Reception

Reviews of OYO Hotel Pensacola I-10 & Hwy 29

2 out of 5
OYO Hotel Pensacola I-10 & Hwy 29
6911 Pensacola Blvd., Pensacola, FL

Reviews

3.8
Rating 10 - Excellent. 49 out of 571 reviews" "
Rating 8 - Good. 35 out of 571 reviews" "
Rating 6 - Okay. 59 out of 571 reviews" "
Rating 4 - Poor. 83 out of 571 reviews" "
Rating 2 - Terrible. 345 out of 571 reviews" "

3.8/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

3.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Allen

Travelled with pets
Old remolded but still needs work
Stayed 1 night in May 2024

6/10 Okay

Laura

Travelled with family and small children
Liked: Staff & service, amenities
Old building, need cleaned alot more. Had to get more towles. Updating would be very helpful.
Stayed 1 night in May 2024

2/10 Terrible

Makita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is not very clean the rooms are not nice and dirty need to be renovated. But I guess for the price if you need somewhere to stay and not scared to take a chance with bugs and feel bring your own cleaning supplies you can stay
Stayed 3 nights in Apr 2024

2/10 Terrible

Amandah

Disliked: Cleanliness, staff & service, property conditions & facilities
This motel was not only dirty.I couldn't get refreshed linen or towels after turning in my soiled ones.. As well I was asked to leave while trying to reboot only for The cheapness of the room you Get what you pay for has never been more real. I couldn't be given a reason why I was being asked to leave many of my things were thrown away as I was not expecting to pack up and go having been there for a week again only because of the price. The owner. Was rude condescending and overall a racist And clearly misogynistic a** regardless of cost.I would never cheapen myself by Gracing them with my almost invisible presence. As I had not seen or heard one single complaint about my very quiet. Rarely leaving the room not bothering the staff whenever I couldn't get a towel As I tend to be very patient and understanding with other peoples workload they are awful
Stayed 2 nights in Apr 2024

2/10 Terrible

Stanley

Stayed 1 night in Apr 2024

10/10 Excellent

Stanley

Liked: Cleanliness
Ok
Stayed 1 night in Apr 2024
Response from Joey on May 3, 2024
Hi, Stanley! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Excellent

Tyesha

Liked: Amenities
It was quite and clean and good customer service ❤️
Stayed 1 night in Mar 2024
Response from Tim on May 3, 2024
Hi, Tyesha! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us, and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

10/10 Excellent

Tyesha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice
Stayed 1 night in Mar 2024
Response from Tim on May 3, 2024
Hi, Tyesha! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

6/10 Okay

Teneca

Liked: Staff & service
Quiet
Stayed 1 night in Feb 2024
Response from Lisa on May 5, 2024
Sorry for the unpleasant experience you had with us, Teneca! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa

2/10 Terrible

Jeff

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Lisa on May 5, 2024
We are sorry to hear about your experience, Jeff! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa

2/10 Terrible

Pearl

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nasty and unclean
Stayed 2 nights in Feb 2024
Response from Lisa on May 5, 2024
Hi, Pearl! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

2/10 Terrible

Lauren

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Roaches and dirty
Stayed 1 night in Feb 2024
Response from Lisa on May 5, 2024
We are sorry for the inconvenience, Lauren! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa

2/10 Terrible

Deyante

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was terrible roaches everywhere
My stay was terrible , I wasn’t in the room longer than an hour and I left because roaches was everywhere. They did it sweep. Trash was still on the table rags and towels were dirty.
Stayed 1 night in Jan 2024
Response from Lisa on May 5, 2024
Hi, Deyante! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
On your last dime
I was ok if you were looking for something budget friendly, but the TV didnt work, not hot water in shower, and i killed 2 german cockroaches. Bed was comfortable, so there was that.
Stayed 1 night in Jan 2024
Response from Ammy on May 6, 2024
Apologies for the problems you had faced, Jack! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Sherry

