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Reviews of Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel

3.5 out of 5
Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel
150 George St N, Peterborough, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 393 out of 1002 reviews" "
Rating 8 - Good. 337 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MR on May 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Elizabeth

Business traveller
Hard to rate as construction fencing and debris are scattered throughout the property.
Stayed 1 night in May 2024
Response from ROHIT SINGH on May 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Nivard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and efficient. Nothing was a problem for them. Great choice available for breakfast
Stayed 4 nights in May 2024
Response from ROHIT SINGH on May 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
This property is under construction! They put me on the top floor while fixing the roof. I was woken up at 7:00 am with construction noise!! The hotel was not full and they could have placed me in a lower floor to reduce the noise or be given a heads up that this is occurring when I booked.
Stayed 1 night in Apr 2024
Response from ROHIT SINGH on May 7, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, staff & service
The room had noticeable wear and tear from previous stays.
Stayed 1 night in May 2024
Response from ROHIT SINGH on May 6, 2024
Hello there! I'm genuinely sorry to hear that you've encountered issues during your stay or experience with us. At Holiday Inn, we strive for excellence in every aspect of our service, and it's disappointing to learn that we fell short in addressing your concerns. Your feedback is invaluable to us as it helps us improve and better serve our guests in the future. Please know that we take your comments seriously, and I would appreciate the opportunity to discuss this further to ensure we make things right. Thank you for bringing this to our attention, and I hope we can regain your trust in the Holiday Inn experience.

8/10 Good

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all fine .. no complaints
Stayed 1 night in May 2024
Response from ROHIT SINGH on May 6, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us .

10/10 Excellent

Mehul, Buffalo Grove

Liked: Cleanliness, staff & service, property conditions & facilities
This property is at one of the prime locations in the downtown with lots of restaurants and shopping centers at a walking distance
Stayed 1 night in May 2024
Response from MR on May 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that the property is on the river with a nice view. I also like the pool, sauna and hot tub.
Stayed 1 night in Apr 2024
Response from ROHIT SINGH on Apr 29, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely wonderful -very friendly Although construction happening - it was paused for the busy weekend. Gorgeous river view rooms with nice courtyard. Really liked lots of plugs in room. Very accommodating to dance competition families. Only criticism is we could not cancel 1 out of three nights.
Stayed 2 nights in Apr 2024
Response from MR on Apr 28, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

4/10 Poor

Nam, EAST WALPOLE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MR on May 3, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Fridge in our room wasn’t very cold the first night, second night it was too cold and froze our food. Although there is no temp adjustment on the fridge. Room was ok, slightly outdated hotel overall. Hallways had a strange smell to them. Checked the fitness area out but barely any equipment to do a workout and it smelt badly like ciggerettes. Pool was dirty in the bottom. Staff were helpful and friendly.
Stayed 2 nights in Apr 2024
Response from ROHIT SINGH on Apr 23, 2024
Hello there! I'm genuinely sorry to hear that you've encountered issues during your stay or experience with us. At Holiday Inn, we strive for excellence in every aspect of our service, and it's disappointing to learn that we fell short in addressing your concerns. Your feedback is invaluable to us as it helps us improve and better serve our guests in the future. Please know that we take your comments seriously, and I would appreciate the opportunity to discuss this further to ensure we make things right. Thank you for bringing this to our attention, and I hope we can regain your trust in the Holiday Inn experience.

2/10 Terrible

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We booked a room with 2 Queen beds. Travelling with granddaughter and great granddaughter. The shower wouldn't work so they moved us at 11:00 pm to a room with 1 bed and a sofa bed which I slept in and gave the bed to Other 2. It was hard as a rock and very thin top cover so cold all night. The bathroom door wouldn’t close shut. Supposedly an Executive Room.Very disappointing to someone like myself who has travelled extensively. We were given 2 free breakfast tickets for our inconvenience but lousy buffet.
Stayed 1 night in Apr 2024
Response from MR on Apr 20, 2024
Dear Mrs Jervis,We spoke, thank you for your time and our sincere apology to you again.

10/10 Excellent

Sally-Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice view. Location was across from amenities. I would go back.
Stayed 1 night in Apr 2024
Response from ROHIT SINGH on Apr 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

6/10 Okay

hailey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from ROHIT SINGH on Apr 17, 2024
Hello there! I'm genuinely sorry to hear that you've encountered issues during your stay or experience with us. At Holiday Inn, we strive for excellence in every aspect of our service, and it's disappointing to learn that we fell short in addressing your concerns. Your feedback is invaluable to us as it helps us improve and better serve our guests in the future. Please know that we take your comments seriously, and I would appreciate the opportunity to discuss this further to ensure we make things right. Thank you for bringing this to our attention, and I hope we can regain your trust in the Holiday Inn experience.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Jashan was excellent and was very accommodating
Stayed 1 night in Apr 2024
Response from ROHIT SINGH on Apr 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Sonya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with my family. The pool was perfect temperature and really cool to swim from inside to outside even in the middle of winter.
Stayed 1 night in Feb 2024
Response from MR on Apr 13, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Ann

Stayed 1 night in Apr 2024
Response from MR on May 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us directly.

4/10 Poor

Marnie

Disliked: Cleanliness, staff & service, property conditions & facilities
I had many issues and they did not resolve one.
Stayed 2 nights in Apr 2024
Response from LRivero on Apr 8, 2024
Hello there! I'm genuinely sorry to hear that you've encountered issues during your stay or experience with us. At Holiday Inn, we strive for excellence in every aspect of our service, and it's disappointing to learn that we fell short in addressing your concerns. Your feedback is invaluable to us as it helps us improve and better serve our guests in the future. Please know that we take your comments seriously, and I would appreciate the opportunity to discuss this further to ensure we make things right. Thank you for bringing this to our attention, and I hope we can regain your trust in the Holiday Inn experience.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MR on Apr 6, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from MR on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us .

8/10 Good

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the pool
Stayed 1 night in Mar 2024
Response from MR on Apr 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from MR on Apr 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MR on Apr 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Shandelle

Stayed 1 night in Mar 2024
Response from MR on Apr 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Catharine

Travelled with family
Poor water pressure in shower and shower head dripped when turned off…a bit annoying overnight. Otherwise stay was good
Stayed 2 nights in Mar 2024
Response from MR on Mar 31, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to sleep
Stayed 1 night in Mar 2024
Response from MR on Mar 24, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

2/10 Terrible

Heather

Travelled with family
Disliked: Amenities, property conditions & facilities
I’ve never had issues with Expedia bookings before now. I thought I had booked a room with breakfast included but I was told that breakfast was not included when I checked in. A fire alarm was pulled by another guest at around 9 pm. The bathroom door in our room would not close. The electric plug in our bathroom did not work. There was nothing I could do about breakfast … an extra $42.92 plus tip. I understand that the fire alarm was out of the hotel’s control. I was not offered any compensation when I reported the bathroom issues. I don’t think I’ll be booking another room at Holiday Inn.
Stayed 1 night in Mar 2024
Response from MR on Mar 20, 2024
Dear Guest, please contact the Front Office Manager on hotel number 7057431144 option 7. Thank you.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MR on Mar 20, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

mary, Peterborough

Liked: Amenities
Great experience at the holiday inn!! Our room was very clean!! Front desk staff were very kind and helpful!! Great pool area!! They had many activities for the kids as it was March break!
Stayed 1 night in Mar 2024
Response from MR on Mar 17, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MR on Mar 16, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Dawna

Stayed 1 night in Mar 2024
Response from MR on Apr 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Hrishikesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED THE LOCATION
Stayed 4 nights in Mar 2024
Response from MR on Mar 15, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Jeni-Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Even though there was a kids sport teams staying there it was still very quite
Stayed 1 night in Feb 2024
Response from MR on Mar 6, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from MR on Mar 6, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

4/10 Poor

Dawn-marie

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from MR on Mar 6, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

4/10 Poor

Blake

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ROHIT SINGH on Feb 29, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Long walk for my disabled wife from check in to room. Wish we had been told that our room was at the far end of the building from the lobby and that there was parking at that end. Like the room very much, especially the view of the river.
Stayed 1 night in Feb 2024
Response from MR on Feb 23, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean and safe hotel. Staff were lovely. Glad breakfast was included, as it was a ridiculous price if we were to have paid for it. Bathroom was super tiny in king size room. Not sure how anyone of a large build would use it.
Stayed 1 night in Feb 2024
Response from MR on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the Glorious Son's concert. Easy walk to the arena. Accommodation was clean and comfortable. Front desk staff treated us great.
Stayed 1 night in Feb 2024
Response from MR on Feb 21, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

MARJORIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very helpful and friendly in all areas, including front desk, housekeeping and the restaurant. The room was pleasant. The only negatives were the pool and hot tub were closed and it was extremely noisy well into the middle of the night with partiers after a concert. Not really the hotel's fault but the rooms were not as soundproof as we had hoped. Enjoued our stay overall
Stayed 2 nights in Feb 2024
Response from MR on Feb 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

6/10 Okay

Linda

Stayed 1 night in Feb 2024
Response from MR on Mar 20, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very difficult to understand. Room had a broken shower and bathtoom door. Had dinner at the riverside grill and were out of multiple items that i had attempted to order. Not worth the stay even at a discounted rate....
Stayed 1 night in Feb 2024
Response from MR on Feb 14, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

8/10 Good

Danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from MR on Feb 10, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Stephen

Stayed 1 night in Feb 2024
Response from MR on Feb 9, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MR on Feb 7, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

6/10 Okay

Christopher

Travelled with family, Travelled with partner
Disliked: Amenities
The room furniture was very worn and there were misterious brown coloured substances in random places.
Stayed 1 night in Feb 2024
Response from MR on Feb 4, 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Peterborough Waterfront. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us.

10/10 Excellent

Shirley

Travelled with partner
Liked: Staff & service, property conditions & facilities
Refreshing to have a nice clean room that smelled good and a nice view!
Stayed 1 night in Feb 2024
Response from MR on Feb 4, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Justin Arnold

Stayed 1 night in Feb 2024
Response from MR on Mar 20, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MR on Feb 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MR on Feb 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Peterborough Waterfront. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if we can be of assistance to you, please contact us.