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Reviews of Globus Urban Hotel

4 out of 5
Globus Urban Hotel
Via Sant'Antonino 24, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 771 out of 1004 reviews" "
Rating 8 - Good. 176 out of 1004 reviews" "
Rating 6 - Okay. 32 out of 1004 reviews" "
Rating 4 - Poor. 11 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. I loved the coffee and having vegan options for breakfast.
Stayed 2 nights in Apr 2024
Response from Joseph on May 10, 2024
Thank you so much for sharing your wonderful experience at Globus Urban Hotel with us. It's delightful to hear that our staff made a great impression with their friendliness and helpfulness. We're also thrilled to know that our coffee selection hit the spot and that our vegan breakfast options added a special touch to your mornings in Florence.At Globus Urban Hotel, we take pride in catering to the diverse preferences of our guests, and we're so glad that you enjoyed the variety and quality of our dining options. Your compliments are a testament to the dedicated hospitality our team strives to deliver.Please think of us again when planning your next trip to Florence. We would be thrilled to welcome you back for another exceptional stay, complete with the charming ambiance, personalized service, and the vibrant flavors that make our hotel a unique destination.Warm regards,JosephGuest Relations Staff at Globus Urban Hotel

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem ! Why would you stay anywhere else? Great location near tram and city sites, very clean wonderful breakfast with many tasty options to suit everyone, friendly welcoming and helpful staff! Loved my stay here!!
Stayed 3 nights in May 2024
Response from Joseph on May 6, 2024
Thank you so much for your shining review! We are absolutely thrilled to hear that you found Globus Urban Hotel to be such a gem during your stay in Florence. It’s wonderful that you enjoyed our prime location, close to the tram and city sites, allowing for easy exploration of our beautiful city.We're glad to know the cleanliness of our hotel met your expectations, as we take great pride in providing a spotless environment for our guests. Your mention of the wonderful breakfast and its variety fills us with pride as we strive to cater to the diverse tastes of our guests, ensuring a delightful start to their day.Moreover, our staff will be over the moon to hear your kind words about their friendly, welcoming, and helpful nature. Delivering exceptional service is at the heart of what we do, and it is always rewarding to know when we’ve made our guests’ stays memorable.We can’t wait to welcome you back to the Globus Urban Hotel on your next visit to Florence. Be sure to reach out to us directly for any special requests or if you’d like to know more about our exclusive returning guest benefits.Warm wishes,JosephGuest Relations StaffGlobus Urban Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and professional staff. Clean and comfortable rooms.
Stayed 1 night in May 2024
Response from Joseph on May 6, 2024
Hello and thank you for sharing your wonderful experience at the Globus Urban Hotel! It is a delight to read that our central Florence location served you well, making your visit to the city as convenient as possible. Your compliments regarding our friendly and professional staff are genuinely appreciated and reinforce our commitment to providing excellent guest services. I am also thrilled to hear that the cleanliness and comfort of our rooms met your expectations, ensuring a relaxing retreat amidst the vibrant energy of Florence.The entire team here at the Globus Urban Hotel, including myself, Aurora, your Guest Relations Manager, takes great pride in hearing feedback like yours. It truly motivates us to continue striving for excellence in everything we do, from the personal touches in our guest rooms to the warmth with which we welcome each visitor.We would be overjoyed to have you stay with us again during your next trip to Florence. Whether you wish to explore more of the city's historical treasures or simply savor the unique ambiance of our hotel, we look forward to ensuring your next visit is as memorable as the last.Warm regards,JosephGuest Relations Staff, Globus Urban Hotel

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Joseph on May 5, 2024
Dear valued guest,Thank you for taking the time to share your experience at Globus Urban Hotel. We're thrilled to see your succinct yet powerful "Great" endorsement of our hotel in the heart of Florence.We aim to offer a unique blend of comfort and convenience, and it is always encouraging to see these efforts resonate with our guests. We hope that during your stay, you had the chance to explore the charming historical landscapes and vibrant cultural scenes that are just steps away from our doorstep.Your satisfaction is our highest pursuit, and we're delighted that we left a positive impression on you. If there's any particular aspect of your stay that you found especially enjoyable, we'd be grateful to hear more about it, as it helps us continue to enhance our services.We look forward to the opportunity to welcome you back to Florence for another memorable stay. Should your travels bring you back to the area, please don't hesitate to let us know how we can make your next visit even better.Warm regards,JosephGuest Relations Staff, Globus Urban Hotel

8/10 Good

Xochil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything nice but Poor wi-fi connection.
Stayed 2 nights in May 2024
Response from Dina on May 8, 2024
Dear Dong,Thank you so much for taking a moment to share your experience at Globus Urban Hotel in the heart of Florence. We are delighted to hear that you found many aspects of your stay to be enjoyable.However, we deeply apologize for the inconvenience caused by the Wi-Fi connection. Please be assured that providing seamless connectivity is a priority for us, as we understand how important it is for our guests to stay connected. We have taken your feedback seriously and are working promptly to improve our Wi-Fi service to ensure that it meets the high standards of guest satisfaction that we strive to uphold at Globus Urban Hotel.As a cherished guest, we would love another opportunity to welcome you back and provide you with the exceptional experience that you deserve. If your travels bring you back to the artistic city of Florence, please do not hesitate to reach out to me personally. Our team is committed to ensuring that your next stay is nothing short of perfect, including a reliable internet connection to keep you connected with loved ones or for your business needs.Thank you once again for your valuable feedback. We can't wait to welcome you back to the elegance and comfort of Globus Urban Hotel, where the beauty of Florence and the warmth of our hospitality await your return.Warm Regards,Globus Urban Staff