Remodeled
The hotel is very old and needs to be remodeled and made handicapped accessible.
Stayed 2 nights in Dec 2023
Response from A on May 6, 2024
Hi, Sherry! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ammy on May 4, 2024
Hi, Andres! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

shakata

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ammy on May 4, 2024
Hi, Shakata! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

8/10 Good

Shanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here on a few occasions. It's a decent place for the money and everyone's super nice.
Stayed 2 nights in Dec 2023

6/10 Okay

samantha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the floors weren't clean, had to go to the lobby if i wanted to heat up my food but they closed the lobby at night so i had to be let in. there was a hole in the bathroom wall and no working fan either. otherwise overall 3ish stars and solid sleep for the price.
Stayed 2 nights in Nov 2023
Response from Noah on Jan 22, 2024
Hi, Samantha! This is certainly not something we would like our guests to experience, We will surely take corrective action in order to resolve this and to avoid such hassle in the future. Regards, Noah

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1star never go there ! It was so disgusting!!!! Roaches everywhere . Sheets were dingy , towels were disgusting looking . The staff was nice though .
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice quiet place to rest.
The stay was good.
Stayed 1 night in Nov 2023
Response from Tim on Dec 9, 2023
Hi, we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

6/10 Okay

Gerardo

Stayed 1 night in Oct 2023
Response from Barbara on Dec 5, 2023
Hi, Gerardo! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Barbara

4/10 Poor

Brentnol

Disliked: Cleanliness
Stayed 4 nights in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Brentnol! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

6/10 Okay

VLADIMIR

Disliked: Cleanliness, property conditions & facilities
most of the equipment is old and stale
Stayed 1 night in Jul 2023
Response from Eva on Oct 13, 2023
Sincere Apologies, Vladimir! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Terrible

IVAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ammy on May 4, 2024
Hi, Ivan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Amilcar

Stayed 1 night in Aug 2023
Response from Ammy on May 4, 2024
Hi, Amilcar! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities
Everything went good.
Stayed 1 night in Aug 2023
Response from Noah on Sep 11, 2023
Thank you for your appreciation, Debra! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy staff friendly
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Thanks for your kind and lovely words, Debra! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Eva

2/10 Terrible

Kyle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the counter was extremely rude. He was trying to give me smoking room, I have 5 children one of which is an infant. He "found" me non-smoking rooms but they were definitely NOT non smoking. Made the baby red and sick immediately. The grass was 4-6 inches high, the rooms were painted very dark and had mold everywhere. We showered and left, we did not stay. Terrible.
Stayed 1 night in Jul 2023
Response from Dewi on Sep 11, 2023
Never meant to disappoint you, Kyle! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
We did not even stay. It was that bad. Walked in the room and it smelled of mildew and wet gum socks. There were gnats buzzing around. The wall had a large place cut out that showed the pipes/plumbing and had a painting/picture that hung over part of it. The sheets and bedding had cigarette burns and holes all in them. I didn’t even make it far enough in to check the bathroom. No way I was going to stay there.
Stayed 1 night in Aug 2023

2/10 Terrible

Leetta

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Leetta! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Hiram

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go here
Bed sheets clearly not clean, full of make up, bed making squicky noises with slight movement, worst oyo hotel i stay. I previously stay in different oyo hotels and the previous experience was average but this one wad terrible, im adding a picture of something found of bed sheets
Stayed 1 night in Jul 2023
Response from Barbara on Jul 29, 2023
Sorry for the hassle you faced, Hiram! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

4/10 Poor

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Derek! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

10/10 Excellent

Minnie

Stayed 1 night in Jul 2023
Response from Tim on Sep 11, 2023
Hi, Minni! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Angelica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the OYO hotel from 7/13/23-7/15/23 traveling for work and unfortunately, I had a less than satisfactory experience. Specifically, I was disappointed to find that my room was not cleaned properly. There were stains on the pillows, the bathroom was not properly cleaned, there was black mold in the crevices of the bathroom corners, and there was a lingering odor in the room which made it extremely hard to breathe. As a guest, I expected a clean and comfortable room during my stay, and I believe that the issues I encountered were unacceptable.
Stayed 2 nights in Jul 2023
Response from Eva on Jul 20, 2023
Hi, Angelica! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

