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Reviews of Super 8 by Wyndham Peterborough

2 out of 5
Super 8 by Wyndham Peterborough
1257 Lansdowne St W, Peterborough, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1003 reviews" "
Rating 8 - Good. 304 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 51 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in May 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was very dated and dirty. Smelt like stale cigarette smoke.
Stayed 3 nights in Apr 2024
Response from Lawrence on May 22, 2024
I'm very sorry that you find the rooms dated. We have undergone 3 phases of renovations with in the last year. We have complete a paint job from top to bottom last summer, completely new furniture from top to bottom this past fall and all new floors in the guest rooms this spring. It may be that you stayed in one of the rooms that had not been completed as of April 13th. I assure you that you will like it when you return as we have had many positive comments.

4/10 Poor

KELLEY

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was in the 600 sq ft. suite on the 4th floor with a friend. She was using the pull out queen size couch and didn't sleep in 3 nights. The couch is old, creaks, lopsided and you roll into the middle. Most uncomfortable sleep for my friend who had travelled from Thunder Bay to visit. Also, possibly the cheapest toilet paper I have ever seen. Will find other accomodations next time she visits.
Stayed 3 nights in Apr 2024

10/10 Excellent

Karter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall fantastic stay, staff was absolutely perfect. Loved the jetted tub in our room
Stayed 1 night in May 2024
Response from Valerie on May 21, 2024
Good morning Thank for choosing Super8. We hope to see you again soon

6/10 Okay

Kayla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Valerie on May 15, 2024
Good morning thank you for choosing Super8. We hope to see you again soon

10/10 Excellent

Les

Travelled with family
Liked: Amenities
Staff was fantastic. Newly updated brightly.
Stayed 1 night in May 2024
Response from Valerie on May 14, 2024
Good morning thank you for choosing Super8 we hope to see you again soon

10/10 Excellent

Jenifer

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the hotel reception was very kind to me and my pup during our stay. He even helped us with the air conditioning unit in our room. Although I wasn't aware of the hotel's ongoing renovations when I made the reservation, I was not bothered by any construction work during my stay.
Stayed 1 night in May 2024
Response from Valerie on May 13, 2024
Thank you so much for choosing Super8. We hope to see you again soon

10/10 Excellent

Sheri-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Valerie on May 9, 2024
Good afternoon thank you for choosing Super8. Hope to see you again soon.

10/10 Excellent

Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and clean space!
Stayed 1 night in May 2024
Response from Valerie on May 7, 2024
Good afternoon Thank you for choosing Super8. hope to see you again soon. Have a great day

10/10 Excellent

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably nice staff and clean rooms
Stayed 14 nights in Apr 2024
Response from Valerie on May 7, 2024
Good morning thank you for choosing Super8. Have a wonderful day

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service
Safe was very friendly, parking easy, room clean
Stayed 1 night in May 2024
Response from Valerie on May 5, 2024
Thank you so much for your feed back and thank you for choosing Super8.

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was amazing and we can’t wait to come back
Stayed 2 nights in Apr 2024
Response from Valerie on Apr 29, 2024
Good morning thank you for choosing Super8. We hope to see you again soon.

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Service was good, room was clean, but the property was in poor shape, elevator sounded rough and unsafe, and the area wasn’t great. Breakfast was terrible but for a 1 night, in and out, it did the job.
Stayed 1 night in Apr 2024
Response from Valerie on Apr 29, 2024
Good morning thank you for choosing Super8. We hope to see you again soon.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and helpful. Breakfast was what you would expect for the price point. The pool was a bit cold and a hot tub would be a nice option. There are plenty of amenities close by and the hotel is easy to access. The room was generally clean- definitely not spotless. We were on the main floor and found it nice and quiet. We also had plenty of hot water for showers. I would consider staying again.
Stayed 3 nights in Apr 2024
Response from Valerie on Apr 25, 2024
Good morning Thank you so much for choosing Super8. We hope to see you again soon.