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Close to main sites.
Stayed 1 night in May 2024
Response from Joseph on May 2, 2024
Thank you so much for taking the time to share your recent experience at Globus Urban Hotel! We're absolutely thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the historic and vibrant city of Florence.Being situated close to the main sites is certainly one of the aspects our guests appreciate most, and we're delighted that this contributed to making your visit truly exceptional. Our goal is always to provide a comfortable and memorable stay that allows for easy access to all the wonders Florence has to offer.If your travels bring you back to our beautiful city, we would love to welcome you again at Globus Urban Hotel. Our dedicated team, led by Aurora, will be ready to ensure another wonderful experience, perhaps introducing you to even more of our hotel's amenities and the hidden gems around our establishment.Thank you once again for your kind words. They truly mean the world to us.Warmest regards,JosephGuest Relations StaffGlobus Urban Hotel

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from John on May 3, 2024
Dear Bernardo,Thank you immensely for choosing Globus Urban Hotel for your stay in the heart of Florence. We're overjoyed to receive your generous five-star rating and it's our hope that your experience with us was nothing short of spectacular.Our team strives to create a unique and memorable stay for each guest, and it delights me to know that we've achieved that goal with you. Florence is a city steeped in art and beauty, and we're glad that our hotel served as the perfect backdrop to your visit.We look forward to the opportunity of welcoming you back in the future. Whether you seek another relaxing getaway or wish to explore more of Florence's enchanting sights, Globus Urban Hotel will be here to provide the exceptional service and attention to detail that you've come to expect.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this hotel during our stay. The staff was very friendly and helpful with great recommendations. The room was very clean as well.
Stayed 2 nights in Apr 2024
Response from John on May 1, 2024
Dear Max,Thank you so much for your wonderful review of your stay at Globus Urban Hotel. We're delighted to hear that you had an amazing experience with us in Florence. It's a joy to know that our staff's friendly and helpful service enhanced your visit, providing you with great recommendations to explore the city. We also appreciate your compliments on the cleanliness of your room, as we strive to maintain the highest standards of hygiene and comfort for our valued guests like you.We hope you took unforgettable memories back home and would love to welcome you again for another exceptional stay at Globus Urban Hotel. Should your travels bring you back to Florence, please reach out so that we may ensure your next visit is just as splendid.Warm regards,Aurora,Guest Relations Manager at Globus Urban Hotel

10/10 Excellent

britt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, staff was very friendly , free breakfast. Very convenient to train and city center .
Stayed 3 nights in Apr 2024
Response from Joseph on Apr 28, 2024
Dear Guest,Thank you so much for your wonderful review of Globus Urban Hotel! We are thrilled to hear about your positive experience, particularly your comments on the cleanliness of our establishment and the hospitality provided by our friendly staff. It's also great to know that our complimentary breakfast added to the convenience of your stay.We take pride in being situated at a central location in Florence, providing easy access to the train and city center, and we're glad this enhanced your visit. Our team, led by Guest Relations Manager Aurora, is dedicated to ensuring every guest feels at home and well-cared for.We would love to welcome you back for another memorable stay the next time you're in Florence. Until then, we wish you safe travels and more delightful adventures!Warm regards,Aurora and the Globus Urban Hotel Team

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Dina on Apr 27, 2024
Dear Anthony, Thank you so much for your kind words! We are thrilled to hear you describe Globus Urban Hotel as a "great place." It's always our ambition to ensure our guests feel warmly welcomed and completely at home during their stay in Florence. We'd love to see you back again for another memorable experience in the heart of this beautiful city. Until then, wishing you safe travels and pleasant journeys.Best Regards, Globus Urban Staff

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. Great location in the middle of everything. The staff were super helpful and friendly. They gave a great a recommendation for food which we visited multiple times while staying.
Stayed 3 nights in Apr 2024
Response from Dina on Apr 27, 2024
Dear Pamela,Thank you so much for sharing your experience at Globus Urban Hotel. We're over the moon to know that our central location in Florence served as the perfect backdrop for your visit, ensuring that you were at the heart of it all.Your kind words regarding our staff are genuinely appreciated. It's wonderful to learn that their recommendations helped you discover and enjoy some of the best culinary delights our neighborhood has to offer, not just once, but multiple times! At Globus Urban Hotel, we take immense pride in our team's dedication to friendly and personalized service, aiming to create memorable experiences for each guest.We hope your stay with us adds to your collection of cherished memories in Florence, and we're excited to welcome you back in the future for more explorations and local cuisine recommendations. Our hotel's commitment to warm hospitality and guest satisfaction is unwavering, and we aim to offer an even more fantastic stay on your next visit.Warmest Regards,Globus Urban Staff

