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Outdated property, in need of renovation ASAP and some cleaning. Friendly staff and good hot breakfast. Small room and bathroom. In the room there was a list of channels, but most were unavailable (no kids or sports channels despite being on the list).
This hotel is very convenient to stopping on the way up to Ottawa from St. Catharines. Berc's Steakhouse is just up the road for dinner. The hotel is clean, quiet and a fabulous breadkfast is included.
We have stayed in this hotel before. And they never cease to amaze me The front desk are Great !!! Thanks Nicole and Hazel !!! It's a great hotel and lots of options for breakfast. I would highly recommend it
Samuel
Stayed 1 night in Apr 2024
2/10 Terrible
Jessica
Apr 19, 2024
Liked: Staff & service
Disliked: Cleanliness
I ended up with bugs in my hair after my stay!!
Jessica
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 22, 2024
We are sorry that we did not meet your expectations. Please contact the hotel directly with any concerns. Front Desk Management
Wonderful staff at check-in. We appreciated all the little extras offered: 24 hour free tea, coffee etc, plus milk and cream to take to your room so nasty powered stuff for in-room coffee! The location along the River was nice and we loved having a porch and direct access to the River. We would highly recommend this hotel!
Staff are exceptional. Everyone very friendly and helpful even at very late check-in. Room was clean and nicely decorated. There is an electric car charger(great) but it is very slow and took 7 hours to top us up 40KWhr, be prepared to find another spot if it is in use.
Jonathan
Stayed 1 night in Feb 2024
10/10 Excellent
Michelle
Travelled with family
Feb 3, 2024
Nice quiet location and the rooms are renovated. Our room had a beautiful view of the river.
Easy and close to everything in town.
The staff were excellent friendly and always willing to help. The rooms were as expected, clean, good beds, all I needed. Did not use pool but others were and looked good. Breakfast a disappointment and if I could opt out of it and saved money I would.