6/10 Okay

Ralph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Valerie on Apr 24, 2024
Thank you for choosing Super8. We hope to see you again soon

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally friendly. Great size of room felt pretty spacious. Hotel was within easy walking distance of everything and clean. Breakfast was good as well as access to drinks all day. A good place to stay to get your bearings. Good memories from a week long stay.
Stayed 6 nights in Mar 2024
Response from Valerie on Apr 22, 2024
Good morning So glad you enjoyed your stay. Thanks for choosing Super8. Valerie

10/10 Excellent

Cara-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the lady at the front desk was excellent and went over and above to help me and my family fix my reservation and it was my error.
Stayed 1 night in Apr 2024
Response from Valerie on Apr 16, 2024
Good afternoon Thank you so much for choosing Super8. We hope to see you again soon. Valerie

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Super 8s before in other areas and this one was much nicer
Stayed 1 night in Apr 2024
Response from Valerie on Apr 16, 2024
Good afternoon Thank you for choosing Super8. We hope to see you again soon. Valerie

10/10 Excellent

Stephen, Upper Rexton

Stayed 1 night in Apr 2024
Response from Valerie on May 7, 2024
Good morning thank you for choosing Super8 . Have a wonderful day

4/10 Poor

Bob

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
When we checked in there was no hot water, but that was something they could not help. The next morning still no hot water, thus no shower. The next morning the water was warm at best.
Stayed 2 nights in Apr 2024
Response from Valerie on Apr 22, 2024
Thank you for choosing Super8. We hope to see you again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice basic hotel
Stayed 1 night in Apr 2024
Response from Valerie on Apr 11, 2024
Good afternoon Thank you for choosing Super8. We hope to see you again soon. Valerie

2/10 Terrible

MATTHEW

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. No tv quality . No coffee or breakfast
Stayed 1 night in Apr 2024
Response from Jake on Apr 11, 2024
Dear Matthew,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Peterborough. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you experienced several issues including a lack of hot water, poor TV quality and issues with our breakfast service. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We are currently in talks with Cogeco about upgrading to a High Definition Cable to go with our newer TVs. We will also have a conversation with our breakfast bar staff to make sure things remained properly stocked between 6:00 - 10:00 AM. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jake ForbesGuest Experience AmbassadorSuper 8 by Wyndham Peterborough

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to property and plenty of parking.
Stayed 1 night in Apr 2024
Response from Valerie on Apr 8, 2024
Thank you very much for choosing us and we hope to see you again soon. Valerie

4/10 Poor

Kirk

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water if it works at all last for 45 seconds. Very disappointing!
Stayed 1 night in Apr 2024
Response from Lawrence on Apr 8, 2024
Hello Sir, I am very sorry for the inconvenience that you experienced last night. Our hot water circulation pump went down at 8pm last night. I was able to over ride the pump when I got back to the hotel but the water had to run for 5 minutes before the water got hot in the rooms. I have a plumber here replacing the pump this morning.Lawrence HuffGeneral Manager

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Given that they are in three middle of renovations, the place was still kept very tidy, the room I got had a strange layout but since the Reno is starting at the top and heading down I'll not hold that against them at this time
Stayed 2 nights in Apr 2024
Response from Valerie on Apr 8, 2024
Thank you for your kind words, Our reno is running smooth we appreciate your patience and we really hope to see you again soon. Valerie

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable place to stay in Peterborough. The room was clean and the bed was comfortable. Everything was in working order. The staff that we interacted with were friendly. The hot tub in the room was nice. The breakfast had a good selection of cold food as well as hot food like scrambled eggs, sausages, and waffles. The only thing I didn't like was the packaged fruit cup, it was very bland. The pool is not big, we didn't try it but saw families with kids in it having a good time. Would stay there again if ever in town.
Stayed 3 nights in Mar 2024
Response from Valerie on Apr 8, 2024
Thank you for your kind words. We have since your stay added bananas, apples and oranges to our breakfast. We look forword to seeing you again soon. Valerie

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are very comfortable. Staff were very helpful. Overall a good visit.
Stayed 1 night in Mar 2024
Response from Valerie on Apr 8, 2024
Good afternoon thank you for your kind words it was our pleasure to have you and we hope to see you again soon. Valerie

4/10 Poor

Mansoor

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wasn’t warm welcoming Pool was dirty No jacuzzi which was show online
Stayed 1 night in Mar 2024
Response from Jake on Apr 11, 2024
Dear Mansoor,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Peterborough. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our staff did not provide a warm welcome to our property and that our pool was dirty. Our jacuzzi has sadly been closed since 2020, and we have repeatedly tried to remove it form showing online, and we apologize for the confusion. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jake ForbesGuest Experience AmbassadorSuper 8 by Wyndham Peterborough