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stay in Florence/Firenze. Close to everything important, Il Duomo, San Lorenzo Market, best restaurants, main train station just a short walk away but when you get to the hotel is just safety and tranquility. Love the breakfast and general decor and comfort. Awesome staff. Elena L from Coconut Grove, Florida
Stayed 3 nights in Apr 2024
Response from John on Apr 25, 2024
Dear Elena,Thank you immensely for choosing Globus Urban Hotel and taking the time to share your wonderful experience. We are delighted to know that our prime location in the heart of Florence, nestled conveniently close to iconic sites such as Il Duomo and San Lorenzo Market, significantly added to the enjoyment of your visit.Your appreciation for the tranquil sanctuary we've created, along with the love for our curated breakfast selection, stylish decor, and comfort, is sincerely valued. At Globus Urban Hotel, we strive to blend the vibrant Florentine culture with our special touch of hospitality, and it pleases us to hear that this resonated with you.Moreover, it's heartwarming to receive your commendation for our awesome staff. They truly are the backbone of the exceptional guest experience we aim to provide, and your words will serve as an encouragement for the entire team.We are looking forward to welcoming you back to your Florentine home away from home. Florence has so much to offer, and it would be our pleasure to host you again, perhaps guiding you to even more hidden treasures our beautiful city holds.Warm regards,Aurora,Guest Relations Manager at Globus Urban Hotel

10/10 Excellent

Scott

Travelled with partner
Liked: Staff & service, property conditions & facilities
Host was very helpful.
Stayed 2 nights in Apr 2024
Response from John on Apr 25, 2024
Dear Scott,Thank you so much for your fantastic review of Globus Urban Hotel! We're thrilled to hear that our host made a significant impact on your experience in Florence. At Globus Urban Hotel, personalized and caring service is at the heart of everything we do, and it's wonderful to know that this came through during your visit.It's our goal to not just meet but exceed guest expectations, and your acknowledgement serves as a delightful affirmation of our team’s dedication. We're devoted to providing an atmosphere where guests feel supported and attended to from the moment they step through our doors.We hope your time in Florence was filled with unforgettable memories, and we would be honored to welcome you back for another exceptional stay. Should your travels bring you back to the city's rich culture and historical wonders, please do not hesitate to reach out.Warmest regards,AuroraGuest Relations ManagerGlobus Urban Hotel

10/10 Excellent

Julieann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an excellent hotel, staff incredibly helpful and friendly, trendy and modern, comfortable, location couldn't have been better for the town, sight seeing bus, tram stop straight to and from airport and remarkable breakfast with so much choice. Liked the free pastries, fruit and water available all day. Wouldn't hesitate in staying here again or recommending. Despite our twin room being small I especially like the two suitcase holders and daily made up rooms.Thank you.
Stayed 2 nights in Apr 2024
Response from Joseph on Apr 22, 2024
Dear Julieann,It's an absolute joy to hear that your stay at Globus Urban Hotel in the heart of Florence was so delightful! We're thrilled that our staff's attentiveness and the modern comfort of our hotel contributed to your excellent experience. Nestled within the culturally rich fabric of Florence, our central location is indeed perfect for guests venturing out to explore the city or connect with convenient transportation like the sightseeing bus and tram to the airport. Your mention of our remarkable breakfast selection brings a smile to our faces; we love starting our guests' days with an array of delectable choices.Thank you for appreciating the complimentary pastries, fruit, and water – our little way of saying 'welcome home' as you enjoy the wonders of Florence. It's wonderful to know that the thoughtful touches in your room, including the dual suitcase holders and meticulous housekeeping service, enhanced your comfort during your stay.We're heartened by your willingness to recommend Globus Urban Hotel and eagerly await your return. Until then, should you or your friends need assistance planning another unforgettable Florence experience, don't hesitate to reach out. Thank you once again for choosing us and for your kind words.Warm regards,JosephGuest Relations StaffGlobus Urban Hotel

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Aurora on Apr 20, 2024
Dear Guest,thank you very much for your review! Should you have any suggestions on how we might elevate your next visit to a five-star experience, please feel free to reach out to us. Our purpose is to continuously refine our service, ensuring every stay is better than the last.Kind regards,Globus Staff

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and helpful. The hotel is very clean. It is in a good location. Easy to shopping and dinning.
Stayed 4 nights in Apr 2024
Response from Joseph on Apr 18, 2024
Dear Valued Guest,Thank you so much for sharing your wonderful experience at Globus Urban Hotel. We are thrilled to hear that our staff made such a remarkable impression with their friendly and helpful service. Our team, led by Aurora, our Guest Relations Manager, takes great pride in ensuring that every guest feels warmly welcomed and well-cared for throughout their stay.We're also delighted to know that the cleanliness of our hotel stood out to you. Maintaining immaculate accommodations is a cornerstone of the Globus Urban Hotel experience, and we’re pleased it contributed positively to your time with us.Your commendation of our hotel's prime location in Florence, with convenient access to shopping and dining options, is greatly appreciated. It’s fantastic to hear that you found our location ideal for enjoying the best the city has to offer.We would love to welcome you back on your next visit to Florence. Whether it’s for another round of exploration through the historic streets or to unwind in the comfort of our hotel, the doors of Globus Urban Hotel are always open for you.Warm regards,JosephThe Globus Urban Hotel Team

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very convenient location.
Stayed 1 night in Apr 2024
Response from Joseph on Apr 19, 2024
Dear Irina,we thank you for your wonderful review of Globus Urban Hotel. We're thrilled to hear that our property's location added convenience to your stay in the heart of Florence. At Globus Urban Hotel, we pride ourselves on offering not just a place to stay but also an experience that enhances your visit to our captivating city. It's our goal to ensure that every guest enjoys a seamless and memorable visit. We hope the convenient location helped you discover the many treasures of Florence with ease, allowing for more time to explore the city's remarkable history, art, and culture. Should your travels bring you back to Florence, we'd be honored to welcome you again for another exceptional stay. Warm regards,JosephGuest Relations Staff at Globus Urban Hotel

10/10 Excellent

Halleh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, nice and helpful staff, lovely clean rooms with drinks making facilities, safety box and within walking distance of duomo, pontevecchio. Lovely breakfast with lots of options. Excellent
Stayed 2 nights in Apr 2024
Response from Aurora on Apr 16, 2024
Dear Halleh,We are absolutely delighted to hear that your stay at the Globus Urban Hotel in the heart of Florence was such a wonderful experience. Our team, led by Aurora, Guest Relations Manager, is nothing but grateful for your kind words.It's incredibly rewarding to learn that you found our staff to be friendly, nice, and helpful. Every team member at Globus Urban Hotel is dedicated to providing a warm and welcoming atmosphere. We take pride in our attention to detail, so it’s wonderful to hear that our clean rooms equipped with drink-making facilities, safety box, and other amenities met your expectations and contributed to a comfortable stay.Your mention of the lovely breakfast with a variety of options brings a smile to our faces – it’s something we are quite proud of! And it’s fantastic to know that our location proved to be conveniently close to the famous Duomo and Ponte Vecchio for you to enjoy the full beauty of Florence with ease.We highly appreciate your five-star review and would love the opportunity to welcome you back. Next time you find yourself planning a trip back to Florence, consider staying with us at Globus Urban Hotel again for another exceptional experience. Until then, we wish you safe and pleasant travels!Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really helpful, allowing us to drop off bags early and printing off boarding passes for our flight the next day. Whilst the facilities are limited, no restaurant or bar, the surrounding area offers everything you'd need in this respect. The upstairs of the nearby Mercato Centrale offers brilliant choices and quality of food. Ideally located a short walk to the train station and the main sites of Florence, this hotel is a good jumping off point for a short stay.
Stayed 1 night in Apr 2024
Response from Aurora on Apr 16, 2024
Dear Guest,thank you for taking the time to share your thoughtful review of your stay at Globus Urban Hotel in the heart of Florence. We are thrilled to know that our staff made a lasting impression with their helpfulness, and that our luggage accommodation and assistance with your boarding passes added convenience to your travel experience.We understand that while our in-house amenities may be selective, our prime location in the vibrant streets of Florence keeps everything within arm's reach, including the delightful culinary experiences at Mercato Centrale's upstairs food haven. It's fantastic to hear that our proximity to the train station and Florence's illustrious attractions enhanced your visit, making us an ideal base for your explorations.Although we don't have an in-house restaurant or bar, we're encouraged to see that the surrounding area met your dining needs. For your next stay, we'd love to share some personal recommendations for local gems that showcase the city's gastronomic flair.The Globus Urban Hotel team, under my management, is committed to ensuring our guests have an enchanting Florentine experience tailored to their individual preferences. We look forward to the opportunity to welcome you back for another memorable visit where you can indulge in the rich culture and beauty of Florence.Warm regards,Aurora,Guest Relations Manager, Globus Urban Hotel

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very tiny rooms
Stayed 1 night in Apr 2024
Response from John on Apr 15, 2024
Dear Deborah,Thank you so much for taking a moment to share your experience at Globus Urban Hotel in the heart of Florence. We are delighted to hear that you chose to stay with us.We understand that our urban design concept leads to a more compact space in the rooms, and we're constantly looking for ways to ensure that every square inch offers maximum comfort and efficiency. Your feedback is invaluable in this regard and helps us to improve our guest experience.It's our hope that the intimacy of the rooms was balanced by the quality of the amenities and the personalised service provided by our dedicated team. Our hotel prides itself on creating a cozy atmosphere where guests can enjoy the vibrant energy of Florence while having a serene place to rest.We would be thrilled to have you visit us again. For your next stay, do consider trying one of our more spacious accommodations. Our team, led by Aurora, Guest Relations Manager, would be more than happy to help you select a room that better suits your preferences.Once again, thank you for your review, and we look forward to welcoming you back to Globus Urban Hotel, where the spirit of Florence comes alive in every corner.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, staff was very helpful and very friendly, but the problem is the no parking on the hotel area or near, but everything else was great staff and amenities.
Stayed 2 nights in Apr 2024
Response from John on Apr 15, 2024
Dear Ismael,Thank you for taking the time to share such a wonderful review of your recent stay at Globus Urban Hotel. We're absolutely thrilled to hear that our staff made a lasting impression with their helpfulness and friendliness. Our team at Globus Urban Hotel takes great pride in providing a welcoming and comfortable environment, and your kind words affirm their hard work.We regret the inconvenience you experienced due to the parking situation. As we strive to enhance every aspect of our guest experience, your feedback is truly invaluable, and we are exploring solutions to offer better parking alternatives for our guests.We're delighted that you enjoyed the exceptional staff service and amenities we proudly offer in the heart of Florence. It's our hope that the positives greatly outweighed the parking concerns and that your overall experience was memorable.We warmly invite you to stay with us again. Do reach out to us directly before your next visit; our Guest Relations Manager, Aurora, and the rest of the team are at your service to assist with any special requests and streamline your stay for even greater comfort and convenience.Thank you once again for your glowing review. We look forward to your return to Globus Urban Hotel for another extraordinary experience in the enchanting city of Florence.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Apr 2024
Response from Aurora-Responsabile delle Relazioni con gli Ospiti on Apr 10, 2024
Dear Julie,We're elated to read your glowing remarks regarding the breakfast experience at Globus Urban Hotel in the heart of Florence. It's thrilling to know that this aspect of your stay highlighted your morning and contributed to a memorable visit. At Globus Urban Hotel, we delight in providing a culinary start to the day that reflects the vibrant tastes of our city.Should your travels bring you back to Florence, we would love to have the opportunity to serve you another exceptional breakfast, perhaps introducing you to some new flavors we're proud to offer. We hope the rest of your experience with us was just as satisfying, and we're eager to welcome you again.A warm thank you from all of us here, especially our dedicated kitchen staff who take special pride in receiving such commendations. If there's anything else that stood out or any feedback you wish to share to make your next stay even better, please don't hesitate to reach out to me. Our purpose is to create enduring memories for our guests through our service, our hospitality, and the unique charm of Globus Urban Hotel.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and conveniently located near train station, central market and great restaurants. Rooms were a little pricey but not unusual for the holiday season.
Stayed 3 nights in Mar 2024
Response from Aurora-Responsabile delle Relazioni con gli Ospiti on Apr 9, 2024
Thank you for taking the time to share your feedback about your recent stay at Globus Urban Hotel, situated in the heart of Florence. We are thrilled to hear that you found our property appealing and appreciated its prime location close to the Florence train station, the buzzing Central Market, and an array of exceptional dining options. We understand that value is important, and while our pricing reflects the high demand of the holiday season, we're committed to providing a service and experience that justifies the investment our guests make when choosing us. Your mention of the pricing is something we take to heart, as we continually strive to balance premium quality accommodations with competitive rates.We look forward to the opportunity to welcome you back for another stay, perhaps during a different season when our rates may be more aligned with what you're looking for. Please feel free to reach out to me directly for any future bookings or inquiries, as it would be my pleasure to assist you with any special requests to ensure a memorable experience.Warm regards,AuroraGuest Relations Manager, Globus Urban Hotel

4/10 Poor

Jennie

Stayed 1 night in Apr 2024
Response from John on Apr 26, 2024
Dear Jennie,Thank you for taking the time to share your experience with us at Globus Urban Hotel in the heart of Florence. We are genuinely concerned to hear that your stay did not meet the high standards we strive to uphold. Our aim is to provide an exceptional experience for every guest, and it seems we fell short during your visit.We would greatly appreciate the opportunity to learn more about the specific issues you encountered, as your feedback is crucial in guiding our efforts to improve. At Globus Urban Hotel, we are committed to offering distinctive Florentine hospitality and impeccable service, and your input will help us enhance these aspects for all our future guests.Please feel free to reach out to me directly at your convenience. I am here to ensure that your concerns are addressed and to restore your confidence in our ability to deliver the quality experience you deserve.We hope to have the chance to welcome you back and exceed your expectations. Thank you again for your candid review.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the hotel great. Terrific location. Close to endless good restaurants, cafes and the Central Market. Staff were great. Enjoyed breakfast.
Stayed 3 nights in Apr 2024
Response from Joseph on Apr 12, 2024
Dear Henry,Thank you so much for your lovely review! It's a joy to know that your stay at Globus Urban Hotel met all your expectations. Hearing how much you enjoyed our central location in Florence, just a stone's throw from an abundance of fine restaurants, cozy cafes, and the vibrant Central Market, is incredibly gratifying for us.Our staff strives to provide impeccable service, so your compliments are truly appreciated; it's wonderful that they could contribute to your positive experience. We're also delighted to hear that you started your days on the right note with our breakfast offerings!At Globus Urban Hotel, we believe that our guests deserve nothing but the best, and your feedback is a rewarding affirmation of our efforts. Your comfort and satisfaction are our top priorities, and we'll continue to ensure they're met in every aspect of your stay.We can't wait to welcome you back to the heart of Florence for another memorable visit. Should you need any assistance planning your next stay, please do not hesitate to reach out to me. Thank you once again for choosing Globus Urban Hotel, and see you soon!Warm wishes,JosephGuest Relations Manager, Globus Urban Hotel

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but the WiFi was really horrible.
Stayed 3 nights in Mar 2024
Response from Aurora-Responsabile delle Relazioni con gli Ospiti on Apr 3, 2024
Dear Christa,Thank you for taking the time to share your thoughts about your recent stay at Globus Urban Hotel. We are thrilled to hear that your experience in the heart of Florence was everything you hoped for. Our team takes pride in providing guests with exceptional service and ensuring they have a memorable stay with us.However, we sincerely apologize for the inconvenience you faced with our WiFi service. We understand that staying connected is important for our guests, therefore, we are actively working on improving our internet services to ensure that this issue is resolved promptly for a seamless online experience during your future visits.As the cultural capital of Tuscany, Florence is a city that always has something new to offer. We would be honored to welcome you back to Globus Urban Hotel so that you may explore even more of what this historic city has to offer. On your next stay, please feel free to reach out to me personally, and I will ensure that your visit is nothing short of perfect, with reliable WiFi connectivity.Thank you once again for your valuable feedback. Our guest's satisfaction is our top priority and your review is instrumental in helping us enhance our services. We look forward to the opportunity to surpass your expectations on your next stay at Globus Urban Hotel.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

10/10 Excellent

Fan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, tons of super markets and restaurants around. Walking distance to main places of interest and great breakfast
Stayed 1 night in Mar 2024
Response from Aurora, Guest Relations Manager on Mar 29, 2024
Thank you so much for your wonderful review! We're thrilled to hear that the convenience of Globus Urban Hotel's location served you well during your stay in Florence. It's fantastic that you were able to take advantage of the nearby supermarkets and restaurants and that our proximity to the city’s main attractions added value to your experience.Your kind words about our breakfast selection bring us great joy, as we strive to provide a variety of delicious options to start the day off right. We hope those culinary delights helped fuel your adventures through Florence’s historic streets and renowned sights.Your satisfaction is our top priority, and we're honored that Globus Urban Hotel could contribute to a memorable visit. Should your travels bring you back to our enchanting city, we would love to welcome you again for another exceptional stay. Please don't hesitate to reach out to me personally for any future arrangements.Warmest regards,Aurora, Guest Relations Manager at Globus Urban Hotel

10/10 Excellent

Sharon Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went over and beyond for service. Convenient, central market and grocery just around the corner. 2 mins away from cathedral
Stayed 2 nights in Mar 2024
Response from Aurora Guest Relations Manager on Mar 28, 2024
Dear Sharon,Thank you immensely for sharing your wonderful experience at Globus Urban Hotel with the community. Your commendation for the over-and-beyond service provided by our staff warms our hearts and serves as a testament to our dedication to guest satisfaction.We are thrilled to hear that our hotel's location contributed to the convenience of your visit to Florence. Being just a moment's walk from the vibrant central market and the iconic cathedral allows our guests to immerse themselves in the city's rich culture and history effortlessly.It's always a pleasure to hear when our guests can explore the local treasures of Florence as conveniently as you did. Your seamless experience is exactly what we strive to provide at Globus Urban Hotel.We're looking forward to welcoming you back for another stay — perhaps for a leisurely exploration of the local Tuscan cuisine or to discover more hidden gems around the corner from our central location. Until then, if there's anything we can do to assist you in planning your next visit, please don't hesitate to reach out to me directly.Warm regards,AuroraGuest Relations ManagerGlobus Urban Hotel

10/10 Excellent

Lisette

Stayed 2 nights in Mar 2024
Response from Aurora on Apr 16, 2024
Dear Lisette,Thank you immensely for choosing Globus Urban Hotel for your stay in the heart of Florence. We're delighted to know that we've earned a full five-star rating from you!At Globus Urban Hotel, we're passionate about creating a memorable experience that resonates with the unique and cultural vibrancy of Florence. It's heartwarming to see that our efforts have not gone unnoticed. Our team, especially in areas you might have highlighted, takes great pride in ensuring every guest finds comfort and satisfaction in our services.As we continue to provide a remarkable stay for everyone, your thoughts are instrumental in guiding us. Whether it was our bespoke rooms, the attentiveness of our staff, or the ambiance that captures the essence of the city, we're thrilled to have made a positive impression.We would be overjoyed to welcome you back for another unforgettable escape to Florence. Be sure to reach out for any special requests, or if you're seeking recommendations to further explore the hidden gems of our enchanting city.Aurora, our Guest Relations Manager, alongside the entire Globus Urban Hotel team, sends their best regards. Until we have the pleasure of your company again, we wish you safe travels and joyous adventures.Warmest wishes,Aurora and the Globus Urban Hotel Team

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aurora, the front desk person was amazing! She gave us a lot of advice and useful information. Very friendly. Thank you very much!
Stayed 1 night in Mar 2024
Response from Urban Crew on Mar 25, 2024
Dear Sergio,Thank you immensely for sharing your wonderful experience at Globus Urban Hotel. We are absolutely delighted to hear about the exceptional service you received from Aurora at the front desk. It's heartening to know that her advice and information contributed so positively to your stay in Florence.Our team is passionate about delivering friendly and personalized guest experiences, and your acknowledgment serves as a tremendous affirmation of our efforts. At Globus Urban Hotel, we are committed to ensuring that each guest encounter is as memorable and enjoyable as the city itself.Should your travels bring you back to the heart of Florence, we would be honored to have the opportunity to host you once more. Please feel free to reach out to us for any future visit – we are not just a place to stay but a gateway to the best Florence has to offer, with insights and recommendations to enhance every aspect of your journey.Warm regards,