2/10 Terrible

Ethan

Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Hi, Ethan! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

4/10 Poor

Ursala

Stayed 1 night in Jul 2023
Response from Maria on Sep 11, 2023
We are sorry for the inconvenience caused to you, Ursala! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Maria

4/10 Poor

MaRilee

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not like the picture at all, my room had a crack under the door and there was roaches
Stayed 3 nights in Jul 2023
Response from Tim on Jul 10, 2023
Apologies for the problems you had faced, MaRilee! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Nishika

Liked: Staff & service
Aear
Stayed 1 night in Jun 2023
Response from Ava on Jul 5, 2023
Hey, Nishika! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 Terrible

SHAUNA, Madison

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not at all like the picture advertising it. I knew we were in trouble when the lobby door was locked at 6 and a tenant (currently a homeless woman) said the laundry facilities did not work and warned me to keep the car and room locked. They booked us into a suite without two beds. I reserved double beds. The attendant argued and was not going to fix this error. He did after I showed him the reservation. There were holes in the walls. I checked for bed bugs and found the mattress was filthy. There was mold in the bathroom. HORRID!!! I want my money back.
Stayed 1 night in Jul 2023
Response from Ava on Jul 5, 2023
Hi, Shauna! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

10/10 Excellent

Tina

Stayed 1 night in Jun 2023
Response from Ava on Jul 5, 2023
Thanks for rating us superbly, Tina! Glad to know that you loved our services :) Regards, Ava

6/10 Okay

Christopher

Travelled with family
Disliked: Property conditions & facilities
You get what you pay for
Stayed 1 night in Jun 2023
Response from Ammy on Jun 30, 2023
Hi, Christopher! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Christopher Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
If your looking for a quick stay on a budget, avoid this hotel. It is filthy, and does not cater to travelers. I don’t know who it caters too. It was disgusting.
Stayed 1 night in Jun 2023
Response from Barbara on Jun 21, 2023
Hi, Christopher! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Kristen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tim on Jun 21, 2023
Hi, Kristen! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

2/10 Terrible

Alexandrea

Stayed 1 night in Jun 2023
Response from Barbara on Jun 21, 2023
Sorry for the hassle you faced, Alexandrea! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Okay

JoAnn

Disliked: Property conditions & facilities, room comfort
Worst hotel room I ever have been in
To many problems: , cigarette burns in sheets, tub was painted inside, paint peeling off, broken knobs in tub, no water pressure in shower, no bath mat in shower, hole in bathroom wall, toilet loose on floor, very little internet, Constant crashing, ( had to go Walmart to do work), had to clean mold out of fridge before we could use it, no telephone in room, dresser drawer missing knobs, broken light switch for bathroom, light above sink would flicker when it was turned on instead of going on, door frame on inside of door of room broken( could not put safety latch on door for security at night ( had to put suitcases against it for security).
Stayed 11 nights in Jun 2023
Response from Rosy on Jun 21, 2023
Thanks for sharing your valuable feedback, Joann! We will surely work on this to enhance your experience in the future. Regards, Rosy

6/10 Okay

kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Lisa on Jun 3, 2023
Hi, kevin! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
The curtain rod in the room didn't have an end piece on it so when we first moved the curtain the curtain rod fell on the floor with the curtain. They apparently did some remodeling, but lots of the doors (bathroom door in our room) had what appears to be a patch over a hole. I liked the discount price for room, but wife wasn't pleased with cleanliness overall, especially the bathroom.
Stayed 1 night in May 2023
Response from Lisa on Jun 3, 2023
Hi, Robert! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

2/10 Terrible

sandy

Disliked: Cleanliness, property conditions & facilities
Do not stay here! Very dirty, fleas, sheets had burn holes and hair and dirt. Deadlock broke, no water pressure, floors very sticky and dirty, paint all chipped up. Door frame looked like the door had been kicked in, black stain on the curtains. Felt like a very sketchy place.
Stayed 1 night in May 2023
Response from Ava on May 31, 2023
Hi, Sandy! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa