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Reviews of Palacio Condominiums

3.5 out of 5
Palacio Condominiums
13661 Perdido Key Drive, Pensacola, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 86 out of 123 reviews" "
Rating 8 - Good. 30 out of 123 reviews" "
Rating 6 - Okay. 3 out of 123 reviews" "
Rating 4 - Poor. 3 out of 123 reviews" "
Rating 2 - Terrible. 1 out of 123 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was so beautiful! Not only was the condo itself well maintained, but the views were amazing. I had gotten the 3 bed cause that was all that was left, but there was a change in plan and my brother in law came out as well so there was plenty of space for everyone (sleeps 8 there were 6 of us)
Stayed 5 nights in Nov 2019
Response from Julia on Dec 6, 2019
We're so happy to hear you enjoyed it, Alexandria! We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
First time renting a condo was a good experience.
Stayed 4 nights in Nov 2019
Response from Julia on Nov 13, 2019
We're happy to hear it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Julia on Oct 16, 2019
Thanks for the 5/5! We hope to see you again.

4/10 Poor

Patsy R.

Disliked: Cleanliness
Good location, not so good condo.
First, the condo looked nothing like it did in the pictures. The rooms were acceptable but the floors were dirty. Spiderwebs in multiple corners. The towel rack was barely hanging on to the wall in the guest bathroom and the wall was badly damaged aroung it like someone had took a hammer to it. The dining room table chairs were made out of some type of hard wicker and sitting on them was not an option. Very painful to the legs. The coffee pot didn't work, the lights at the tennis court across the street did not come on even tho we were told they came on at dark. The hot tub was always closed after dark even tho it didn't seem to be broken The location was perfect, close to the beach and to Orange Beach so that was a plus but as far as the condo itself, it could use some major TLC.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Julia on Sep 26, 2019
We're so glad you had a 5-star experience! We're looking forward to welcoming you back again.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Wife and i spent our first honeymoon here and it was awesome. Five years later we return with the kids and it was great. Anything we ask for they provided. The pools were perfect. Access to the beach is great even provided us with umbrellas and beach chairs everyday of our stay.The condo was not just a room to sleep it has the personal touch of more than just corporate owned place. Even as we were leaving we already talking about our next stay ...and it will be "The Palacio"
Stayed 3 nights in Sep 2019
Response from Julia on Sep 16, 2019
We're so glad you enjoyed everything, Michael. We're all looking forward to your next visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was right on the beach and quick access to everything. I would have like to seen breakfast service like most hotels.
Stayed 3 nights in Sep 2019
Response from Julia on Sep 16, 2019
Thanks for the feedback! Palacio is not a hotel, but privately owned vacation units. Plenty of breakfast options are walking distance away. We hope to see you back in Perdido Key again.

10/10 Excellent

Reece, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great condo.. and property!! Everything we needed and as advertised.. will stay again!
Stayed 7 nights in Aug 2019
Response from Julia on Sep 3, 2019
Thank you for the feedback, Reece! We'll see you next time!

10/10 Excellent

Dee, Soddy Daisy, TN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely condominium on the beach great location and clean pools. I enjoyed my stay here while celebrating my Birthday. I couldn't have asked for a nicer place. Thank you
Stayed 4 nights in Aug 2019
Response from Julia on Aug 20, 2019
Thank you, Dee! We're glad you enjoyed your birthday vacation! We hope to see you again next year!

4/10 Poor

Gina

Disliked: Property conditions & facilities
Thumbs down for 1503
This was my 4th stay at Palacio in 1 year and I have stayed in numerous condos there for 5 years. This Condo should be off the rental market. The furniture is old and smelly, minimum kitchen supplies, and only 2 chairs on the balcony for a condo that sleeps 4 people! I love Perdido Key but will not return to Palacio.
Stayed 4 nights in Jul 2019
Response from Julia on Jul 30, 2019
Thanks for the feedback, Gina. We'll be sure to pass this along to our property manager onsite. We'll see you back in Perdido Key soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean and the lady at front desk was very friendly. The pool was so clean and spacious.
Stayed 5 nights in May 2019
Response from ResortQuest_NWFL on May 30, 2019
Thank you for the five stars and for leaving feedback about your stay at Palacio! We're glad you had a great experience.

10/10 Excellent

Larry C.

Excellent stay in Perdido Key
If you are looking for a nice place to stay while vacationing in Perdido Key I would definitely recommend this property. The condo was very clean and nicely outfitted with everything you need. Access to the beach was an easy walk with the beach chairs being provided for free. Perdido Key is an excellent choice for those who want all of the white sand without all of the tourist traps and traffic.
Stayed 2 nights in Apr 2019

10/10 Excellent

Kayla P.

Our stay
Very clean and nice! We enjoyed our stay!
Stayed 2 nights in Apr 2019

8/10 Good

Clara, Florida

Travelled with group
Liked: Amenities, property conditions & facilities
The property was nice! Right there on the beach with pool option but the cleanliness of the actual room was poor
Stayed 2 nights in May 2019
Response from ResortQuest Management on May 16, 2019
Thank you for taking the time to write a review, Clara. We hope you enjoyed your stay and appreciate your feedback on your unit. We will definitely pass this information along so improvements can be made.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, and communication was excellent
Stayed 3 nights in Apr 2019
Response from ResortQuest Management on May 16, 2019
Thank you for the review. We are so happy to hear that it was quick and easy for you to start enjoying your vacation once you arrived. We hope your whole trip was relaxing and that you will be back again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ocean view, quick access to pool and beach. Condo was very clean and quite nice. Dishwasher did not work right and was difficult to load with the oven door handle being in the way. There were not enough parking spaces, especially handicapped. Gate to pool was not handicapped accessible.
Stayed 3 nights in Apr 2019
Response from ResortQuest Management on Apr 29, 2019
Thank you for taking the time to leave a review. We are happy that you enjoyed your stay overall and greatly appreciate the feedback you provided on improvements we can make!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about the property, location to the beach, and communication with the staff. Our room was excellent and exceeded what we expected. The 2 areas for improvement would be the elevators were not clean. It's one of the first things you see on entry and could be better. Our room had a leaky kitchen faucet which was in need of repair.
Stayed 4 nights in Apr 2019
Response from ResortQuest Management on Apr 15, 2019
Thank you for the five out of five rating! We appreciate your feedback and are glad you had a wonderful vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from ResortQuest Management on Apr 15, 2019
Thank you for the 10 out of 10! We hope you had a wonderful vacation!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from ResortQuest Management on Apr 15, 2019
Thank you for the 10 out of 10, Teresa! We are so glad you enjoyed your time at Palacio and hope you'll be back soon.

4/10 Poor

ALAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Wyndham Rentals Suck!
Smell of mold hit us when we entered the unit. I am extremely allergic to mild. Had no recourse since there is no one at the front desk on the weekends. Got so bad when it rained that we moved to a Marriott Courtyard. Feel like we were screwed out of at least 5 days of the rental fee since we prepaid for this condo. Won’t do that again!! The TV was also screwed up getting blurry periodically on every channel and didn’t get ESPN so we had to go to a local bar to watch the Missouri game. Cost us an extra $50. Complained but don’t know if it was ever fixed since we moved to the Marriott. Finally, we went down to the beach but the beach chairs were all locked up. We were promised 2 deck chairs. Another major disappointment! Bottom line: Wyndham sucks! Thank God for Marriott!
Stayed 7 nights in Dec 2018

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable. Spectacular views. Wonderful beach experience.
Stayed 10 nights in Nov 2018

10/10 Excellent

Justin

Our condo was great. It was roomy and had a lot of space and was in a great location.
Stayed 3 nights in Nov 2018

10/10 Excellent

Shane

Great place, great location, great view
Stayed 4 nights in Nov 2018

10/10 Excellent

Kristi B.

Awesome Property
This was one of the finest and nicest property's that we have stayed at and we have been coming to this area for the last ten years at this time!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome views
Plenty of room for our family of six overlooking the Gulf of Mexico. Updated appliances, warm pool and easy access to the beach with two complimentary beach chairs and umbrella. Washer and dryer were wonderful and plenty of towels for our family. We ate every meal on the balcony overlooking the water which was a treat. It was really hard to come home. The only criticism we had was the curtains were a bit dirty and one of the bathrooms could have been cleaner. Otherwise we had a wonderful stay and hope to return next year.
Stayed 4 nights in Aug 2018

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
It was excellent, the place, the weather, the Beach,
Stayed 5 nights in Aug 2018

10/10 Excellent

Matthew, Sterling Heights, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully furnished 3 bedroom condo
More square feet than my house! This place had everything. Flat screen TV's, surround sound in the living room, games, wet bar, all the dishes and utensils you would ever need. I would definitely go there again!
Stayed 7 nights in Dec 2017

6/10 Okay

KT, perdido key, FL

Disliked: Staff & service
you are on your own on weekends.
very noisy the first night. construction above our master bdrm, sounds like compressor running the level above us. No front desk staffing on weekend to help.
Stayed 7 nights in Dec 2017

10/10 Excellent

Rosemary, Central Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
We really enjoyed staying here. Plenty of room to relax and very private.
Stayed 4 nights in Nov 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet rental Mid-October
We stayed in Unit 1702. It was updated and well maintained. This is not like staying at a hotel, so plan to not have assistance at a front desk after hours or on the weekend. It is more like having your own personal condo/apartment at the beach. There are several good restaurants in the area, and I would highly recommend Cafe Beignet across the street at least once for breakfast. There is a free DVD rental in the lobby, and each unit came with two beach chairs and an umbrella daily. We were there during the in-between time: after tourist season and before the snowbirds return (mid-October). We had the pool and hot tub to ourselves several times. Fishing was also pretty good right off the beach. Groceries stores are very close, and they even have shopping carts to take your bags up to your unit. We would definitely stay again.
Stayed 4 nights in Oct 2017

8/10 Good

Russel Stover, Columbia, TN

Liked: Cleanliness, staff & service, room comfort
Pleasant condo on beach side
Very pleasant experience with the usual occasional drawback. One thing that could not be helped was the weather, after a cold front at the end of October, it was windy and cool which is not optimal beach conditions. Another downside was that there was maintenance work being done while we were at the pool with grinders and other noisy equipment. Other than that, it was a beautiful venue with beautiful beach front. They have a hot tub, a nice sized pool, and a pool to swim laps in. The best part about Perdido Key is that it is not as overrun by tourists as other places on the coast are.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation!
Family vacation of 6 adults and one infant. Really enjoyed condo 1205. Clean, updated very spacious unit. Tons of storage space. No problems with elevators. Great beach access. Not a negative thing to say about this condo or the area of our stay!
Stayed 4 nights in Jun 2017

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

WillR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice beach, close to everything
Stayed in Unit 906, 3bd/3ba. Condo was very clean, well decorated and comfortable. Palacio's location is near shopping, dining and grocery store. Parking was great, beach was nice and was very quiet.

10/10 Excellent

Sandra, Millbrook, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around
We stayed for 6 nights. My husband was home for 3 weeks from Iraq. We thoroughly enjoyed our stay he was relaxed and everything was excellent at the location.

10/10 Excellent

SemperFi parent, New England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific views of ocean and pool deck.
Terrific location. We even used the barbecue grill. Unbelievable views and all the amenities you need to have a Gulf vacation.
Lagoon shaped pool, lap pool, and jacuzzi (not in photo)
The sound of the surf was a treat
Decent surf for bodysurfing

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay right on the beach
We stayed in 1703 so we were at the end and had a gorgeous view of the ocean. The unit was lovely! We were 2 adults and 4 kids traveling over Spring Break so the only downsides were lack of enough towels...there are not beach or pool towels so your one set of towels is for outdoors as well as bathing and with a stackable w/d inside the unit was a little limiting. The office staff was good and was able to provide a few extras. The unit also didn't have even a salt and pepper shacker in the kitchen so that was a little surprising but the experience was wonderful. We enjoyed the beach, the pool (1 heated lap pool and 1 larger not heated pool, and the hot tub). There are grills available poolside for your use, too.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway with or without kids.
Had a really great stay. The property has great beach access and the pools are nice. There are a few restaurants close, not walking close but close. A couple of big grocery stores within a couple of miles, perfect for stocking up. There are some boat rental places also within a couple of miles where you can rent a pontoon and explore the back bay for the day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
We loved room 1402 it was a beautiful condo with a lovely view of the ocean from the bedroom and the living room. We enjoyed our stay here over Christmas. We ate our Christmas turkey dinner cooked at the condo on the balcony. The kitchen is fully equipped with everything you might need. We would recommend this unit to anyone.

8/10 Good

David

Liked: Cleanliness, staff & service
Beautiful view.
Nice condo. Great balcony and view of the Gulf of Mexico. Beds and furniture little uncomfortable (well used). Missed not having a stereo. Kitchen well stocked. Overall a very nice accommodation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wanda S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went to Pensacola for the Airshow. The condo was clean, large and tastefully decorated and fully furnished to accommodate our needs. This was a very pleasant experience at a great value.

10/10 Excellent

Cynthia J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View
The room was very nice, the parking a little sparse and the construction on street was annoying but the view was worth it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the room the only thing that the Condo needs are some NEW SMALL APPLIANCES

8/10 Good

Nancy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and we'll be back!
The late check-in we needed was handled very well, and easy. The condo was large for our family of 4, but 6 would have been fine too. The master suite was very large with great beach view and the second bedroom was tiny, but for our teen boys it was fine. Boy/girl teens would maybe find it awkwardly small. The kitchen was a good size and attached to the open dining/living room space with was nice to still be a part of the action. The balcony was HUGE with a great view of the Gulf. We really enjoyed our stay. The decor was starting to get tired just a bit, but no big deal when you consider the rest of what you're getting.

10/10 Excellent

Palacio Wyndham, Perdido Key, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, private vacation. Beach very secluded, very few people. I would like to do it again. Service is on a lighter side, but I was happy to be left alone.

8/10 Good

karen

Liked: Room comfort
Disliked: Cleanliness

8/10 Good

Wello, Tennessee

Liked: Staff & service, property conditions & facilities, room comfort
Great location and beach
The hotel location and beach are great. The unit was well equipped with a full kitchen, dishwasher, washer and dryer and more. Make sure to arrive before 7 pm to find a person at the check in desk, otherwise, you will find a pachet with your name and do the check in next morning. The parking is tight but overflow parking across the street is available with a passcode that you can get from the security person at the hotel enterance. Room service is barely available, make sure you check the linen and pillow cases for cleanliness and go to the check in desk for their change of necessary! The beach is great and safe. The hotel allows for complimentary one umbrella and 2 chairs. Bring some small beach chairs and umbrella for the kids. Overall the hotel is wonderful but a bit overpriced