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite places we stayed during our trip to Italy in March of 2024. The breakfast was amazing with vegan and vegetarian options. The cappuccino was delicious as were the fresh juices. The rooms were clean and even though we were in a busy area, we could not hear street noise from below. The hotel is in a prime location with easy walking to the leather/food market, the Accademia, the Duomo, the Uffizi, as well as other areas. The hotel staff was friendly and helpful with recommendations for local restaurants. The bathroom amenities were great and this was the only hotel out of 5 in Italy that had wash cloths.Check in and check out were easy. We were able to store our luggage before check in as well as after check out. They also have a convenient restroom right off the lobby that we were able to use before we checked in and after we checked out. I would definitely go back to this hotel and recommend it to others.
Response from Urban Crew on Mar 25, 2024
Dear valued guest,Thank you for sharing your delightful experience at Globus Urban Hotel. We are thrilled to know our breakfast offerings, including vegan and vegetarian options, enhanced your stay in Florence. It's wonderful to hear that our selection of cappuccinos and fresh juices started your day on a high note.Your comments on the tranquil environment of our rooms amidst the lively surroundings offer great insight for future guests seeking a serene retreat in the heart of the city. We're also proud to hear that our location served as the perfect base for your explorations of Florence's iconic leather/food market, the Accademia, the Duomo, and the Uffizi.Our team is grateful for your recognition of their effort to provide friendly and helpful service, and your appreciation of the bathroom amenities and the convenience of our check-in/check-out process is much appreciated. It’s a great joy to know that we were the standout hotel in terms of comfort during your Italian journey.We are committed to ensuring each guest feels at home, and your mention of our accommodating luggage storage and lobby restroom facilities highlights our dedication to guest convenience.It would be an honor to welcome you back to Globus Urban Hotel. Please know that Aurora, and the rest of our staff are ready to assist you with your next visit to ensure it's as memorable as the last.Warmest regards,

10/10 Excellent

Jennifer, San Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located & the staff was friendly & accommodating. Great breakfast offering & very clean!
Stayed 1 night in Mar 2024
Response from Urban Crew on Mar 22, 2024
Hello Jennifer,Thank you for taking the time to share your experience at Globus Urban Hotel! We are delighted to hear that you found our location convenient for exploring the rich culture of Florence. Our staff strives to provide friendly and accommodating service, and it brings us great joy to know this was a highlight of your stay.We're also glad that our breakfast offerings were to your satisfaction and that you appreciated the cleanliness of our facilities. These are aspects we pride ourselves on to ensure an enjoyable experience for our guests.Should your travels bring you back to the heart of Florence, we hope to have the pleasure of welcoming you once again. For your next visit, consider indulging in our exclusive rooftop dining experience, which showcases the enchanting views of our beloved city.Warm regards,Urban Crew

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start out by saying the only reason I didn't give a 5-star review is because the Wifi was weak and dropped out all the time, which was frustrating, and for some reason the volume on the TV was so low it was almost unusable. I stayed here in March of 2024 with my family of 4. We stayed in one of the apartments which is next door to the actual hotel entrance. The apartment was very large. It was a one bed, one bath unit with a separate living room and kitchen. I think it was a little over 600 square feet total. My kids slept on the pull-out couch. It was clean, the kitchen was stocked well enough with pots, pans, dished, utensils, coffee maker, microwave, fridge, and oven so you could cook some meals instead of eating out all the time. The breakfast buffet was excellent. Very good selection and delicious. Otherwise, there is a small supermarket just around the corner where you could get groceries to make your own or, on the same street as the supermarket, are countless restaurants and cafes. The hotel is about three blocks from the train station which made it very convenient when lugging your luggage and your family through the streets of Florence. The location was great. The staff at the hotel was excellent in every respect. The only bad was the Wifi in the apartment was a little spotty. It might be different if you are in one of the single rooms in the main hotel. If this doesn't concern you then consider this a 5-star review.
Stayed 3 nights in Mar 2024
Response from Aurora on Mar 17, 2024
Dear Guest,thank you for this kind rewiew.We would also like to thank you for letting us know about the tv and wi-fi problem, we will be working on that for sure.Hope you enjoyed your overall stay and the city of Florence!See you soon!Regards,Globus staff

10/10 Excellent

Nayse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is between 10 to 15 minutes walking to all the major attractions
Stayed 2 nights in Mar 2024
Response from Aurora on Mar 15, 2024
Dear Guest,thank you for this kind review!We hope to see you soon in Florence!Best regards,Globus staff

10/10 Excellent

Chie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aurora-Responsabile delle Relazioni con gli Ospiti on Apr 5, 2024
Thank you!!!!

10/10 Excellent

Jysoo, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay at the hotel. It has a great location, a 5-minute walk from the central train station and a 10-minute walk from the Duomo. The property is very well-managed with friendly staff. Strongly recommend!
Stayed 2 nights in Feb 2024
Response from Aurora on Mar 11, 2024
Dear Guest,we are very happy that you enjoyed your stay with us! We hope to welcome you again soon in Florence!Regards,Globus Staff

8/10 Good

Barbara

Stayed 2 nights in Mar 2024
Response from Aurora-Responsabile delle Relazioni con gli Ospiti on Apr 4, 2024
Thank you!!!!

