Pembroke Hydro Museum Tours and Activities

Unfortunately, my check-in experience was disappointing. The check-in location is different from the property itself, which wasn't very clear. When I called because I couldn't find anyone, the staff member responded by asking sarcastically if I hadn't seen the sign on the door. After I reached the check-in location, no one was at the reception, so I called again. When he arrived, he said, "Are you the one calling me?" and then complained that he couldn't even go to the washroom. Throughout the check-in process, he came across as intimidating and responded sarcastically whenever I asked questions. As a non-French speaker, I also felt that I was treated less respectfully, which made the experience uncomfortable. While the property itself may be fine, the customer service left a very negative first impression.

Dining and breakfast not available for much of the week - check website before booking. No fridge in room. No tea/coffee in room, just a shared kitchenette in main building.

Centrally located, ARC Hotel was great for our get get away in downtown Ottawa. Staff were great, accommodation was good.