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything you need, far enough away to not be crowded
Stayed 1 night in Mar 2024
Response from Valerie on Apr 8, 2024
Thank you for staying with us we hope to see again soon .Valerie

6/10 Okay

Danielle

Travelled with family, Travelled with family and small children
Just a little small for the price
Stayed 1 night in Mar 2024
Response from Valerie on Apr 11, 2024
Good afternoon It was wonderful to have you with us. Hope to see you again soon, Valerie

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Valerie on Apr 8, 2024
Thank you so much for choosing Super 8. We hope to see you again soon. Valerie

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Valerie on Apr 8, 2024
Thank you for choosing Super8. We hope to see you again soon. Valerie

6/10 Okay

Amanda

.
Stayed 1 night in Mar 2024
Response from Jake on Apr 11, 2024
Dear Amanda,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Peterborough. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we failed to impress during your recent stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jake ForbesGuest Experience AmbassadorSuper 8 by Wyndham Peterborough

8/10 Good

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quick and easy check in and out
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you for choosing Super8, we look forward to seeing you again soon. Valerie

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Valerie on Apr 15, 2024
Good morning Thank you for choosing Super8. We hope to see you again soon. Valerie

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so nice and helpful. Very quiet in room. No banging doors in hallway to startle you. Room was exceptional. Clean and lots hot water. Recomend to all.
Stayed 3 nights in Mar 2024
Response from Valerie on Apr 8, 2024
Thank you so much foe choosing Super8. We hope to see you again soon. Valerie

10/10 Excellent

Chase

Stayed 1 night in Mar 2024
Response from Valerie on Apr 11, 2024
good afternoon Thank you for choosing Super8. We hope to see you again in the future. Valerie

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you for choosing Super 8. We look forward to seeing you again soon. Valerie

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and so friendly
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you so much for choosing Super8. We look forward to seeing you again. Valerie

8/10 Good

Belle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went for a girls weekend and had a great stay. AC worked great, shower was great - water temp was good and pressure was also great. Clean rooms. Breakfast was amazing. Friendly staff.
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you so much for choosing Super8. We look forward to seeing you again. Valerie

10/10 Excellent

Garry

Very friendly and clean
Stayed 4 nights in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you for choosing Super8. We look forward to seeing you again. Valerie

8/10 Good

Tracy

Stayed 1 night in Mar 2024
Response from Valerie on Apr 8, 2024
Thank you for choosing Super 8 and we really hope to see you again soon. Valerie

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and breakfast
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you so much for choosing Super8. We look forward to seeing you again soon. Valerie

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you so much for choosing Super8. We look forward to seeing you again soon. Valerie

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you so much for choosing Super8. We look forward to seeing you again soon. Valerie

8/10 Good

Kim

Stayed 1 night in Mar 2024
Response from Valerie on Apr 8, 2024
Thank you for your stay we hope to see you again in the future . Valerie

10/10 Excellent

Neisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outlet inthe room didnt work.
Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you so much for choosing Super8. We look forward to seeing you again soon. Valerie

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jake on Apr 11, 2024
Dear Rachel,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Peterborough. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that we failed to impress during your recent stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jake ForbesGuest Experience AmbassadorSuper 8 by Wyndham Peterborough

2/10 Terrible

Lacy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property worn down. Pool was freezing for the kids. Door keys barely worked. My door wouldn’t properly close. Smoke alarms went off at 7am and everyone had to evacuate. Nothing from the managers were able to help compensate this inconvenience.
Stayed 1 night in Mar 2024
Response from Jake on Mar 5, 2024
Dear Lacy,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Peterborough. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that our property appearance failed to impress. I am sorry that our pool temperature was lower than normal while we wait for a replacement part and I am sorry to hear that your guestroom door was not properly closing. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Jake ForbesGuest Experience AmbassadorSuper 8 by Wyndham Peterborough

8/10 Good

Krista

Stayed 1 night in Mar 2024
Response from Valerie on Apr 9, 2024
Thank you for choosing Super8, we look forward to seeing you again soon. Valerie