial suites.
Stayed 7 nights in Dec 2023

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was lovely but my room didn’t have any toiletries or hand towels what so ever tried to call room service but no answer and there was lots of noise from other guests partying hitting the door and walls
Stayed 1 night in Dec 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The castle is gorgeous but the rooms definitely reflect the age of the property. I stayed at the Suite da Torre (Tower suite) and it's one of the most interesting rooms I've ever stayed in with breathtaking views. The bathroom though has a constant sewage smell. The fist day we had left the windows ajar and door open and then in the next day the smell was nauseating. We had to keep the windows open to dissipate the smell. My sister also mentioned having the same smeel in her room. Staff was excellent and the grounds had several activities for kids and adults and also several options for dinning. The views of the grounds and surrounding are gorgeous. My niece had her wedding at the castle and it was like a fairy-tale.
Stayed 2 nights in Nov 2023

10/10 Excellent

ALESSANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love to stay at the Castle!! So beautiful!
Stayed 1 night in Jul 2023

8/10 Good

Glaucia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, clean, staff friendly.
Stayed 8 nights in Jul 2023

10/10 Excellent

Senira, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
very beautiful and quiet place, nicely decorated. I felt like a princess in my own castle.
Stayed 1 night in Jul 2023

10/10 Excellent

Esdras, Clovis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun sleeping at a tower in the castle. Our teenage girls enjoyed it, even if it was a little cheesy at times. Great balcony views, clean and spacious.
Stayed 1 night in Jun 2023

8/10 Good

ludimilla, Orlando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic castle. Every is very sofisticaste . Loved my stay. Will come back for sure.
Stayed 3 nights in Jan 2023

6/10 Okay

jose

Stayed 1 night in May 2022

10/10 Excellent

Janaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

JONATAS

Travelled with family
Transtorno com barulho
Boa comida. Lindo hotel. Porém tivemos um contratempo de fazerem umas furacões no quarto de frente, uma barulheira absurda sem nenhuma comunicação prévia no meio do sono do meu filho a tarde que acordou assustado. Foi comunicado mas infelizmente nenhum gerente veio se retratar do ocorrido
Stayed 2 nights in Aug 2021

8/10 Good

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O atendimento e estrutura do hotel são otimos porem o hotel estava muito cheio ( ferias escolares) e apenas um elevador nao era suficiente para todos os hospedes. A suite da torre tem uma vista e uma decoracao incrivel porem a cama poderia ser queen e a escada para o segundo andar onde fica a cama de solteiro, fazer menos barulho. Impossivel nao acordar quando a pessoa que esta na parte superior desce para usar o toalette.
Stayed 2 nights in Jul 2021
Response from Castelo de Itaipava on Jul 24, 2021
Ficamos honrados em fazer parte dessa experiência, estaremos sempre a disposição, sua avaliação é muito importante para nós

4/10 Poor

Peralta,Ivo, Rio de Janeiro

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
In the morning, the place was very noisy. Other: The bathroom was dirty.
Stayed 1 night in Aug 2020
Response from Castelo de Itaipava on Aug 18, 2020
O Castelo de Itaipava e seus colaboradores agradecem a sua escolha por nosso estabelecimento. Pedimos desculpas pelo transtorno, informamos que estamos retomando as atividades, reestruturando a equipe e investindo em treinamento para melhor atendê-los em nova oportunidade. Agradecemos a sua avaliação.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful castle built in 1920. Food is great! love the jacuzzi and steam room outside. Beautiful mountain views! Love it!
Stayed 2 nights in Nov 2019

10/10 Excellent

JUSSARA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Custo benefício satisfatório 😮... Final de semana aumento exagerado... Café razoável... Lazer limitado.. já é a quarta vez que nós hospedamos pela facilidade de estar próximo da residz de nossa filha.
Stayed 1 night in May 2024

8/10 Good

Marcos Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Bom, achei que por se tratar de Castelo deveria nos encontrar! Achei a suíte do conde muito simples pelo valor pago e por ser um castelo. No banheiro não tinha toalha de rosto e nem tapete. A decoração do quarto não parece que estamos em um castelo.
Stayed 1 night in Apr 2024

10/10 Excellent

Cristiane

Stayed 1 night in Apr 2024

10/10 Excellent

Katia Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fomos super bem recepcionados por 3 atendentes, elas fizeram a total diferença na nossa estadia, são elas: 2 moças chamadas Jenifer e uma chamada Vitória. Meu muito obrigada a elas!!! 😘♥️🙏
Stayed 1 night in Mar 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viagem de casal
Sempre uma ótima opção para um final de semana romântico.
Stayed 1 night in Feb 2024

10/10 Excellent

Edson Lopes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantador
Stayed 6 nights in Feb 2024

10/10 Excellent

Suely

Stayed 2 nights in Feb 2024

10/10 Excellent

lilia c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

MARCELO DA SILVA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Wanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amei absolutamente tudo! Me diverti bastante!
Stayed 3 nights in Feb 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente. Certamente iremos voltar
Stayed 1 night in Feb 2024