8/10 Good

Alien, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC NEDDED !
Stayed 2 nights in Mar 2024
Response from Dina on Mar 9, 2024
Dear Mr. Alien, Thank you so much for taking your time to give us a feedback. The hotel has a centralized heater for winter season and we switch to air-condition in summer time. We're so sorry for that. We hope you are all doing great and we hope to welcome you again on your next visit here in Florence.Kindest Regards, Globus Urban Staff

10/10 Excellent

yuanzheng

Travelled with family
Liked: Cleanliness, staff & service
The hotel is very clean, the breakfast is excellent
Stayed 5 nights in Feb 2024
Response from Dina on Mar 8, 2024
Dear Yuan, Thank you for your very nice review. We are glad that you liked our healthy continental buffet breakfast. And thank you also for appreciating the cleanliness of the hotel. We hope to welcome you again on your next visit here in Florence. :) Best Regards, Globus Urban Staff

10/10 Excellent

Runbo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture is quite new and the breakfast is the best compared with other hotel. Nice to have many value for money Chinese market right next to the hotel. But that is not the reason to have no complementary water.
Stayed 1 night in Feb 2024
Response from Aurora on Mar 4, 2024
Dear Guest,thank you for your kind rewiew! We are very happy that you liked our breakfast. We do have water but not in plastic bottles. They are in a can and for that reason you might have misteken it for a soda can... We will be happy to welcome you again in Florence!Regards,Globus staff

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working here was friendly and helpful! It had a wonderful, upbeat vibe!
Stayed 3 nights in Feb 2024
Response from Lorenzo on Mar 3, 2024
Dear Debbie,Thank you very much for your kind review,We are glad that you enjoyed your stay at the Globus Urban Hotel, and also pleased to read your comment about our staff.We hope to have the pleasure to welcome you again.Best regards.

10/10 Excellent

Ruby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!!! They really added a special touch to our stay, just a little personal note and biscotti at the end of our stay was so sweet! Perfect location! Amazing breakfast! And soooo clean! I would definitely stay there again!!
Stayed 3 nights in Feb 2024
Response from Lorenzo on Mar 3, 2024
Dear Ruby,We are truly glad to hear that you have loved your stay at Globus Urban hotel.We are delighted reading your comments about location , breakfast, the staff and also for the "Cantucci".We hope to have you here again .Warm Regards.

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. Such friendly staff and a great breakfast.
Stayed 2 nights in Feb 2024
Response from Gabriella on Mar 3, 2024
Buongiorno and thank you so much for such a nice feedback. It was a pleasure to have you here with us and we are happy you are bringing with you good memories.See you next time :) Ciao!

10/10 Excellent

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is absolutely WONDERFUL! The front desk staff is so very helpful day or night. We arrived late in the evening due to flight delays. Lorenzo was so informative, considerate, efficient, patient, and helpful. The selection and quality of breakfast items is 5-star! Our room was exactly as expected and so very clean. Wonderful maid/cleaning service, too! I would stay here again and again. The location is perfect—very walkable to little markets, the Duomo, the museums, restaurants, and shopping. The staff makes everything as perfect as possible!
Stayed 4 nights in Feb 2024
Response from Lorenzo on Mar 3, 2024
Dear Deborah, We are glad that you enjoyed your stay at Globus Urban Hotel, We really appreciate the nice words regarding the staff from the front desk team to the breakfast team: the main goal of both teams are to give to our guest a pleasant experience.Regarding the location of the hotel: is one of his point of stenght because in only few minutes by walk you can reach the main Florentine touristic attractions.We hope to have you again as our guest.Best Regards,The Globus Crew.

8/10 Good

Andrea

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Gabriella on Mar 3, 2024
Buongiorno and thank you for your rating. We always try to improve our service to reach the full satisfaction of our guest that is our goal and we always like to have suggestions or advices to always get better.Therefore we hope to have the pleasure to welcome you again:) Grazie for now

10/10 Excellent

Enxhi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Urban Crew on Mar 22, 2024
Grazieeeee!

6/10 Okay

Guillermo

Stayed 2 nights in Feb 2024
Response from GAbriella on Mar 3, 2024
Buongiorno and thank you for your feedback. We always try to improve our service to reach the full satisfaction of our guest so your comments or advices are very important for us to understand where we can get better;)Therefore we hope to have the pleasure to welcome you again:) in the future to enjoy your stay 10/10 ;) Grazie for now and good day

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Urban Crew on Mar 22, 2024
Thank youuuuu!!!!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities
The customer service was excellent and they went out of their way to help with any questions I had about the area. The room was very small but I did stay in the economy suite with two twin beds. The water pressure was very low. The bidet was not easy to access from the toilet because it is in the shower and the water pressure was too low on the hot or warm setting. The room was very clean. They have a nice breakfast with a wide selection of options to choose. Rice porridge with condiments, salami, ham, cheese, scrambled eggs, hard boiled eggs, American bacon (not crispy), pancakes with real maple syrup as a choice of topping, many choices of breads and pastries, nondairy options for cereals and coffee, and 4 different choices for juices. The dining area is very nice and clean and the baristas are very friendly and helpful. You can’t beat the location. A block away from the Centrale Marketo, 10 minutes walk from the train station, 20 minutes walk to the Ponte Vecchio, 15-20 minutes walk to Uffizi, and 8 minutes walk to the Piazza del Duomo.
Stayed 2 nights in Feb 2024
Response from Dina on Feb 22, 2024
Dear Antonio, Thank you very much for your very nice review. We so much appreciate your kind words. All of us are sooo glad that we made your stay comfortable. The housekeepers and the receptionists who are very diligent and always willing to go above and beyond. The breakfast staff who are very passionate and innovative. It gives us all a happy heart to be part of your beautiful experience here in Florence. We hope to see you again on your next visit and you may consider booking the standard or superior rooms for more spacious room.We wish you all the very best. take care always,Globus Urban Staff