10/10 Excellent

Cláudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel temático, porém oferece conforto nos quartos e áreas comuns. Ainda disponibiliza toda área do Castelo( visitação) e um parque com brinquedos e pedalinhos, isso gratuitamente. Além de ter dois restaurantes bem completos. Recomendo!
Stayed 2 nights in Feb 2024

6/10 Okay

Paula

Liked: Staff & service
Disliked: Property conditions & facilities
Experiencia ruim
Quarto necessita de manutenção, chuveiro entupido, paleta do ar cond quebrado, controle da tv nao funciona. Hidro do hotel vazia. A unica cheia estava suja. Nao tem servico de mensageiro. Vc carrega suas malas o tempo todo. Cafe da manga simples, mas ok. Atendimento dos garcons do restaurante otimo.
Stayed 2 nights in Feb 2024

4/10 Poor

paulo

Disliked: Staff & service
Funcionários perdidos
Café da manhã com Paes dormidos , pouca opções de frutas , omelete cru , piscina com horário de abertura para as 9:00 só abriram depois de muita cobrança as 9:30 , péssimo atendimento
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Os quartos são espaçosos e muito bem decorados e limpos. Confesso que eu esperava mais pela fama e valor da diária. Não tem restaurante próximo, obrigando a consumir no restaurante do hotel, que é bastante caro…
Stayed 1 night in Feb 2024

8/10 Good

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Tianne

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

8/10 Good

WALKIRIA XAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos ridicularizados
- quando chegamos, nos deram a suíte errada, com tema para crianças, e fomos comemorar nosso noivado - mais de 2 horas aguardando para que fosse disponibilizado uma nova suíte, chamada suíte imperial - falta de limpeza no quarto por 2 dias - falta de luz constante, mesmo dia de semana. - ausência da gerente Roberta durante toda a nossa estadia de 4 noites - café da manhã, que no site diz fabuloso, de fabuloso não continha nada, frutas faltantes as 9:20 da manhã, muito barulho no recolhimento dos pratos, talheres e copos. - e-mail para a gerente enviado sobre os problemas e a mesma nem respondeu. - barulho de obra constante em nossa suíte imperial, e tivemos que passar o dia fora, e ninguém da recepção soube responder sobre alguma obra, e nem a gerente, pois a gerente não estava no local durante toda a estadia. - restaurante retirou telefone do gancho, precisando ser intervido pela recepção, quando pedimos um jantar - fomos ridicularizados por uma breve carta, um buquê de rosas e uma diária a mais pelos problemas que passamos, porém não usufruímos da diária. - falta de logística para os hóspedes. - fomos ao castelo, pois pensávamos que lá seria o local ideia para nosso casamento, lamentável.
Stayed 3 nights in Jan 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

HOMERO CHAVES DA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível! Super recomendo!.o Castelo é um sonho!
Stayed 2 nights in Jan 2024

8/10 Good

Romulo

Stayed 1 night in Jan 2024

2/10 Terrible

Thiago

Stayed 3 nights in Jan 2024

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Fabíola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepcionante
Bom dia! Tinha barata no quarto, meu marido cortou o dedo na banheira de hidromassagem, acústica péssima, banheiro alagado porque vaza do chuveiro e piso do banheiro liso com risco de acidentes grave.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Castelo maravilhoso!!!
Hotel lindo, excelente custo beneficio, cama e chuveiro agradáveis, bom café da manhã. Hidro ótima mas piscina rasa e pequena. Funcionários da limpeza simpáticos, diferente dos funcionários da recepção que são o oposto. Mas no geral gostamos mto, rendeu fitos maravilhosas!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Marcio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anike juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024

8/10 Good

ANTONIO F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

RODRIGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quarto que ficamos deixou a desejar.
Ja nos hospedamos 3 vezes no castelo em outras suites, e amamos, desta vez ficamos na suite da torre e fomos casal com 3 crianças de 11 e 5 anos, a suite possui 2 andares, comecando pela subida para o 3 andar uma escada caracol de maneira bem desgastada , no 2 pavimento 1 cama de solteiro c uma cama de apoio super perigoso para criança deixalos la en cima sozinhos, resumindo tive que dormir la em cima e minha esposa dormiu embaixo na cama de casal com as 2 crianças. Ar condicionado muito barulhento. Quarto abafado e estremamente pequeno para 4 pessoas.
Stayed 1 night in Jan 2024

6/10 Okay

Maurício Jeferson

Liked: Cleanliness, staff & service
Hotel bonito, mas nome que estadia perfeita.
Razoável, o café parecia ter muitas opções, mas quando vai se servir não tem. Já me hospedei em pousadas pequenas com cafés melhores. Cama horrível, cobertores com cheiro de mofo. Todas as minhas alergias foram atacadas. O restaurante do hotel tem poucas opções e a comida nao vale o preço que cobram. O parque do hotel é simples e tudo é pago.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024